Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Create digital synergy. Allow associates to focus on their strengths.

Employee Engagement 252

Employee Engagement Store Operations Consumer Management 252

Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

Checkout 177

Checkout Payment Services ATS Accounting 177

Retail TouchPoints

JULY 9, 2021

Online sales continue to explode, and many retailers are slow to the party upgrading old buildings into attractive, energy-efficient buildings that enhance the overall customer experience at retail. Lowe’s signed a renewable energy agreement in November 2018 that will provide for enough energy to power all of its 143 stores in Texas.

Management 262

Management Accounting Customer Experience Finance 262

Inside Retail

SEPTEMBER 20, 2023

The company operates KFC, Pizza Hut, Taco Bell and partners with Lavazza to develop coffee shop concepts too. Key highlights In her presentation during the Investor Day, Wat unveiled some key financial highlights for the company and outlined future expansion plans in China. billion and an operating profit of $673 million.

Supply Chain Management 130

Supply Chain Management Planning Accounting Store Operations 130

Inside Retail

SEPTEMBER 20, 2023

The company operates KFC, Pizza Hut, Taco Bell and partners with Lavazza to develop coffee shop concepts too. Key highlights In her presentation during the Investor Day, Wat unveiled some key financial highlights for the company, and outlined future expansion plans in China. billion and an operating profit of $673 million.

Supply Chain Management 130

Supply Chain Management Planning Accounting Store Operations 130

Wiser

JULY 31, 2023

Strategies for Monitoring Planogram Compliance Monitoring planogram compliance is a crucial aspect of retail operations, ensuring that products are displayed in a way that maximizes sales and enhances the customer experience. This can be done by store employees or third-party auditing firms.

Store Layout 145

Store Layout Promotions Customer Experience Inventory Management 145

Retail TouchPoints

JULY 19, 2023

Customers can then support the needs of their local school by rounding up their purchase total and donating the change at checkout, or by purchasing items on a school’s Spark Good Registry.

Shopping 213

Shopping Checkout Accounting Planning 213

Inside Retail

JUNE 20, 2021

At Coles’ Strategy Day on Thursday, the company said this will account for about 60 per cent of capital expenditure (capex), while 20 per cent will go towards 50 store renewals and 20 new stores. Coles will upgrade this offer by adding capacity and converting stores to drive-through wherever possible.

Fulfillment 246

Fulfillment Supermarket Customer Experience Shopping 246

Retail TouchPoints

MARCH 24, 2023

Instead, when customers check into virtual queue software, they receive an estimated wait time and a time they should plan to arrive at the outlet. While they go about their day going to the bank or meeting a friend for lunch, real-time updates keep customers informed.

Management 253

Management Customer Experience Location Accounting 253

Retail TouchPoints

JULY 21, 2023

Louis Schnucks stores this fall, with a broader rollout planned for later this year. In addition to the fully automated carts, Schnucks will test a Lite version, with customers manually scanning items before placing them in the cart. The supermarket retailer will roll out the smart carts at select St.

Checkout 192

Checkout Promotions Supermarket Accounting 192

Retail TouchPoints

APRIL 10, 2023

“As a growing retailer serving thousands of communities across the country, Dollar General is committed to providing a safe work environment for its associates and shopping experience for its customers,” said the company in a statement shared with Retail TouchPoints. “We Based in Goodlettsville, Tenn., Dollar General Corp.

Merchandise Store 197

Merchandise Store Location Accounting Customer Experience 197

Retail TouchPoints

DECEMBER 4, 2023

Bringing the Bottom-Up Perspective into Focus CollaboMation strives to connect human workers with shop floor technology, creating a smooth interface that harnesses shop floor analytics and bridges any existing gaps that may disrupt operations. However, these solutions provide only a top-down perspective, missing the on-the-ground reality.

Operating Expenses 218

Operating Expenses Shipping Accounting Shopping 218

Retail TouchPoints

MAY 4, 2021

Retailers sometimes move at a near-glacial pace, planning out huge builds with extreme precision — and sometimes years in advance. This isn’t to say that planning should fall by the wayside. But any plan going forward will need to include recalibration of the shopping experience. Find alignment with marketing.

