Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

Discount Store 241

Discount Store Shopping ATS Payment Services 241

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Fulfillment 221

Fulfillment Payment Services Beauty and Health Checkout 221

Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Prior to this, online orders had been fulfilled from a central distribution center. Click-and-collect, a.k.a.

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Fulfillment Shipping Promotions Store Operations 179

Retail TouchPoints

FEBRUARY 23, 2024

The discount will be automatically applied at checkout, and members of the Grubhub+ loyalty program will have access to $0 delivery fees on eligible orders. Grubhub had partnered with CVS rival Rite Aid to enable deliveries from 2,000+ stores in 16 states in November 2022.

Checkout 223

Checkout Marketing ATS Store Operations 223

Retail TouchPoints

JULY 17, 2023

According to Grand View Research , the global IoT retail market was valued at $42.38 billion in 2022 and is expected to grow at a CAGR of 28.4% The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations.

Payment Services 216

Payment Services Checkout Inventory Management Customer Experience 216

365 Retail

JUNE 5, 2024

Luckily, new technology offers solutions to streamline retail store operations, boost operational efficiency, and provide top-notch service. To get started, hiring Kenyatta Computer Services or others should be at the top of your to-do list. Contactless payments and mobile checkout solutions eliminate this pain point.

Payment Services 52

Payment Services Inventory Management Checkout Inventory Turnover 52

Retail TouchPoints

OCTOBER 4, 2023

There is, however, a huge opportunity for retailers that have the right offer, on the right product, at the right time. Social commerce channels are a boon for brands because they marry authentic connection with the convenience of native checkout features to create powerful shopping experiences. after deploying both of these tactics.

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Merchant Services Social Commerce Checkout Payment Services 244

Retail TouchPoints

AUGUST 30, 2023

The Index reveals that 33% offer help via SMS, 63% send cart abandonment reminders and 64% offer customer service assistance during checkout, including live chat, phone, email and click-to-call, which can convert an ordinary experience into a pleasant and helpful one that a customer will remember. Tip 3: Optimize navigation and search.

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Checkout Shipping Customer Experience Point of Sale 200

Retail TouchPoints

FEBRUARY 15, 2021

But the COVID-19 pandemic forced retailers to grapple with all of the above, all at once. Among the winning strategies was a shift to ecommerce operations. A Look at the Market. Retailers should consider how they can maintain some of this efficiency in their stores.

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Fulfillment Checkout Store Layout Consumer 257

Retail TouchPoints

OCTOBER 25, 2023

Offering excellent customer service is a business basic at any time of the year, but it’s particularly vital during the holiday season. ” Checkout “This is a favorite pain point in retail, so retailers need to ensure things like mobile wallet [acceptance] are super rock-solid.”

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Customer Experience Returns Checkout Shopping 307

Retail TouchPoints

JUNE 1, 2022

This drove the 18% sales growth last year in brick-and-mortar stores, while ecommerce sales grew 14%. It’s also why retailers are spending billions on new store openings, up 13% versus 2021. As Target CEO Brian Cornell said, “Our stores are at the very center of our strategy.” Checkout is moving to frictionless.

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Checkout Location Shopping Consumer 285

Retail TouchPoints

JUNE 12, 2020

However, we’re seeing some retailers that had never before considered a janitorial program now looking at them. We have approximately 40 retail clients, with store counts that range from 60 to 10,000 stores , and they are all talking about these factors. Cleanliness will be looked at in an entirely different lens going forward.

Management 159

Management Loss Prevention ATS Store Operations 159

Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Gonzalez: The community-driven aspect is a big part of it.

Loss Prevention 256

Loss Prevention Visual Merchandising Sporting Goods Store Operations 256

Retail TouchPoints

JULY 27, 2020

We’ll probably see 25% of all retail stores in the U.S. On top of that, the trend in stores is to have fewer, higher-skilled employees. The lowest-value jobs (inventory, floor cleaning and even checkout) are being replaced by automation. So we have a perfect storm of fewer stores every year, and fewer employees per store.

