Retail TouchPoints

JANUARY 19, 2023

Starbucks and DoorDash have expanded their delivery partnership to Northern California, Texas, Georgia, Florida and other select markets, with plans for availability in all 50 states by March 2023. as well as market expansions in Seattle, Portland and New York City in 2022.

Planning 261

Planning Location Marketing Customer Experience 261

Inside Retail

MAY 6, 2024

The 364sqm NextGen Indigo store promises a redefined denim experience, tailored to the discerning tastes of Thai shoppers through various personalisation offerings. The region holds immense potential, with its vibrant markets and growing consumer base of young millennials and Gen Z shoppers.

Apparel 147

Apparel Fashion Consumer Shopping 147

Retail TouchPoints

MAY 29, 2024

Some, like Target, are expanding their footprint with larger stores, while others, such as Sprouts Farmers Market, are doubling down on the small format. Whole Foods Market Daily Shop, the planned smaller sibling of its flagship stores, will hopefully capitalize on and enhance the perceived simplicity of shopping at Whole Foods.

Checkout 219

Checkout Planning Store Layout Consumer 219

Retail TouchPoints

MARCH 7, 2024

MakerPlace by Michaels was designed to be an Etsy challenger of sorts, creating a space for “makers” to connect with shoppers and sell their handmade goods. It also serves as a destination for sellers and shoppers alike to access classes and how-to’s — a digital iteration of Michaels’ interactive in-store experience.

Marketing 213

Marketing Shopping Planning Customer Experience 213

Retail TouchPoints

MARCH 24, 2023

. “We’re bringing together the best in commerce with the best in search to solve a complex and costly problem for enterprise retailers — world-class search and discovery for the online store,” said Harley Finkelstein, President of Shopify in a statement. And yet little more than one in 10 U.S.

Merchant Services 289

Merchant Services Shopping Apparel Fulfillment 289

Retail TouchPoints

SEPTEMBER 1, 2023

As a result, many have had to slow down their production, marketing and distribution efforts and focus instead on safeguarding their financial stability. Less distribution leads to another significant challenge — building brand awareness and momentum with shoppers. Fast forward to current conditions and the macroeconomic downturn.

Marketing 232

Marketing Consumer Fulfillment Accounting 232

Retail TouchPoints

FEBRUARY 8, 2024

Once largely associated with lower-income households, dollar stores are now becoming retail staples even for more affluent households, inspiring retailers in these categories to invest more heavily in marketing, merchandising and technology innovation that will help them differentiate. That all creates positive momentum for these retailers.”

Thrift Store 274

Thrift Store Consumer Clienteling Fulfillment 274

Retail TouchPoints

SEPTEMBER 1, 2023

As a result, many have had to slow down their production, marketing and distribution efforts and focus instead on safeguarding their financial stability. Less distribution leads to another significant challenge — building brand awareness and momentum with shoppers. Fast forward to current conditions and the macroeconomic downturn.

Marketing 226

Marketing Consumer Fulfillment Accounting 226

Retail TouchPoints

NOVEMBER 6, 2023

Nordstrom’s holiday offerings span channels and stores and include: Stress-Free Services for Holiday Shoppers Nordstrom is appealing to consumers’ need for flexible fulfillment options by spotlighting its BOPIS and shipping options. Cardmembers in select markets will have access to free two-day shipping.

Shipping 192

Shipping Department Stores Fulfillment Shopping 192

Retail TouchPoints

JANUARY 9, 2024

Instacart’s closed-loop platform and first-party retail media data are critical differentiators for CPG brands,” said Laura Jones, Chief Marketing Officer of Instacart in a statement. Earlier this week Instacart also announced that it was bringing advertising to its Caper Carts smart shopping carts for in-store shoppers.

Shopping 253

Shopping Advertising Consumer Promotions 253

Retail TouchPoints

OCTOBER 6, 2023

Brands can delve into historical sales data, market trends and consumer insights to predict their seasonal demand patterns while factoring in changes based on promotions and actual sales. A best-in-class 3PL partner should openly share these weighty data points. 2: Order cycle time. 4: Return rates.

Fulfillment 266

Fulfillment Returns Shipping Promotions 266

Inside Retail

APRIL 30, 2024

Research conducted with Inside Retail – and soon to be shared with our retail partners – is telling us that online shoppers are demanding progress in their customer experience. Based on this research, and bolstered by best-in-class technology, we’ve created Team Global Express e-Care to deliver progress for e-commerce.

