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URBN to Deploy Common Payments Infrastructure Across Brands

Retail TouchPoints

URBN , parent company of Urban Outfitters , Anthropologie , Free People and FP Movement , will adopt Stripe as its primary payments infrastructure for both online and in-store sales, consolidating the majority of its North American payments volume onto the solution provider.

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Mobile POS tools are a vital tool in elevating in-store customer experiences

Inside Retail

In an era of fierce competition to attract consumers’ tightening budgets, customer experience has become the key edge retailers can deploy to stand above the competition. Merchants on Shopify POS can now design the in-store experiences that reflect their brand best without having to sacrifice reliability.”

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Shopify Adds New Tools for Twitter, Google and iOS to Enhance Retailers’ Reach

Retail TouchPoints

Some of the biggest changes include new capabilities and integrations with Twitter that will enable additional social commerce options; Google , which will help retailers connect with shoppers near their brick-and-mortar locations; and iOS , which will let retailers use iPhones to accept contactless payments.

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Are Merchants Gaining Upper Hand in Online Marketplaces?

365 Retail

On one hand the marketplaces, on the other their merchant partners, with the issue of payments processes the chief bone of contention. This July, for instance, Etsy made the decision to withhold 75% of payments to merchants for 45 days in order to “keep the marketplace safe” and ensure sufficient cash for refunds.

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How small businesses can access discounted shipping rates

Inside Retail

ShipStation, the world’s largest multi-channel, multi-carrier e-commerce shipping solution, is launching a new feature designed to bring better savings to small businesses signed on to the service. ShipStation now offers discounted rates, so there’s more added value and convenience for the merchants.

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Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

Retail TouchPoints

Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Turn Returns Upside Down.

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Does Customer Age Matter for Fraud Prevention?

Retail TouchPoints

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. This approach can reduce fraud losses and improve the shopping experience for good customers.