Retail TouchPoints

JUNE 29, 2021

After the initial rush to stock up on essential goods in the early months of the pandemic, traditional brick-and-mortar operations experienced decreased foot traffic in-store as consumers turned to grocery delivery services and ecommerce to secure items they needed from the safety of their homes.

Payment Services 224

Payment Services Checkout Customer Retention Kiosk 224

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data . Stand Out Beyond Free Shipping .

Drop-Shipping 192

Drop-Shipping Shipping Outdoor Customer Retention 192

Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. You can also use personalization data to create bundle and subscription offers tailored for your BTS customers.

Payment Services 259

Payment Services Checkout Drop-Shipping Customer Retention 259

Retail TouchPoints

FEBRUARY 8, 2023

Two things advertisers don’t enjoy are a rocky economy and a frugal consumer. In addition, consumers are more cautious about spending, making your ROI on paid ads less profitable than it was even recently. in Q1 of 2021. There’s a paradigm shift in consumer behavior based on survival as opposed to luxury. In fact, 42.7%

Advertising 228

Advertising Customer Retention Marketing Consumer 228

Retail TouchPoints

SEPTEMBER 19, 2022

What it doesn’t sound like is a recipe for providing the superior customer service today’s consumers demand. Yet it’s these front-line workers that are the ones your customers engage with most and set the tone for the shopping experience. 2021 set online sales records. Sound familiar?

Marketing 226

Marketing Customer Retention Location Consumer 226

365 Retail

MARCH 15, 2022

Mobile has risen up the ranks during the course of the pandemic, to take the top spot over email as European shoppers’ preferred choice of communication from brands and retailers during their omnichannel buying journeys, the latest research from insights-led customer engagement platform, MoEngage , revealed.

Consumer 52

Consumer Customer Retention Social Commerce Shopping 52

Retail TouchPoints

MAY 28, 2021

Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard to change — but there is hope. Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. 3 Data-Backed Reasons why Customer Service is Essential.

Payment Services 163

Payment Services Customer Retention Customer Experience Marketing 163

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Holiday 2021 and Preparing for 2022.

Payment Services 213

Payment Services Customer Experience Consumer Advertising 213

Inside Retail

MAY 25, 2021

per cent fall in revenues to the same period in 2021 when panic buying by consumers fuelled sales. Coles management and investors expected this decline, but it was cushioned by successful customer retention from 2020 trading and operational initiatives, including the refresh of the chain’s “Down Down” campaign.

Supermarket 182

Supermarket Customer Retention Marketing Promotions 182

Retail TouchPoints

AUGUST 11, 2022

“People love a comeback story, and I really believe there is something here [at Wish] — there is a value proposition and [an opportunity] to align with consumers. Most consumers have no idea that they were going to buy the item that they actually bought [on Wish]. In my mind there is also a limited amount of competition.

Merchant Services 228

Merchant Services Planning Consumer Shipping 228

Rangeme

NOVEMBER 26, 2021

Like Janet Jackson, more consumers are asking brands, “What have you done for me lately?” In the past three months, more than 80% of consumers purchased a different brand from the one they normally buy and 44% said they would repurchase the new brand even if the original preferred brand was available again. September 14, 2021.

Consumer 105

Consumer Customer Retention Shopping Fulfillment 105

Rangeme

JULY 29, 2022

What Fast Fulfillment Means to Consumers. Most retailers’ supply chains were not prepared for the abrupt switch in transportation and fulfillment needs or the sudden spike in consumer demand. . According to consumers, promising fast shipping sells. Better Customer Retention. More Sales.

Fulfillment 52

Fulfillment Merchant Services Drop-Shipping Shipping 52

Hyken

SEPTEMBER 10, 2023

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. According to McKinsey, these are today’s ‘Zero Consumers.’ These are what McKinsey refers to as the “Zero Consumer.”

Customer Retention 67

Customer Retention Customer Experience Shipping Returns 67

365 Retail

AUGUST 2, 2021

This will take the total headcount in its new state-of-the-art offices in Soho’s Dufour’s Place to 100 by the end of 2021, augmenting the 540-strong team operating from the company’s US base in New York. This results in digital revenue uplifts of up to 20%, with Wunderkind typically ranking among clients’ top three performance channels.

Customer Retention 111

Customer Retention Marketing Planning Consumer 111

I Vend

MARCH 14, 2023

Yet in fact, the backlash to lockdown is that many of the consumers who were forced online are now desperate to get back to human-based and personal shopping. When the National Retail Federation surveyed consumers, 45% * of respondents said they preferred in-store shopping, compared to just 28% who prefer online.

Shopping 97

Shopping Point of Sale Payment Services Checkout 97

Wiser

DECEMBER 5, 2023

1: Increased Basket Sizes The first positive for loss leaders is in consumer buying behavior—shoppers who feel like they’re getting a deal on one product are more likely to buy other items. That’s when you price the profitable products in their footpaths, as most consumers will add to their baskets on the way to the loss leader.

Store Layout 78

Store Layout Customer Retention Consumer Marketing 78

Cisco Retail

MAY 28, 2021

In 2021, IDC conducted an updated study that produced a solid basis of comparison with 2018 results and provided the ability to identify where SPs have made progress and where challenges still exist, both at an overall level and within specific domains. 2021: The Evolution of SP Digital Maturity. Customer experience is #3.

