Retail TouchPoints

MAY 11, 2023

Generative AI in Search Shopping will be one of the key test cases for Google’s new Search Generative Experience (SGE), which uses generative AI to make more complex search tasks “simpler and smarter.” SGE is built on Google’s existing AI-powered Shopping Graph , which includes 35 billion product listings, 1.8

Shopping 255

Shopping Accounting Advertising Consumer 255

Inside Retail

JANUARY 19, 2023

Recent years have seen rapidly evolving changes in all areas of consumer behaviour and there is little doubt it will continue in terms of the products and services that people want, who they want them from, and where and when they want to access them. Rather than talking about what we do when we’re out there, it’s about how it makes us feel.”

Consumer 130

Consumer Shopping Outdoor Fashion 130

Retail TouchPoints

JUNE 15, 2022

Called “Buy Direct,” the third-party marketplace is being integrated into Bing’s existing ecommerce experience, Start Shopping, where consumers can find products and are then directed to a retailer’s website to make the purchase. Google’s shopping function is more algorithm-based, relying on the query itself and search history.

Merchant Services 295

Merchant Services Shopping Payment Services Advertising 295

Inside Retail

MAY 10, 2023

A recent report by WGSN on the future consumer sheds some light on the emerging trends that businesses need to take into account. The report states that four consumer profiles will drive businesses in 2025: the new nihilists, the reductionists, the timekeepers and the pioneers.

Consumer 130

Consumer Shopping ATS Fashion 130

Retail TouchPoints

FEBRUARY 12, 2021

With COVID-19 case counts declining and vaccination efforts underway, eager consumers and retailers are both looking hopefully toward a future return to normal. The pandemic has forever altered consumer behavior, and this year in particular consumers find themselves in a kind of limbo — hope is on the horizon, but “normal” isn’t here yet.

Consumer 346

Consumer Customer Experience Accounting Shopping 346

Inside Retail

MARCH 25, 2024

Posing as sustainable with materials While a premium collection will not help brands like Zara, Mango, Asos and H&M escape their fast-fashion status, it might align with their consumers’ personal decision to shop more consciously with longevity in mind.

Fast Fashion 130

Fast Fashion Fashion Consumer Fulfillment 130

Retail TouchPoints

DECEMBER 7, 2023

Sika Health — a payment solution that enables ecommerce merchants to accept Health Spending Account (HSA) and Flexible Spending Account (FSA) payments — has launched a new marketplace where consumers can shop directly for HSA- and FSA-eligible products.

Merchant Services 236

Merchant Services Payment Services Accounting Checkout 236

Retail TouchPoints

DECEMBER 30, 2022

Using our payment card whilst we shop online rarely gives us pause, and the many millions who buy online generally trust the system. However, the recent busy shopping season means it’s a good time to remind ourselves that there is an ongoing battle to make sure that the payment card data of your customers remains secure.

Merchant Services 294

Merchant Services Payment Services Consumer Location 294

Inside Retail

DECEMBER 15, 2021

Consumer protection laws need a radical overhaul in order to keep step with the digitisation of retail, a new report by the Consumer Policy Research Centre has found. The online consumer experience is often curated with dark patterns, including algorithms and bundled consent,” said CPRC chief executive Lauren Solomon. “94

Consumer 245

Consumer Accounting Shopping 245

Inside Retail

FEBRUARY 25, 2024

As Chinese consumer spending on luxury goods continues to surge, luxury brands are doing everything they can to enhance their overall appeal. According to Euromonitor research, Chinese consumer spending on luxury goods is expected to hit $88 billion by 2028. WeChat, which has amassed over 1.2

Consumer 130

Consumer Fashion Marketing Accounting 130

Mass Relators

NOVEMBER 6, 2023

CHICAGO – The number of consumers planning to do at least some of their holiday shopping online rose to 82% this year, according to a recent holiday purchase intentions consumer survey from Circana , formerly IRI and The NPD Group. consumers are shopping.

Planning 52

Planning Consumer Shopping Promotions 52

Retail TouchPoints

NOVEMBER 23, 2021

And as on many other online platforms, where there’s livestreaming there’s live shopping. This holiday season, YouTube is promoting the commercial potential of its platform with its first-ever live shopping pop-up event. ecommerce by 2024. .

Shopping 237

Shopping Accounting Promotions Consumer 237

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Online shopping became a refuge, not because of overwhelming convenience, but because contactless commerce was necessary. One in four consumers are shopping more with small brands. on average.

