Retail TouchPoints

FEBRUARY 25, 2025

WHSmith deployed the tech at its first North American location, at LaGuardia Airport in New York City, in February 2022. Amazons Just Walk Out cashierless technology also has found a home in sports stadiums such as Coors Field in Colorado and amusement parks, including Six Flags.

Checkout

Retail TouchPoints

APRIL 23, 2025

In November 2022 Walgreens and CVS agreed to pay $10 billion in opioid settlements, and in May 2023 Walgreens parent company Walgreens Boots Alliance agreed to pay San Francisco $230 million in a multi-year settlement payout. Both Walgreens and CVS have been paying out settlements in opioid-related cases for several years.

Planning

Retail TouchPoints

JANUARY 22, 2025

In 2024, Topps, which Fanatics acquired in January 2022 , acquired the exclusive trading card rights to the soccer Premier League, with product launching in time for the 2025-2026 season. The location also will serve as a drop-off point for users of Fanatics Collect, the collectibles marketplace Fanatics launched in June 2024.

Location

Retail TouchPoints

FEBRUARY 14, 2025

The retailer had expanded its beauty assortment in February 2022 with the addition of nearly 40 new brands, including clean and Black-owned brands. In October 2023 Target added a new product from Gwyneth Paltrows Goop brand.

Consumer

Retail TouchPoints

MARCH 26, 2025

The merger had originally been announced in October 2022. Facing regulatory challenges, Kroger and Albertsons identified the nearly 600 stores they planned to sell to C&S Wholesale Grocers in July 2024. Albertsons is standing its ground.

Grocer

Retail TouchPoints

NOVEMBER 15, 2024

AAP appears to be moving toward a footprint with fewer stores overall but with additional larger stores, such as the 45,000-square-foot “super hub” location it opened in Los Angeles in June 2022. AAP recently completed the sale of Worldpac , a wholesale distributor of auto parts, for approximately $1.5 billion.

Location

Retail TouchPoints

MARCH 20, 2025

In April 2022 Walmart added fuel discounts to the benefits of its Walmart+ loyalty program, available at more than 14,000 gas stations nationwide. By adding dozens of fuel and convenience stations this year, we are bringing even more value to our customers.

Location

Retail TouchPoints

NOVEMBER 25, 2024

The retailer’s target is to operate approximately 65 U.S. stores by the end of 2025. While Mango has been operating in the U.S. since 2006, its aggressive physical expansion kicked off with the 2022 opening of its Fifth Avenue flagship store.

Planning

Inside Retail

MAY 18, 2025

In-store operations were also affected, with disruptions to contactless payments and shortages of staple items in some locations, resulting in customer dissatisfaction. Operational disruption can hit peak trading When the Woolworths MyDeal platform was breached in 2022, exposing the data of 2.2

Payment Services

Retail TouchPoints

APRIL 22, 2025

In July 2022 Walmart announced plans to add Beauty Lounges in 400 stores in partnership with cosmetics brand Mayvenn. They mix basics with premium. And theyre asking for more more personalization, more transparency and more options that meet their needs, their budgets and their lives.

Returns

Retail TouchPoints

MARCH 14, 2025

Wayfair credits the Wilmette store with a nice sales bump, noting that following the stores opening, contributing sales from the state of Illinois grew more than 15% faster than the U.S. Wayfair had opened its first permanent brick-and-mortar store in May 2019 at Massachusetts Natick Mall after testing the waters with pop-up locations.

Fulfillment

Retail TouchPoints

JUNE 10, 2025

Her work has been featured in AD Spain, Elle Décor France, Refinery29, and Forbes, and in 2022, she earned the IWBI Next Frontier of Design Award. She launched Gala Magriñá Design in 2018, a women-led NYC-based firm with global reach. Today, she continues to redefine interior design with her wellness-driven approach.

Shopping

Inside Retail

DECEMBER 8, 2024

per cent of Japans total secondhand industry in 2022. The domestic market exhibits robust engagement, with prominent retailers such as Beams and United Arrows implementing sophisticated luxury resale operations through initiatives like “Beams Re:Style” and their specialised refurbishment program. billion yen (US$5.4

Thrift Store

Inside Retail

APRIL 2, 2025

After being sold by Unilever to CVC Capital Partners in 2021, T2 found itself under the umbrella of the newly independent Lipton Teas and Infusions in 2022, following the divestment of Unilevers tea business.

Management

Retail TouchPoints

AUGUST 11, 2025

Seeking to improve operations across its DashMart network of first-party fulfillment centers, DoorDash has begun deploying AI-driven supply chain optimization solutions from Relex.

Fulfillment

Retail TouchPoints

NOVEMBER 12, 2024

Office Depot had partnered with DoorDash for deliveries in March 2022 , and with Uber in August 2022. The new partnership is likely to be a boon for Grubhub Corporate Accounts clients, many of whom are office administrators responsible for restocking supplies and value same-day delivery.

Advertising

Retail TouchPoints

JULY 10, 2025

In March 2022 Walmart partnered with Space NK to bring a selection of 600 prestige beauty brand products to nearly 250 stores. For Q1 2025, which ended May 3, 2025, Ulta Beauty generated $2.8 billion in net sales, a 4.5% increase over the same period the previous year. Comparable sales also increased, by 2.9%.

