Retail TouchPoints

MARCH 21, 2023

Amazon is planning to eliminate 9,000 jobs over the coming weeks, mostly in its AWS, People Experience and Technology (PXT), Advertising and Twitch businesses.

Planning 243

Planning Payment Services Customer Experience Advertising 243

Retail TouchPoints

JUNE 6, 2024

Where retailers carved out a unique ability to deliver closed-loop media measurement, large-scale businesses in verticals such as travel, sports, entertainment and delivery services can offer advertisers rich first-party data and exclusive behavioral insights into loyal, passionate and targeted audiences.

Advertising 224

Advertising Customer Experience Consumer Marketing 224

Retail TouchPoints

JUNE 27, 2023

There’s also digital publisher partnerships [with the likes of Pinterest and Meta ] as well as demand-side platform (DSP) partnerships for programmatic [advertising].” Keeping the Customer Experience Top-of-Mind In-store ads can be a natural extension of the media offerings that retailers have been building online.

Planning 236

Planning Advertising Marketing Customer Experience 236

Retail Gazette

APRIL 30, 2024

The retailer laid out plans to spend huge sums to support the fast-growing technology and chief executive Andy Jassy said the division is “now at a £80bn ($100bn) annual revenue run rate”. Amazon expects to deliver sales between £115bn ($144bn) and £119bn ($149bn) for its second quarter, a 7% to 11% increase on last year.

Advertising 116

Advertising Customer Experience Planning ATS 116

Retail TouchPoints

JULY 7, 2022

A Metaverse Preparedness Action Plan. My recommendation is to get this plan done this year. As part of your action plan, tracking what competitors are trying in the metaverse might be one of your most important steps. Ask your various partners and vendors what metaverse marketing and advertising options they offer.

Planning 239

Planning Advertising Marketing Consumer 239

Retail TouchPoints

APRIL 5, 2023

Walmart plans to introduce automation at nearly two-thirds of its stores and aims to have approximately 55 % of its fulfillment center volume move through automated facilities by the end of fiscal 2026. This multi-year outlook assumes all of Walmart’s business segments will contribute to these growth targets.

Planning 201

Planning Fulfillment Returns Advertising 201

Retail TouchPoints

MARCH 29, 2024

“Retailers are continuously working to captivate customers at all stages of their shopping journey, and Orange Apron Media is at the forefront of this ever-changing digital advertising landscape, helping brands connect with customers closer to the point of purchase.” Register today to save on ticket prices!

Advertising 222

Advertising Customer Experience Planning Marketing 222

Retail TouchPoints

MAY 15, 2024

Expedia Group has unveiled a series of new products and services designed to make travel planning stress free. The new travel media network is a result of Expedia’s more than two decades of experience under its Media Solutions division.

Advertising 216

Advertising Planning Shopping Marketing 216

Hyken

SEPTEMBER 10, 2021

Customers want their concerns resolved swiftly, without having to wait in line or being handed from one executive to another. . A good customer experience (CX) begins with a 24-hours seamless website user experience, followed by top-notch customer care, and concludes with the receiving of the product/service purchased from you. .

Customer Experience 83

Customer Experience Employee Engagement Advertising Consumer 83

Retail TouchPoints

JUNE 5, 2024

They recognize GenAI’s contribution to their future success and see it as crucial to plans. About two-thirds of companies plan to invest more in AI in the next six months, and 60% of commerce leaders recognize the value of AI in boosting customer experience to provide a competitive advantage.

Customer Experience 249

Customer Experience Fulfillment Marketing Advertising 249

Retail TouchPoints

DECEMBER 5, 2023

Hy-Vee is prioritizing this growth area through a strategic partnership with Samsung that allows the supermarket chain to bring dynamic ads and content into stores, as well as through a robust network of Samsung Connected TVs and Direct Out-of-Home (OOH) advertising channels. “Hy-Vee, This is another way for us to reach those customers.”

Advertising 224

Advertising Marketing Customer Experience Management 224

I Vend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Payment Services Checkout Marketing Spend 98

Hyken

OCTOBER 21, 2022

She’s also a web design consultant focusing on customer experience and user interface. She shares how customer experience is a valuable marketing strategy. However, customer-centric marketing takes all of that a step further. Here’s why customer experience is of great value in your marketing strategies. .

