Retail TouchPoints

JULY 27, 2020

As the near-term impact of the pandemic on retail employment crystalizes, participants in a recent RetailWire discussion debated how long it will take for retail employment to return to pre-pandemic levels — if it ever does — and what that means to recruitment and career paths in retail in the years ahead. Yes, some technologies (e.g.

Returns 197

Returns Fulfillment Checkout Marketing 197

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

Fulfillment 41

Fulfillment Drop-Shipping Shipping Returns 41

Retail TouchPoints

APRIL 26, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center. But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center.

Promotions 276

Promotions Shopping Consumer Fulfillment 276

Retail TouchPoints

MARCH 21, 2022

Now Google has debuted its Last Mile Fleet Solution for companies that directly manage or own their own delivery fleets. Walmart debuted its GoLocal solution in August 2021, the same month that Rakuten Super Logistics introduced Xparcel Expedited , a logistics-as-a-service offering aimed at small- to mid-size ecommerce retailers.

Fulfillment 198

Fulfillment Planning Returns Management 198

Wiser

JUNE 5, 2023

As a small business owner, managing supply chain issues is nothing new. Fortunately, there are several strategies that you can use to ensure that your supply chain is managed properly and efficiently. It also includes managing returns from customers who may be unhappy with their purchases or have received damaged items.

Management 147

Management Drop-Shipping Shipping Supply Chain Management 147

Retail TouchPoints

FEBRUARY 23, 2021

31, 2021 was $160 million , putting the company back in the black but still down significantly from the $340 million generated in the same quarter the previous year. Macy’s has managed its liquidity with a benefit from working capital, while navigating the challenging environment with inventories declining 27% and cash of approximately $1.7

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

AUGUST 4, 2021

Amazon has introduced two new Fulfillment by Amazon (FBA) programs to help merchants selling on Amazon resell customer-returned or overstocked items. FBA Liquidations will provider sellers the option to use Amazon’s existing wholesale liquidation partners and technology to recoup potential losses on returned and overstock inventory.

Merchant Services 298

Merchant Services Returns Wholesale Apparel 298

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 138

Consumer Payment Services Fulfillment Advertising 138

Retail TouchPoints

APRIL 4, 2022

JCPenney is celebrating its 120 th anniversary with a fresh campaign centered on retail’s return: “Shopping is Back!” JCPenney also is launching a cross-country “Shopping is Back!” Tour that will celebrate the retailer’s milestone as it travels across the U.S.

Shopping 296

Shopping Department Stores Fulfillment Returns 296

Retail TouchPoints

MAY 3, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center. But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center.

Promotions 183

Promotions Shopping Consumer Fulfillment 183

365 Retail

JUNE 8, 2022

But with great gains come great returns. In 2021, sorting out product refunds cost retailers an average of over £15,000 a month. Significant revenue gets lost when mass quantities of orders are returned, leaving retailers with a ton of inventory that is then discounted, liquidated, or even thrown out. In a store?

Returns 52

Returns Inventory Management Supply Chain Management Management 52

Inside Retail

SEPTEMBER 25, 2021

While pricing is far more cutthroat now than ever before, fast and accurate order fulfilment and ease of returns have also become critical to survival on the e-commerce playing field. billion on online retail in the 12 months to May 2021, around 13.2 The scope of e-commerce continues to expand at unprecedented rates.

Consumer 246

Consumer Fulfillment Sporting Goods Returns 246

Retail TouchPoints

APRIL 14, 2022

Garcia will report to eBay CEO Jamie Iannone and will manage the marketplace’s Core Product organization and cultivate tech-led reimagination to improve the user experience. “We This move represents a return to eBay for Garcia, who spent 11 years within the company’s search and buyer experience beginning in 2003.

Fulfillment 276

Fulfillment Returns Management ATS 276

Retail TouchPoints

NOVEMBER 10, 2020

Adjust to Return Reluctance. The need to control the volume of returns and make the return process as seamless as possible is more important than ever, as the pandemic has turned what was previously a banal chore into a riskier undertaking. Customers also expect retailers to communicate about the return process.

