Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Retail TouchPoints

APRIL 5, 2024

consumers shop online, according to 2022 statistics ; 79% of shoppers shop at least once per month, with 22% doing so once a week, 27% once every two weeks and 29% once per month. Meanwhile, online casino gamers spend about three hours per day immersed in the activity.” Contrast that to retail. About four in five U.S.

Customer Retention 312

Customer Retention Marketing Consumer Shopping 312

Hyken

DECEMBER 31, 2021

She shares 5 customer service strategies that improve customer retention. People may cut companies some slack if a product doesn’t quite work as expected, but only when the customer service experience makes up for these missteps. . What’s the main reason that customer service is so important?

Customer Retention 117

Customer Retention Business Communication Marketing Consumer 117

Retail TouchPoints

SEPTEMBER 30, 2022

Bed Bath & Beyond continued to struggle in Q2 2022 with the retailer’s sales falling 28% in the quarter, which ended Aug. The company is aiming to weather recent cuts and net losses, which reached $366 million for Q2 2022, with the help of a $375 million loan it took out in late August. million members within months of its launch.

Customer Retention 162

Customer Retention Planning Promotions Returns 162

Retail Assist

JANUARY 17, 2023

Metaverse mania made headlines in 2022, most notably amongst the luxury fashion houses and big global brands looking to find new DTC opportunities and build loyalty amongst Gen Z and Alpha. Marketplaces enjoyed a surge in 2022 and this trend is likely to continue. Greenwashing took centre stage in 2022.

Customer Retention 52

Customer Retention Payment Services Loss Prevention Checkout 52

Retail TouchPoints

JUNE 27, 2022

This has been a volatile year for retailers and consumers alike, and the uncertain nature of 2022 has been shaping trends across the industry, according to Forrester’s Vast, Fast, And Relentless: Consumer Buying Enters A New Era report. Promote Retention by Offering Something No One Else Can.

Customer Retention 276

Customer Retention Promotions Consumer Fulfillment 276

Retail TouchPoints

FEBRUARY 7, 2024

Focus on customer retention. Some retailers may view gamification initiatives as a one-off, but it is important to fully integrate it into one’s brand strategy and constantly update and create new opportunities that keep customers engaged, giving them a reason to return.

Customer Retention 287

Customer Retention Customer Experience Advertising Consumer 287

Inside Retail

MAY 19, 2024

This is just one example of the brand’s recent efforts to amplify its longstanding commitment to natural skincare, from the launch of a new formulation charter in 2022 to its B Corp certification in February to a new store concept centred on storytelling. “We We do all the right things, but we forgot to talk about it in the past.

Customer Retention 264

Customer Retention Department Stores Consumer Marketing 264

Retail TouchPoints

FEBRUARY 8, 2023

Per Statista , the global cost-per-click (CPC) of search advertising in Q1 2022 was at $0.62, compared to $0.52 Email marketing also opens your business up to increase revenue using your existing customers. Customer-retention strategies — cross-sells, downsells and upsells — are most effective in email marketing.

Advertising 246

Advertising Customer Retention Marketing Consumer 246

Inside Retail

NOVEMBER 11, 2022

After several years of disrupted holiday spending due to the spread of Covid-19 and lockdown efforts to curb its spread, Christmas 2022 was looking to be a much healthier spending season for retailers. Anything a brand can do to facilitate that will go a long way in building customer retention.

Customer Retention 130

Customer Retention Consumer Shopping Planning 130

Hyken

AUGUST 29, 2022

(Atlanta Small Business Network) The biggest marketing cost most small businesses face is that of acquiring new customers. Few business owners, however, pay anywhere near as much attention to customer retention, even though keeping an existing customer for longer is a far easier way to grow revenue.

Customer Retention 55

Customer Retention Customer Experience Fulfillment Advertising 55

Retail TouchPoints

SEPTEMBER 19, 2022

EY, formerly known as Ernst & Young, says that 57% of consumers choose a brick-and-mortar retailer predominantly based on the customer shopping experience. Every interaction holds the potential to impact overall customer satisfaction and long-term customer retention. 2021 set online sales records.

