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How Malaysian department store Pavilion is connecting with customers

Inside Retail

In order to fulfil customer demands and win their hearts, we, as retailers, need to understand and cater to their changing behaviour and trends. per cent (RM95 billion in total retail sales), and all retail sub-sectors such as fashion, department stores and grocery are expected to rebound. With a net lettable area of 1.8

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Bankrupt beauty: Lessons from Revlon’s supply chain failures

Inside Retail

For Revlon, cumulative debt has meant some of their raw material suppliers are no longer sending shipments, cutting production and leaving the company only able to fulfil 70 per cent of orders, against an industry standard of around 95 per cent. Known as a trailblazer, Revlon was once the most radical company in its space.

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Time to De-Uberize: the Hidden Power of Live Commerce

Retail TouchPoints

Most of them, of course, achieved their initial success through the use of creative advertising and storytelling, often in mass-market print and television. The story can be unique to your brand and can guide shoppers in an arc from indecision or curiosity through an emotionally fulfilling experience. Dragorad Knezi is CEO of eyezon.

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Are Third-Party Marketplaces the Growth Driver Legacy Retail is Looking for?

Retail TouchPoints

It’s true that some of this marketplace momentum can be attributed to retailers looking to take a bite out of Amazon’s pie by launching their own “Everything Stores” (Walmart and Target in particular come to mind). Private labels offer the advantage of higher margins but come with the logistical burden of manufacturing and fulfillment.

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Last-Mile Delivery and Its Impact on Urban Mixed-Use Environments

Retail TouchPoints

While suburban shopping malls and department stores have fallen victim to COVID, some smaller retail brands and local stores in walkable neighborhoods with a mix of uses, where people live, work, shop and relax, have thrived ( LA Times , 2020). A New York-based start-up advertises “groceries delivered in 15 minutes”.

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Post-COVID Shopping Center Strategies: ‘Digital Districts’ and Landlord-Tenant Collaboration

Retail TouchPoints

While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation. The digital natives benefit from a curated location tailored to their audience, while the mall can advertise a slate of cutting-edge concepts.

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Getting to Grips with Gen Z

Retail TouchPoints

However, this is contradicted by the fact that Gen Z use stores for clothes more than millennials, although those physical locations may be more about a 24-hour pop-up than a four-story, stone-clad traditional department store.

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