Cisco Retail

JULY 29, 2022

This is the third blog in a series on financial services where I investigate a few challenges of managing hybrid cloud operations in the payment application development arena. The evolution of electronic payment technology. million websites globally rely on PayPal for the checkout and payment process, generating 15.4

Payment Services 117

Payment Services Merchant Services Checkout Management 117

A1 Retail

AUGUST 26, 2021

By Stephane Druet, SVP of Product & Marketing CellPoint Digital. To do so effectively, however, retailers need to optimise their payments ecosystems now to put in place the right framework for expansion in the future. The ecommerce market saw unprecedented growth as a result of the pandemic.

Merchant Services 98

Merchant Services Payment Services Consumer Returns 98

Inside Retail

JUNE 29, 2022

While BNPL offerings are mature in Australia and New Zealand, due, in large part to the emergence of Afterpay, countries in South East Asia have new markets with room for incredible growth. But the payment method is already truly embedded in the digital economy and is not going anywhere, even if it is regulated.

Merchant Services 130

Merchant Services Payment Services Finance Consumer 130

Retail TouchPoints

AUGUST 16, 2022

Laws and regulations that protect consumer data — such as the EU’s General Data Protection Regulation (GDPR), the removal of third-party cookie support and Apple’s increased privacy protections — are pushing ecommerce operators to find creative new ways to provide successful personalization. Personalization with Privacy.

Merchant Services 234

Merchant Services Consumer Payment Services Location 234

Retail TouchPoints

NOVEMBER 4, 2020

Consumer preference for online shopping continues to rise, as more purchases are being made online than in stores with each passing year. In 2019 , the total market share of online U.S. Because of this ease, merchants have begun relying on POS financing to drive sales growth. According to McKinsey, merchants face up to 2.4X

Merchant Services 314

Merchant Services Payment Services Accounting Jewelry 314

Retail TouchPoints

JANUARY 26, 2022

Merchants in particular had to quickly shift from in-store sales to online and learn how to accept payments digitally. Given the ongoing shift in consumer shopping preferences, many of these new businesses will be digital-first companies. These can all be categorized as customer service-type chargebacks.

Merchant Services 253

Merchant Services Payment Services Shipping Accounting 253

Inside Retail

MARCH 21, 2022

Automate your shipping process. Your shipping strategy directly impacts consumer satisfaction and their decision to purchase again in the future. In fact, 70 per cent of consumers say a poor delivery experience negatively impacts their impression of the retailer, rather than the carrier. Take advantage of shipping discounts.

Shipping 246

Shipping Merchant Services Payment Services Accounting 246

Mass Relators

MARCH 28, 2024

The report, based on a commissioned survey conducted by Forrester Consulting, shows that merchants in the U.S. As digital services become more prevalent in North America and daily life becomes increasingly digitized, cybercriminals find more opportunities to exploit both consumers and businesses. for every $1 of fraud.

Merchant Services 52

Merchant Services Payment Services Accounting Customer Experience 52

Inside Retail

MARCH 25, 2024

In an era of fierce competition to attract consumers’ tightening budgets, customer experience has become the key edge retailers can deploy to stand above the competition. Merchants on Shopify POS can now design the in-store experiences that reflect their brand best without having to sacrifice reliability.”

Customer Experience 243

Customer Experience Merchant Services Checkout Payment Services 243

Mass Relators

MAY 2, 2024

WASHINGTON – The “swipe” fees credit card networks and banks charge merchants to process transactions could cost consumers more than $750 million this Mother’s Day, according to the Merchants Payments Coalition. If all purchases were made with credit cards, swipe fees would account for $757.1 million on $5.9

Merchant Services 52

Merchant Services Payment Services Jewelry Accounting 52

Retail TouchPoints

AUGUST 7, 2023

After several years of declines and a host of executive switch-ups (particularly in the CEO role), Wish began a major overhaul of its business (still underway) and launched a marketing blitz to “reintroduce” itself to consumers in August 2022. Doubling down on merchants outside of China. Wish is based in the U.S.,

Merchant Services 204

Merchant Services Drop-Shipping Shipping Payment Services 204

Small Biz Trends

AUGUST 23, 2022

Shopify is trying to bring small businesses together with Shopify Collabs, which aims to make it simple for creators to monetize while giving merchants a new sales and marketing channel. Shopify Collabs Wants to Connect Small Business Merchants and Creators. Using Shopify Collabs for Relationship Management.

