Retail TouchPoints

DECEMBER 8, 2023

To take the obsession even further, it seems like everyone is wearing branded apparel promoting them. This branded apparel — or merch, as it’s more commonly called — sent consumers into a frenzy. Everywhere you look, someone is talking about these moments.

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Retail TouchPoints

FEBRUARY 14, 2023

Consumer-facing brands have spent hundreds of millions of dollars over the past few decades creating unique customer experiences in their physical brick-and-mortar locations. A new customer experience study from J.D. Take retail banks and credit card providers, for example.

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Inside Retail

MAY 23, 2021

Earlier this year, Rebel scooped up two major gongs at the Retailer Awards, winning Customer Experience of the Year and Store Design/Concept of the Year. Rebel has also experienced more than 60 per cent growth in sales and its Net Promoter Score has increased by more than 20 points.

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Retail TouchPoints

MARCH 26, 2024

Let’s consider an apparel retailer employing zero-party data strategically in its advertising. For instance, the survey may inquire about the customer’s specific shopping intent, such as what category of apparel they’re most interested in browsing.

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Retail TouchPoints

JULY 16, 2021

In order to maximize revenue opportunities online, many apparel and footwear brands are attempting to close the “fit gap.” The NYC-based women’s denim brand has experienced 200% growth in sales over the past year, according to Tanya Zrebiec, VP of Strategy and Innovation at A3 Apparel Group, parent of 1822 Denim.

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Returns Customer Experience Apparel Consumer 264

Retail TouchPoints

JUNE 9, 2023

They promoted value on home goods, and consumers also thought “They probably have the stuff I want.” But that wasn’t a problem, because the 20% off coupon was [a good promotional tool] and became a famous way of promoting the retailer. BB&B captured share because it was a unique proposition in those days. Verdi: It’s true.

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Retail TouchPoints

SEPTEMBER 19, 2023

Spencer Hewett: Consumers have become increasingly accustomed to the speed and convenience of omnichannel experiences due to the pandemic, and these expectations will only continue to ramp up during key selling periods like the holiday season. The pandemic accelerated new consumer behaviors, such as BOPIS.

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Retail TouchPoints

JANUARY 20, 2022

Amazon has announced plans for its first-ever physical fashion store — dubbed Amazon Style — which will feature women’s and men’s apparel, shoes and accessories. Amazon’s done this before… just not for apparel. The goal is an Everything Apparel Store IRL. The King of Ecommerce is no stranger to brick-and-mortar — far from it.

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Retail TouchPoints

NOVEMBER 3, 2023

It’s a common marketer’s dilemma: how do you expand your brand’s appeal beyond its core customers? The retailer also sought to better align the merchants and products it promoted in these varied campaigns as a way to spread as wide a net as possible to draw in new customers. “If

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Advertising Apparel Marketing Promotions 269

Retail TouchPoints

SEPTEMBER 20, 2022

While the bulk of retail media has been dominated by fairly basic website-based offerings — sponsored search, display ads, promoted listings — the true power of these offerings comes in connecting retail data with other channels, including stores and third-party platforms like social media and connected TV.

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Retail TouchPoints

OCTOBER 9, 2020

“The furniture industry has a lot of unique needs and more purchase flows than a traditional apparel retailer,” Lopez explained. For example, this industry has very large order values, a longer customer journey and very different fulfillment methods. It’s a ‘bundled product’ type of promotion, but has many nuances.

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Home Furnishings Payment Services Promotions Accounting 247

Retail TouchPoints

DECEMBER 25, 2023

Multinational athletic apparel retailer Lululemon recently announced its net revenue increased 20% (on a constant dollar basis) to $2.2 Helping customers leave the store with everything they need is a key way to enhance the customer experience. People have been saying “Retail is dead” for several years now.

