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Sunnier Economic Outlooks Drive Peak Season

Retail TouchPoints

Great Omnichannel Experiences Win Customers Consumers expect great omnichannel experiences — from fast shipping to buy online, pick up in-store (BOPIS): 83% of consumers search elsewhere if they can’t find fast shipping options. 92% of consumers shop elsewhere to save on shipping , leading to cart abandonment.

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Want to Cut the Cost of Fast Fulfillment? It All Starts with Inventory Placement

Retail TouchPoints

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. This is both more complex and more top-of-mind due to ESG [environmental, social and governance]; no one likes to ship air.”

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Walmart Offers Free At-Home Pickups for Online Product Returns

Retail TouchPoints

Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app. Associates there will scan the QR code, print a return label and ship the product back to Walmart.

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How Retailers can Combat the Rising Threat of Theft

Retail TouchPoints

External Theft According to the NRF, shoplifting and other forms of external theft, including burglary, accounted for 37% of reported shrink in 2022. This approach to in-store product placement allows employees to easily monitor popular items and acknowledge customers in areas where they are displayed.

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Retail Logistics: Boosting Efficiency and Productivity

Retail TouchPoints

Armed with these insights, retailers can enhance efficiency, reduce employee workloads and streamline operations. This process often consumes a substantial amount of labor, time and cost, accounting for 50%-75% of total operating expenses in a typical retail store.

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Retail’s Future is Phygital

Retail TouchPoints

Canada Goose’s Toronto store gives shoppers an idea of what it might be like to visit Antarctica by inviting shoppers to travel through a virtual snowstorm, a cold room that reaches -12°C (about 10°F), and a virtual mountain pass via an interactive floor that simulates ice cracking underfoot.

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#RSP20 Webinars Offer Guide for Growth in the New Retail Reality

Retail TouchPoints

To make it easier for customers who no longer wanted to interact with another person for health or safety reasons, Brazeal suggested that retailers tap their ecommerce systems “to self-navigate that product journey” in stores. Checklist to Ensure a Profitable Holiday. Perform a “health check.” “You Step 3: Adjust order routing.