Merchant Services 98

Merchant Services Payment Services Accounting Management 98

Retail TouchPoints

AUGUST 15, 2022

Many retailers look only at transaction fraud, and not the total impact of every digital consumer interaction. From signup to login to account changes and reviews, retailers face waves of opportunities to create a digital relationship with a customer. It’s about switching the focus to online trust. Trust is a Two-way Street.

Merchant Services 231

Merchant Services Payment Services Accounting Customer Experience 231

Retail TouchPoints

OCTOBER 15, 2021

Brands and retailers are feeling mounting pressure — from consumers, shareholders and even their boards — to be more inclusive. Because of efforts to address this mismatch of product and real-world sizing, Coresight Research estimates that the value of the extended-size market for women will grow to $32.3 billion in the U.S.

Consumer 289

Consumer Merchant Services Markdowns Fulfillment 289

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce.

Consumer 260

Consumer Merchant Services Payment Services Drop-Shipping 260

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. Consumers in every age bracket are in fraudsters’ sights.

Merchant Services 264

Merchant Services Accounting Payment Services Returns 264

Retail TouchPoints

JANUARY 3, 2023

As consumers faced higher prices at the gas pump, grocery stores and other places, many cut back on their spending, increasing the competition among retailers. This was especially evident on Black Friday, when many merchants offered steep markdowns to compete. Inflation and the Incredible Shrinking Margin.

Merchant Services 289

Merchant Services Payment Services Accounting Checkout 289

Retail TouchPoints

OCTOBER 16, 2023

Despite a positive job market and a stabilized economic environment, most consumers ( 96% ) are looking to save money in the short term, according to a recent study from PwC. But at the same time merchants’ margins are being squeezed, making intelligent pricing and promotions strategies even more critical for success.

Markdowns 305

Markdowns Promotions Merchant Services Marketing 305

Inside Retail

NOVEMBER 16, 2021

But one retail and payments expert is questioning whether the big-four bank truly has merchants’ best interests at heart. A social-media style algorithm will serve users with content from merchants relevant to them, offering deals to an already highly-engaged user base. The merchant will pay,” Kelly warns.

Merchant Services 130

Merchant Services Payment Services Shopping Accounting 130

Retail TouchPoints

JUNE 15, 2022

Called “Buy Direct,” the third-party marketplace is being integrated into Bing’s existing ecommerce experience, Start Shopping, where consumers can find products and are then directed to a retailer’s website to make the purchase. Bing accounts for approximately 25% of total monthly search volume in the U.S.,

Merchant Services 296

Merchant Services Shopping Payment Services Advertising 296

Inside Retail

SEPTEMBER 1, 2021

According to co-founder and chief product officer Joel Aaron, refunded cash can be in the customer’s account within as little as 30 seconds. It means consumers don’t have to wait for the seller to receive the returned product and approve the refund before they get their cash — a process that can take weeks or more.

Merchant Services 130

Merchant Services Payment Services Returns Planning 130

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Meanwhile, for merchants that had already built their businesses online before the pandemic, a larger addressable market buoyed most, but created scalability challenges for all (including Amazon).

Consumer 311

Consumer Drop-Shipping Shipping Returns 311

Mass Relators

APRIL 25, 2024

household more than $1,100 last year, the Merchants Payments Coalition said. It’s time for the card industry to stop gouging American consumers and small businesses and compete to offer market-based, competitive fees. Congress needs to pass the Credit Card Competition Act to fix the broken credit card market.”

Merchant Services 52

Merchant Services Net Profit Payment Services Accounting 52

Retail Minded

FEBRUARY 19, 2022

Contributed by Steve Villegas VP, Head of Payment Partnerships for North America. While merchants cannot control offline challenges like supply chain disruption or last-mile delivery issues, they can (and must) shape the digital environment and ensure a seamless checkout process. What Influences Consumer Behavior?

Merchant Services 52

Merchant Services Payment Services Checkout Consumer 52

Mass Relators

SEPTEMBER 2, 2021

Walgreens and InComm Payments have launched Scarlet, a bank account and debit card powered by Mastercard and issued by MetaBank, and available exclusively at Walgreens. Scarlet provides tools to help account holders build healthy financial habits, earn rewards, and save on future purchases. 24/7 customer service.

