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Transitioning one of Australias leading beauty retailers from a pureplay e-commerce operation to a truly entrenched omnichannel business has been a really positive experience, Sacha Laing, Adore Beauty CEO, told Inside Retail. Adore Beautys educational value proposition has also been translated in-store through its beauty experts.
A mere three months into the role as CEO at Adore Beauty, Sacha Laing has confirmed why he is the man for the beauty company’s strategic refresh with a three-year plan to transform the e-commerce business into a considerable force in bricks-and-mortar retail.
Whether big or small in scale, influencer campaigns have had proven success in raising a beauty brands profile and driving sales, especially among younger generations scrolling through TikTok for the lowdown on the latest aesthetic. So how can a new and revolutionary beauty brand get noticed? Data saves time and money.
One battleground: Prestige beauty. Mecca and Sephora have shaped the Australian beauty retail landscape, building their brands on loyalty, curated experiences, and a deep emotional connection with customers. Humii has conducted hundreds of mystery shops across both retailers. Sephora is a clear margin behind at 71.4.
Wesfarmers Health has opened the pilot of a new beauty and wellness concept store called Atomica, which it plans to roll out in major cities this year. The first store is located at the Castle Towers shopping centre in Sydney, in a space formerly occupied by Priceline shop. per cent to $5.62
Clarins has opened its first Australian boutique at Sydney’s Queen Victoria Building , providing a range of skincare products and a complimentary 20-minute express facial. Aside from its products, which include the Double Serum and the Lip Comfort Oil tower, the shop offers professional beauty services and treatments.
Once I looked deeper at the industry, I realised that my desire to build body care came from growing up in Australia and spending time in the ocean, she continued. Despite the tech and beauty industries appearing to be on opposite sides of the spectrum, for Keating, they require the same business mindset.
As live shopping emerges as retail’s most interactive frontier, brands are racing to meet consumers in the moment on screens, in real time and ready to engage. This new wave of commerce fuses entertainment with instant buying power, reshaping how Australians discover and shop for products online.
They understand trends and they’re very educated on their beauty needs and their beauty products in a way, it makes our job simpler, she continued. The worlds leading prestige beauty retailer has been trying to win over the Australian beauty customer since it opened its first store down under in December 2014.
After creating a global beauty brand that offers Aussies luxe for less, MCoBeauty founder and former CEO Shelley Sullivan could soon be consulting to the stars. Beauty business Following the acquisition, MCoBeauty will sit within DBGs VidaCorp portfolio, which also includes Nude By Nature, founded in 2008, and Makeup Cartel, founded in 2013.
The beauty industry is arguably one of the most difficult, yet lucrative, sectors in the broader retail industry, thanks to the constantly influx of newer brands onto the market and shifting consumer concerns. According to the analysis firm Grand View Research , the US beauty and personal care products market is estimated to be worth US$102.7
Pharmacy chain Chemist Warehouse has opened its first Dubai store at Al Ghurair Centre. The 1000sqm store offers pharmacy dispensary services, along with Australian and local health, wellness, baby, beauty, cosmetics, and fragrance products, including high-end cosmetics and fragrances.
At the heart of the Arcade’s resurgence is a targeted tenant mix that reflects the modern consumer’s lifestyle that is deliberately curated to meet demand that previous site iterations failed to satisfy. “We’re Meanwhile, Priceline Pharmacy is anchoring the new health and wellness precinct on Level 1 with a 10-year lease over 700sqm.
Online beauty retailer Adore Beauty will open its first brick-and-mortar store in Westfield Southland in Melbourne this weekend. The new boutique will provide customers with a digital skin analysis, a curated range of Adores more than 300 beauty brands, and an in-store beauty service experience.
Our real-time insights show that consumers are comfortably in the gift-giving spirit as price reductions and deals occur across sectors, supporting budgets for holiday shopping.” AI Shopping Assistants Make a Big Entrance Both Salesforce and Adobe also noted the emerging influence of generative AI-powered chatbots.
