Retail TouchPoints

MARCH 14, 2025

Wayfair credits the Wilmette store with a nice sales bump, noting that following the stores opening, contributing sales from the state of Illinois grew more than 15% faster than the U.S. Wayfair had opened its first permanent brick-and-mortar store in May 2019 at Massachusetts Natick Mall after testing the waters with pop-up locations.

Fulfillment

Retail TouchPoints

JUNE 10, 2025

Her work has been featured in AD Spain, Elle Décor France, Refinery29, and Forbes, and in 2022, she earned the IWBI Next Frontier of Design Award. She launched Gala Magriñá Design in 2018, a women-led NYC-based firm with global reach. Today, she continues to redefine interior design with her wellness-driven approach.

Shopping

Retail TouchPoints

AUGUST 11, 2025

Seeking to improve operations across its DashMart network of first-party fulfillment centers, DoorDash has begun deploying AI-driven supply chain optimization solutions from Relex.

Fulfillment

Retail TouchPoints

NOVEMBER 12, 2024

Office Depot had partnered with DoorDash for deliveries in March 2022 , and with Uber in August 2022. The new partnership is likely to be a boon for Grubhub Corporate Accounts clients, many of whom are office administrators responsible for restocking supplies and value same-day delivery.

Advertising

Retail TouchPoints

MAY 7, 2025

7-Eleven has launched an improved Gold Pass subscription and loyalty program, building on the 7NOW Gold Pass subscription delivery service introduced in January 2022. The enhanced program brings loyalty, perks and delivery benefits together and is available for $9.95 per month or $95 annually; students pay $5.95 monthly or $55 per year.

Advertising

Retail TouchPoints

JUNE 23, 2025

Netflix House builds on more than 40 previous live experiences, including a pop-up in Los Angeles and a Manhattan location tied to the Bridgerton series in October 2022. Additionally, Netflix opened experiences related to Stranger Things in New York, Paris and London in 2022.

Location

Retail TouchPoints

APRIL 4, 2025

The four new countries have had online access to the Herman Miller Gaming assortment since 2022. Each markets online store uses location detection, and consumers also can access country-specific stores through the locations tab on store.hermanmiller.com.

Accessories

Retail TouchPoints

MARCH 26, 2025

The retailer, which currently operates nearly 4,800 stores, was closing locations as recently as November 2024, but its footprint optimization efforts have concluded and the retailer is ready to return to growth mode.

Planning

Retail TouchPoints

JULY 15, 2025

What began as a pilot expanded to hundreds of retailers across dozens of states by early 2022. As the pandemic continued its relentless march through 2020 and 2021, we rapidly scaled the system.

Payment Services

Retail TouchPoints

MARCH 6, 2025

The other changes Sampath has made are a study in the interconnected nature of employees, stores and communities. Total by Verizon stores are focused on a lower price point offering, in particular prepaid mobile, to compete with brands like Cricket and T-Mobile ‘s Metro PCS.

Telecommunications

Retail TouchPoints

AUGUST 7, 2025

Consumer Cellular , a wireless provider that provides services designed for Americans over the age of 50 , has opened its 50th store and plans to double its brick-and-mortar footprint to 100 locations by 2026. based customer call centers, by bringing a friendly, helpful, in-person customer experience to neighborhoods throughout the U.S.”

Consumer

Retail TouchPoints

FEBRUARY 12, 2025

Ebay invested in trading card company COMC in November 2023 , and Fanatics partnered with Sothebys in June 2024 , solidifying its place in the trading cards market that began with Fanatics acquisition of Topps in January 2022.

Location

Retail TouchPoints

NOVEMBER 17, 2022

In industries like apparel or electronics, where specific sizes, brands and types make all the difference, having a tool to reduce the research time required by the customer makes for a more seamless customer experience. Want more insights from the 2022 Omnichannel Retail Index to guide your 2023 strategies and tactics?

Customer Experience

Retail TouchPoints

JANUARY 13, 2022

Collective Cannabis has partnered with AI and robotics startup Wings to utilize the solution provider’s EXO Delivery System to streamline logistics and deliver an enhanced customer experience. Collective Cannabis is focused on reducing congestion and minimizing waiting times at its store in Littleton, Mass.,

Customer Experience

Retail TouchPoints

JULY 18, 2024

Here are five examples of how associate technology is improving both CX (customer experience) and EX (employee experience): At Pacsun, Unified Store Operations Allow the Retailer to Operate with a Lean Workforce Like many retailers in a tight labor market, Pacsun stores operate with small staffs. “We

Customer Experience

Retail TouchPoints

NOVEMBER 9, 2021

The retailer already has phased in the $15 per hour minimum wage across several markets and plans to hit this target nationally for both new and current associates by May 2022.

Planning

Retail TouchPoints

NOVEMBER 3, 2021

As it did with many other aspects of retail, COVID-19 gave a major boost to touchless technology applications — and enthusiasm for these solutions will continue even after the pandemic has waned, according to Greg Buzek, Founder and President of IHL Group.

Payment Services

Retail TouchPoints

NOVEMBER 29, 2022

CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process.