Returns 190

Returns Fulfillment Checkout Marketing 190

Retail TouchPoints

FEBRUARY 8, 2023

“This store is the first of many to open in the coming months and years as franchising becomes a significant growth engine for The Vitamin Shoppe, building on our industry-leading position in the flourishing health and wellness space,” said Laura Coffey, CFO of The Vitamin Shoppe in a statement.

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Planning Location Checkout Marketing 195

Retail TouchPoints

OCTOBER 26, 2023

Traditional methods of manual audits and gap scans are time-intensive and only provide a picture of your availability at that given moment in time. Retailers that have moved to a data-driven approach have improved their sales, operational efficiency and overall profitability. Tackling this problem is complex.

Checkout 205

Checkout Supermarket Fulfillment Consumer 205

Retail TouchPoints

JANUARY 12, 2022

The off-price chain plans to open approximately 50 net new stores this year, and ramp up the pace of expansion to about 80 stores per year thereafter. The retailer unveiled its plans at a recent investor meeting and said it will target “under-penetrated geographies” for the new locations, in particular rural and small-town markets.

Planning 176

Planning Checkout Finance Returns 176

Retail TouchPoints

JULY 14, 2020

during coronavirus, the company culture at LUXIE and much more. Conor Riley: Several years ago, our products were promoted primarily through subscription boxes geared toward a younger consumer base at $10 per month , but then our brand was picked up by stores like Nordstrom. where it is being sold at higher price points.

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Checkout Fulfillment Shipping Payment Services 185

Retail TouchPoints

AUGUST 14, 2020

That was bumped to number two, and innovation is at the top this year.”. Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. “Last year the top priority was engaging customers in real time.

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Marketing Consumer Checkout Customer Experience 238

Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Program members will be able to earn Target Circle Rewards and save with personalized deals.

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

MAY 12, 2021

To gather insights as part of the Post Occupancy Evaluation process, T&C and the Building Performance team at Cushing Terrell developed and distributed a survey to T&C’s customer base across their six store locations. Increased precautionary measures outside of the store. The Research. Looking Ahead.

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Shopping Checkout Location Planning 198

Retail TouchPoints

JULY 31, 2020

In an exclusive interview with Retail TouchPoints , Roehm explained how the 850+ -store party supply chain “jumpstarted plans that were already in the business roadmap,” but were not scheduled to kick off for at least a year or two. Today the chain is providing curbside pickup at 100% of its stores and same-day delivery at 90%.

Marketing 227

Marketing Fulfillment Planning Checkout 227

Retail TouchPoints

JANUARY 26, 2022

Supreet Barhay: Even before the pandemic, we were looking at ways shopping centers could draw more foot traffic by creating additional places for community and engagement. Curbside area, Outlet Collection at Niagara. One of the big developers has already created a digitized real-time store inventory with one-card checkout.

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Outdoor Shopping Kiosk Customer Experience 283

Retail TouchPoints

MAY 4, 2021

Retailers sometimes move at a near-glacial pace, planning out huge builds with extreme precision — and sometimes years in advance. Even a “dark store,” which is a store in name only, can create some buzz. That kind of space should be dedicated to fulfilling online orders — and that’s all. Let’s say you have a customer.

Planning 256

Planning Checkout Shopping Consumer 256

Retail TouchPoints

JULY 29, 2020

Predicting what’s to come isn’t easy, but having a robust network infrastructure in place would allow retailers to deploy new services rapidly when they’re ready to add them — regardless of where stores are located, or how long they’ve been established.

Payment Services 177

Payment Services Fulfillment Location Checkout 177

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

In an industry where traditional store-based retailing is still predominant, manufacturers are coping with the changing dynamics of consumer behaviors, business models; and automation. Self-service check-ins and checkouts have become the new norm, saving time and money for retailers. New Look Stores.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

Cisco Retail

FEBRUARY 11, 2022

The story starts with a Francisco Market loyalty member, Anne, who is on the interstate driving her electric vehicle and receives a notification from the Francisco Market app notifying her that she can recharge at the location ahead. The app offers to reserve her a spot at a charging station and Anne accepts. Inside the market.

