Retail TouchPoints

DECEMBER 15, 2023

Kroger has kicked off a multi-year agreement to have Gatik AI ’s autonomous box trucks transport products from the retailer’s Dallas customer fulfillment center to multiple retail locations in the area. for multi-city deployments of autonomous delivery vehicles in September 2021. and Louisiana since late 2020.

Marketing 236

Marketing Fulfillment Location Shopping 236

Retail TouchPoints

FEBRUARY 1, 2021

Another, a fashion brand with product stuck in closed retail locations, had to shift distribution models to meet a surge in online demand. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? Customer Experience and Commerce in 2021: Striking a Wait-and-See Balance.

Customer Experience 280

Customer Experience Checkout Consumer Marketing 280

Retail TouchPoints

SEPTEMBER 20, 2023

Holiday hiring was also down year-over-year in 2022, with employers adding 519,400 jobs, a 26% decline from 2021. Toward Pay Increases Photo courtesy Amazon Amazon has opened more than 50 new fulfillment centers, delivery stations and same-day delivery sites in the U.S. Amazon: 250,000 + $1.3B

Planning 238

Planning Fulfillment Payment Services Location 238

Retail TouchPoints

JULY 21, 2020

store, and it plans to open 70 more brick-and-mortar locations in 2020. Four of those new stores will be in the greater Phoenix area, representing a new market for Aldi , as well as its first locations in Arizona. The coronavirus pandemic has done little to slow Aldi ’s growth: the low-price supermarket chain has opened its 2,000 U.S.

Location 214

Location Planning Supermarket Marketing 214

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

Fulfillment 41

Fulfillment Drop-Shipping Shipping Returns 41

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

Payment Services 218

Payment Services Shopping Planning Fulfillment 218

Retail TouchPoints

FEBRUARY 8, 2023

After announcing its ambitious franchising plans in May 2021, the retailer converted an existing Greensboro, N.C. The Vitamin Shoppe has opened the first of a planned dozen+ new franchise stores this year in Valparaiso, Ind. Vitamin Shoppe store to a franchise operation in February 2022 , but now the program is moving into a higher gear.

Planning 209

Planning Location Checkout Marketing 209

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ).

Fulfillment 245

Fulfillment Social Commerce Customer Retention Consumer 245

Mass Relators

MARCH 4, 2022

powered by the Kroger Fulfillment Network and Ocado Group. Austin, Texas The 70,000-square-foot spoke facility in northeast Austin , pending finalization of lease negotiation, will collaborate with the hub in Dallas, TX , serving as a last-mile cross-dock location that efficiently expands Kroger’s grocery delivery services.

Fulfillment 52

Fulfillment Location Value Offer Customer Experience 52

Retail TouchPoints

NOVEMBER 9, 2022

Items will be fulfilled from Sephora’s 500+ U.S. Additionally, consumers can shop on Sephora’s website for same-day delivery powered by DoorDash Drive, the company’s white label fulfillment platform. As part of the new partnership, DoorDash has launched a Beauty tile on its home page. Items from U.S.

Fulfillment 254

Fulfillment Wholesale Accounting Consumer 254

Retail TouchPoints

NOVEMBER 8, 2023

with a new location in Florida set to open 2024. “We have a unique and deep understanding of the evolving nature of our industry and want to support suppliers as they grow and expand their brands.” Ankaa currently has facilities in Shepherdsville, Ky. and Fairfield, Calif.,

Fulfillment 197

Fulfillment Location Marketing ATS 197

Retail TouchPoints

OCTOBER 11, 2022

To help prevent the threat of package theft from in front of customers’ homes, the 21,000 Via.Delivery locations, typically located within retail stores, will hold packages for up to seven calendar days. porches in 2021, with 64.1% More than 210 million packages were reported missing from U.S.

Shipping 245

Shipping Fulfillment Location Management 245

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 137

Consumer Payment Services Fulfillment Advertising 137

Retail TouchPoints

AUGUST 1, 2022

“The expansion of Amazon’s same-day delivery to include beloved brands delivered directly from nearby retail locations is just another way we are offering customers even greater selection, at faster speeds,” said Sarah Mathew, Director of Amazon Delivery Experience in a statement. “We Seattle and Washington D.C.