Shipping 284

Shipping Fulfillment Returns Sporting Goods 284

A1 Retail

APRIL 15, 2021

XPO Logistics, a global provider of transport and logistics solutions, has announced it has been awarded the contract to manage a new fulfilment centre in Lichfield Staffordshire for leading online fashion retailer ASOS. The expansion further cements XPO’s position as a leader in outsourced e-fulfilment in the UK.

Fulfillment 52

Fulfillment Fashion Management Returns 52

Retail TouchPoints

APRIL 27, 2022

For product categories including furniture, major appliances, fitness, bedding and DIY, “it’s not only a technology problem and a process problem, but it’s also a network problem [in terms of logistics and fulfillment],” he added. The Outsized Problem of Oversize Returns.

Returns 215

Returns Consumer Apparel Fulfillment 215

Retail Focus

APRIL 7, 2022

For many SME retailers, the thought of scaling their businesses to enter new markets has many perceived barriers, particularly if you’re managing multiple roles within your business from stock procurement to marketing, quality control and customer services. Simplifying the schemes available. Moving your stock to an EU distribution centre .

Payment Services 130

Payment Services Drop-Shipping Fulfillment Shipping 130

Retail TouchPoints

SEPTEMBER 8, 2021

A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. today, meaning that in terms of purchasing power, 2021 Amazon Prime members are only paying ~$10 more per year than they were 15 years ago.

Merchant Services 218

Merchant Services Payment Services Fulfillment Shipping 218

Inside Retail

APRIL 26, 2022

Here, Australia and New Zealand general manager Preet Bains discusses the brand’s omnichannel strategy, the sensory appeal of its unique stores and the key to maintaining the relevance of a legacy brand. . Once these products have been enjoyed, the depleted vessels can be returned to the store and exchanged with a refilled replacement.

Management 130

Management Beauty and Health Customer Experience Promotions 130

Retail TouchPoints

NOVEMBER 8, 2021

New technologies such as semantic vector search have made it possible to not only deliver what buyers are searching for but also fulfill their goals. Yes, the search should return the precise results for this precise query. Garrett Schwegler is the Program Manager for Digital Commerce at Lucidworks , a leader in AI-powered search.

Fulfillment 271

Fulfillment Returns Customer Experience Planning 271

Inside Retail

FEBRUARY 28, 2022

Whilst 2020 was about dealing with the outcomes of the acceleration of e-commerce and omnichannel, in 2021, retailers were trying to cope with a perfect storm of demand and supply issues, including international shipping uncertainty, loss of capacity, increased costs – even a lack of containers and pallets.

Fulfillment 130

Fulfillment Drop-Shipping Planning Management 130

Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems.

Drop-Shipping 213

Drop-Shipping Shipping Accounting Management 213

M19 Retail

DECEMBER 13, 2020

Maker of the end-to-end retail suite sweeps the LeaderBoard placing Top 10 in 32 categories, including customer satisfaction, quality of support and return on investment. Mi9 was also placed in 32 Top 10 categories, including customer satisfaction, quality of support and return on investment. 2 – Specialty Vendor Leaders.

Returns 52

Returns Fulfillment Planning Apparel 52

Retail TouchPoints

FEBRUARY 5, 2021

Additionally, there will be a wave of returns that will need to be properly managed and tracked in a way that promotes profitability and customer satisfaction. One key is to create one integrated view of all inventory, customers and transactions, and the other is to create a frictionless returns process. Next Steps.

Payment Services 173

Payment Services Returns Specialty Retailers Promotions 173

Mass Relators

OCTOBER 25, 2023

–   Zebra Technologies Corporation  has announced the findings of its 16 th Annual Global Shopper Study that confirmed retailers are feeling the omnichannel squeeze, particularly with managing online returns and reducing shrink caused by theft, fraud and other contributing factors.

Checkout 52

Checkout Payment Services Shrinkage Returns 52

Inside Retail

MARCH 23, 2022

Many of them are making investments into the additional distribution space to cater for last-mile fulfilment as well as to house extra inventory to protect against shortages. Without the chains or the shops on the ground to be able to help with fulfilment and returns, it all has to come back to warehouses and warehouse hubs.”.