Customer Experience 61

Customer Experience Marketing ATS Fulfillment 61

Inside Retail

MAY 13, 2024

Competition in digital marketing is fierce: 81 per cent of retail marketing executives expect it to increase even further this year, and 69 per cent plan to raise their spending accordingly. Explore emerging opportunities. Connect your data across channels to maximise ROI.

Marketing 287

Marketing Marketing Spend Customer Retention Advertising 287

Retail TouchPoints

FEBRUARY 28, 2024

After a tumultuous few years, Rent the Runway is seeking a fresh perspective to drive its marketing and advertising efforts to drum up demand. Natalie McGrath, who has 20 years of experience, will join the company as Chief Marketing Officer (CMO), effective March 4, 2024.

Customer Experience 230

Customer Experience Advertising Marketing Fashion 230

Retail TouchPoints

OCTOBER 2, 2023

A full 60% of marketers believe the era of advertising cookies and IDs is coming to an end. I think everyone’s talking about it but not many people are actually doing a lot of preparation yet,” says one anonymous advertising executive quoted in the study. “I It’s time to say goodbye to cookies. And yet there’s a successional gap.

Marketing 305

Marketing Advertising Target Market Consumer 305

Retail TouchPoints

MAY 23, 2023

Google unveiled a series of new tools for merchants and advertisers at its annual Google Marketing Live event on May 23, 2023. This will of course be equally useful for merchants’ advertising campaigns.) Merchants in the U.S.

Merchant Services 273

Merchant Services Advertising Shopping Management 273

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. With the rise of retail media, he saw a unique opportunity to bring the robust, data-driven creative of digital advertising to the physical environment.

Advertising 224

Advertising Store Operations Merchant Services Wholesale 224

Inside Retail

JANUARY 21, 2024

The luxury market is categorised by its exclusivity, maintained through a combination of high price points, consciously limited product volumes, reputation and customer experience, amongst other factors. billion in 2024. The brand still has potential to grow further in Australia.”

Department Stores 262

Department Stores Boutique Fashion Accessories 262

Retail TouchPoints

JULY 19, 2022

This winding-down period gave advertisers a head start in finding the best ways to perpetuate a healthy, ad-supported web and deliver better customer experiences. Additional data on details like itemized pricing fluctuations, promotion trends and store locations can enhance relevant data points to advertisers.

Advertising 242

Advertising Promotions Consumer Customer Experience 242

Retail TouchPoints

FEBRUARY 2, 2024

Amazon has debuted Rufus , a new generative AI-powered conversational shopping experience, at the same time that it reported strong earnings for Q4 2023 and the full year. Both announcements highlighted the transformative potential of gen AI, with Amazon planning to lean heavily into the technology in the coming year. billion in 2022.

Shopping 226

Shopping Advertising Customer Experience Apparel 226

Retail TouchPoints

JULY 8, 2021

The companies will jointly invest in new customer experiences, events, marketing and on-premise advertising at Westfield shopping centers across the country, with plans to take the partnership global in the coming months. Unibail-Rodamco-Westfield (URW), owner of Westfield shopping centers in the U.S.,

Promotions 263

Promotions Advertising Returns Customer Experience 263

Retail TouchPoints

JUNE 9, 2023

In-store digital media startup Cooler Screens is suing Walgreens , previously one of the highest-profile adopters of its technology, which integrates smart screens onto cooler doors to power in-store advertising. Safety, customer experience and meeting revenue goals are a priority for our company. It also is paying $4.95

Advertising 292

Advertising Planning Accounting Customer Experience 292

Retail TouchPoints

SEPTEMBER 14, 2023

Pinterest unveiled a suite of new features for its users as well as new advertising formats at its Pinterest Presents event Sept. Showcase and Quiz ads also are available in New Zealand, Switzerland, Denmark, Sweden and Finland, with plans to expand to other countries later in 2023.

Merchant Services 239

Merchant Services Advertising Management Shopping 239

Retail TouchPoints

MAY 13, 2024

The Upside of a Queue Let’s start with the positives: A queue acts as free advertising for the popularity of your product or service. Anticipating and Managing Queues The key to a successful queue lies in planning. But Dishoom always has queues, so can easily plan for them. Your queues may be more varied.