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Marketing Customer Retention Location Consumer 246

Retail TouchPoints

AUGUST 28, 2023

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf.

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Returns Fulfillment Shipping Consumer 246

A1 Retail

JANUARY 20, 2022

The conference will bring together experts and retailers to discuss tactics for building customer loyalty and elevating retention rates in 2022. The virtual conference will bring together ecommerce experts and speakers to share their insights and trends for building customer loyalty and increasing retention rates.

Customer Retention 59

Customer Retention Customer Experience ATS 59

Inside Retail

APRIL 30, 2023

However, the company said that the year-on-year comparisons from Q3 2022 were challenging due to the high levels of Omicron and mandated isolation in the prior period, which drove consumption online. “These initiatives support customer retention and deliver higher, more frequent average orders,” she continued.

Management 130

Management Customer Retention Returns Planning 130

V Count

SEPTEMBER 15, 2022

Customer retention is a critical element in creating a successful business, and as a retail store runner, you need to ensure that customers can make transactions as easy as possible. Each customer’s shopping journey is unique and each store operates differently. 8 Best Retail-Focused POS Systems for SMBs in 2022.

Merchant Services 98

Merchant Services Payment Services Inventory Management Planning 98

Hyken

MARCH 27, 2023

3 Digital Marketing Strategies That Can Improve Customer Retention by John Hall (Forbes) What happens if you gain 10 new customers but lose 20 from your existing client base? While it may seem like marketing, if done well, content marketing connects with the customer and gets them engaged or emotionally connected.

Customer Retention 19

Customer Retention Customer Experience Consumer Marketing 19

V Count

SEPTEMBER 15, 2022

Customer retention is a critical element in creating a successful business, and as a retail store runner, you need to ensure that customers can make transactions as easy as possible. Each customer’s shopping journey is unique and each store operates differently. Best Retail-focused POS Systems in 2022.

Merchant Services 92

Merchant Services Payment Services Inventory Management Planning 92

Hyken

SEPTEMBER 26, 2022

Eight Tried-And-True Tips For Creating Effective Customer Retention Emails by Forbes Councils Member. Forbes) In marketing, attracting new customers is only one half of the equation; businesses must also focus on how to keep those customers once they earn them. Follow on Twitter: @Hyken.

Customer Retention 59

Customer Retention Customer Experience Marketing ATS 59

Hyken

MAY 30, 2022

The best companies have found the balance between digital and human, as they realize there is still a significant desire for human-to-human customer support. 5 Strategies for Increasing Customer Retention by Andrian Valeanu. Designmodo) Businesses go to great lengths to earn customers’ loyalty, especially in this digital age.

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Customer Retention Customer Experience Returns Marketing 11

A1 Retail

FEBRUARY 28, 2023

The virtual conference will focus on the tactics needed to master customer retention strategies with confidence and clarity.

Customer Retention 104

Customer Retention Planning Marketing ATS 104

Hyken

FEBRUARY 21, 2022

How to Use Content Marketing for Customer Retention and Loyalty by Express Computer. Express Computer) It is indeed an undeniable fact that customers that are happy and satisfied tend to stick around for long. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Retention 62

Customer Retention Customer Experience Marketing Promotions 62

Inside Retail

FEBRUARY 8, 2022

It’s a way for consumers to show their loved one’s admiration and gratitude on a love-filled day, yet as the global supply chain disruption lingers into 2022, consumers are becoming more reluctant in purchasing presents for this shopping event. Gifts have long since been a consumer favourite for Valentine’s Day celebrations.

Customer Retention 130

Customer Retention Customer Experience Consumer Shopping 130

Hyken

MARCH 21, 2022

Our customer service research supports the theme. 59% percent of the more than 1,000 consumers we surveyed feel that customer service is worse now than before the pandemic. 5 Tips to Increase Your Customer Satisfaction in 2022 and Beyond by Wise Marketer Staff. State of Consumer Behavior 2022 by Raydiant.

Customer Retention 59

Customer Retention Customer Experience Consumer Marketing 59

Inside Retail

JUNE 22, 2023

However, most discretionary categories have dropped significantly compared to 2022. However, it’s more important than ever that claims are reinforced with evidence, with customer retention being critical in this economic environment. We need to become much better at communicating what we’re talking about,” she said.