Shipping 147

Shipping Customer Experience Checkout Returns 147

Retail TouchPoints

FEBRUARY 24, 2022

Retailers can introduce value-added services to help build shopper trust and loyalty and keep customers within the brand ecosystem. Customers can benefit from rapid virtual claims and hassle-free repair or replacement of products.

Planning 203

Planning Customer Experience Marketing 203

Retail TouchPoints

APRIL 7, 2022

The consumer-facing app incentivizes shoppers to submit their receipts (both paper and digital) in return for rewards, allowing Fetch to capture real-time purchase data from its current active user base of 13 million shoppers. ”

Consumer 230

Consumer Advertising Returns Marketing 230

Retail TouchPoints

MARCH 14, 2024

The biggest player, with 60% of the $45 billion market, is Amazon, followed by the likes of Walmart and Target, which, combined with a few other large players, are expected to take a combined 25% of the space, according to Boston Consulting Group. Kroger’s data arm is known for its detailed customer insights and omnichannel sales reporting.”

Advertising 272

Advertising Consumer Marketing Management 272

Inside Retail

JUNE 22, 2023

Amazon.com isn’t the only US retailer accused of using deceptive tactics to sell memberships to shoppers. From big-box chains Walmart and Best Buy to specialty retailers like Savage X Fenty and Adore Me, retailers’ subscription programs are facing growing scrutiny. or more, according to the complaint.

Advertising 228

Advertising Specialty Retailers Consumer ATS 228

Retail TouchPoints

MARCH 29, 2021

Continually mining and employing data is essential if retailers — and their brand partners — are going to meet shoppers’ expectations of seamless, omnichannel shopping experiences. Today’s non-linear and highly complex shopper journey is only illuminated through data that provides measurable insight and activation capability.

Advertising 295

Advertising Inventory Management Promotions Marketing 295

Retail TouchPoints

OCTOBER 20, 2021

The pandemic challenged any retailer that “over-expanded” its physical footprint in previous years to right the ship and ensure its remaining stores were properly tailored to the target market. Classes and community : Another strategy providing significant dividends for retailers is classes and educational content.

Sporting Goods 252

Sporting Goods Accounting Promotions Consumer 252

Retail TouchPoints

JULY 6, 2022

are currently a mere one-tenth the size of China’s market, it is gaining traction nationwide. A recent Hit List published by Retail TouchPoints spotlighted five brands that have implemented best-in-class approaches to influencer marketing, livestreaming and digital selling to drive social revenue.

Social Commerce 266

Social Commerce Jewelry Grocer Accessories 266

Retail TouchPoints

MARCH 28, 2022

The SaaS platform uses AI to help brands and retailers inspire online shoppers with personalized styling, outfitting and bundling suggestions across Product Detail Pages (PDPs), category pages, emails and ads. The new investment from PSG brings the total amount Stylitics has raised since it was founded in 2011 to $101 million.

Visual Merchandising 192

Visual Merchandising Fashion Management Planning 192

Retail TouchPoints

FEBRUARY 7, 2023

Discount supermarket chain Save A Lot is rolling out a new data-driven supply chain solution from SymphonyAI in an effort to better meet shopper needs and minimize stockouts and substitutions. The company retained 18 stores in its home market of St. Save A Lot operates approximately 850 stores in 32 states across the U.S.

Wholesale 159

Wholesale Supermarket Management Location 159

Retail TouchPoints

MAY 29, 2024

The emotional connection between consumers and their pets also has sparked a surge in the pet grooming and boarding market , which has had a compound annual growth rate of 6% over the past five years, totaling an estimated $14.7 Five years ago, most of our customers were middle-class families with one or more dogs. billion in the U.S.

Location 254

Location Consumer Boutique Planning 254

Retail TouchPoints

JUNE 21, 2023

“We want everyone to be able to experience the joy of creativity, but we know the biggest hurdle can often be figuring out where to start,” said Heather Bennett, EVP – Marketing and Ecommerce at Michaels in an interview with Retail TouchPoints. “ Delivering on convenience isn’t just about the classes themselves.

Shopping 212

Shopping Location Customer Experience ATS 212

Inside Retail

JULY 17, 2023

The challenges Lee said one of the biggest challenges he faces is that Malaysia is low household incomes, which means every dollar counts for most of its citizens, so shoppers are very price-sensitive. The market is in general very results based and they are after instantaneous results, even if it’s just short-term,” he explained.

Consumer 243

Consumer Promotions Marketing Location 243

Retail TouchPoints

JUNE 29, 2020

of shoppers expect more insight into how retailers operate, which is in line with findings from an earlier Scalefast survey. They tried to emphasize and market how they do things, how they produce or how they select their products. It’s not just for marketing purposes — you can feel that they believe in their actions.