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Customer Experience Dead-Stock Store Layout Point of Sale 240

Inside Retail

FEBRUARY 23, 2023

Our efforts in Singapore will help to inform our strategies in the APAC market around diversifying the business across geographies, apparel categories and distribution channels,” Huisamen explained. The company is also working on scaling its efforts to deliver a superior customer experience and drive profitability through digital technology.

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Retail TouchPoints

JUNE 28, 2022

Shoppers want to feel seen and have their financial challenges recognized, and that’s only possible with careful analysis of customer data. They should] take that data and put it to use to automate the customer experience to drive insights into what consumers really prefer and what they will engage with. During The Kroger Co. ’s

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Retail TouchPoints

MARCH 1, 2024

Retargeting existing customers to boost conversions has always been a strong tactic for retailers, and it’s likely to become even more important as third-party cookies deprecate and more stringent privacy regulations go into effect.

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Department Stores Wholesale Finance Apparel 223

Retail TouchPoints

MARCH 5, 2024

Additionally, cardholders who want to join Target Circle 360 will pay the promotional price of $49 rather than the full $99 fee.

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Retail TouchPoints

AUGUST 23, 2023

Apps that allow shoppers to preview and locate in-store inventory, do virtual try-ons, identify sales and cash in on personalized promotions and rewards are popular. Technology in lighting, music, visual merchandising and other physical elements helps brands create immersive in-store experiences.

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Inside Retail

NOVEMBER 27, 2023

From AI-powered inventory systems to smart carts that personalise in-store shopping, the technological innovations are not only reshaping how retailers operate but also how they interact and engage with their customers. Here, we delve deeper into some of the key technologies already steering this change.

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Retail TouchPoints

JANUARY 25, 2022

It’s energizing to think about customer experience transformation and what that could possibly mean for a business. In the retail industry, many organizations are at a pivotal moment of forging a path forward to define the future-state customer experience where the physical and digital converge. We all like to think big.

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Retail TouchPoints

APRIL 19, 2022

The J.Jill customer doesn’t need a confidence boost — she is already comfortable in her own skin. These customers are women aged 45 and up who have built extensive purchasing power, so J.Jill serves as an informed style partner rather than an authority. We’re still promoting it because it was such a great experience for the customer.

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Clienteling Apparel Customer Experience Shopping 246

Retail TouchPoints

MARCH 6, 2023

An ear-shaped “chandel-ear” designed by Formichetti welcomes shoppers and highlights the brand’s #EarPrint campaign promoting its ear-piercing services. Claire’s previewed the Paris store in a video on Instagram. Claire’s will add two additional partners this spring, but did not identify the grocers.

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Grocer Fashion Jewelry Location 299

Retail TouchPoints

JULY 25, 2022

This cuts down on impulse purchases and reduces opportunities to build shopper awareness about new products or upcoming promotions. Even more important for the retailer’s bottom line, these customers spend, on average, an additional 20% when they pick up their ecommerce orders. There also are social and interpersonal factors in play.

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Retail Focus

JUNE 9, 2023

What this highlights is an opportunity for the retail industry that is waiting to be grabbed – combining physical stores and digital technology to provide enhanced or brand-new and innovative customer experiences. And, a brand that is leading the pack is Gymshark. over the previous two years.

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Drop-Shipping Customer Experience Apparel Shipping 130

Inside Retail

OCTOBER 19, 2021

As global apparel revenues plummeted almost 20 per cent in 2020, e-commerce has emerged as the silver lining of the fashion industry’s challenging year. To meet rising consumer expectations, brands need to promote smooth customer experiences with automation, 24/7 responsiveness, and minimise friction on the journey to checkout.

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Merchant Services Fashion Payment Services Checkout 147

Inside Retail

APRIL 21, 2022

Operationally effective as of 26 April, the group is known as Brand Collective and includes 26 apparel and footwear brands and 15 character licences and more than 3000 employees. Barrow joined Hallenstein as a buyer and was subsequently promoted to senior buyer and then, in 2019, to head of buying.

