Retail TouchPoints

SEPTEMBER 8, 2023

billion Kroger-Albertsons merger, first announced in October 2022 , had been planned with store divestitures in mind, but the specific number to be sold and their locations had not yet been determined. billion during the same period in 2022. compared to Q2 2022. billion in cash. The retailer generated $33.9

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Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Lowe’s has converted eight of its regions, covering more than half its nearly 1,800 U.S. During the call on Nov.

Fulfillment 269

Fulfillment Markdowns Store Operations Customer Experience 269

Retail TouchPoints

JUNE 7, 2022

Clark has served in managerial positions at a number of fulfillment centers and helped establish the company’s Tokyo fulfillment center, and led the build out Amazon’s transportation network. We also have a solid multi-year plan to fight the inflationary challenges we are facing in 2022.

Consumer 264

Consumer Fulfillment Customer Experience Planning 264

Retail TouchPoints

JANUARY 19, 2023

Starbucks and DoorDash have expanded their delivery partnership to Northern California, Texas, Georgia, Florida and other select markets, with plans for availability in all 50 states by March 2023. as well as market expansions in Seattle, Portland and New York City in 2022.

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Planning Location Marketing Customer Experience 280

Retail TouchPoints

NOVEMBER 3, 2021

More Dark Kitchens Over the next five years, QSR chain Wendy’s is planning to add 700 kitchens in converted shipping containers to support delivery. These and other benefits will feed “massive increases in groceries, soft goods and the hospitality sector” for mobile deployments, explained Buzek.

Payment Services 350

Payment Services Checkout Fulfillment Kiosk 350

Inside Retail

FEBRUARY 15, 2022

This is creating new challenges for retail operations, including a particular demand for agile merchandise planning and supply-chain processes. Such decisions are not new; however, they are now occurring outside of typical planning cycles and with less data to guide them. Retailers are finding omnichannel fulfilment complex.

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Planning Merchant Services Fulfillment Department Stores 130

Retail TouchPoints

MARCH 31, 2023

Wish has been in the midst of a massive turnaround effort for more than a year now, and in summer 2022, the app reintroduced itself to consumers with a rebrand and major marketing blitz. And this is just the first of in a series of shopping events Wish has planned for 2023.

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Retail TouchPoints

DECEMBER 16, 2022

As discount shopping app Wish continues its comeback effort , parent company ContextLogic outlined its plans for 2023 at a summit for its merchants — including a major overhaul of the platform’s shipment pricing structure in order to bring down shipping costs for customers. The brand also opened a pop-up shop from Dec.

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Shipping Fulfillment Checkout Fashion 304

Retail TouchPoints

NOVEMBER 9, 2021

The retailer already has phased in the $15 per hour minimum wage across several markets and plans to hit this target nationally for both new and current associates by May 2022.

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Planning Marketing Store Operations ATS 294

Retail TouchPoints

APRIL 28, 2023

billion in Q1 2022. Amazon put an emphasis on convenience as a driver for its retail business during the quarter: nearly 26 million customers utilized same-day delivery, up 50% compared to Q1 2022, according to CEO Andy Jassy. While Amazon’s retail sales growth held steady from 2022, AWS’ growth of 16% to $21.4

Fulfillment 324

Fulfillment Planning Customer Experience Management 324

Retail TouchPoints

MARCH 14, 2024

The Home Depot plans to open four new distribution centers designed specifically for the needs of its professional customers in the first half of 2024. Over the last several years, we have been investing to deliver a faster, more convenient, differentiated experience for our pros.

Fulfillment 242

Fulfillment Management Marketing Location 242

Retail TouchPoints

JULY 5, 2022

Amazon has delayed or canceled plans for at least 16 U.S. This scaling back follows a disappointing Q1 2022, during which the ecommerce giant reported a $3.8 billion net loss, which was partially driven by $6 billion in added costs — including the cost of operating its massive fulfillment network. year-over-year.

