Retail TouchPoints

JANUARY 9, 2025

The immersive activity rooms and multiple consumer experiences are innovations that The North Face will definitely be taking into more stores across Europe, she added. For us the store is a place for curiosity and exploration, said Cerletti.

Outdoor 278

Outdoor Fulfillment Consumer Location 278

Retail TouchPoints

FEBRUARY 25, 2025

WHSmith deployed the tech at its first North American location, at LaGuardia Airport in New York City, in February 2022. Amazons Just Walk Out cashierless technology also has found a home in sports stadiums such as Coors Field in Colorado and amusement parks, including Six Flags.

Checkout 236

Checkout Payment Services Location Returns 236

Retail TouchPoints

JANUARY 22, 2025

In 2024, Topps, which Fanatics acquired in January 2022 , acquired the exclusive trading card rights to the soccer Premier League, with product launching in time for the 2025-2026 season. The location also will serve as a drop-off point for users of Fanatics Collect, the collectibles marketplace Fanatics launched in June 2024.

Location 257

Location Visual Merchandising Store Operations Customer Experience 257

Retail TouchPoints

NOVEMBER 29, 2022

CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process.

Fulfillment 302

Fulfillment Markdowns Store Operations Customer Experience 302

Retail TouchPoints

APRIL 22, 2022

Perhaps you’re laser-focused on discovering ways to maximize ecommerce revenue; perhaps you seek store designs that promote experiential retail, but on a budget; or maybe you want to determine whether live shopping and the metaverse are a fit for your business.

Visual Merchandising 327

Visual Merchandising Fulfillment Store Operations Consumer 327

Retail TouchPoints

NOVEMBER 18, 2022

Uber Direct, part of Uber Eats, is designed to allow businesses to own the end-to-end customer experience for on-demand deliveries. Uber Eats expanded ordering hours and live order tracking in July 2022 ; and. In August 2022 Office Depot partnered with Uber Eats to deliver office supplies from more than 900 of its stores.

Point of Sale 290

Point of Sale Customer Experience Supermarket Management 290

Retail TouchPoints

FEBRUARY 14, 2025

The retailer had expanded its beauty assortment in February 2022 with the addition of nearly 40 new brands, including clean and Black-owned brands. In October 2023 Target added a new product from Gwyneth Paltrows Goop brand.

Consumer 191

Consumer Shopping Visual Merchandising ATS 191

Retail TouchPoints

JANUARY 29, 2024

While nearly two-thirds ( 65% ) of retailers responding to the 2022 survey had assigned in-store staff to these tasks, that percentage dropped to 56% in 2023. Another indication of this change is that the number of retailers providing dedicated space for order prep also dipped between 2022 and 2023, from 60% down to 43%.

Fulfillment 289

Fulfillment Drop-Shipping Customer Retention Shipping 289

Retail TouchPoints

FEBRUARY 24, 2023

“We believe that Bringg offers a unique and compelling solution to provide Coles customers with an improved on-demand and consistent home delivery experience,” said James Geddes, General Manager for Online Network and Growth at Coles in a statement.

Supermarket 276

Supermarket Management Grocer Fulfillment 276

Retail TouchPoints

MARCH 3, 2023

Nordstrom will shutter its six full-line department stores and seven Nordstrom Rack stores in Canada, along with its Canadian website , in a move that is expected to save the retailer $35 million in EBIT in fiscal 2023 compared to fiscal 2022. Nordstrom’s Canadian operations employ approximately 2,500 people.

Department Stores 290

Department Stores Customer Experience Planning Store Operations 290

Retail TouchPoints

SEPTEMBER 16, 2024

As a company, we are always looking for ways to innovate and enhance both our operations and the customer experience,” said Scott Kessler, EVP and CIO of Northeast Grocery in a statement. Northeast Grocery is encouraging shoppers to provide feedback during the pilot program to help shape the future of this initiative. “As

Inventory Management 273

Inventory Management Wholesale Supermarket Customer Experience 273

Retail TouchPoints

MAY 20, 2024

At the beginning of 2022, the retailer had more than 1,000 active ship-from-store (SFS) locations, and Michaels’ order allocation system would “simply attempt to fill complete [orders] and source close to the customer’s ship zone,” said Luke.

