Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

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Planning Shipping Returns Customer Retention 290

Inside Retail

FEBRUARY 7, 2023

Marketers used to rely on Facebook and Google to get good traffic volume from one source at a reasonable return,” says Michael Tutek, Preezie’s co-founder and CEO. Over time, that’s seen the return on investment come down significantly. The margins are so small because the cost is so high, so it’s unsustainable.

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Advertising Returns Promotions Checkout 246

I Vend

MARCH 17, 2023

Ask any retailer and they’ll tell you that an enhanced customer experience is at the top of their ‘must do’ list. Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit.

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Customer Experience Checkout Planning Promotions 98

Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers.

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Shipping Drop-Shipping Returns Comparison Shopping 274

Inside Retail

MARCH 24, 2024

These enhancements include the introduction of checkout rates, shipping strategies, auto-split, ODBC support and custom labels. “Additionally, we have invested in extensive research and customer interviews to identify pain points hindering retailers’ success.

Merchant Services 130

Merchant Services Drop-Shipping Checkout Fulfillment 130

Retail TouchPoints

OCTOBER 7, 2022

Since moving to digital in 2016, we’re always looking for innovative ways to serve our readers,” said Campbell Price, Ecommerce Director at The Independent in an interview with Retail TouchPoints. One variation of Bolt’s Checkout Everywhere function on The Independent ‘s site.

Merchant Services 278

Merchant Services Checkout ATS Fulfillment 278

Retail TouchPoints

FEBRUARY 17, 2022

Global travel retailer WHSmith has opened its first North American retail location inside the redesigned Terminal B concourse at New York City’s LaGuardia airport. The store is equipped with Amazon ’s Just Walk Out (JWO) technology, offering travelers a checkout-free shopping experience. “As

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Location Checkout ATS Returns 261

I Vend

APRIL 20, 2023

It’s also often the only point at which there is any direct engagement with the shopper. Learn how our mobile POS transforms the checkout process. Mobile POS is not new technology, but with the growing focus on customer experience, its presence has become ever-more prevalent, and the market is still growing apace.

Checkout 95

Checkout Point of Sale Payment Services Store Layout 95

365 Retail

DECEMBER 1, 2022

As consumers increasingly turn to online methods of shopping, the physical retail space also needs to be able to adapt to these challenges and keep up with the pace of transformation – meaning customer service and the customer experience must be engaging and worthwhile for in-store shoppers. Empowering store associates .

Customer Experience 84

Customer Experience Checkout Fulfillment Consumer 84

Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Program members will be able to earn Target Circle Rewards and save with personalized deals.

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Checkout Returns Shipping Promotions 219

I Vend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

Customer Experience 52

Customer Experience Checkout Customer Retention Promotions 52

Retail TouchPoints

FEBRUARY 7, 2024

For example, a grocery store may hand customers “scratch and save” cards at checkout, capturing customers’ attention through the thrill of winning free or discounted items that will guarantee their return to that store. Here are the top things that need to be considered: Invest in the technical infrastructure.

Customer Retention 286

Customer Retention Customer Experience Advertising Consumer 286

Inside Retail

FEBRUARY 18, 2024

Much of the complications were due to the fact that Zalora had very specific needs in terms of customisation and customer experience. As with all its customers, BridgerPay did all the heavy lifting when it came down to the integration process, from the main requirements to the finest details. What was the need for the solution?

Merchant Services 130

Merchant Services Payment Services Checkout Customer Experience 130

Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

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Discount Store Shopping ATS Payment Services 289

Retail TouchPoints

MARCH 21, 2022

Or a customer receives immediate, personalized product promotions and recommendations the moment they walk in a store, creating a truly customized experience. These are just a few examples of what 5G can do for the retail customer experience. Improved Customer Experience.

Payment Services 264

Payment Services Checkout Supply Chain Management Customer Experience 264

Wiser

DECEMBER 13, 2019

These are the four key elements driving superior customer experience in-store, according to Wiser CEO Andy Ballard. Here’s a sneak peek at what you can read in “ 4 Key Elements Driving Superior Customer Experience In-Store.”.

Customer Experience 78

Customer Experience Checkout Promotions Returns 78

Retail TouchPoints

OCTOBER 25, 2023

Offering excellent customer service is a business basic at any time of the year, but it’s particularly vital during the holiday season. Holiday is the one time of year when a predictably large percentage of customers are not shopping for themselves , meaning they’re shopping brands and retailers that are outside of their usual pattern.”

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Customer Experience Returns Checkout Shopping 317

Retail TouchPoints

AUGUST 28, 2023

“For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. Shorter return windows generally mean more sales taking place in December.”

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Returns Fulfillment Shipping Checkout 246

Retail TouchPoints

AUGUST 17, 2022

Looking at all the stats, frankly one might even say quite the opposite. at the peak of the pandemic. at the peak of the pandemic. Add the increasing CPC costs at all sorts of paid advertisement channels and harsher competition to that, and you get a not-so-rosy outlook for the market altogether. in 2019 to 14.9%

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Payment Services Advertising Returns Checkout 363

Star Miconics

OCTOBER 6, 2023

But what does it mean for your cannabis business regarding the necessary point-of-sale (POS) hardware for selling at farmers markets? Not only does it streamline business operations, making sales swifter and more efficient, but it can also enhance the overall customer experience. It’s a win-win.

Payment Services 97

Payment Services Marketing ATS Checkout 97

Inside Retail

JUNE 5, 2022

The initiatives include seamless payment options, personalised styling recommendations, faster checkout and upgraded delivery and return options. “We We are developing and imagining how Cos retail spaces can inspire our customers, both now and in the future,” said Lea Rytz Goldman, MD at Cos.