Planning 261

Planning Checkout Shopping Consumer 261

Retail TouchPoints

SEPTEMBER 28, 2020

Retailers will need to account for the heightened demand for home deliveries from COVID-19, which has incentivized many retailers to form new relationships with Instacart, Shipt, DoorDash and other services that enable home delivery at scale. UPS plans to bring on 100,000. The rescheduled Prime Day, set for Oct.

Fulfillment 296

Fulfillment Department Stores Shipping Planning 296

Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Session topics ranged from ramping up touch-free in-store technologies to strengthening supply chains and getting the most out of marketplaces.

Payment Services 246

Payment Services Fulfillment Location Shipping 246

Retail TouchPoints

MARCH 4, 2021

Self-isolating customers without access to the internet or a Morrisons.com account could call through Amazon Connect to order groceries over the phone — no account or internet needed. This shopper has grown accustomed to personalized shopping experiences with their favorite retailers. The Retail Butterfly.

Shopping 229

Shopping Grocer Accounting Store Operations 229

Retail TouchPoints

SEPTEMBER 14, 2023

Target stores fulfill more than 95% of the retailer’s digital orders and same-day services, accounting for over 10% of the retailer’s overall sales. Walmart added its second in-store fulfillment center in May 2023 at a store in its home town of Bentonville, Ark. to customers by 10 p.m.

Fulfillment 235

Fulfillment Shipping Supply Chain Management Consumer 235

Retail TouchPoints

JUNE 4, 2020

But with new safety guidelines and sanitation best practices coming online, associates will be tasked with not just doing their own jobs well, but also keeping everyone in the store safe from harm. After all, half of Americans say they plan to visit non-essential retailers within a week of their reopening, according to Shopkick.

Management 169

Management Fulfillment Store Operations Consumer 169

Retail TouchPoints

FEBRUARY 10, 2022

It’s now available on-demand , which makes this a good time to issue a spoiler alert: if you haven’t seen the episode yet but plan to, don’t read any further until you have. As Leite shares at the end of the episode, she plans to triple the company’s revenue over the next five years. The episode was shot in early 2021 and aired on Jan.

Inventory Management 285

Inventory Management Beauty and Health Management Planning 285

Retail TouchPoints

AUGUST 16, 2021

So while the returns process should be as painless as possible for your customer, it is also an important touch point to create positive customer experiences and even harvest valuable information. His question was too often met with silence, evoking that whole ‘a goal without a plan is just a wish’ maxim.

Returns 335

Returns Drop-Shipping Consumer Apparel 335

Retail TouchPoints

JANUARY 25, 2023

Over the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. In Q3 2022, ecommerce accounted for less than 15% of all retail sales.

Store Layout 210

Store Layout Sporting Goods Consumer Location 210

Retail TouchPoints

AUGUST 3, 2020

Two years later, as consumers adapted to shutdowns designed to stem the spread of COVID-19, EY recognized that the speed of consumer transformation had greatly accelerated and that new research was needed, explained Jeff Orschell, EY’s Americas Retail Leader and Global Account Leader, in an interview with Retail TouchPoints.

Consumer 276

Consumer Fulfillment Retail Trends Shopping 276

VMS

DECEMBER 12, 2022

This applies in particular to store lighting, one of the largest energy consumers in food retail – and especially in the non-food sector: accounting for a 55% of energy consumption, the latter is a key target for energy-saving measures at the POS. This can be attributed to poor light planning and high-waste LED application.

Customer Experience 52

Customer Experience Management Accounting Store Operations 52

Theatro

APRIL 5, 2023

In both cases, Sunshine Ace Hardware lacked the necessary technology to set up a fully connected workforce and eliminate the communication gaps that were negatively impacting employee engagement, productivity, responsiveness, and store operating efficiencies.

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Small Biz Trends

JULY 8, 2021

We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. Statista reported that there were 328,208 physical stores in 2020 in the US.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

V Count

SEPTEMBER 15, 2022

Customer retention is a critical element in creating a successful business, and as a retail store runner, you need to ensure that customers can make transactions as easy as possible. Each customer’s shopping journey is unique and each store operates differently. Amazing inventory management system.

