Hyken

APRIL 11, 2022

Each week I read many customer service and customer experience articles from various resources. Employee Engagement vs. Employee Experience: What’s the Difference & Why it Matters by Luke Jamieson. It’s the experience that drives engagement. Yes, it’s the article is that short!).

Employee Engagement 55

Employee Engagement Customer Experience Returns Location 55

Inside Retail

JANUARY 12, 2023

Since the launch of Morsl’s micro markets, our service offering has extended to coffee, pantry, breakroom procurement and employee engagement events. Compared to traditional vending machines, we also offer an enhanced customer experience, where customers can view before purchasing and pick up the fresh food.

ATS 130

ATS Employee Engagement Kiosk Planning 130

Hyken

MARCH 27, 2023

Each week, I read many customer service and customer experience articles from various resources. 3 Digital Marketing Strategies That Can Improve Customer Retention by John Hall (Forbes) What happens if you gain 10 new customers but lose 20 from your existing client base? Here are my top five picks from last week.

Customer Retention 19

Customer Retention Customer Experience Consumer Marketing 19

Hyken

MARCH 28, 2022

Each week I read many customer service and customer experience articles from various resources. Research: How Employee Experience Impacts Your Bottom Line by Kate Gautier, Tiffani Bova, Kexin Chen, and Lalith Munasinghe. Go to The Customer Focus to learn more about our customer service training programs.

Customer Experience 55

Customer Experience Employee Engagement Returns Consumer 55

Theatro

OCTOBER 6, 2022

The quality of a customer’s experience is directly related to the level of employee engagement. When customers need assistance, they expect fast, reliable service and they shouldn’t have to look all over the store for help. Retailers Are Looking to Technologies for Resolution. Resurgence of the QR Code.

Employee Engagement 52

Employee Engagement Customer Experience Checkout Management 52

Inside Retail

JULY 12, 2022

The Customer Experience and Insight (CXI) research group faced this challenge recently when planning for our upcoming Strategic Planning and Management in Retailing (SPMR) executive education program. The pandemic has clearly exacerbated the need for employee engagement and a sense of community.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

I Vend

DECEMBER 13, 2022

This gives retailers the opportunity to win new customers over the gift-giving season and then convert them to becoming repeat shoppers. In 2022, offers and discounts are more important than ever, as shoppers balance the desire to give gifts with the squeeze on their budgets from cost of living increases.

Promotions 97

Promotions Employee Engagement Returns Checkout 97

Theatro

MAY 4, 2022

While Walmart and Amazon retained their positions at the top, in the 2022 edition of the RIS Top 100 Retailers , it is interesting to compare how the top 100 continue to innovate to meet customer demands and stay ahead of the competition. The major benefits these retailers see go beyond reduced labor costs.

Employee Engagement 73

Employee Engagement Specialty Retailers Retail Marketing Marketing 73

Hyken

MAY 4, 2023

Customer service productivity is vital to meeting customers’ needs in 2023 and beyond. Not only is customer service productivity important for providing a good customer experience, it is also vital for business success. What is customer service productivity?

Customer Experience 52

Customer Experience Customer Retention Promotions Employee Engagement 52

Mass Relators

JUNE 20, 2022

Hawthorne will be responsible for developing strong talent and building teams, fostering the company’s purpose-driven culture and leading customers’ experiences. Huffman has been responsible for creating key HR programs focused on employee engagement, performance management and leadership development.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Theatro

AUGUST 15, 2022

While providing a high-quality customer experience has always been a challenge for retailers, doing it has arguably become even more difficult in 2022. Only 36% of workers were engaged in their workplace in 2020, and according to Gallup’s 2022 survey , that’s fallen to just 32%. Here’s how they can do just that.

Management 52

Management Checkout Planning Employee Engagement 52

Clover - Retail

MARCH 29, 2024

According to the 2022 Job Seeker Nation Report , one-third of new employees quit their position in the first three months. Assign mentors or buddies to support new employees. Pair new employees with more experienced employees. In a high-turnover industry like retail, the risk can be even higher.

Planning 40

Planning Employee Engagement Inventory Management Point of Sale 40

Retail Focus

OCTOBER 21, 2022

And yet a third cite a lack of leadership experience in product (34%) and nearly a quarter cite a lack of leadership experience in technology (23%) as their top strategic concerns. The survey was conducted by research firm Vanson Bourne on behalf of Elsewhen in Q3 2022. Study background.

Employee Engagement 239

Employee Engagement Customer Experience Marketing ATS 239

365 Retail

OCTOBER 21, 2022

And yet a third cite a lack of leadership experience in product (34%) and nearly a quarter cite a lack of leadership experience in technology (23%) as their top strategic concerns. The survey was conducted by research firm Vanson Bourne on behalf of Elsewhen in Q3 2022. Study background.

Employee Engagement 96

Employee Engagement Customer Experience Marketing ATS 96