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Checkout Returns Customer Experience Shopping 242

Retail TouchPoints

JULY 27, 2020

As the near-term impact of the pandemic on retail employment crystalizes, participants in a recent RetailWire discussion debated how long it will take for retail employment to return to pre-pandemic levels — if it ever does — and what that means to recruitment and career paths in retail in the years ahead. close over the next two years.

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Returns Fulfillment Checkout Marketing 220

365 Retail

JUNE 1, 2023

This innovation includes the likes of M&S introducing self-service checkouts for clothing, brands offering pre-paid returns, and the introduction of in-store stock check machines, making shopping quicker and easier. By leveraging AI, high street shops can cut queue times with seamless, automated, self-checkout experiences.

Customer Experience 52

Customer Experience Payment Services Checkout Shopping 52

Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. RFID tags placed on jerseys, hats and other items allow customers to carry out (and even wear out) their purchases without standing in line to check out.

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Apparel Payment Services Checkout Location 278

Retail TouchPoints

JUNE 17, 2022

Viewers will be able to press “OK” on their remote when they see a product they like in a shoppable ad and proceed to checkout on their TV. From there, tapping “OK” on the Walmart checkout page places the order. A Walmart purchase confirmation is then emailed to the customer with shipping, return and support information.

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Checkout Payment Services Shipping Marketing 320

Inside Retail

FEBRUARY 22, 2023

The Magellan portfolio brings fresh styling, rugged design, unmatched scanning performance plus options that enable Artificial Intelligence (AI) at the checkout. Retail checkout is quickly transitioning from traditional front-end checkouts to those with more emphasis on customer self-service.

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Loss Prevention Checkout Customer Experience Accessories 130

Retail TouchPoints

JANUARY 12, 2024

With the Just Walk Out technology, staff members can use their employee badges to pay for items by scanning it at the entrance to the hospital’s food and beverage concessions. Non-staff members can use credit cards, mobile wallets, QR codes or the Amazon One palm payment system to enter and shop at the checkout-free stores.

Payment Services 264

Payment Services Accounting Checkout Apparel 264

Retail TouchPoints

JULY 27, 2020

And the backlash — the desire for a return to substantive human interactions — had already begun too. Whether click-to-pay for e-Commerce or contactless payments for traditional commerce, efforts to improve online and offline checkout experiences did not originate with COVID-19. Smooth Operators Appeal Online And Off.

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Retail Trends Payment Services ATS Checkout 228

Retail TouchPoints

NOVEMBER 15, 2023

So how can retail leaders create a more resilient online shopping journey this holiday season — one that keeps customers engaged, reduces cart abandonment rates and creates greater brand loyalty so shoppers keep returning? Patrick Lin is currently the SVP and GM, Observability at Splunk.

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Shopping Checkout Returns Consumer 328

Retail TouchPoints

SEPTEMBER 14, 2023

With over 3,000 customizable SKUs available at all times, my company Eyebuydirect balances an abundance of options for customers by integrating UX (user experience) strategies that make shopping decisions feel swift and seamless. Know your customer. More niche options.

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Returns Checkout Apparel Advertising 278

Retail TouchPoints

AUGUST 18, 2023

A panel at the June 2023 Retail Innovation Conference & Expo provided answers and insights in the session titled Gen Z and Gen Alpha: Creating Impactful Brands for the Next Wave of Consumers. It also means instant gratification of access , and that expectation translates to any integrated online experience,” said Garton.

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Returns Consumer Checkout Apparel 246

Hyken

MAY 28, 2021

This week we feature an article by Megan Wenzl, the SEO Content Manager at Linnworks. Imagine a customer goes online to buy a new pair of golf shoes.? . This customer has multiple options on how she’ll shop for the golf shoes. But now, shopping is a constant experience. Create seamless customer journeys? .

Customer Experience 69

Customer Experience Checkout Returns Social Commerce 69

Retail TouchPoints

JUNE 2, 2023

Industry experts gathered at Manhattan Momentum 2023 in Phoenix to discuss their approaches to these various challenges. For Hot Topic’s Young Customers, ‘It’s All About Breadth’ At Hot Topic, two factors put additional pressure on an already complicated supply chain. For our customers it’s all about breadth.”

Inventory Management 278

Inventory Management Management Fulfillment Supply Chain Management 278

I Vend

OCTOBER 10, 2023

Having the ability to predict the future, to know how shoppers are going to behave would make retailers as excited as a child finding a full Santa sack at the end of their bed on Christmas morning. Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix.

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Checkout Inventory Management Payment Services Returns 98

Retail TouchPoints

AUGUST 28, 2023

Think of placing rows of gum at checkout and in-aisle candy shipper displays with mouth-watering graphics. In fact, the recent economic strains brought on by inflation and record-high product prices have consumers looking less at those mouth-watering displays and shopping more heads down, focusing only on what they need.

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Checkout Consumer Advertising Shopping 237

Inside Retail

APRIL 9, 2024

Here’s the story of how #9, Lydia Bertini, head of customer and people at Miss Amara, built the online rug retailer’s B2B business from the ground up. Brands can easily fall into the trap of letting their customer down post-checkout, so we want to do things differently. Bertini said.

Customer Experience 130

Customer Experience Checkout Returns Consumer 130

Retail TouchPoints

MARCH 11, 2021

retail executives whose stores offered at least one method of store-based online order fulfillment — revealed that the pandemic triggered a 5X increase in ecommerce volume in 2020 compared to the same period in 2019. A frictionless return experience is critical. The survey found that returning an item ranked as the No.

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Fulfillment Inventory Management Returns Point of Sale 321