Accounting 52

Accounting Merchant Services Payment Services Promotions 52

Retail TouchPoints

DECEMBER 19, 2022

All of these retailers succeed by building hype around the launch, priming their loyal customers to place their order as soon as the product or service is released. Consumers are left disappointed, feeling cheated and let down. This surge of reseller abuse can have a negative impact on the business-consumer relationship.

Merchant Services 162

Merchant Services Payment Services Drop-Shipping Shipping 162

Retail TouchPoints

OCTOBER 18, 2022

The company has aligned its merchant offers, cash back savings and shopping products in pursuit of providing a frictionless consumer journey. Existing Honey cash back and discounts feature has reportedly saved consumers nearly $200 million in 2022.

Merchant Services 211

Merchant Services Accounting Shopping Consumer 211

Inside Retail

APRIL 11, 2021

billion) – around 4 per cent of its revenues in 2019 – for violating anti-monopoly rules and abusing its dominant market position. It said the practice violates China’s anti-monopoly law by hindering the free circulation of goods and infringing on the business interests of merchants.

Merchant Services 130

Merchant Services Accounting Marketing Planning 130

Inside Retail

JULY 11, 2022

As Alejandro Osorio, Country Head of Grab Thailand, puts it, “We’ve seen this opportunity in the soaring demand for food and package delivery services that’s made our delivery partners with their delivery bags increasingly become a significant touchpoint. It is visible and widely accessible to consumers in all areas.”.

Merchant Services 130

Merchant Services Payment Services Advertising Accounting 130

Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. Media articles abound about the skyrocketing marketing dollars required to woo new consumers. And some 40% of declined shoppers will never try that site again.

Merchant Services 247

Merchant Services Returns Shipping Payment Services 247

Inside Retail

JANUARY 30, 2024

The services provided under this collaboration will encompass local pick-up, warehousing, international transportation, access to Chinese bonded warehouses, customs clearance, and comprehensive delivery services across China. This foundation makes it easier for European brands to launch and navigate the Chinese market.

Merchant Services 130

Merchant Services Inventory Turnover Inventory Management Supply Chain Management 130

Retail TouchPoints

DECEMBER 17, 2021

Klarna has launched a new browser extension that enables consumers shopping on desktop computers to access its buy now, pay later service at any online store, even if the retailer is not a Klarna partner. . Support for Firefox and Safari will be rolled out in the near future, as will availability in the rest of Klarna’s markets.

Merchant Services 225

Merchant Services Checkout Payment Services Consumer 225

Retail TouchPoints

JANUARY 20, 2022

For most types of consumer retail stores, the pandemic scared regulars away, diminished traffic from visitors, altered consumer preferences, snapped formerly reliable supply chains and required dramatic shifts in the way stores serve their clientele. But that’s only part of the story.

Merchant Services 230

Merchant Services Clienteling Shipping Inventory Management 230

Inside Retail

NOVEMBER 23, 2021

Amazon’s latest spat with Visa shows big retailers, armed with a growing array of payment options, are gaining the upper hand in their power struggle with card providers, but it’s not a crisis for the payment company. Some analysts said it could presage a fight in the much bigger US market.

Merchant Services 130

Merchant Services Finance Accounting Consumer 130

Retail TouchPoints

FEBRUARY 14, 2022

In fact, most retailers are sitting on a mountain of data, but because of concerns over competition, privacy and the lack of a clear market, only small pockets of retail data have been converted into cash flow. So what about first-party consumer data? Who is helping consumers access and use their own data?

Merchant Services 240

Merchant Services Consumer Accounting Customer Experience 240

Retail TouchPoints

SEPTEMBER 5, 2023

What were your biggest goals going into writing the book, and how did your approach evolve as you embarked on the writing process? Del Rey: The Marc Lore era at Walmart, if nothing else, brought a new sense of urgency to Walmart when it comes to new online features and services, and the incubation of new business ideas. 8 division ?

Merchant Services 251

Merchant Services Fulfillment Advertising Accounting 251

Hyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. One of the most important parts of this process is making sure that you’re asking customers the right questions. But that doesn’t mean merchants can’t turn a negative into a positive. Here are my top five picks from last week.

Merchant Services 102

Merchant Services Customer Experience Returns Accounting 102