Consumer 216

Consumer Returns Shopping Marketing 216

Retail TouchPoints

JULY 20, 2022

To effectively respond to these challenges, retailers must bolster their processes and technology stacks to ensure shoppers have access to the products they want, when they want them. Global conflicts, economic uncertainty and volatile demand patterns have thrown supply chains (and the retailers that rely on them) for a loop.

Supply Chain Management 291

Supply Chain Management Customer Experience Shipping Management 291

Inside Retail

FEBRUARY 22, 2023

Datalogic , a global leader in the automatic data capture and factory automation markets, is excited to announce the release of the new Magellan 9600i and 9900i Multi-Plane (Bioptic) Scanner platform for retail check-out.

Loss Prevention 130

Loss Prevention Checkout Customer Experience Accessories 130

Retail TouchPoints

JULY 13, 2020

A survey by CMO Council and Catalina found that 72% of marketers said the time gap from insight to action is too long, and nearly 60% point to inconsistencies with the level of depth and granularity of customer insights — while another 36% admit they simply don’t have the data they need to know shoppers.

Marketing 186

Marketing Advertising Consumer Shopping 186

Inside Retail

AUGUST 21, 2023

If it pans out, they would be the latest American brands to enter the Indian marketplace, where a rapidly expanding middle class has already attracted brands like Levi’s and Apple to the country. The country’s growing median income earners and robust economy make it an increasingly attractive market for retailers,” she said.

Department Stores 130

Department Stores Consumer Fashion Apparel 130

Retail TouchPoints

JUNE 16, 2021

The importance of top-of-funnel marketing is growing as shoppers become better informed and more likely to do their own research. Marketers should think beyond marketing ,” said Tom Kaneshige, Chief Content Officer at CMO Council in an interview with Retail TouchPoints. They’re in the revenue game now.

Marketing 194

Marketing Returns Marketing Spend Accounting 194

Inside Retail

AUGUST 6, 2023

Indonesia’s recent announcement that it will limit online sales of imported goods worth under US$100 is set to upend the country’s rapidly growing e-commerce sector, and possibly pave the way for local players to take market share from international competitors, particularly those based in China. million by 2027, representing an estimated 85.5

Accessories 130

Accessories Marketing Planning Consumer 130

Inside Retail

APRIL 12, 2023

In recent years, India has emerged as a major market for luxury brands. The country’s growing economy and expanding middle class have created a favourable environment for global brands to set up shop and tap into a new consumer base. India has the third-highest number of online shoppers (only behind China, the US).

Department Stores 261

Department Stores Consumer Marketing Accounting 261

Retail TouchPoints

MAY 30, 2023

People have burned through their savings, and there’s a lot of inflation as well as changes in the job market,” said Jonah Ellin, Chief Product Officer at 1010data in an interview with Retail TouchPoints. A more extended BTS season also means retailers will need to shift to more cadenced marketing tactics.

Shopping 238

Shopping Consumer Planning Inventory Management 238

Retail Focus

DECEMBER 8, 2022

This results in reduced operational siloes, newly unlocked revenue streams, greater agility to respond to market opportunities and a faster Time To Market (TTM) in the product lifecycle. Accordingly, 88% say their organisation is prioritising product data quality.

Returns 130

Returns Marketing Customer Experience Management 130

Retail TouchPoints

JULY 22, 2021

logistics market generated just under $1 trillion in economic value during 2020, according to data from Statista — making it an extremely tempting market for a company with existing expertise in transportation and logistics technology. As Uber continues to build out its logistics business, Uber Freight will acquire Transplace for $2.25

Supply Chain Management 304

Supply Chain Management Management Marketing ATS 304

Retail TouchPoints

SEPTEMBER 13, 2022

The company will soon expand its rental program nationwide, which will let shoppers join the program and receive a Bike or Bike+ for a monthly fee, with an option to buy the bike outright. Both subscriptions include the cost of an All Access Membership and unlimited access to Peloton’s entire library of live and on-demand classes.

Accessories 218

Accessories Apparel Consumer Marketing 218

Retail TouchPoints

NOVEMBER 6, 2020

With brand marketers charged with growing market share and attracting new consumers throughout the never-ending cycle of seasonal marketing, the search for a competitive advantage over others in the category has never been more intense. Visibility is Requisite but not Guaranteed. That’s just bad business.

Marketing 139

Marketing Promotions Outdoor Consumer 139