article thumbnail

How Shoemaker Viscata is Achieving Social and Business Goals by Reducing Returns

Retail TouchPoints

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

Returns 257
article thumbnail

Customer returns: Five fundamentals to recoup revenue

365 Retail

But with great gains come great returns. In 2021, sorting out product refunds cost retailers an average of over £15,000 a month. Significant revenue gets lost when mass quantities of orders are returned, leaving retailers with a ton of inventory that is then discounted, liquidated, or even thrown out. In a store?

Returns 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What COVID-19 Supply Chain Disruptions Teach Us About Procurement

Retail TouchPoints

Organizations would do well to identify secondary suppliers that can help mitigate risks in their supply chain. Companies will face a number of challenges as they look to return to normal once the worst of the current crisis has passed. The second truth, of course, is that you can never have too much toilet paper.

article thumbnail

How Covid-19 is reshaping the consumer

Inside Retail

As we closed out 2020, all data sources pointed towards households reverting to pre-Covid behaviours and a return to a more consistent and predictable purchasing rhythm. Sporadic outbreaks aside, the supermarket industry was returning to something close to normality. Scope a project with us.

Consumer 147
article thumbnail

How Data Analytics is Impacting Retail in 2021

Independent Retailer

Supply Chain Management. When the pandemic first began, supply chains were under immense pressure as workers needed to push through being understaffed while maintaining safety protocols. This way, shoppers can see precisely what they want to purchase, which reduces return rates and improves satisfaction.

article thumbnail

Retail appointments of the week

Inside Retail

Russel Creedy, group CEO, joined the business in 2001 as supply chain manager and served as GM for Pizza Hut in New Zealand. Parés acknowledged their key role in the firm’s milestone of achieving more than one billion New Zealand dollars in sales for 2021. He took on the CEO role in 2007.

article thumbnail

How VF Corp is tackling modern slavery in its supply chain

Inside Retail

US fashion firm VF Corporation has, for several years, been on a mission to make its supply chain operations more sustainable and ethical. IR: Can you tell me about the process of getting feedback from the migrant workers in VF’s supply chain, and how the business then uses that to make changes?