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How to Boost Revenues, Enhance CX With Appointment Scheduling Solutions

Retail TouchPoints

An old advertising slogan warned that we “never get a second chance to make a first impression,” and it’s a thought retailers should take to heart as they seek solutions for scheduling customer appointments.

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As Shoppers Head Back to Stores, Accident and Injury Risks Multiply

Retail TouchPoints

To combat this threat, midsize retailers would be wise to focus on the top three causes of loss, which account for more than 60% of all insured losses, according to QBE North America’s claims data for the accident years 2019-2022 as of this February.

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Unlocking Retail Growth: The Power of Network Analytics for Strategic Insights

Retail TouchPoints

Leveraging these insights, the store can rearrange its layout to position the kitchenware section along the main customer paths and schedule additional staff during peak times.

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After the golden age: Why department stores are no longer glamorous

Inside Retail

The stories and experiences our interviewees recounted offer unique perspectives and deeply personal insights that have not been documented in the department stores’ archives. These accounts are not exclusively about history. Of course, department stores had long been cultivating this love affair.

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Retail’s tech revolution sets laser-like focus on the consumer

Inside Retail

Generative AI helps create dynamic and personalised marketing content, which is essential in today’s retail landscape flooded with generic advertising. Walmart’s scan-and-pay app is another step towards cashier-less stores, empowering customers to scan and pay for items using their smartphones.

Consumer 147
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Exclusive Shikatani Lacroix Q&A: How Using Customer Data Can Humanize the Digital Experience

Retail TouchPoints

If a customer goes into a bank, for example, the simple transaction would be to make a deposit or open an account — something that can now easily be done through technology. Right now, technology is falling short of delivering on those emotional needs. But when you go a bit deeper, what are the real pain points that a customer has?

Consumer 255
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Exclusive Q&A: EY Defines 5 Post-Pandemic Consumer Segments

Retail TouchPoints

Two years later, as consumers adapted to shutdowns designed to stem the spread of COVID-19, EY recognized that the speed of consumer transformation had greatly accelerated and that new research was needed, explained Jeff Orschell, EY’s Americas Retail Leader and Global Account Leader, in an interview with Retail TouchPoints.

Consumer 275