Boutique 196

Boutique Planning Advertising Customer Experience 196

Retail TouchPoints

SEPTEMBER 20, 2023

We’ve all heard the stats about the thousands of marketing messages the average consumer is exposed to weekly, and yet advertisers continue to forget just how noisy the media landscape is when planning their CTV campaigns. Mike Schott is the EVP of Media Sales at Volta , a member of the Shell Group.

Advertising 146

Advertising Location Customer Experience Consumer 146

Retail TouchPoints

AUGUST 17, 2022

Although they are extremely tech-driven, they also want to engage with brands that are authentic, personal and ethical, according to the Association of National Advertisers. . families say their children under 12 influence family purchasing decisions, according to the National Retail Federation.

Consumer 260

Consumer Customer Experience Apparel Advertising 260

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members.

Social Commerce 202

Social Commerce Loss Prevention Customer Experience Customer Retention 202

Retail TouchPoints

NOVEMBER 11, 2022

Jhaveri will work closely with Sofia Hernandez, TikTok’s Head of Global Business Marketing, who focuses primarily on business and advertising solutions, according to a company spokesperson. The chief marketing position at TikTok has been vacant since the departure of Nick Tran in January 2022.

Marketing 217

Marketing Advertising Customer Experience Planning 217

Retail TouchPoints

JUNE 10, 2024

In January, Google Chrome restricted third-party cookies for 1% of users and plans to ramp up restrictions to 100% of users by 2025. Full-fledged fingerprinting around the internet is depreciating, and marketers and customers alike will soon notice, particularly in the retail and ecommerce space.

Marketing 237

Marketing Accounting Customer Experience Checkout 237

Retail TouchPoints

SEPTEMBER 26, 2023

Pushback from Amazon is inevitable, as it will want to keep inventory down; however, it is imperative to plan ahead. It’s important to make it easier for customers to understand what they’re getting to lower the chances of returns and negative reviews. Perform your advertising research now.

Advertising 245

Advertising Fulfillment Shipping Returns 245

Retail TouchPoints

MARCH 2, 2023

Kingsbury attributed the disappointing numbers to the difficult macroeconomic environment, saying on an earnings call that while he is “confident that we have the right plans, organizational structure and team in place to drive improved, more consistent sales and earnings performance over the long term,” it “won’t happen overnight.”

Advertising 203

Advertising Planning Accounting Customer Experience 203

Independent Retailer

NOVEMBER 21, 2022

To successfully launch any small business off the ground, you need a business plan. A well-written business plan can mean the difference between success and failure — not only when it comes to securing capital, but also as it relates to actually running your company. “A The plan should also provide a cost estimate. back to top.

Planning 85

Planning Target Market Finance Wholesale 85

Retail TouchPoints

OCTOBER 6, 2023

The retailer plans to more than double the number of screens in its stores, from 320 to more than 800. Stores will be outfitted with 75-inch screens that give Sainsbury’s and brand advertisers increased flexibility to push out campaigns tailored by location, weather, events, competitions and other contextually relevant factors.

Supermarket 236

Supermarket Advertising Location Planning 236

Retail TouchPoints

APRIL 4, 2023

The power lies in creating a content and advertising ecosystem that helps consumers instantly turn their inspiration into action — something that very few platforms have been able to monetize successfully. As a result, while many advertising platforms have seen their performance shrink, Pinterest’s ad business has grown.

Advertising 274

Advertising Consumer Marketing Shopping 274

Retail TouchPoints

AUGUST 7, 2023

A few days before reporting Q2 earnings, Wish also announced plans to cut approximately 34% of its workforce, or about 255 employees, in order to “refocus the company’s operations.” The introduction of flat-rate shipping in the first half of this year was a major push by Wish to reduce customer friction.

Merchant Services 200

Merchant Services Drop-Shipping Shipping Payment Services 200

Retail TouchPoints

SEPTEMBER 29, 2021

This week, the social media platform introduced a sweeping set of new tools and advertising products — including product links , live shopping and even a full-service commerce solution — all aimed at expanding TikTok’s reach from culture and creation into commerce. ” It’s All About the Money, Which in Ecommerce Means Advertising.

Social Commerce 286

Social Commerce Shopping Advertising Marketing 286