New Zealand entrepreneur Emma Lewisham is setting out to change the course of the beauty industry with her eponymous brand. Inside Retail connected with the founder to learn more about the origin story behind her company and her latest US retail partnership with Credo Beauty. And it never gets easier.
When Adwaita Nayar co-founded Nykaa alongside her mother, Falguni Nayar, in 2012, India was a conspicuous outlier in the global beauty landscape. And so that’s when we thought the Indian woman needed a place to shop for beauty. And I think just the world of beauty and fashion is very community-based, the co-founder said.
and European retailers have observed – and, often, participated in – the social-commerce explosion happening in China and elsewhere in the Asia-Pacific region (APAC) while wondering if, when, and to what extent the same thing would happen at home. For the last half decade, U.S. The “if” and “when” are now clear. influencer).
A $5 million retail centre at Stockland Aura in Nirimba will rise late next year with construction to begin in March. Its tenants will include a mix of health, beauty, retail, and lifestyle shops and services, including Ford & Folk beauty and wellness collective and Mulberry Lane Cafe.
Kylie Elms isn’t new to the beauty game. Now, with her latest venture One V Salon, Elms is bringing the same professional-grade experience into the at-home beauty market, offering products designed to deliver salon-worthy results from the home. IR: The beauty category is highly competitive.
The Body Shop has made two key appointments to its senior leadership team as it pushes ahead with its strategy to drive growth following its acquisition earlier this year. The ethical beauty retailer has named Penny Brook as chief marketing officer and Sally Dowling as chief financial and operations officer.
The Lexicon, owned in a joint venture between Schroders Capital and Legal & General Capital, has secured 23,039 sq ft of new retail, F&B, and leisure lettings with Mango, Rituals, and Jamaica Blue all arriving at the Bracknell retail destination. The flurry of leasing activity comes as 14.1
In the competitive world of beauty retail, Sephora stands out for its innovative use of technology to create personalised customer experiences. Transforming the way customers shop Sephora is known for embracing augmented reality (AR) to transform the way customers shop. It also excels at personalised product recommendations.
At their very core, brick-and-mortar stores are meant to be the physical manifestation of a brand a distillation of its promise and the experience it aims to create for shoppers and associates alike. This presents an opportunity for in-store media to influence customers brand preferences as they shop.”
Singapore’s Raffles City has brought the second edition of the Beauty Vault, the mall’s signature luxury beauty pop-up, to its precinct. The event showcases 21 premium brands, including – for the first time – Aesop, Armani Beauty, Diptyque, Frédéric Malle, Guerlain, Kilian Paris, Sabon, Senze Boutique Spa and YSL Beauty.
As the year draws to a close, Retail Gazette takes a look back at the retailers that went bust over the past 12 months. The home and DIY chain called in administrators at Teneo, the firm it had been working with to explore its cost-saving options after it sunk to an £84m loss in the year to January 2023.
There’s a growing gap in beauty retail that most brands don’t see coming. Beauty retail isn’t broken, but it’s definitely out of sync. The New Beauty Reality Gone are the days when beautyshopping was a predictable, product-first experience. The result? The result?
Adore Beauty CEO Sacha Laing has revealed the company’s first bricks-and-mortar stores will open just after Christmas and will represent “the absolute best of the best”. Adore Beauty has operated as an online-only retailer since its founding in 1999, so its move into bricks-and-mortar represents a major change for the business.
Henderson Park , the international private equity real estate firm, and Eurofund Group , the pan-European investment and development company, have announced the addition of H beauty to Silverburn in Glasgow. This is an exciting new retailer to add to the mix and will complement and expand our existing beauty and lifestyle offer.”
Superdrug has unveiled its new Beauty Playground, an interactive in-store beauty destination designed to bring a playful immersive shopping experience to customers. We see this as an exciting extension of the in-store experience for the beauty savvy shopper, and it’s something we’re thrilled to be part of.’