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Fulfillment Planning Customer Experience Consumer 289

Retail TouchPoints

MAY 10, 2022

As a result, customers can now get their orders in half the time and with 40% reduced cost of delivery for pickup parcels. Expansion plans include the first IKEA stores in Stockholm and Toronto, which were specially designed to operate in busy downtown locations. IKEA also has been experimenting with even smaller stores in the U.S.,

Planning 261

Planning Location Shipping Management 261

Retail TouchPoints

MAY 9, 2023

There, she helped accelerate topline sales through supplier partnerships, increased innovation and improved customer experiences. and ecommerce sales were up 17% year-over-year for Q4 2022, which ended [PROVIDE DATE]. Watkins is a 24 -year Walmart veteran who has served in multiple roles, most recently as EVP of the U.S.

Fulfillment 255

Fulfillment Customer Experience Planning Consumer 255

Retail TouchPoints

FEBRUARY 2, 2024

Amazon has debuted Rufus , a new generative AI-powered conversational shopping experience, at the same time that it reported strong earnings for Q4 2023 and the full year. Both announcements highlighted the transformative potential of gen AI, with Amazon planning to lean heavily into the technology in the coming year. billion in 2022.

Shopping 248

Shopping Advertising Customer Experience Apparel 248

Retail TouchPoints

NOVEMBER 30, 2023

ParcelLab is not just a vendor, but a partner,” said Breanna Moreno, VP of Customer Experience at True Classic in a statement. Centralized, real-time customer analytics provided by ParcelLab have been invaluable in driving future business strategy and creating a fully personalized experience for our growing customer base.”

Shipping 256

Shipping Returns Customer Experience Management 256

Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. In the retail world, swift order processing is the hallmark of efficient logistics operations and exceptional customer service.

Fulfillment 285

Fulfillment Returns Shipping Promotions 285

Rangeme

AUGUST 1, 2022

Fulfillment is a broad term that encompasses every aspect of storing, packing, and shipping your goods. Choosing the right 3PL will give you more time to grow your brand and work on product development, rather than miscellaneous fulfillment tasks. What are the benefits of outsourcing your fulfillment? And what does it cost now?

Fulfillment 52

Fulfillment Shipping Wholesale Planning 52

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

Fulfillment 282

Fulfillment Drop-Shipping Supply Chain Management Grocer 282

Retail TouchPoints

MARCH 21, 2022

Google’s management solution appears to be aimed at the small- to mid-sized retailer market, an already hotly contested territory being fought over by Shopify, with its Shopify Fulfillment Network offering two-day delivery and promising smooth returns, and Amazon with its FBA (Fulfillment by Amazon) services for its marketplace sellers.

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Fulfillment Planning Returns Management 212

Retail TouchPoints

NOVEMBER 22, 2023

“Adding Uber Eats to our stable of marketplace options was a natural next in expanding convenient access to our better-than-elsewhere bargains and fulfilling the omnichannel objective within our multi-year plan,” said Matt Weger, SVP and Chief Digital and Technology Officer at Big Lots in a statement. and Canada in a statement.

Fulfillment 147

Fulfillment Planning Consumer Shopping 147

Retail TouchPoints

JULY 21, 2020

Walmart Canada is planning a $3.5 Today’s significant investment will position us for future growth and make Walmart Canada even better for our associates and our customers,” said Horacio Barbeito, President and CEO of Walmart Canada in a statement. “We The equivalent in U.S. dollars is $2.58

Fulfillment 223

Fulfillment Payment Services Beauty and Health Checkout 223

Retail TouchPoints

SEPTEMBER 26, 2023

Pushback from Amazon is inevitable, as it will want to keep inventory down; however, it is imperative to plan ahead. Don’t oversell products if you don’t have the supply to fulfill orders. Businesses are more likely to influence Amazon buy-in when they can definitively sell what they say they can. What sold through?

Advertising 259

Advertising Fulfillment Shipping Returns 259

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge. What is order fulfillment?

Merchant Services 41

Merchant Services Fulfillment Drop-Shipping Shipping 41

Retail TouchPoints

NOVEMBER 17, 2023

“Our broad, strategic partnership should do just that, from changing the ease with which customers can buy vehicles online, to making it simple to use Alexa in Hyundai vehicles for entertainment, shopping, smart home adjustments and calendar checks, to enabling Hyundai to transform their customer experiences and business operations by moving to AWS.”