Fulfillment

Retail TouchPoints

APRIL 22, 2022

Perhaps you’re laser-focused on discovering ways to maximize ecommerce revenue; perhaps you seek store designs that promote experiential retail, but on a budget; or maybe you want to determine whether live shopping and the metaverse are a fit for your business.

Visual Merchandising

Retail TouchPoints

NOVEMBER 18, 2022

Uber Direct, part of Uber Eats, is designed to allow businesses to own the end-to-end customer experience for on-demand deliveries. Uber Eats expanded ordering hours and live order tracking in July 2022 ; and. In August 2022 Office Depot partnered with Uber Eats to deliver office supplies from more than 900 of its stores.

Point of Sale

Retail TouchPoints

JANUARY 29, 2024

While nearly two-thirds ( 65% ) of retailers responding to the 2022 survey had assigned in-store staff to these tasks, that percentage dropped to 56% in 2023. Another indication of this change is that the number of retailers providing dedicated space for order prep also dipped between 2022 and 2023, from 60% down to 43%.

Fulfillment

Retail TouchPoints

MARCH 3, 2023

Nordstrom will shutter its six full-line department stores and seven Nordstrom Rack stores in Canada, along with its Canadian website , in a move that is expected to save the retailer $35 million in EBIT in fiscal 2023 compared to fiscal 2022. Nordstrom’s Canadian operations employ approximately 2,500 people.

Department Stores

Retail TouchPoints

FEBRUARY 24, 2023

“We believe that Bringg offers a unique and compelling solution to provide Coles customers with an improved on-demand and consistent home delivery experience,” said James Geddes, General Manager for Online Network and Growth at Coles in a statement.

Supermarket

Retail TouchPoints

SEPTEMBER 16, 2024

As a company, we are always looking for ways to innovate and enhance both our operations and the customer experience,” said Scott Kessler, EVP and CIO of Northeast Grocery in a statement. Northeast Grocery is encouraging shoppers to provide feedback during the pilot program to help shape the future of this initiative. “As

Wholesale

Retail TouchPoints

MARCH 20, 2023

Dollar General will invest nearly $100 million to increase labor hours for its more than 170,000 store employees in 2023 to enable “consistent store standards while further enhancing the associate and customer experience,” said CEO Jeffrey Owen on the company’s fiscal year 2022 earnings call.

Customer Experience

Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

Checkout

Retail TouchPoints

MAY 20, 2024

At the beginning of 2022, the retailer had more than 1,000 active ship-from-store (SFS) locations, and Michaels’ order allocation system would “simply attempt to fill complete [orders] and source close to the customer’s ship zone,” said Luke.

Shipping

Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. Some brands, however, have not shied away from this challenge.

Comparison Shopping

Retail TouchPoints

SEPTEMBER 27, 2023

NRF Data: Shrink is on the Rise The National Retail Federation’s just-released National Retail Security Survey 2023 revealed that the overall shrink rate in 2022 rose to 1.6% , up from 1.4% reduced specific stores’ operating hours; 29.7% reduced or altered in-store product selection; and 28.1% billion in 2021.

Sporting Goods

Retail TouchPoints

AUGUST 13, 2024

Bringing nearly 30 years of experience from consumer goods, retail, grocery, restaurant and ecommerce industries, Narasimhan initially conducted a five-month “immersion experience” in which he traveled to work with Starbucks employees in more than 30 stores, manufacturing plants and in support centers around the world.

Customer Experience

Retail TouchPoints

SEPTEMBER 1, 2022

Heading into the 2022 peak season, everything old is new again. For many of these retailers, turning a profit in 2022 means they will have to outperform expectations in the Q4 holiday shopping season, with many turning to ecommerce to drive consumer spending. Take Back Control With Tech-Enabled, End-to-End Supply Chain Management.

Fulfillment

Independent Retailer

JULY 29, 2022

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

Customer Experience

Retail TouchPoints

MARCH 19, 2024

The store also features a curated assortment of exclusive, city-specific merch designed by Cookies SF. Cookies has been lauded for its next-gen customer experience , which combines high-touch technology, creative merchandising and entertaining brand storytelling. Clinton Ave.

Customer Experience

Retail TouchPoints

SEPTEMBER 12, 2022

Owning the Entire Customer Experience. As a result, it has been able to maintain its DTC model and ensure it can keep its competitive pricing and own the entire customer experience — from delivery to installation. That’s why the ethos behind our brand is making every day feel as relaxing as Sunday morning.”.

Shopping

Retail TouchPoints

JULY 20, 2023

When members of the restaurant’s loyalty program hover their palm over the reader, associates can pull up their MyPanera account information, greet the guest by name and provide a customized experience, including palm-based payment.

Payment Services

Retail TouchPoints

MARCH 8, 2023

The investment, which is up 27% from the amount spent in 2022, will primarily be used to remodel and maintain existing stores while opening new locations, along with improvements to supply chain and technology. Walmex plans to invest 45% of the funds to upgrade an unspecified number of existing stores.

Planning

Retail TouchPoints

APRIL 12, 2023

As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate. Leap is helping these brands rise to the occasion by leveraging its strategic relationships with operators.

Customer Experience