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Apparel Promotions Fashion Management 130

Retail TouchPoints

OCTOBER 9, 2020

“The furniture industry has a lot of unique needs and more purchase flows than a traditional apparel retailer,” Lopez explained. For example, this industry has very large order values, a longer customer journey and very different fulfillment methods. It’s a ‘bundled product’ type of promotion, but has many nuances.

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Home Furnishings Payment Services Promotions Accounting 134

Retail TouchPoints

NOVEMBER 29, 2021

While Nike builds community using an app, other brands like Outdoor Voices promote connection through ongoing local event series. Alternatively, helping Gen Zers with their mental health journey can look like promoting inclusivity and body positivity. Create brand value-driven content.

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Promotions Outdoor Apparel Consumer 162

Retail TouchPoints

MAY 30, 2023

Study the calendar and look to the skies: Because different regions start their school year at different times, retailers will need to carefully time promotions and ensure products are available in the appropriate regions and stores. Promoting early and often is a major theme for BTS,” said Ellin.

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Shopping Consumer Planning Inventory Management 257

I Vend

MARCH 9, 2022

iVend Retail for Footwear and Apparel iVend helps retailers offer a differentiated shopping experience. In this article, we’ll explore the ‘back to the store’ phenomenon, and how fashion retailers can position themselves to welcome shoppers back to an amazing in-store customer experience.

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Fashion Point of Sale Customer Experience Returns 98

Retail TouchPoints

JANUARY 19, 2023

For example, apparel, footwear and jewelry categories see the highest proportion of livestream viewers looking to discover new products or services, or to learn about products.” This rich data is especially valuable as brands promote their livestreams. Arakov noted that these hosts are a great fit for apparel and cosmetics.

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Social Commerce Consumer Marketing Shopping 282

Retail TouchPoints

FEBRUARY 22, 2021

Kerrits also is beginning to roll out SMS marketing to improve the customer experience with automated updates on order and shipping status and to promote its burgeoning livestreaming efforts. Burgeoning Livestreaming Program Helps Build Brand Equity. I’m expecting strong growth this year,” said Florin.

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Inside Retail

JULY 22, 2021

Under his leadership, Oroton expanded into luxury apparel, which was showcased at Afterpay Australian Fashion Week and is now available on international sites including Net-a-Porter. Catch promotes chief commercial officer to newly created role.

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Accessories Supermarket Apparel Consumer 130

Inside Retail

JUNE 22, 2023

We’re particularly seeing it in areas such as electronics and homewares, and are starting to see it in apparel and accessories.” “As Resilient brands emphasised their range, and considered their positioning, pricing and merchandising in order to safeguard sales, while also increasing their customer base,” Mansfield said.

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Retail TouchPoints

JANUARY 25, 2023

A leading sports apparel brand goes a creative step further with a space inside its New York innovation flagship location. There, customers are invited to customize existing shoe models or design their own shoes for production and purchase. Even the mirrors are lit for optimal selfie results.

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Store Layout Sporting Goods Consumer Location 225

Indigo 9 Digital

MARCH 31, 2023

Nordstrom operates in one of the hardest categories in retail, apparel and accessories. Apparel and accessories are among the most competitive sectors in all of retail. But now the apparel sector looks quite different. Over the past decade that Nordstrom has been in Canada there have been material changes in the market.

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Apparel Department Stores Wholesale Beauty and Health 97

Inside Retail

AUGUST 12, 2021

The well-known luxury e-commerce platform Net-A-Porter is continuing to focus on its Net Sustain edit by incorporating innovation and transparency into the customer experience. . Their technology is more secure than QR codes and they can co-deploy NFC chips to use in apparel, shoes, accessories and beauty products.

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Fashion Accessories Apparel Promotions 246

Independent Retailer

NOVEMBER 9, 2022

Brands can maximize top- and bottom-line performance by creating delivery personas in the same way that they segment customers based on buying habits. Brands can maximize top- and bottom-line performance by creating delivery personas in the same way that they segment customers based on buying habits. by Chris Jones. Parcel Mentality.

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