Customer Experience 225

Customer Experience Promotions Payment Services Shopping 225

Retail TouchPoints

NOVEMBER 14, 2023

The retailer, known for its ultra-low prices and treasure hunt customer experience, plans to file a lawsuit on Nov. In July 2022 Amazon filed a lawsuit against the administrators of more than 10,000 Facebook groups that try to orchestrate fake reviews in exchange for money or merchandise. 16, 2023 in the U.S.

Fast Fashion 227

Fast Fashion Customer Experience Promotions Fashion 227

Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. BOPIS’ value increases even more after holiday shipping cutoff dates, when as many as one in three orders are fulfilled via BOPIS.

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Returns Fulfillment Shipping Checkout 228

Retail Focus

APRIL 27, 2023

This new flagship store offers an innovative proposition that combines a showrooming experience with fast and convenient digital fulfillment, and in-store order and collect services, bringing the brand’s online and offline presence together.

Outdoor 130

Outdoor Accessories Customer Experience Fulfillment 130

Retail TouchPoints

AUGUST 1, 2022

Amazon said it plans to expand to additional retailers and cities around the country in the months ahead. Amazon then sends the order to the store and a retail store associate fulfills it. Then an Amazon delivery partner picks up the order from the retail location and delivers it to customers that same day.

Merchant Services 258

Merchant Services Fulfillment Checkout Location 258

Retail TouchPoints

JANUARY 3, 2023

15, 2022 at Tanger Outlets in Riverhead, N.Y., Laugh aligned CS Hudson’s knowledge with the power of social good while enabling the use of today’s most current in-store and online technology to drive better customer experiences and awareness. The fifth annual “Live. Laugh” Pop-Ups for Good event, held Dec.

Shopping 258

Shopping Accessories Apparel Customer Experience 258

Retail TouchPoints

SEPTEMBER 12, 2022

Owning the Entire Customer Experience. As a result, it has been able to maintain its DTC model and ensure it can keep its competitive pricing and own the entire customer experience — from delivery to installation. That’s why the ethos behind our brand is making every day feel as relaxing as Sunday morning.”.

Shopping 258

Shopping Customer Experience Shipping Consumer 258

Retail TouchPoints

AUGUST 7, 2023

A few days before reporting Q2 earnings, Wish also announced plans to cut approximately 34% of its workforce, or about 255 employees, in order to “refocus the company’s operations.” The introduction of flat-rate shipping in the first half of this year was a major push by Wish to reduce customer friction.

Merchant Services 221

Merchant Services Drop-Shipping Shipping Payment Services 221

Retail TouchPoints

DECEMBER 16, 2022

in November 2022 compared to the previous month, though they were up 6.5% The National Retail Federation (NRF) and Appriss Retail projected that the 2022 returns rate will remain at 16.5%, nearly even with the 16.6% trillion in brick-and-mortar sales for 2022, with $603 billion returned and $62.1 Retail sales fell 0.6%

Returns 284

Returns Home Furnishings Department Stores Customer Experience 284

Retail TouchPoints

JUNE 13, 2022

Back in 2013, Jeff Bezos proclaimed his plans to begin delivering packages by drone on a 60 Minutes interview. The company’s vision for drone delivery involves a vast fulfillment network of drones across the country, but the logistics of creating such a service are complicated, not least because of the volume of other airborne objects.

Fulfillment 245

Fulfillment Returns Location Planning 245

Inside Retail

APRIL 11, 2022

BigCommerce was named Solution Provider of the Year in the 2022 Australian Vendors In Partnership (VIP) awards announced last night during the Retail Global conference on the Gold Coast. Other winners were: Best Holistic Customer Experience Solution: MI Academy. Innovation in Fulfillment/Supply Chain: ShipStation.

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Fulfillment Management Customer Experience Planning 130

Retail Bound

MAY 22, 2022

As we rapidly approach the peak selling season for 2022, I thought it might be beneficial to take a quick look at where retail stores currently stand. headquartered retailers plan to open more 8,100 new stores — nearly doubling the number of stores that closed ( The Daily on Retail ). The post Is Retail Dead in 2022?

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Drop-Shipping Finance Apparel Consumer 52

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. And it’s not just helping consumers.

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Checkout Customer Experience Merchandise Store Consumer 250