Retail TouchPoints

OCTOBER 10, 2023

At the same time, retailers are acutely aware that ecommerce sales are continuing to grow as a percentage of overall holiday spending and, within that percentage, mobile sales in particular are skyrocketing. eMarketer expects retail mobile commerce sales to account for 43.4% of total retail ecommerce sales in 2023.

Payment Services 233

Payment Services Social Commerce Accounting Customer Experience 233

Retail TouchPoints

SEPTEMBER 6, 2023

To get well ahead of the issue and remain relevant, businesses must adopt a proactive approach toward customer-centric account management practices. To navigate this landscape, businesses must strike a balance between protecting themselves and ensuring customer satisfaction.

Merchant Services 231

Merchant Services Payment Services Consumer Customer Experience 231

Inside Retail

FEBRUARY 21, 2024

Physical retail is still mostly dominated by point-of-sale systems that are largely on-premise. So you do not need a fixed point of sale anymore to drag the customer into a corner of the store.” Customers appreciate it: they want a more friendly engagement.

Point of Sale 130

Point of Sale Store Layout Shopping Accounting 130

Retail TouchPoints

AUGUST 29, 2023

Grubhub partners with 300 higher education institutions and works with campus dining programs, allowing students to integrate meal plans directly into their Grubhub account to access restaurants both on- and off-campus for delivery and pickup.

Checkout 191

Checkout Payment Services ATS Accounting 191

Retail TouchPoints

APRIL 12, 2024

He has been listed among Accounting Today’s Top 100 Most Influential people for four years. When he signed up to become an indirect tax expert nearly 20 years ago, he had no preconceived notions about his work garnering significant public attention.

Payment Services 196

Payment Services Checkout Shipping Point of Sale 196

Retail TouchPoints

JULY 21, 2023

In addition to the fully automated carts, Schnucks will test a Lite version, with customers manually scanning items before placing them in the cart.

Checkout 207

Checkout Promotions Supermarket Accounting 207

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Artificial intelligence (AI) is a critical component of successful digital and customer transformation. AI Leading The Transformation.

Marketing 258

Marketing Consumer Checkout Customer Experience 258

Retail Focus

APRIL 4, 2024

Luxury brands aim to create a customer experience that is seamless and consistent across physical stores, online platforms, mobile apps, and social media. Luxury brands prioritise the customer experience in their digital transformation efforts.

Clienteling 147

Clienteling Supply Chain Management Customer Experience Consumer 147

Retail TouchPoints

JULY 12, 2022

Their payment is processed using the credit card associated with their Amazon account and shoppers receive an emailed receipt shortly after leaving the store. The Dash Cart’s screen shows a real-time receipt of all items in the cart, and when shoppers are ready to check out they simply exit the store through the Amazon Dash Cart lane.

Payment Services 247

Payment Services Shopping Marketing Accounting 247

Storis

APRIL 18, 2024

Retailers define their program guidelines, such as how many points are earned for each dollar spent and how many reward dollars the customer earns back based on point thresholds. It is essential to have precise accounting to track reward liabilities.

Payment Services 52

Payment Services Customer Retention Promotions Accounting 52

I Vend

APRIL 14, 2021

The steps to digital transformation Retailers embarking on a digital transformation journey will implement one or more of the following steps: Process transformation – using technology to streamline operational tasks and increase the focus on customer experience.

Point of Sale 98

Point of Sale Checkout Promotions Shopping 98

Clover - Retail

APRIL 18, 2024

Instead, they can invest their resources in other areas of the business–like improving the customer experience, marketing, or other business-boosting activities. That makes understanding your partner’s shipping policy critical to creating a good customer experience and to the success of your business.

Merchant Services 52

Merchant Services Drop-Shipping Payment Services Wholesale 52

Storis

APRIL 18, 2024

It’s about providing a date to close the sale and being able to reliably achieving it. Available to Promise (ATP) and Available to Customer (ATC) calculations are high-demand features in Point of Sale and eCommerce platforms. This is when the merchandise for a customer’s order is ready to leave your warehouse.

Fulfillment 52

Fulfillment Home Furnishings Point of Sale Inventory Management 52

Storis

APRIL 12, 2024

Retailers define their program guidelines, such as how many points are earned for each dollar spent and how many reward dollars the customer earns back based on point thresholds. It is essential to have precise accounting to track reward liabilities.

