2021 Consumer Returns Supply Chain Management 
Retail TouchPoints
JANUARY 7, 2022
It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof.
Retail TouchPoints
FEBRUARY 11, 2021
We’re going to skip any in-depth discussion of consumers’ ever-warming embrace of online shopping because it feels more “established than trending,” and because with limited space we want to cover what we believe are more intriguing developments for supply chain professionals. But the post must go on.
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Inside Retail
AUGUST 25, 2021
As we closed out 2020, all data sources pointed towards households reverting to pre-Covid behaviours and a return to a more consistent and predictable purchasing rhythm. Sporadic outbreaks aside, the supermarket industry was returning to something close to normality. Scope a project with us.
365 Retail
JUNE 8, 2022
But with great gains come great returns. In 2021, sorting out product refunds cost retailers an average of over £15,000 a month. Significant revenue gets lost when mass quantities of orders are returned, leaving retailers with a ton of inventory that is then discounted, liquidated, or even thrown out. In a store?
Independent Retailer
APRIL 20, 2021
It has changed the way consumers shop and interact with companies, which means retailers are stepping up their game to meet these rapid changes. They could offer a better deal or discount that draws consumers into the store or to their ecommerce site. Supply Chain Management. by Shannon Flynn.
Inside Retail
SEPTEMBER 16, 2022
Russel Creedy, group CEO, joined the business in 2001 as supply chain manager and served as GM for Pizza Hut in New Zealand. Parés acknowledged their key role in the firm’s milestone of achieving more than one billion New Zealand dollars in sales for 2021. He took on the CEO role in 2007.
Retail TouchPoints
APRIL 19, 2021
Whilst news of a trade deal came as a huge relief, consumer rights when shopping online have not come out unscathed at the hands of Brexit. Unsurprisingly, customers facing unexpected charges upon delivery are often refusing to accept deliveries of products, and this is causing 30% of orders to be returned , according to Statista data.
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