Target US aims to simplify returns. Here’s why that’s easier said than done
Inside Retail
MAY 16, 2023
The story so far Target first launched ‘Drive Up’ in Minneapolis, where the company is headquartered, in 2017, as an extension to its in-store pickup service, and it has evolved ever since then. According to data from Euromonitor, click-and-collect grew from 6 per cent of overall e-commerce sales in the US in 2019 to 11 per cent in 2022.
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