Payment Services 52

Payment Services Customer Retention Promotions Accounting 52

Storis

APRIL 12, 2024

It’s about providing a date to close the sale and being able to reliably achieving it. Available to Promise (ATP) and Available to Customer (ATC) calculations are high-demand features in Point of Sale and eCommerce platforms. This is when the merchandise for a customer’s order is ready to leave your warehouse.

Fulfillment 52

Fulfillment Home Furnishings Point of Sale Inventory Management 52

Retail TouchPoints

APRIL 10, 2023

Digital transformation isn’t easy for any brand, but for Pandora , with its 40 years of history and more than 6,400 points of sale across 100 countries, that effort is particularly complex. In 2022, Pandora banked 600 million visits across its online channels and stores.

Jewelry 228

Jewelry Wholesale Consumer Point of Sale 228

Cisco Retail

APRIL 22, 2022

From marketing automation to network automation, workflow automation to equipment automation, using technology to automate tasks or functions allows retailers to focus on delivering the best customer experiences. Technology brings capabilities to retailers that help address tasks in more reliable, consistent ways.

Loss Prevention 98

Loss Prevention Point of Sale Fulfillment Accounting 98

Retail TouchPoints

MARCH 25, 2021

Advertising on Amazon has become ubiquitous (and by all accounts highly profitable for the company ), and other players, including Target , Kroger , Walmart and Walgreens , are entering the mix by launching their own in-house advertising operations. Many major retailers are doing just that with the creation of retail media networks.

Advertising 264

Advertising Consumer Marketing Accounting 264

I Vend

AUGUST 17, 2022

With competition in the grocery sector high, shoppers know they always have a choice, and they’re not willing to tolerate anything that causes friction at the checkout – particularly creating an account, a long checkout process or limited payment methods. Grocery POS: Delivering speed, convenience, and zero friction.

Payment Services 52

Payment Services Inventory Management Checkout Supermarket 52

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

The transition to digital marketing has accelerated over the past two years, and the customer experience has improved dramatically. Now, consolidating gains can help retailers focus on the customer experience to improve loyalty and potentially capture new markets. First-Party Data Marketing Is The New Norm.

Marketing 81

Marketing Payment Services Customer Experience Advertising 81

Retail TouchPoints

FEBRUARY 10, 2022

RTP: How do you account for the outsized impact The Great Resignation is having on retail? One of the things that came out of the show was we started The Vitamin Shoppe Cares Foundation , so if employees have a personal hardship and they need help, we wanted to provide a forum for them to get that help.

Inventory Management 299

Inventory Management Beauty and Health Management Planning 299

Wiser

MAY 14, 2020

The ultimate role of the visual merchandiser, then, is to design spaces that combine the unique selling points of the individual products and the overall brand aesthetic in a way that communicates the value of each item and the brand as a whole. We’re all familiar with the classic “AIDA” sales funnel: Attention, Interest, Decision, Action.

Visual Merchandising 158

Visual Merchandising Cross Merchandising Point of Sale Apparel 158

Wiser

SEPTEMBER 12, 2022

Once this has been determined, the ultimate role of the visual merchandiser is to design spaces that combine the unique selling points of the individual products and the overall brand aesthetic in a way that communicates the value of each item and the brand as a whole. Constantly Audit Your Points-of-Sale. Tell a Story.

Visual Merchandising 148

Visual Merchandising Point of Sale Cross Merchandising Apparel 148

Star Miconics

JULY 28, 2023

A robust Point-of-Sale (POS) system. With the proper POS hardware, you can effortlessly navigate regulatory requirements and keep your customers happy. It’s also beneficial to opt for a system that integrates easily with other software used in your business, such as customer relationship management or accounting tools.

Payment Services 52

Payment Services Inventory Management Point of Sale Management 52

Independent Retailer

APRIL 20, 2021

Foot traffic, point of sale (POS) systems, website traffic, social media engagement, pricing, competitor behavior, and consumer trends all produce a form of data that retailers can take into account for informed decisions. Customer Shopping Experience. This step will help keep top-selling items on the shelves.

Supply Chain Management 77

Supply Chain Management Advertising Point of Sale Customer Experience 77

Retail TouchPoints

MAY 4, 2021

We needed to account for those things in the changes we’re doing,” said Powell. The florists work with these systems throughout the day, filling in fields with information over and over, and they had, for example, become used to using the “tab” button to move to the next field. “We Making Orders the ‘First-Party Citizen’ of the Network.