Shipping 312

Shipping Fulfillment Store Operations Location 312

Retail TouchPoints

MARCH 20, 2023

Dollar General will invest nearly $100 million to increase labor hours for its more than 170,000 store employees in 2023 to enable “consistent store standards while further enhancing the associate and customer experience,” said CEO Jeffrey Owen on the company’s fiscal year 2022 earnings call.

Customer Experience 278

Customer Experience Marketing Planning Consumer 278

Retail TouchPoints

NOVEMBER 12, 2024

Office Depot had partnered with DoorDash for deliveries in March 2022 , and with Uber in August 2022. The new partnership is likely to be a boon for Grubhub Corporate Accounts clients, many of whom are office administrators responsible for restocking supplies and value same-day delivery.

Advertising 162

Advertising Accounting Location Store Operations 162

Retail TouchPoints

AUGUST 13, 2024

Bringing nearly 30 years of experience from consumer goods, retail, grocery, restaurant and ecommerce industries, Narasimhan initially conducted a five-month “immersion experience” in which he traveled to work with Starbucks employees in more than 30 stores, manufacturing plants and in support centers around the world.

Customer Experience 264

Customer Experience Store Operations Brand Management Marketing 264

Retail TouchPoints

MAY 7, 2025

7-Eleven has launched an improved Gold Pass subscription and loyalty program, building on the 7NOW Gold Pass subscription delivery service introduced in January 2022. The enhanced program brings loyalty, perks and delivery benefits together and is available for $9.95 per month or $95 annually; students pay $5.95 monthly or $55 per year.

Advertising 165

Advertising Shopping Management ATS 165

Retail TouchPoints

APRIL 22, 2025

In July 2022 Walmart announced plans to add Beauty Lounges in 400 stores in partnership with cosmetics brand Mayvenn. They mix basics with premium. And theyre asking for more more personalization, more transparency and more options that meet their needs, their budgets and their lives.

Returns 147

Returns Promotions Planning Shopping 147

Retail TouchPoints

MARCH 14, 2025

Wayfair credits the Wilmette store with a nice sales bump, noting that following the stores opening, contributing sales from the state of Illinois grew more than 15% faster than the U.S. Wayfair had opened its first permanent brick-and-mortar store in May 2019 at Massachusetts Natick Mall after testing the waters with pop-up locations.

Fulfillment 165

Fulfillment Location Shopping ATS 165

Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

Checkout 297

Checkout Payment Services Customer Experience Supermarket 297

Retail TouchPoints

SEPTEMBER 27, 2023

NRF Data: Shrink is on the Rise The National Retail Federation’s just-released National Retail Security Survey 2023 revealed that the overall shrink rate in 2022 rose to 1.6% , up from 1.4% reduced specific stores’ operating hours; 29.7% reduced or altered in-store product selection; and 28.1% billion in 2021.

Sporting Goods 264

Sporting Goods Store Operations Accounting Location 264

Retail TouchPoints

JULY 9, 2024

JCPenney CIO Sharmeelee Bala revealed the critical role that the retailer’s valuable customer data will continue to play in its turnaround, which is only appropriate since “the lens we have maniacally focused on is the customer and the customer experience,” she said in an interview with Retail TouchPoints.

Point of Sale 279

Point of Sale Payment Services Customer Experience Department Stores 279

Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. Some brands, however, have not shied away from this challenge.

Comparison Shopping 302

Comparison Shopping Consumer Shopping Customer Experience 302

Independent Retailer

JULY 29, 2022

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

Customer Experience 98

Customer Experience Shrinkage Checkout Inventory Management 98

Retail TouchPoints

MARCH 19, 2024

The store also features a curated assortment of exclusive, city-specific merch designed by Cookies SF. Cookies has been lauded for its next-gen customer experience , which combines high-touch technology, creative merchandising and entertaining brand storytelling. Clinton Ave.

Customer Experience 255

Customer Experience Location Marketing Store Operations 255

Retail TouchPoints

SEPTEMBER 1, 2022

Heading into the 2022 peak season, everything old is new again. For many of these retailers, turning a profit in 2022 means they will have to outperform expectations in the Q4 holiday shopping season, with many turning to ecommerce to drive consumer spending. Take Back Control With Tech-Enabled, End-to-End Supply Chain Management.