Merchant Services 241

Merchant Services Fulfillment Checkout Location 241

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

Fulfillment 267

Fulfillment Drop-Shipping Supply Chain Management Grocer 267

Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. These [second locations] take those shoppers out of the regular store’s aisles into a space that can be fully automated with robotics, floor to ceiling.

Payment Services 335

Payment Services Checkout Fulfillment Kiosk 335

Retail TouchPoints

JULY 26, 2022

In fact, Salesforce has already predicted that the modest growth of the 2021 holiday shopping season could foreshadow this year , with Q1 data showing a 3% YoY decrease in global digital sales. and shoppers placed 12% fewer orders worldwide compared to the same period in 2021. Loyalty Shifts to Value.

Drop-Shipping 278

Drop-Shipping Fulfillment Consumer Shipping 278

Retail TouchPoints

DECEMBER 9, 2021

It’s not possible for many brands to completely avoid China as a manufacturing location, and when that’s the case, consider moving one step further down the supply chain funnel, diversifying destination ports. A distributed fulfillment network model can benefit brands beyond port congestion as well. Ongoing Strategies for Success.

Fulfillment 270

Fulfillment Shipping Consumer Management 270

Retail TouchPoints

MARCH 21, 2022

Google’s management solution appears to be aimed at the small- to mid-sized retailer market, an already hotly contested territory being fought over by Shopify, with its Shopify Fulfillment Network offering two-day delivery and promising smooth returns, and Amazon with its FBA (Fulfillment by Amazon) services for its marketplace sellers.

Fulfillment 195

Fulfillment Planning Returns Management 195

Retalon

JANUARY 5, 2021

Simply put, inventory balancing is the process of moving excess inventory from one retail location to a retail location where that inventory is in demand. Today’s big retailers operate multiple store formats, from big-box flagship stores to minimal-assortment express locations. What is inventory balancing?

Location 41

Location Inventory Management Markdowns Fulfillment 41

Retail TouchPoints

FEBRUARY 24, 2021

Consider different “stores” (physical touch points) for different locations and customer needs. Stores no longer need people that just sell, they will perform multiple roles; fulfilling click-and-collect orders, performing livestreaming demonstrations or giving an onboarding tutorial to a customer at their home.

Consumer 162

Consumer Fulfillment Location Shopping 162

Mass Relators

JULY 11, 2022

is expanding its online order delivery network with the addition of a new customer fulfillment center (CFC) in Pleasant Prairie, Wis., Pleasant Prairie is located between Chicago and Milwaukee. billion in the comparable period in 2021. CINCINNATI — Kroger Co. the company said last month. “We Kroger posted sales of $44.6

Fulfillment 40

Fulfillment Promotions Location Management 40

Inside Retail

NOVEMBER 24, 2021

With the two dominant deal days in our rearview mirrors and the world still largely at home due to the pandemic’s restrictions, the e-commerce onslaught will continue, causing retailers to adjust their fulfilment strategies to stay afloat. Fulfilment operations expand to meet high volume, higher expectations.

Fulfillment 147

Fulfillment Management Consumer Customer Experience 147

Retail TouchPoints

FEBRUARY 24, 2022

While the business model for Pet Supplies Plus has focused on services, prescription fulfillment and products for an array of pets, Wag N’ Wash specializes in niche products and services including self-wash options, grooming services and natural food products for dogs along with a selection of cat-focused items.

