Remove ATS Remove Checkout Remove Customer Experience Remove Visual Merchandising
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Good American Taps Samsung to Power Immersive Store Experience at LA Flagship

Retail TouchPoints

DTC brand Good American has introduced a new immersive in-store experience at its LA flagship in the Westfield Century City mall, powered by a series of Samsung commercial LED displays. Image courtesy Samsung Inside the store a custom 31.5-foot-wide Launched in 2016, the brand opened its flagship store in June 2023.

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Beyond Shopping: How Retailers can Turn Stores into Experiential Hubs

Retail TouchPoints

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

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5 Ways Food Stores are Leading in Experience Innovation

Retail TouchPoints

And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. For example, La Grande Epicerie in France was spotlighted as the “crème de la crème” of the French gourmet retail experience.

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6 Trends Driving Store Design Innovation in 2024

Retail TouchPoints

The panel of experts are: Nikki Baird, VP of Strategy for Aptos ; Jamie Cornelius, Executive Creative Director at ChangeUp ; Mardi Najafi, VP of Retail Strategy & Design at Figure3 ; and Melissa Gonzalez, Principal at MG2. customer experience). Gonzalez: The community-driven aspect is a big part of it.

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How Technology and Science Create Unforgettable, Immersive In-Store Experiences

Retail TouchPoints

Retail data analytics leverage customer purchase history and browsing behaviors to provide personalized recommendations, catering to preferences for individualized experiences. Ensuring ease of payment via contactless self-checkout or frictionless apps removes barriers to purchase.

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The Signs of Bad Shopping Experiences and How to Mitigate Them Using Digital Surveys

Retail TouchPoints

Communication between your customers, employees and external stakeholders holds the power to unlock discrepancies between departments and show where your business model may have room for improvement to create a more seamless customer experience. How to Track a Customer’s Bad Shopping Experience.

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Stimulating Impulse Purchases When the Thrill is Gone

Retail TouchPoints

Think of placing rows of gum at checkout and in-aisle candy shipper displays with mouth-watering graphics. In fact, the recent economic strains brought on by inflation and record-high product prices have consumers looking less at those mouth-watering displays and shopping more heads down, focusing only on what they need.

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