Fulfillment 310

Fulfillment Supply Chain Management Management Consumer 310

Retail TouchPoints

JULY 20, 2023

When members of the restaurant’s loyalty program hover their palm over the reader, associates can pull up their MyPanera account information, greet the guest by name and provide a customized experience, including palm-based payment.

Payment Services 246

Payment Services Planning ATS Supermarket 246

Retail TouchPoints

MARCH 8, 2023

The investment, which is up 27% from the amount spent in 2022, will primarily be used to remodel and maintain existing stores while opening new locations, along with improvements to supply chain and technology. Walmex plans to invest 45% of the funds to upgrade an unspecified number of existing stores.

Planning 285

Planning Payment Services Discount Store Location 285

Retail TouchPoints

SEPTEMBER 12, 2022

Owning the Entire Customer Experience. As a result, it has been able to maintain its DTC model and ensure it can keep its competitive pricing and own the entire customer experience — from delivery to installation. That’s why the ethos behind our brand is making every day feel as relaxing as Sunday morning.”.

Shopping 278

Shopping Customer Experience Shipping Consumer 278

Retail TouchPoints

APRIL 12, 2023

As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate. Leap is helping these brands rise to the occasion by leveraging its strategic relationships with operators.

Customer Experience 334

Customer Experience Shopping Consumer Fulfillment 334

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5. Why it Matters: In 2023, we saw employee turnover reach record highs.

Advertising 264

Advertising Store Operations Merchant Services Wholesale 264

Retail TouchPoints

SEPTEMBER 5, 2023

For example, a retailer that has a goal to boost Black Friday in-store sales by 15% this upcoming season could implement VR training now to prepare associates for the Black Friday shopping scramble by running them through different scenarios likely to arise. Is there one area that needs more engagement or visual experiences?

Customer Experience 260

Customer Experience Consumer Shopping Marketing 260

Retail TouchPoints

SEPTEMBER 25, 2023

Goldsby, who discussed supply chain issues with Retail TouchPoints in May 2022 , shared his thoughts on ways the industry can make supply chains both more reliable and cost-effective moving forward. On the other hand, ultra-liberal return policies are fine for the customer experience, but they’re really expensive.

Returns 306

Returns Supply Chain Management Fulfillment Customer Experience 306

Retail TouchPoints

SEPTEMBER 11, 2023

According to the Forrester survey , 55% of brands say winning foot traffic will be a top challenge, while a McKinsey report found that more consumers switched brands in 2022 compared to the previous two years. To truly bring immersive experiences to life, retailers need to examine their tech stack closely.

Point of Sale 264

Point of Sale Customer Experience Shopping Location 264

Retail TouchPoints

MAY 3, 2023

The store growth builds on the 139 locations opened or remodeled in 2022 , which Aldi credited as contributing to the 9.4 million new customers the grocer attracted that year. Aldi also experienced double-digit sales growth due to shoppers seeking lower prices in a time of inflation. in a statement.

Grocer 272

Grocer Planning Location Customer Experience 272

Retail TouchPoints

APRIL 10, 2023

federal workplace inspectors opened inspections at stores on 58th Avenue and Marion Oaks Manor in late August and September 2022. In Alabama, Florida and Georgia alone, OSHA has issued citations stemming from 23 Dollar General store inspections from Feb. 1, 2022 through Jan 31, 2023, with a total of nearly $7.5

Merchandise Store 260

Merchandise Store Location Accounting Customer Experience 260

Retail TouchPoints

MARCH 19, 2024

Other retailers’ efforts include: Nordstrom launched its BEAUTYCYCLE program in October 2020 ; Walmart piloted beauty package recycling in partnership with Procter & Gamble at 25 stores in September 2022 ; Saks debuted its Beauty Recycling program in November 2022 ; and Sephora began working with Pact on its Beauty (Re)Purposed recycling program (..)

ATS 289

ATS Store Operations Customer Experience Fulfillment 289

Retail TouchPoints

MARCH 18, 2024

Generative AI has only been publicly available as a friendly user interface since November 2022, and it’s already being embedded in retail operations such as customer service, marketing and even new shopping experiences,” said Michelle Grant, Director, Strategy and Insights for Retail at Salesforce in an interview with Retail TouchPoints.

Store Operations 317

Store Operations Shopping Marketing Management 317