Consumer 309

Consumer Drop-Shipping Shipping Returns 309

Inside Retail

JANUARY 14, 2024

Online scams have evolved so much since the days of the Nigerian Prince scam, that it is hard for consumers to differentiate between what is real and what is fake, and increasingly, established retailers are bearing the brunt of this. However, it is also a feeding ground for cyber criminals who prey on Australians’ eagerness for a bargain.”

Payment Services 260

Payment Services Accounting Advertising Shopping 260

Inside Retail

JANUARY 10, 2024

The world’s largest retailer shared expansive plans for the future of retail at the recent Consumer Electronics Show (CES 2024), focusing on adaptive retail strategies that encompass realms of customers, workforce and society. Embracing AI Walmart’s goal is to make shopping experiences effortless, engaging and personalised.

Shopping 262

Shopping Payment Services Social Commerce Checkout 262

Retail TouchPoints

FEBRUARY 16, 2023

As a result of these new approaches, customers now expect a secure, seamless shopping experience whether they are shopping in-person or online. Retailers are now exploring innovative approaches, such as biometric authentication through facial recognition, to make the shopping experience faster and more enjoyable.

Payment Services 223

Payment Services Shopping Checkout Customer Experience 223

Retail TouchPoints

NOVEMBER 18, 2022

million people plan to shop between Thanksgiving Day and Cyber Monday in 2022, representing 69% of all holiday shoppers, according to a survey conducted by the National Retail Federation (NRF) and Prosper Analytics. Black Friday is once again the top day to shop, with 114.9 An estimated 166.3 billion , compared with $28.1

Shopping 254

Shopping Department Stores Planning Accounting 254

Retail TouchPoints

NOVEMBER 10, 2022

While that may seem odd to say, given the extent that ecommerce now pervades most consumers’ everyday shopping, the current hot take from some industry analysts is that ecom growth has slowed and brick-and-mortar retail is on the rise. Whilst a provocative headline, that’s not exactly what we’re seeing on the ground.

Consumer 300

Consumer Advertising Shrinkage Planning 300

Retail TouchPoints

NOVEMBER 3, 2021

For example, at Decorilla we often tag a vendor’s account directly to offer our customers a 30% discount using our promo codes. Dozens of furniture retailers are on TikTok, but the latest trend is that influencers are talking about brands, and consumers are tagging them, without brands even being on the platform or having an account.

Consumer 246

Consumer Accounting Customer Experience Marketing 246

Retail TouchPoints

SEPTEMBER 26, 2022

Unfortunately, unexpected situations can occur at any moment, like a global pandemic that reduces foot traffic to a trickle, or the shift of consumer demand online from offline channels. Consumers Want Digital Interactions. Live Shopping is Here to Stay. Though a relatively new channel for retailers in the U.S.,

Consumer 252

Consumer Shopping Shipping Accounting 252

Inside Retail

MAY 2, 2021

Covid-19 hit the reset button on consumer behaviour. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. Shopping with purpose.

Consumer 200

Consumer Social Commerce Shopping Returns 200

Retail TouchPoints

NOVEMBER 9, 2022

Retailers have reason to be positive about the holiday season — Americans are still planning to spend about the same or more than last year on gifts, despite the fact that 93% are concerned about the economy and rising living costs, according to EY’s latest Consumer Future Index. Additionally, 37% will look to buy locally made gifts. “The

Consumer 219

Consumer Planning Fashion Accounting 219

Retail TouchPoints

APRIL 2, 2021

As the world emerges from the COVID-19 crisis, consumers plan to fundamentally change how they spend money and live their lives. According to the sixth EY Future Consumer Index , people are more worried about their health, families and futures than they were in October 2020, when the last Index was published.

Consumer 239

Consumer Accounting Planning Shopping 239

Inside Retail

NOVEMBER 27, 2023

This is not just a transient trend but a robust response to the changing consumer, who now craves the tactile satisfaction of in-store shopping along with the personalisation and convenience of online commerce. Today’s consumers might browse products online and then feel, try and buy them in physical stores.

Consumer 147

Consumer Checkout Inventory Management Shopping 147

Retail TouchPoints

NOVEMBER 10, 2022

Retail TouchPoints (RTP): How is Sephora dealing with shifts in shopper behavior over the past few years, particularly as consumers’ budgets have come under increased pressure? . Customers can save their Color IQ number to their Beauty Insider account, so if they want to try a new concealer or a tinted moisturizer, that information is there.