Merchant Services 98

Merchant Services Payment Services Inventory Management Planning 98

V Count

SEPTEMBER 15, 2022

Customer retention is a critical element in creating a successful business, and as a retail store runner, you need to ensure that customers can make transactions as easy as possible. Each customer’s shopping journey is unique and each store operates differently. Amazing inventory management system.

Merchant Services 92

Merchant Services Payment Services Inventory Management Planning 92

Retail Next

SEPTEMBER 17, 2020

RetailNext is singularly focused on retail, with many of our customers being in the new “non-essential” category – so that was a real concern. I was planning to get married on June 27, and that was up in the air. In a much different way than planned, but somehow perfect in it’s own simplicity. It was terrifying.

Location 52

Location Planning Accounting Customer Experience 52

Indigo 9 Digital

APRIL 19, 2023

If you are planning on ordering pizza tonight and want it from Domino’s Pizza in most cases you have to close your Uber Eats app and order directly from Domino’s Pizza. This allows Domino’s Pizza to own the customer experience. It’s hard to keep up with the number of ways customers can place a Domino’s Pizza order.

Consumer 98

Consumer Marketing Retail Trends Accounting 98

Retail Next

APRIL 1, 2021

While the last years fueled massive improvements in researching, browsing, selecting, purchasing, returning and/or exchanging on mobile devices, tablets and desktops, the current transformation brings more intelligence and continuity to customer experiences with retailers, where the store is a fundamental part of the process. .

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40

Retail TouchPoints

NOVEMBER 20, 2023

That’s why it’s important to understand the most common forms of theft and the measures you can take to prevent loss without deterring valued customers. External Theft According to the NRF, shoplifting and other forms of external theft, including burglary, accounted for 37% of reported shrink in 2022.

Payment Services 310

Payment Services Sporting Goods Inventory Management Loss Prevention 310

Retail TouchPoints

MAY 1, 2024

An emerging approach to filling that currently wide gap is by installing charging stations at big-box retailers, convenience stores and other locations where people can charge their vehicles while going about their daily routines. Convenience stores and restaurants also are looking to add charging stations to attract EV drivers.

Consumer 229

Consumer Accounting Location Planning 229

Retail TouchPoints

DECEMBER 8, 2022

Before I knew it, I had three different accounts, three different shipping minimums and three boxes. Thoughtful Curation Creates Better Customer Experiences. The company opened its ecommerce site and first store location on the same day, and that hybrid customer experience acts as the brand’s North Star.

Fulfillment 241

Fulfillment Customer Experience Marketing Consumer 241

Retail TouchPoints

MAY 31, 2023

According to a Retail TouchPoints survey , the industry has been exploring ways to reconfigure the physical retail space and implement digital elements into the overall shopping experience. Online sales accounted for 14.5% This mostly applies to new stores, but it’s still something to keep in mind.

Advertising 236

Advertising Customer Experience Point of Sale Marketing 236

Retail TouchPoints

APRIL 6, 2023

“Generative AI functions as an enhanced cognitive engine, identifying relevant business and risk signals such as emerging customer trends, competitors’ moves, market changes or supply shortages , and suggesting appropriate adjustments in forecasts and plans in response. “By

Payment Services 206

Payment Services Supply Chain Management Supermarket Accounting 206

Retail TouchPoints

MARCH 2, 2021

I think the lessons are around planning ahead , having sufficient capacity in your system to flex up and reducing your dependency on any one channel.”. Returns Play a Key Role in Customer Attrition and Loyalty. Most Consumers, Even Those Shopping Online, Prefer to Return In-Store. Ecommerce clearly isn’t going anywhere.

Returns 268

Returns Merchant Services Drop-Shipping Consumer 268

Retail TouchPoints

JANUARY 21, 2021

Chapter Two of the Big Show had originally been planned as an in-person event to take place in early June at New York City’s Javits Center, but the facility’s role as a COVID vaccination center made it unavailable, so it will also be a virtual event. The Power of Vision to Reshape Retail and the Customer Experience.

Beauty and Health 199

Beauty and Health Customer Experience Marketing Consumer 199