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How Amazon Uses AI to Enhance Online Apparel Shopping

Retail TouchPoints

One of the first criticisms leveled at online apparel sellers was customers’ inability to try products on prior to purchase — and despite many advances in technology, that fact remains a major ecommerce challenge. It also takes into account sizes bought — and kept — by similar customers for the same product or similarly fitting products.

Apparel 147
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NRF: For Every $1B in Sales, Retailers Incur $166M in Returns

Retail TouchPoints

retail sales in 2021, or $761 billion in merchandise, will be returned this year, according to a report from the National Retail Federation and Appriss Retail. The total rate of returns is up from the 10.6% reported during 2020, but despite soaring ecommerce adoption, online returns will remain in line with recent years at 20.8%.

Returns 256
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Returns: The Hidden Opportunity for Retail

Retail TouchPoints

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart. That is a significant amount of capital tied up in the returns channel!

Returns 336
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Walmart Offers Free At-Home Pickups for Online Product Returns

Retail TouchPoints

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

Returns 223
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The Looming Spike In Returns Abuse

Retail TouchPoints

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

Returns 150
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Mosaic plans 40 new mega stores after network cull spurs profit turnaround

Inside Retail

Mosaic Brands, the Australian apparel retail group, says it will open 40 new large-sized ‘mega stores’ this financial year as it transitions into what it describes as “a more ageless, value-driven, big-box retailer”. With that taken into account, comparable store sales rose by 9.6 million turnaround from a loss of $16.4

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WSJ Report: Department Store Will be Amazon’s Next Brick-and-Mortar Venture

Retail TouchPoints

Amazon already has leapfrogged Walmart to become the largest apparel retailer in the U.S. So far this year, department store sales have accounted for less than 1% of retail sales, according to estimates from Customer Growth Partners. The pandemic facilitated the explosion of online returns. based on its online sales. .