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Fulfillment Inventory Management Returns Location 130

Inside Retail

JANUARY 4, 2022

Young Australians see retail jobs as a stop-gap in their careers rather than a long term proposition, a perception that has been shaped largely by how retailers design and manage these retail roles. Accenture’s 2021 Holiday Shopping report reveals that most Australians (56 per cent) plan to eventually return to physical stores.

Returns 130

Returns Fulfillment Shopping Management 130

Retail TouchPoints

NOVEMBER 10, 2022

“What we’re probably going to see is not necessarily more items sold, but because prices are going up due to inflation, consumers are buying the same amount but ultimately spending more, ” predicted Alex Kazim, VP and General Manager of Global Advertising for eBay in an interview with Retail TouchPoints. “We

Advertising 247

Advertising Shipping Consumer Shopping 247

Retalon

SEPTEMBER 22, 2021

A retail fulfillment process that is known as BOPIS — Buy Online, Pickup In-Store. During the pandemic, BOPIS retail fulfillment options kept businesses running while limiting person-to-person contact – which was essential during the pandemic. BORIS (Buy Online Return In-Store): Concentrates on reverse logistics.

Fulfillment 41

Fulfillment Payment Services Inventory Management Shipping 41

Retalon

APRIL 27, 2021

Advanced analytics has the capacity to integrate every channel of a multi-channel business into its forecast to maximize the return on promotion investments. While at the same time adding to the online fulfillment system, by providing in-store pickup and local same-day delivery. Order fulfillment automation.

Fulfillment 41

Fulfillment Markdowns Promotions Returns 41

Retail TouchPoints

JANUARY 20, 2022

In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. With everything seemingly managed by the customer through the app, one wonders what exactly store associates will do, and indeed whether there even will be humans on-site.

Payment Services 221

Payment Services Apparel Inventory Management Department Stores 221

Retail TouchPoints

AUGUST 18, 2020

As we enter into a post-pandemic world, supply chain management leaders will undoubtedly be laser-focused on the question of how to build more resilient, breathable supply chains that are better able to endure future disruption. Organizations would do well to identify secondary suppliers that can help mitigate risks in their supply chain.

Supply Chain Management 260

Supply Chain Management Management Returns Fulfillment 260

Inside Retail

APRIL 27, 2022

The concept is an extension of the business’ successful direct-to-boot contactless service, though the site will not house a mainline Woolworths supermarket, instead serving as a dark store which will also fulfil orders to the local area through delivery apps, such as Uber Eats.

Supermarket 130

Supermarket Fulfillment Shopping Location 130

Retail TouchPoints

OCTOBER 7, 2022

The new offering is powered by Bolt’s Checkout Everywhere solution (originally called Tipser until it was acquired by Bolt in late 2021), which allows websites of all kinds to add transaction capabilities and sell products from participating merchants. “We’re Then the merchant takes over for fulfillment, logistics and so on.”.

Merchant Services 250

Merchant Services Checkout ATS Fulfillment 250

Retail TouchPoints

JULY 8, 2021

consumers to return to some version of normalcy, global sentiment is still mixed, according to Kantar’s Wave 9 survey of more than 10,000 people across 20 countries. Anxiety rates undoubtedly influence consumer behaviors, especially shoppers’ willingness to return to large physical spaces such as malls.

Payment Services 284

Payment Services Consumer Shopping Returns 284

Retail TouchPoints

AUGUST 25, 2021

If retailers think online shopping in 2021 is about the simple exchange of goods for money, they’re doing it wrong. If a retailer’s online infrastructure can’t cope with a sudden spike in demand following, say, a Black Friday sale, those customers are unlikely to return. From Monolith to Microservices. That’s the value of cloud native.

Payment Services 253

Payment Services Shipping Customer Experience Supermarket 253

Retail TouchPoints

FEBRUARY 4, 2021

Amazon is seeing returns on its sustainability investments, particularly for its electric delivery van pilot and machine learning (ML)-powered reductions in packaging weight. Last year, Amazon delivered more than 20 million packages using electric vehicles, and the retailer plans to continue building on this momentum in 2021.

Shipping 174

Shipping Accounting Returns Planning 174