Marketing 115

Marketing Checkout Kiosk Store Operations 115

Retail TouchPoints

NOVEMBER 11, 2021

16, Kristin Shane, SVP Merchandising at PetSmart , and Gayitri Budhraja, Chief Brand Officer of e.l.f. On the diversity, equity and inclusion front, Stephen Wicks of BlackBusinessList.com and Deborah Biddle, Founder and Chief Consultant of The People Company, will examine the state of how DE&I strategies are executed at the store level.

Merchant Services 280

Merchant Services Payment Services Consumer Beauty and Health 280

M19 Retail

OCTOBER 17, 2023

Alterra Mountain Company, a leading name in the world of year-round mountain destinations , is now live on Mi9 Platform at Stratton in Vermont, the first of several resorts. This initiative covers Merchandise Management, Store Operations, Sales Audit, Warehouse Management System (WMS), Point of Sale (POS), and Retail Analytics.

Merchant Services 40

Merchant Services Point of Sale Inventory Management Checkout 40

Retail TouchPoints

FEBRUARY 21, 2023

Retailers that understand the customer journey and adopt innovative strategies are looking at ways to turn their brick-and-mortar stores into experience centers. There have been retailers opening more stores than those closing after the pandemic. 5G provides an alternate method to keep the store connected at all times.

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Sporting Goods Payment Services Shrinkage Point of Sale 216

Retail TouchPoints

JULY 20, 2020

Without leaving their email inboxes, Yahoo Mail users will now be able to browse, add to cart and purchase essential groceries from Walmart and pick them up at a nearby store. These consumers also can connect their store loyalty card to the app in order to automatically apply saved coupons during the checkout process.

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Shopping Checkout Consumer Location 185

Mass Relators

FEBRUARY 26, 2024

FMI upheld that tradition at the recent Midwinter Executive Conference here by tackling the topic of artificial intelligence and the ramifications of the technology for the grocery industry and its customers. Sarasin noted that supermarket operators and CPG suppliers are already at work leveraging the power of technology.

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Supermarket Checkout Fulfillment Consumer 52

Retail TouchPoints

FEBRUARY 1, 2021

Commerce trends that were on the horizon were suddenly adopted at a brisk pace, including online food ordering, curbside pickup and BOPIS (buy online, pick up in-store). Jennifer Conklin is the sector lead for the Unified Commerce practice within the Consumer Products, Retail and Distribution Market Unit at Capgemini in North America.

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Customer Experience Checkout Consumer Marketing 266

Retail TouchPoints

FEBRUARY 10, 2022

Over the course of her 30-year career, The Vitamin Shoppe CEO has held leadership roles at Godiva , Sally Beauty , Pier 1 , Bath & Body Works , Gap and The Disney Store. It’s been a while since she’s been on the front lines though — not since the late ‘80s to be exact, when she was a manager at Express.

Inventory Management 282

Inventory Management Beauty and Health Management Planning 282

Retalon

SEPTEMBER 22, 2021

Instead of only shipping to customers’ homes, retailers let online customers shop from their local and online store’s inventory and pick up their orders from their closest brick-and-mortar location the same day. A retail fulfillment process that is known as BOPIS — Buy Online, Pickup In-Store. What is BOPIS?

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Fulfillment Payment Services Inventory Management Shipping 41

Retail TouchPoints

SEPTEMBER 19, 2023

Instacart has made its initial public offering (IPO), pricing its stock at $30 per share and valuing the grocery delivery and technology company at approximately $10 billion. The IPO valuation represents a significant decline from early 2021, at the height of the COVID pandemic, when Instacart raised funding at a $39 billion valuation.

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ATS Fulfillment Checkout Advertising 208

Retail Next

NOVEMBER 25, 2019

Almost every retailer knows how important Black Friday is for holiday shopping success, but not everyone knows all of the ways brands can optimize their stores and online presence to maximize sales and shopper engagement — even at the last minute. You should also make sure the checkout process on mobile is as easy as on desktop. .

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Advertising Shipping Promotions Checkout 59