Consumer 207

Consumer Drop-Shipping Customer Experience Accounting 207

Retail TouchPoints

JANUARY 26, 2022

D:R Consumers are now looking for a transformed shopping experience and ways to express themselves through the products they buy. Zaballero: This is more a question of how corporate communications can react to better support the customer shopping experience.

Shopping 271

Shopping Department Stores Accounting Returns 271

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce.

Consumer 259

Consumer Merchant Services Payment Services Drop-Shipping 259

Retail TouchPoints

NOVEMBER 29, 2021

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. According to WalletHub, the top five most popular gift cards among American consumers (in descending order) are: Amazon; Visa; Walmart; Target; and Starbucks.

Shopping 292

Shopping Shipping Consumer Planning 292

Retail TouchPoints

SEPTEMBER 17, 2021

New data from the Adobe Digital Economy Index highlights the staying power of online shopping habits formed during the pandemic, seemingly answering one of the biggest questions of the year: will ecommerce continue to grow, or settle down to pre-pandemic levels? The answer appears to be the former. Ecommerce Surge is Fueling Inflation.

Consumer 218

Consumer Home Furnishings Apparel Markdowns 218

Retail TouchPoints

JANUARY 3, 2022

billion, accounting for a record 18.9% Transmit Security’s own research found that 55% of consumers have left a website because the login process was too complicated. Even worse, more than 87% of customers confirm they have been locked out of an online account due to too many failed login attempts.

Merchant Services 269

Merchant Services Shopping Customer Experience Accounting 269

Retail TouchPoints

FEBRUARY 14, 2024

It’s been more than four years since mall operator Simon launched its ecommerce joint venture with Rue Gilt Groupe , and the Shop Premium Outlets (SPO) marketplace is going strong. We look at ourselves as more of a shop-in-shop than a marketplace , and the reason I say that is we collaborate with brands more than most other marketplaces.

Shopping 182

Shopping Fulfillment Advertising Location 182

Retail TouchPoints

AUGUST 16, 2022

Laws and regulations that protect consumer data — such as the EU’s General Data Protection Regulation (GDPR), the removal of third-party cookie support and Apple’s increased privacy protections — are pushing ecommerce operators to find creative new ways to provide successful personalization. Personalization with Privacy.

Merchant Services 234

Merchant Services Consumer Payment Services Location 234

Retail TouchPoints

AUGUST 3, 2020

In 2018, Ernst & Young (EY) launched an ambitious project called FutureConsumer.Now , to model scenarios that would challenge present thinking about future consumers. For example, in June, three months after the shutdowns began, 42% of respondents said the way they shop will fundamentally change as a result of the outbreak.

Consumer 276

Consumer Fulfillment Retail Trends Shopping 276

Inside Retail

MAY 1, 2022

After two years of quarantining, it’s no wonder consumers are now expert digital shoppers. In fact, 55 per cent of AU consumers are shopping online more frequently than before the pandemic. Plus, mobile allows them to be “always-on” and now accounts for 63 per cent of all online purchases. . The modern consumer journey.

Consumer 147

Consumer Checkout Social Commerce Shipping 147

Inside Retail

FEBRUARY 19, 2024

The Iconic has launched a new branding campaign over a month after the online fashion retailer found itself in defence mode due to fraudulent transactions made via customers’ accounts. ” In January, The Iconic committed to refunding customers after fraudulent orders were made on their accounts. .”

Accounting 246

Accounting Fashion Returns Shopping 246

Retail TouchPoints

AUGUST 31, 2020

Some companies are still doing well despite a relative lack of e-Commerce infrastructure, but even they are expected to level up as consumer behaviors continue to evolve. Retailers riding current consumer trends can make the most of the moment by investing in omnichannel services. and a same-store sales increase of 18.8%. “If

Consumer 132

Consumer Shopping Sporting Goods Outdoor 132

Retail TouchPoints

MARCH 24, 2021

consumers spent an estimated $14.9 As a result, CBD brands are getting innovative with their marketing tactics in order to engage new customers and educate consumers about an often misunderstood subset of the cannabis industry. By all accounts, the strategy is working. Using Interactive Quizzes to Engage and Inform.

Consumer 315

Consumer Advertising Marketing Accounting 315