Fulfillment 220

Fulfillment Location ATS 220

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Fulfillment 223

Fulfillment Payment Services Beauty and Health Checkout 223

Inside Retail

APRIL 22, 2021

According to the latest data from Australia Post, more than four in five households shopped online in early 2021 – an all-time high that’s been rising steadily since the global pandemic first sent people to online channels in record numbers. Fulfilment of the future. Australians spent an unprecedented $50.46

Fulfillment 299

Fulfillment Beauty and Health Advertising Accounting 299

Inside Retail

APRIL 27, 2021

Woolworths has announced its intention to build a 22,000sqm online fulfilment centre located in Auburn, Sydney, which will facilitate up to 50,000 online orders per week. The site is expected to begin construction in 2021, with an operational launch date in 2024. “To

Planning 243

Planning Supermarket Fulfillment Accounting 243

VMS

JULY 28, 2021

the concept transformed AT&T flagship locations into experience destinations for Wonder Woman fans. The largest challenge faced by the team was installing a sculpture at the San Francisco location that took Twenty Four 7’s vendor roughly eight weeks to create. Designed by Twenty Four 7 (Portland, Ore.), PHOTO GALLERY (3 IMAGES).

Promotions 93

Promotions Visual Merchandising Fulfillment Location 93

Retail TouchPoints

AUGUST 5, 2020

The “flatbed delivery center” scheduled to open in Stonecrest in 2021 is located near a railroad line and will accept oversized, bulky and heavy materials delivered by flat-bed trucks and rail cars. The 657,600-square-foot distribution center. It’s very, very important that we have a strategy for these customers.”.

Fulfillment 243

Fulfillment Location Planning Consumer 243

Retail TouchPoints

AUGUST 7, 2023

Department of Labor’s Occupational Safety and Health Administration (OSHA) has issued another citation to Amazon for exposing its workers to ergonomic hazards and failing to provide proper medical care, this time at its fulfillment center in Logan Township, N.J.

Fulfillment 208

Fulfillment Location ATS Store Operations 208

Mass Relators

JANUARY 7, 2022

It is one more innovative example of how Kroger is fulfilling its commitment to anything, anywhere, anytime.” ” The Los Angeles location is the first of the Kroger-Kitchen United collaboration. Additional locations in Texas are anticipated to open later in the month.

Location 52

Location Kiosk Supermarket Fulfillment 52

Retail TouchPoints

NOVEMBER 4, 2021

In September 2021, the retailer partnered with Instacart to launch Kroger Delivery Now , a virtual convenience store fulfilled by Kroger that delivers items from a selection of 25,000 fresh groceries and household essentials in as little as 30 minutes. Kroger has been bolstering its omnichannel operations in recent months.

Fulfillment 258

Fulfillment Shipping Promotions Location 258

Retail Focus

AUGUST 12, 2021

Located opposite Calvin Klein and Hollister on Ann Street (lower ground floor), the new 2,300 sq ft Gym+Coffee clubhouse concept launch forms part of the brand’s continued expansion and marks the 8th clubhouse store following the Manchester and London openings.

Fulfillment 162

Fulfillment Location Planning Management 162

Retail Times

JUNE 14, 2022

a leading, global, omnichannel retailer of apparel and accessories, today announced that it has expanded its same-day delivery service to the majority of its UK store fleet, including in over 30 Abercrombie & Fitch, abercrombie kids and Hollister locations. which was introduced in October 2021. Abercrombie & Fitch Co.,

Location 52

Location Accessories Apparel Fulfillment 52

Retail TouchPoints

MARCH 24, 2021

In order to lean into creating safer environments, we saw the rise of flexible fulfillment and contactless payments. We would also be remiss to talk about fulfillment without addressing the adoption of contactless payments, which 80% of respondents have confirmed using in the past year, and who would rate the experience as high-quality.

Payment Services 253

Payment Services Fulfillment Consumer Returns 253

Retail TouchPoints

AUGUST 2, 2022

Discount retailer Dollar General has appointed four members to its healthcare advisory panel as it continues to explore opportunities in medtail and healthcare — a process that began in earnest with the July 2021 appointment of Chief Medical Officer Dr. Albert Wu.

Fulfillment 241

Fulfillment Location Management ATS 241

Retail TouchPoints

MARCH 24, 2022

As a result, drop-off (at a carrier or retail location) became the preferred returns method for 67% of consumers, according to our BOXpoll surveys. More recently, as of December 2021, nearly half of consumers (46%) told us they’d be likely to use home pickup for returns if offered the option, and only 30% are unlikely.

Returns 309

Returns Drop-Shipping Merchant Services Shipping 309