Hyken

DECEMBER 3, 2021

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products. He shares the four key areas that lead to elevated customer experiences while growing rapidly. Voice of Customer.

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Customer Experience Drop-Shipping Employee Engagement Accounting 122

Retail TouchPoints

MARCH 3, 2022

Flash sales can help retailers boost revenue, attract new customers and enhance loyalty with existing customers. billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. Consider that in the U.S.,

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Merchant Services Drop-Shipping Payment Services Shipping 246

Retail TouchPoints

FEBRUARY 3, 2023

Drop shipping and print-on-demand are good options for smaller stores to avoid inventory issues. Drop shipping eliminates the guesswork of how much inventory to stock, and print-on-demand adds a layer of customization. Gift cards are a creative and strong option when there are tricky market conditions.

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Merchant Services Payment Services Marketing Drop-Shipping 286

Retail TouchPoints

NOVEMBER 9, 2021

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. Data also can help retailers make the most of whatever inventory they already have in warehouses as shipping capacity becomes more limited during the busy season.

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Fulfillment Drop-Shipping Shipping Consumer 306

Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. But what does that mean in practice for customers? They should be in all retailers’ playbooks.

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Checkout Drop-Shipping Payment Services Inventory Management 246

Retail TouchPoints

JUNE 1, 2021

When Woolworths announced plans for its new third-party marketplace in April 2021, the retailer’s Director of New Business Faye Ilhan described it as “a highly curated marketplace focused on range extension in our core everyday needs categories.” Achieving Seamless Integration Through Thoughtful Curation.

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Drop-Shipping Shipping Consumer Department Stores 299

Retail TouchPoints

MARCH 30, 2022

comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy. Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share.

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Fulfillment Drop-Shipping Supply Chain Management Grocer 298

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Holiday 2021 and Preparing for 2022.

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Payment Services Customer Experience Consumer Advertising 272

Retail TouchPoints

DECEMBER 23, 2022

Discounting and perks like free shipping have been successful drivers of Black Friday and Cyber Monday campaigns; however, dropping prices is not a winning strategy that creates a path to profitability. In fact, not only does discounting eat into margins, it reduces Average Order Value and Customer Lifetime Value as a result.

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Drop-Shipping Shipping Management Accounting 261

Retail TouchPoints

DECEMBER 6, 2021

This removes the cost and complexity of shipping furniture pieces for photoshoots, which is particularly difficult right now due to supply chain issues, as well as the difficulty of getting all the necessary staff in the same place at the same time. Creating the virtual showrooms was a fairly intuitive process.

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Drop-Shipping Home Furnishings Shipping Management 264

Retail TouchPoints

NOVEMBER 3, 2020

I think this will develop rapidly, such that we’ll see just the tip of the iceberg during this holiday season and even more into the first half of 2021. Because of the dramatic increase in online/DTC sales, the order profile has changed more to shipping individual packages to consumers. What can the retailer learn from and improve?

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Drop-Shipping Merchant Services Fulfillment Shipping 200

Retail TouchPoints

APRIL 25, 2023

On the B2B side, Merrell is using 3D and AR tech to sell their products via digital showrooms, prior to manufacturing and shipping, to increase speed to market, reduce costs and lower their carbon footprint. The furniture and home goods space is another sector of the market that’s seeing increased applications of this technology.

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Drop-Shipping Accessories Customer Experience Consumer 277

Retail TouchPoints

NOVEMBER 20, 2023

Dick’s Sporting Goods also attributed part of the brand’s 23% profit drop in the second fiscal quarter of 2023 to theft ( CNBC ). billion in 2021. This approach to in-store product placement allows employees to easily monitor popular items and acknowledge customers in areas where they are displayed.

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Payment Services Sporting Goods Inventory Management Loss Prevention 312

Retail TouchPoints

MAY 4, 2021

Central to all the company’s efforts is its use of FullStory , a digital experience analytics and insight platform that FTD deployed earlier in 2021. A pattern recurred at the end of each month, when customers were trying to order something for an event taking place early the following month. Discovering the ‘Unknown Unknowns’.