Consumer 246

Consumer Customer Retention Accessories Marketing 246

Hyken

SEPTEMBER 12, 2022

Most companies aim to keep as many of their customers happy for as long as possible, while minimizing churn or customer turnover. Some companies may even have lofty goals like winning customers for life. But what levers can you pull to help increase your customer retention rate? Follow on Twitter: @Hyken.

Customer Experience 13

Customer Experience Customer Retention Marketing Consumer 13

Hyken

JANUARY 10, 2022

How to Start a Customer Loyalty Program for Your Small Business by Brandi Marcene. Atlanta Small Business Network) Regardless of the industry, you’ll come across various issues concerning customer retention. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Retention 68

Customer Retention Customer Experience Supermarket Marketing 68

365 Retail

AUGUST 30, 2022

In fact, the study reported a 15% decline in supermarket memberships between 2018 and 2022. . Customer retention. What are the pros and cons to offering a loyalty scheme? The benefits of loyalty programs include: . Increased profitability through behavior based offers to higher margin categories.

Supermarket 106

Supermarket Customer Retention Social Commerce Consumer 106

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payment Services 272

Payment Services Customer Experience Consumer Advertising 272

Retail TouchPoints

MARCH 30, 2023

River Island Drives Customer Retention with Personalized Promotions With customer acquisition costs rising and consumers cutting back on spending, the name of the game this year is retention. UK fashion retailer River Island found that convenience, value and customer service were its customers’ top priorities.

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Point of Sale Checkout Consumer Promotions 298

Hyken

OCTOBER 17, 2022

Retention Signals Success for Subscription Businesses by Guy Marion. Total Retail) For subscription businesses, customer retention could be seen as just as important as customer acquisition, if not more. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Experience 11

Customer Experience Customer Retention ATS 11

365 Retail

NOVEMBER 14, 2022

With Black Friday and Cyber Monday just around the corner, planning for a successful 2022 peak season is essential – now more than ever. You must know when to restock and make sure you don’t sell items that aren’t available, after all, astute inventory management drives scalability, profit, and customer retention.

Merchant Services 59

Merchant Services Payment Services Inventory Management Fulfillment 59

Hyken

DECEMBER 26, 2022

2022 Look Back: Most Read Retail CX News of the Year by Retail Customer Experience. Retail Customer Experience) The year 2022 was a year of rebound, rebirth and technology as retailers, coming out of COVID-19, were centered on pulling shoppers back into stores while tackling a challenging supply chain scenario.

Customer Experience 55

Customer Experience Planning Customer Retention Marketing 55

Inside Retail

JANUARY 24, 2024

The SAM project (Store as Media) was kicked off in late 2022 to further improve the in-store communication and positioning storytelling, along with the re-merchandising to optimise a product range to suit each of the shopper’s profiles per each of the stores,” she noted.

Inventory Management 130

Inventory Management Visual Merchandising Customer Retention Consumer 130

Hyken

OCTOBER 31, 2022

Perhaps a better name for the customer service department might be the revenue generation department or the customer retention department. Top 11 Customer Experience Books You Must Read in 2022 by Blair Williamson. Go to The Customer Focus to learn more about our customer service training programs.

Customer Experience 10

Customer Experience Customer Retention Advertising Management 10

Inside Retail

FEBRUARY 6, 2022

Retailers who adopt a solution like ShipStation’s, says Boyer, can effect a customer-centric approach built on three pillars – speed, flexibility and transparency. This ultimately increases customer retention and loyalty.

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Shipping Checkout Customer Retention Fulfillment 130

Hyken

MAY 1, 2023

Looking Ahead for Loyalty in 2023 by Meg Tronquet (Concentrix) Loyalty programs were the talk of the town in 2022. As the economy struggled to stabilize due to lingering supply chain shortages caused by the pandemic, coupled with the highest inflation in 40 years, retailers turned to loyalty to attract and retain customers.

Customer Retention 11

Customer Retention Customer Experience Department Stores Management 11