Customer Retention 111

Customer Retention Customer Experience Marketing Consumer 111

Inside Retail

FEBRUARY 6, 2022

ShipStation’s own research bears this out – according to the firm’s Global Pulse 2021 report, 88 per cent of consumers say the shipping experience determines whether or not they will shop again with a brand in the future, while 70 per cent say a poor delivery experience negatively impacts their impression of the retailer rather than the carrier.

Shipping 130

Shipping Checkout Customer Retention Fulfillment 130

I Vend

MARCH 14, 2022

billion market in 2021 , nor that it is forecast to continue to grow at 6% over the next seven years. Shoppers are also returning in their droves to brick and mortar shopping – PWCs’ 2021 Global Consumer Insights Pulse Survey found that almost half the respondents now visit physical retail stores, with 75% planning to do so.

Customer Retention 98

Customer Retention Discount Store Department Stores Target Market 98

365 Retail

JANUARY 31, 2022

Leading insights-led customer engagement platform, MoEngage , has announced a four-fold increase in European revenues year-on-year, as it looks to accelerate its next growth phase, consolidating its position as a martech leader while opening up new European markets in 2022.

Customer Retention 52

Customer Retention Finance Marketing Consumer 52

Inside Retail

MAY 16, 2022

billion in 2021, but that still lags other major world economies in terms of online spending. Despite the challenges, an opportunity exists for traditional retailers to win new customers and increase their share of wallet through digital channels. Figures from Australia Post show that Australians spent a record $62.3

Fulfillment 130

Fulfillment Promotions Shipping Returns 130

365 Retail

NOVEMBER 14, 2022

As the supply chain issues and labour shortages that defined the 2021 festive period are more or less resolved, the opportunity for a strong peak period presents itself. In fact, in 2021, the UK alone accounted for over ten per cent of global Black Friday searches online. Driving customer loyalty through flexibility.

Merchant Services 59

Merchant Services Payment Services Inventory Management Fulfillment 59

Independent Retailer

NOVEMBER 11, 2021

Even though the COVID-19 pandemic changed so many customer experience preferences, as we slowly recover and get back to normal, consumer desires continue to shift and retailers need to constantly keep up with these transitions. Most customers prefer email (34%) and text messages (30%).

Customer Experience 55

Customer Experience Customer Retention Promotions Consumer 55

Hyken

JANUARY 10, 2022

And even if that doesn’t describe your customers, know that their awareness for what customer service should or should not be is heightened from experiencing lower levels of service due to the pandemic, labor shortage, and higher costs. Clearly, when Mercedes-Benz dealers dissatisfy customers – those customers are likely to leave.

Customer Retention 63

Customer Retention Customer Experience Supermarket Marketing 63

Independent Retailer

APRIL 15, 2021

As ecommerce shopping continues to grow, consumers continue to expect free shipping and free returns, since retail conglomerates such as Amazon and Walmart allow this to be their competitive mark. Believe it or not, there are many different ways to satisfy consumers while not stretching your business thin with all the added costs.

Shipping 65

Shipping Returns Customer Retention Consumer 65

Rangeme

OCTOBER 14, 2021

In the past few years, the subscription box market reached new heights in 2021, projecting more than $15 billion in sales. You will need to make sure that you have a good customer retention strategy in place to attract the consumers who received your products in a subscription box to become returning customers.

Drop-Shipping 52

Drop-Shipping Merchant Services Beauty and Health Shipping 52

Indigo 9 Digital

MAY 10, 2023

Johnson has said that: "digital relationships drive significant long-term value to Starbucks through more frequent occasions, increased spend, improved customer retention, and marketing efficiency." Consumers don’t always want to pay for delivery fees or wait for an order to be dropped off.

Location 52

Location Customer Retention Consumer Customer Experience 52

Retail Bound

DECEMBER 13, 2021

Ecommerce sales increased significantly into 2021 as more people shifted from physical stores to online shopping. Those changes end up consuming time and human resources. The key eCommerce metrics you can use include the fulfillment cost per order, return processing, customer retention rate, supply chain agility, etc.

Fulfillment 52

Fulfillment Shipping Inventory Management Returns 52

V Count

SEPTEMBER 15, 2022

In today’s world, the consumer wants to be able to pay for your product in a quick and easy manner, and your goal as a retail owner is to make sure this happens without any hiccups; hence picking the right POS system for your business is essential. Each customer’s shopping journey is unique and each store operates differently.

Merchant Services 98

Merchant Services Payment Services Inventory Management Planning 98

V Count

SEPTEMBER 15, 2022

In today’s world, the consumer wants to be able to pay for your product in a quick and easy manner, and your goal as a retail owner is to make sure this happens without any hiccups; hence picking the right POS system for your business is essential. Each customer’s shopping journey is unique and each store operates differently.

Merchant Services 92

Merchant Services Payment Services Inventory Management Planning 92

Retail Geek

JULY 9, 2021

Jeff Bezos steps down Amazon offers it’s multi-channel fulfillment (MCF) to Big Commerce customers. Shopify Unite 2021 Instagram leans into commerce Nike earnings Warby Parker IPO. Episode 269 of the Jason & Scot show was recorded on Thursday July 8, 2021. Other News. Transcript.

Shipping 98

Shipping Merchant Services Fulfillment Wholesale 98

Wiser

MARCH 16, 2021

What can be done to optimize your eCommerce shopper journey to increase sales and capture more happy customers? We have answers in this webinar, held on March 12, 2021, and hosted by the Category Management Association. How your business can adapt and excel in today’s COVID-influenced, fast-paced marketplace?

Marketing 78

Marketing Planning Advertising Consumer 78