Planning

Retail TouchPoints

FEBRUARY 21, 2025

Giant Food has processed nearly 80 million pounds of unsold food products since the June 2022 launch of a food waste prevention program in partnership with circular economy company Divert. In July 2022 Giant Food brought back its Local Produce Boxes program, which features locally sourced items from farms in Maryland, Virginia and Delaware.

Supermarket

Retail TouchPoints

MAY 7, 2025

7-Eleven has launched an improved Gold Pass subscription and loyalty program, building on the 7NOW Gold Pass subscription delivery service introduced in January 2022. The enhanced program brings loyalty, perks and delivery benefits together and is available for $9.95 per month or $95 annually; students pay $5.95 monthly or $55 per year.

Advertising

Retail TouchPoints

JUNE 23, 2025

Netflix House builds on more than 40 previous live experiences, including a pop-up in Los Angeles and a Manhattan location tied to the Bridgerton series in October 2022. Additionally, Netflix opened experiences related to Stranger Things in New York, Paris and London in 2022.

Location

Retail TouchPoints

JUNE 10, 2025

in 2021 and debuted its first brick-and-mortar store in October 2022 in Santa Monica, Calif. A dedicated outdoor patio will host community events and workout classes. Beyond Yoga was acquired by Levi Strauss & Co.

Apparel

Retail TouchPoints

APRIL 4, 2025

The four new countries have had online access to the Herman Miller Gaming assortment since 2022. Each markets online store uses location detection, and consumers also can access country-specific stores through the locations tab on store.hermanmiller.com.

Accessories

Retail TouchPoints

APRIL 21, 2025

In addition to Gap, the Stretch robots, which were introduced commercially in 2022, have been deployed by retail and logistics companies including Otto Group, DHL , Maersk and H&M. But during design, we also were careful to consider other case-handling applications, including palletizing and order building.

Fulfillment

Retail TouchPoints

JULY 15, 2025

What began as a pilot expanded to hundreds of retailers across dozens of states by early 2022. As the pandemic continued its relentless march through 2020 and 2021, we rapidly scaled the system.

Payment Services

Retail TouchPoints

MARCH 26, 2025

The retailer, which currently operates nearly 4,800 stores, was closing locations as recently as November 2024, but its footprint optimization efforts have concluded and the retailer is ready to return to growth mode.

Planning

Retail TouchPoints

MARCH 6, 2025

The other changes Sampath has made are a study in the interconnected nature of employees, stores and communities. Total by Verizon stores are focused on a lower price point offering, in particular prepaid mobile, to compete with brands like Cricket and T-Mobile ‘s Metro PCS.

Telecommunications

Retail TouchPoints

FEBRUARY 12, 2025

Ebay invested in trading card company COMC in November 2023 , and Fanatics partnered with Sothebys in June 2024 , solidifying its place in the trading cards market that began with Fanatics acquisition of Topps in January 2022.

Location

Retail TouchPoints

AUGUST 7, 2025

Consumer Cellular , a wireless provider that provides services designed for Americans over the age of 50 , has opened its 50th store and plans to double its brick-and-mortar footprint to 100 locations by 2026.

Consumer

Inside Retail

AUGUST 7, 2023

David Jones is expected to axe as many as 100 jobs as its department store operations are being reviewed under the new owner. The company is in the process of improving store efficiency and eliminating tasks such as preparing sales reports for stores and office tasks, which can increasingly be done with the use of technology.

Store Operations

Retail TouchPoints

NOVEMBER 17, 2022

The 2022 Omnichannel Retail Index shows that only 26% of retailers offer guided selling, thus allowing several retailers the opportunity to stand out this holiday season. Want more insights from the 2022 Omnichannel Retail Index to guide your 2023 strategies and tactics?

Customer Experience

Retail TouchPoints

NOVEMBER 3, 2021

As it did with many other aspects of retail, COVID-19 gave a major boost to touchless technology applications — and enthusiasm for these solutions will continue even after the pandemic has waned, according to Greg Buzek, Founder and President of IHL Group.

Payment Services

Retail TouchPoints

NOVEMBER 4, 2022

The business, which is based in Boucherville, Quebec, operates approximately 450 corporate and independent affiliate dealer stores under several different formats and banners, including RONA , Lowe’s Canada , Réno-Dépôt and Dick’s Lumber. We remain confident in our short- and long-term outlook for the U.S.

Store Operations

Retail TouchPoints

NOVEMBER 21, 2022

Global Operations Focus on Fewer Banners. Foot Locker had planned to expand its primary banner into Japan in late 2022 but will instead reallocate those resources to the atmos brand, which has already been finding success in the country. “Having a stronger backbone and technology enablers will be a key priority for us going forward.”.

Planning

Retail TouchPoints

JULY 12, 2022

He began his career with the company as a store manager trainee in Nashville, Tenn. and worked his way through the ranks, eventually serving in roles such as Senior Director of Operations and Process Improvement, Retail Division Manager and EVP of Store Operations. 1,750 store remodels; and 100 store relocations.

Promotions

Retail TouchPoints

JULY 1, 2022

Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity. as of July 1, 2022.

Telecommunications

Retail TouchPoints

NOVEMBER 29, 2022

CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process.

Fulfillment

Retail TouchPoints

APRIL 22, 2022

Perhaps you’re laser-focused on discovering ways to maximize ecommerce revenue; perhaps you seek store designs that promote experiential retail, but on a budget; or maybe you want to determine whether live shopping and the metaverse are a fit for your business.

Visual Merchandising