Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. Begin with baby steps, she advocates.

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Planning Shipping Returns Customer Retention 290

Inside Retail

MARCH 24, 2024

ShipStation, a global leading provider of shipping software solutions, has announced its continued investment in the Australian market. These enhancements include the introduction of checkout rates, shipping strategies, auto-split, ODBC support and custom labels.

Merchant Services 130

Merchant Services Drop-Shipping Checkout Fulfillment 130

Inside Retail

APRIL 30, 2024

In the furiously competitive landscape of online retail, unlocking progress in customer experience is the route to business growth. Team Global Express e-Care is the carrier’s new direct-to-consumer shipping solution, partnering with e-commerce retailers to enable confidence, choice and control.

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Shipping Customer Experience Checkout Returns 147

Inside Retail

JANUARY 14, 2024

At least that was the key message at Retail’s Big Show, the National Retail Federation’s (NRF) annual conference, which is being held in New York City this week. But what does that mean for the retail industry and how can it be applied to drive sales and enhance the customer experience? per cent.” per cent.”

Payment Services 130

Payment Services ATS Checkout Customer Experience 130

Retail TouchPoints

NOVEMBER 1, 2022

Location-Powered Experiences Drive Results. Geofences around these brick-and-mortar locations can detect when a customer arrives at the store, prompting an option for an exclusive, in-store app mode. Provide seamless checkout options with digital rewards and payment options. How do These Strategies Drive Results?

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Location Payment Services Checkout Customer Experience 228

Retail TouchPoints

DECEMBER 21, 2023

It’s no secret that retailers and brands have become obsessed with driving conversion in their quest to recover the more than half of shoppers who abandon checkout before completing their purchase. Maximizing that combination of factors can be accomplished at checkout, as long as it’s not stripped of all its goodness.

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Checkout Payment Services Kiosk Advertising 231

365 Retail

MARCH 19, 2024

Out of the 500 surveyed B2B buyers, 83% said that they would abandon an e-commerce purchase if no payment terms were offered at checkout, meaning that B2B sellers failing to offer payment terms are missing out on capturing new business and revenue growth. These include unsuitable settlement methods, or a lack of payment terms on offer.

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Checkout Merchant Services Shipping Customer Experience 52

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Checkout Shipping Customer Experience Point of Sale 205

Retail TouchPoints

JANUARY 23, 2023

Dippin’ Dots are flash frozen at -320° F and must be stored at temperatures well below what a typical home freezer can accommodate. Crafting an ecommerce experience that doesn’t create customer service catastrophes has been a logistical and design challenge of epic proportions, but the company has pulled it off.

Shipping 147

Shipping Checkout Wholesale Management 147

Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

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Discount Store Shopping ATS Payment Services 248

Retail TouchPoints

MAY 11, 2023

The expanded program includes three tiers — My Best Buy, My Best Buy Plus and My Best Buy Total — with each offering different benefits, such as members-only pricing and deals, access to exclusive sales and events, tech support, product protection, free shipping and more.

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Shipping Checkout Consumer ATS 278

Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Program members will be able to earn Target Circle Rewards and save with personalized deals.

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Checkout Returns Shipping Promotions 175

Retail TouchPoints

MARCH 9, 2023

Here’s one thing he’s learned about that generation, both at work and at home — they want what they want when they want it. “My For that generation, this,” Hawkins said holding up his cellphone, “is just who they are, and they demand a great experience — they want it now, they want it easy, they want it fast and they want it secure.

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Checkout Marketing Fashion Shipping 267

Retail Bound

JANUARY 12, 2023

Interestingly, the outbreak of the pandemic which was characterized by travel bans and locked downs accelerated the growth at breakneck speed. According to Linnswork’s recent survey , approximately 76% of online customers consider convenience as one of their top priorities during online shopping. Fast and Reliable Delivery.

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Shipping Payment Services Consumer Shopping 52

Retail TouchPoints

JUNE 17, 2022

Viewers will be able to press “OK” on their remote when they see a product they like in a shoppable ad and proceed to checkout on their TV. From there, tapping “OK” on the Walmart checkout page places the order. A Walmart purchase confirmation is then emailed to the customer with shipping, return and support information.

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Checkout Payment Services Shipping Marketing 272

Retail TouchPoints

JUNE 26, 2023

It’s hard to believe that the invention of the UPC — first used by railroads almost 100 years ago and then introduced to speed grocery checkout lines back in 1974 — hasn’t changed. Consumers want more information about the products they buy, and retailers want more visibility into the products their customers buy.

Merchant Services 262

Merchant Services Inventory Management Grocer Customer Experience 262

Retail TouchPoints

AUGUST 7, 2023

And Wish, which held that top spot back in 2018, has now dropped out of the top 50 completely after having fallen to #35 as of last March. There are other troublesome indicators for the company: Q2 saw declines across the board at Wish. The trade-off is long shipping times, another thing Wish is working hard to improve.

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Merchant Services Drop-Shipping Shipping Payment Services 194

Retail TouchPoints

APRIL 27, 2021

The integration will give Adobe merchants access to FedEx post-purchase logistics intelligence that can help them drive demand, reduce cost and gain customer insights. The partnership was forged to help retailers better manage their shipping and logistics and allow them to offer an improved last-mile delivery experience.

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Merchant Services Drop-Shipping Payment Services Shipping 147

Inside Retail

JULY 18, 2022

The report shows that investment into resolving these issues results in better customer experiences and higher sales volume. Similarly, online stores that reveal shipping fees as early in the checkout process as possible can address a major cause of cart abandonment.

