Retail TouchPoints

AUGUST 4, 2021

To build a positive culture, management must offer opportunities for employees to engage with their leaders and peers. In fact, 71% of executives say that employee engagement is critical in their company’s success, and companies with a highly engaged workforce are 21% more profitable. Reinvent employee training.

Customer Retention 263

Customer Retention Employee Engagement Customer Experience Management 263

Retail TouchPoints

OCTOBER 31, 2023

Additionally, the extended holiday season — with more consumers doing their shopping prior to the traditional peak selling season’s start on Black Friday — is likely encouraging some retailers to rely less on holiday hires and more on their existing staff. Put managers front and center. Allow associates to focus on their strengths.

Employee Engagement 262

Employee Engagement Store Operations Consumer Management 262

Retail TouchPoints

OCTOBER 14, 2021

Ecommerce fraud exploded during the COVID-19 pandemic as online shopping gave cybercriminals more targets. Although retailers can and should take all possible preventative measures, there is always an inherent risk to customers’ accounts. Employees are one of the most important parts of a company’s security equation.

Accounting 182

Accounting Employee Engagement Consumer Shopping 182

Inside Retail

APRIL 13, 2022

Instead, allow them the time they need to complete the course to fully understand the teaching and transfer that to skills on the shop floor. Is your goal to improve employee engagement? Today’s top retailers succeed by embracing a culture grounded in learning, transparency and accountability.

Employee Engagement 130

Employee Engagement Accounting Promotions Management 130

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

Workforce management (WFM) strategically optimizes employees’ productivity to ensure that all resources are in the right place at the right time. A workforce management approach often incorporates scheduling, forecasting, skills management, time and attendance, and employee accountability. Task Management. Conclusion.

Management 76

Management Payment Services Employee Engagement Store Operations 76

365 Retail

DECEMBER 7, 2021

UK retailers, facing a perfect storm of challenges including labour shortages, intense hiring competition and heavier employee workloads, are prioritising investment in digital workplace tools to support their frontline employees and enhance the customer experience. And the evidence to support this adoption is overwhelming.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Wiser

JULY 25, 2022

Automation allows your sales team more leeway to focus on their individual talents, leading to higher employee engagement, better consumer relationships, and eventually more overall sales. Studies show that consumers respond better to meaningful human interactions while shopping. 2: Automate as Much as Possible.

Employee Engagement 148

Employee Engagement Target Market Consumer Management 148