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Drop-Shipping Shipping Fulfillment Point of Sale 269

Retail TouchPoints

OCTOBER 24, 2022

We offer lots of added value for members, including pre-access to sneaker drops and free shipping within the UK. In fact, in May 2021 we dropped the “Man” from our company name — it was previously the Edit Man London. Our demographics are split 50-50 between male and female buyers.

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Drop-Shipping Clienteling Marketing Department Stores 213

Retail TouchPoints

JUNE 24, 2024

As an extension of this mission, M.M.LaFleur first ventured into resale in March 2021, fulfilling a pent-up need as shown by strong demand for the brand on third-party sites like Facebook and Poshmark, Twidwell explained. Once an item is sold, M.M.LaFleur sends the seller a shipping label so she can easily send it to the final buyer.

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Payment Services Drop-Shipping Promotions Consumer 209

Cisco Retail

APRIL 22, 2021

Reflecting on the nexus of Cisco’s product takeback and reuse program a year and a half after we relaunched it, Cisco VP of Global Distribution Sales Andrew Sage explains, “We wanted to make it as easy for our customers and partners to [send back old equipment] as it is to take recycling to the end of the driveway.”

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Drop-Shipping Returns Shipping Management 135

Inside Retail

FEBRUARY 28, 2022

Whilst 2020 was about dealing with the outcomes of the acceleration of e-commerce and omnichannel, in 2021, retailers were trying to cope with a perfect storm of demand and supply issues, including international shipping uncertainty, loss of capacity, increased costs – even a lack of containers and pallets.

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Fulfillment Drop-Shipping Planning Management 130

365 Retail

AUGUST 5, 2021

To join the circular fashion revolution, customers can simply drop-off items at one of the dedicated collection points in Harvey Nichols stores* or London-based customers can choose to have their pieces collected by the Reflaunt Concierge. Reflaunt in-store service excludes Dublin and Liverpool . .

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Payment Services Drop-Shipping Fashion Accessories 78

Inside Retail

JANUARY 26, 2022

With luxurious touches, such as a VIP area with velvet chairs, a personal shopping service, and free domestic shipping for in-store customers, Nicholas calls it “one of the most elegant stores” she has ever seen. In the US, women are more averse to a drop-crotch pant, which in Australia is more common.

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Fashion Drop-Shipping Boutique Markdowns 130

A1 Retail

NOVEMBER 22, 2021

Active-lifewear brand Fabletics will celebrate the grand opening of its first UK Retail Store in London on the 26th, 27th and 28th of November 2021. iPod-based POS systems, powered by Omnisuite, also allow Fabletics associates to help customers shop the website and arrange for the free shipping of products directly to the customer’s doorstep.

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Drop-Shipping Fashion Location Shipping 59

Retail Gazette

OCTOBER 5, 2023

With the cost-of-living crisis at the forefront of shoppers’ minds, it’s no surprise so shoppers have jumped ship from the traditional big four supermarkets to discounters. In 2021, when Covid undoubtedly hit the business, Aldi’s profit margin fell to an 11-year low of 0.4%. to £178.7m it achieved in 2019.

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Supermarket Grocer Drop-Shipping Planning 115

Rangeme

JULY 29, 2022

With supply chain disruptions making waves in even mainstream media, you might have thought consumers would loosen their expectations for fast and free shipping. According to consumers, promising fast shipping sells. Better Customer Retention. The promise of fast shipping entices shoppers to add more items to their cart.

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Fulfillment Merchant Services Drop-Shipping Shipping 52

365 Retail

OCTOBER 18, 2022

More than eight million parcels1 were lost or stolen between May 2021 and April 2022, with the UK having the largest increase in missing parcels compared to other countries. The UK saw a 5% rise in the previous 12 months – costing UK customers £320 million 2) in missing goods. Global parcel loss and theft.

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Drop-Shipping Shipping Shopping Customer Experience 59

Independent Retailer

MARCH 17, 2022

According to the UNCTAD, containers at import countries now spend an additional 20 percent time logged into systems, while vacant ships and containers are unable to mobilize from their ports. The price of manufacturing and shipping has increased to reflect the lack of labor, supply of goods, and transportation space.

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Returns Drop-Shipping Shipping Wholesale 52

Retail Geek

DECEMBER 7, 2020

They are able to see the carrier shipping performance for all those clients and provide aggregate data that gives us insight into holiday shipping performance, also known as #shipageddon. ShipBob is a third party logistics provider that offers e-commerce fulfillment for thousands of brands.