As strenuous schedules, rising living costs and the trend of ‘poly-employment’ become entrenched realities, more retail workers are reporting stress, disengagement and emotional fatigue at the end of their shifts, and the industry is feeling the aftermath. This begins with a culture of empathic leadership.
Superdrug has launched its latest retail concept, Beauty Playground , at the Manchester Trafford Centre, marking the next step in a 30-store national rollout set to complete by August 2025. We see this as an exciting extension of the in-store experience for the beauty savvy shopper, and it’s something we’re thrilled to be part of.”
Rowena Bird: Before co-founding Lush, I worked as a beauty therapist. My passion for cosmetics and ethical beauty began early, and I was fortunate to join forces with like-minded individuals Mark and Mo Constantine, Helen Ambrosen, Liz Weir, Karl Bygrave and Paul Greeves.
The Body Shop’s suppliers are due to receive no more than around a quarter of the 219m owed to them when the chain collapsed into administration. In its latest progress update, administrators at FRP said Aurea Group paid at least 44.3m for the brand, The Guardian reported. for the brand, The Guardian reported.
NEXT has opened its new flagship store at Lakeside Shopping Centre, introducing a retail space of 83,000 square feet. Located in a prime position at Lakeside, the flagship includes six separate customer entrances, one of which links directly to the newly reopened Multi-Storey Car Park 2.
The survey of 2,000 Brits found that the in-person retail industry shows no signs of disappearing, as just one percent of respondents claimed to shop purely online. When asked how music amplifies the shopping experience, more than a third (37 percent) say its important. Just one in 10 (10 percent) prefer a silent shop.
On Thursday 26 June, Eldon Square, Newcastle’s premier shopping and leisure destination, celebrated its vibrant retail community at the hotly anticipated Eldon Square Awards 2025, honouring the exceptional brands and individuals that bring to life the vibrancy and dynamics of the retail destination.
Thirteen Lune is an e-commerce platform that sells beauty products from primarily Black-owned brands. Even after having worked in the beauty industry for more than 18 years, Grieco was surprised by the number of new-to-her Black-owned beauty brands she discovered through these listicles. In 2023, Thirteen Lune raised US$12.5
Hong Kong-listed multi-brand beauty retailer Sa Sa International Holdings has shuttered all of its remaining stores in Mainland China, drawing a line under a decade-long push into the world’s second-largest beauty market. per cent to close at HK$0.54 Online sales in Hong Kong and Macau were flat at HK$199.6
The health and beauty retailer said the high-tech screens will help transform its stores into dynamic advertising platforms, allowing suppliers to target the right customer, with the right advert, at the right time. At Unilever, we are always looking for ways to enhance the shopper journey.
South Koreas largest multi-brand beauty retailer, Olive Young, is setting its sights on the US market with the establishment of a local subsidiary in Los Angeles. We will continue to serve as a growth booster for K-beauty worldwide, ensuring that the industrys upward momentum remains strong. per cent of its traffic coming directly.
Rowena Bird: Before co-founding Lush, I worked as a beauty therapist. My passion for cosmetics and ethical beauty began early, and I was fortunate to join forces with like-minded individuals Mark and Mo Constantine, Helen Ambrosen, Liz Weir, Karl Bygrave and Paul Greeves.
With sales and footfall continuing to grow at an impressive rate, the centre has attracted premier brands, resulting in occupancy being at over 99% – making the retail destination effectively fully let. Trafford Centre is proud to consider itself to be the beauty hub of the North. Trafford Centre.
Unibail-Rodamco-Westfield (URW) has announced the launch of the Health & Wellness Village at The Village in Westfield London. This new initiative dedicates over 50,000 sq ft on Level 1 to health and wellness brands and services, reflecting a significant development in the centre’s evolution.
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