Drop-Shipping 204

Drop-Shipping Shipping Fulfillment Point of Sale 204

Star Miconics

OCTOBER 31, 2023

These small yet critical pieces of paper bridge the trust between businesses and consumers, offering a tangible validation of a completed sale. The evolution of receipt printing has significantly influenced business operations, customer service, and record-keeping processes.

Point of Sale 59

Point of Sale Accounting Customer Experience Retail Trends 59

Retail TouchPoints

JULY 14, 2020

We’ve created multiple Instagram accounts that target different parts of the world. We participated in events like Coachella , partnered with two other beauty brands and launched the subscription box. Those initiatives delivered incredible results: we increased Instagram followers by 50,000 , reaching more than 420,000.

Checkout 190

Checkout Fulfillment Shipping Payment Services 190

I Vend

APRIL 5, 2023

iVend Point of Sale (POS) iVend are leading experts in retail point of sale. Read more A point of sale (POS) system is the nerve centre of any retail operation. Cloud point of sale can be accessed from anywhere, is automatically updated and doesn’t have to be replicated across every store.

Customer Experience 52

Customer Experience Payment Services Point of Sale Inventory Management 52

Inside Retail

MARCH 14, 2023

We have a customer-facing point of sale in the store that is basically a re-skinned version of our website where customers can shop, and then we can go and pick the product and get it to them right away. The benefit to having the showroom attached to our warehouse is that you can buy anything in-store.

Marketing 130

Marketing Shipping Management Point of Sale 130

V Count

SEPTEMBER 15, 2022

If you’re running a brick-and-mortar business, you may want to invest in one of these point-of-sale systems. POS is actually an acronym for point of sale (also known as point of purchase). Point of sale refers to the time and place where a transaction is completed. Amazing inventory management system.

Merchant Services 98

Merchant Services Payment Services Inventory Management Planning 98

V Count

SEPTEMBER 15, 2022

If you’re running a brick-and-mortar business, you may want to invest in one of these point-of-sale systems. POS is actually an acronym for point of sale (also known as point of purchase). Point of sale refers to the time and place where a transaction is completed. Amazing inventory management system.

Merchant Services 92

Merchant Services Payment Services Inventory Management Planning 92

Retail TouchPoints

MARCH 30, 2023

But it’s retailers’ reluctance to move their point of sale (POS) systems from a traditional client/server setup to a cloud-based architecture that really slows down progress. I own a dog, and I also have tropical fish,” said Thomas Kaczmarek, Director of Customer Engagement at RedPoint Global. View the session on demand.

Point of Sale 274

Point of Sale Checkout Consumer Promotions 274

Retail TouchPoints

AUGUST 29, 2023

Photos courtesy Verizon The MyVerizon app is the preferred digital entry point; we launched the third generation of it about one year ago. It’s used not just to support shopping but also to provide a unified mobile and home experience. Now it’s super-simple and easy to use. We offer products to make all their lives easier.

Payment Services 227

Payment Services Accounting Customer Experience Point of Sale 227

I Vend

APRIL 6, 2023

A point of sale (POS) system is the nerve centre of any retail operation. It performs the core functions in the store – managing the customer transactions that enable you to trade and taking the payments that make up your revenue. iVend Point of Sale (POS) iVend are leading experts in retail point of sale.

Payment Services 97

Payment Services Point of Sale Customer Experience Inventory Management 97

Retail TouchPoints

NOVEMBER 20, 2023

That’s why it’s important to understand the most common forms of theft and the measures you can take to prevent loss without deterring valued customers. External Theft According to the NRF, shoplifting and other forms of external theft, including burglary, accounted for 37% of reported shrink in 2022.

Payment Services 312

Payment Services Sporting Goods Inventory Management Loss Prevention 312

Retail TouchPoints

MAY 31, 2023

According to a Retail TouchPoints survey , the industry has been exploring ways to reconfigure the physical retail space and implement digital elements into the overall shopping experience. Online sales accounted for 14.5% of total retail sales in the second quarter of 2022 — a 7.4% Bring designers into the mix.

Advertising 250

Advertising Customer Experience Point of Sale Marketing 250