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Shipping Drop-Shipping Fulfillment Merchant Services 69

Indigo 9 Digital

SEPTEMBER 1, 2022

Marks & Spencer has said it started out with third party brands flowing through its distribution network but it is planning to give sellers the flexibility to use a drop ship model where the brand holds onto its inventory and fulfills the order itself. “M&S’s This is especially the case with Jaeger,” said an industry veteran.

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Drop-Shipping Markdowns Planning Grocer 95

Retail Geek

OCTOBER 29, 2021

Episode 279 is breakdown of Amazon, eBay, Shopify, and Snap Q3 2021 earnings, and a discussion of Rent the Runway’s IPO. October 28th, 2021. A weekly podcast with the latest e-commerce news and events. We also discuss the Rent the Runway IPO. Episode 279 of the Jason & Scot show was recorded on Thursday. Transcript.

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Advertising Merchant Services Payment Services Finance 52

Nvidia

DECEMBER 14, 2021

Drag and drop in robots to move heavy materials, and run simulations for optimizations, taking in real-time factory floor data for improvements. NASA had set up simulators of systems on the Apollo 13 spacecraft, which could get updates from the real ship in outer space via telecommunications. Now, fire up its digital twin in 3D online.

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Fulfillment Telecommunications Planning Management 145

Retail Geek

JUNE 11, 2021

Episode 266 of the Jason & Scot show was recorded on Thursday June 11, 2021. Jason: [0:24] Welcome to the Jason and Scot show this is episode 266 being recorded on Thursday June 10th 2021 I’m your host Jason retailgeek Goldberg and as usual I’m here with your co-host Scot Wingo. Transcript.

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Merchant Services Payment Services Management Drop-Shipping 95

Wiser

MARCH 16, 2021

What can be done to optimize your eCommerce shopper journey to increase sales and capture more happy customers? We have answers in this webinar, held on March 12, 2021, and hosted by the Category Management Association. Customer Journey Map and Performance Measurement – 2021. Next slide, please.

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Marketing Planning Consumer Advertising 78

Retail TouchPoints

SEPTEMBER 9, 2020

With consumers seeking bargains from home, online secondhand is set to grow 69% between 2019 and 2021, while the broader retail sector is projected to shrink 15%.”. The platform also wanted to create a positive customer experience for sellers. Creating A Trust Network In The Digital Realm. That’s where Worthy comes in.

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Jewelry Drop-Shipping Consumer Accounting 254

Retail Geek

OCTOBER 4, 2021

Episode 276 is a Recap of GroceryShop 2021, new woes for Amazon FBA sellers, and industry news. Holiday 2021 will be one of the most uncertain holiday events in modern retail history. Episode 277 of the Jason & Scot show was recorded on Sunday October 3rd, 2021. A weekly podcast with the latest e-commerce news and events.

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Drop-Shipping Shipping Consumer Fulfillment 64

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). In retail, omnichannel fulfillment is the process of getting products to customers across many different channels (delivery from DC, drop-shipping, in-store pickup, contactless pick-up, etc.). That’s the billion dollar question.

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Fulfillment Drop-Shipping Shipping Returns 41

Indigo 9 Digital

MARCH 17, 2022

So how can you move your business towards getting known for your customer service? Taking a look at a customer service leader like Trader Joe’s can help. Trader Joe’s was ranked as having the highest customer satisfaction rating among supermarkets in 2021 by the American Customer Satisfaction Index.

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Beauty and Health Promotions Marketing Shopping 90

Retail Geek

MARCH 11, 2022

you know some some different perspectives and some novel stuff and I did record a couple podcast there so listeners have that to look forward to will drop those over the next few weeks and so some good. it’s kind of like a multi-channel shipping solution so they’ve you and I have long.

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Drop-Shipping Shipping Fulfillment Merchant Services 52

Retail Geek

AUGUST 25, 2021

Episode 273 of the Jason & Scot show was recorded on Thursday August 19, 2021. We talk about Forum Brands specific business model and their unique tools and expertise for Amazon sellers, the Amazon FBA Roll-up trend in general, and the future of commerce. Transcript.

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Dead-Stock Fulfillment Drop-Shipping ATS 98