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Checkout Shipping Social Commerce Consumer 130

Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. margin points when their customers’ journeys are not optimized, but when they are optimized, they can recover about 70% of that margin loss,” explained Buzek.

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Payment Services Checkout Fulfillment Kiosk 326

Retail TouchPoints

JUNE 2, 2023

Industry experts gathered at Manhattan Momentum 2023 in Phoenix to discuss their approaches to these various challenges. For Hot Topic’s Young Customers, ‘It’s All About Breadth’ At Hot Topic, two factors put additional pressure on an already complicated supply chain. For our customers it’s all about breadth.”

Inventory Management 237

Inventory Management Management Fulfillment Supply Chain Management 237

Retail TouchPoints

AUGUST 28, 2023

“For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. In fact, 74% of associates’ time is on non-checkout functions. 22, 2023 briefing.

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Returns Fulfillment Shipping Checkout 203

Retail TouchPoints

JANUARY 25, 2022

a year and continue to include free standard shipping and no service charges. In addition to the ability to earn points, loyalty members will also gain access to the new Celebrations Passport app featuring a more streamlined experience. Pricing for the Celebrations Passport program will remain $29.99

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Payment Services Checkout Shipping Accounting 289

Hyken

MAY 28, 2021

This week we feature an article by Megan Wenzl, the SEO Content Manager at Linnworks. Imagine a customer goes online to buy a new pair of golf shoes.? . This customer has multiple options on how she’ll shop for the golf shoes. But now, shopping is a constant experience. Create seamless customer journeys? .

Customer Experience 69

Customer Experience Checkout Returns Social Commerce 69

Retail TouchPoints

SEPTEMBER 21, 2023

Use AI to preemptively identify potential shipping delays or issues and inform customers before they reach out, demonstrating both efficiency and care. Feedback loop: Implement AI-driven feedback systems to continuously gather and analyze customer feedback.

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Customer Retention Shipping Customer Experience Checkout 264

Inside Retail

NOVEMBER 29, 2022

“If we wanted to increase volumes, it was a case of throwing people at it.”. The retailer started the process of upgrading its backend systems in 2019, with the relaunch of its e-commerce site in Australia to one that was more responsive on mobile and could integrate better with third-party platforms, such as shipping and freight. “We

Payment Services 245

Payment Services Fulfillment Checkout Fashion 245

Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Program members will be able to earn Target Circle Rewards and save with personalized deals.

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Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

JULY 29, 2021

As the company’s SVP and GM of Ecommerce, Bojanowski was at the center of the storm. The unique circumstances of the pandemic also led Sephora to what might have seemed at the time like an unlikely partnership with Instacart — one of the delivery platform’s first major deals beyond grocery.

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Social Commerce Checkout Payment Services Clienteling 277

Retail TouchPoints

JULY 11, 2023

According to Claire O’Donnell, Director of Selling Partner Empowerment, Communities and Trust at Amazon, “most of our independent selling partners are small- and medium-sized businesses” by Gartner’s definition of the term. To access the deal, shoppers must be Prime members and use the Buy with Prime option at checkout.

Payment Services 145

Payment Services Shipping Checkout Fulfillment 145

Retail TouchPoints

OCTOBER 17, 2023

In its original incarnation, Bed Bath & Beyond (BB&B) was defined by its in-store experience: exploring exactly what was included in the “beyond” category, checking out the gizmos and gadgets near the cash wrap and then redeeming those ubiquitous 20% off coupons at checkout.

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Drop-Shipping Outdoor Shipping Checkout 250

Inside Retail

MAY 1, 2022

As a result of more brands moving online (and consumers spending more of their days there), shoppers have become more digitally savvy at every point in the customer journey. . Consumers now expect the ultra-convenient, one-click checkout service they experience on Amazon to be replicated everywhere. Purchase phase.

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Consumer Checkout Social Commerce Shipping 147

Retail TouchPoints

APRIL 12, 2024

After MrConsumer was inadvertently charged tax at checkout, he details a series of confusing conversations with Walgreens’s staff about how sales tax works and his eligibility for a refund. A few years back, an attorney sued several wineries for allegedly not collecting sales tax on shipping charges in Illinois.

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Payment Services Checkout Shipping Point of Sale 186

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

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Fulfillment Inventory Management Returns Point of Sale 284

Inside Retail

OCTOBER 18, 2021

“Almost every episode has a panel of three experts focusing on how to provide positive, personalised services to customers and how those customers interact with brands after their shopping experience. We cover everything from shipping automation to attracting reviews and brand communications through emails and SMS.”.

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Shipping Checkout Merchant Services Customer Experience 147

Inside Retail

MARCH 7, 2024

The brand was co-founded in 2014 by best friends Sarah Miller and Jessie Gargan, who were 23 and 26, respectively, at the time. They had met five years prior when Gargan hired Miller as a Christmas casual at Sportsgirl. It has also enabled the brand to ship from store if an item is out of stock.

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Boutique Apparel Fashion Wholesale 130

Retail TouchPoints

APRIL 1, 2022

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. For retailers, this creates ample opportunity to engage their customers using untapped touch points.

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Fulfillment Shipping Returns Promotions 222

Retail TouchPoints

DECEMBER 13, 2023

The panel of experts are: Nikki Baird, VP of Strategy for Aptos ; Jamie Cornelius, Executive Creative Director at ChangeUp ; Mardi Najafi, VP of Retail Strategy & Design at Figure3 ; and Melissa Gonzalez, Principal at MG2. customer experience). Gonzalez: The community-driven aspect is a big part of it.

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Loss Prevention Visual Merchandising Sporting Goods Store Operations 260