Retail TouchPoints

SEPTEMBER 30, 2020

Walmart has unveiled a reimagined store design, with a new look and feel that focuses on a digitally enabled shopping experience. At the entrance, clean, colorful iconography and a store directory welcome customers and encourage them to download and use the Walmart app while they shop.

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Retail TouchPoints

FEBRUARY 1, 2021

More than one-third of consumers now shop online each week, up from 28% pre-pandemic. The customers of one of my clients, a retailer of hobbyist products, skew older and retired and did less shopping online. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

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Retail TouchPoints

OCTOBER 3, 2022

TikTok will reportedly enter a partnership with TalkShopLive to launch its live shopping platform in North America, two people familiar with the matter told the Financial Times. TikTok’s live shopping platform is already operational in Asian markets including Thailand, Malaysia and Vietnam as well as the U.K.

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Retail TouchPoints

MAY 17, 2024

This month Retail TouchPoints has been exploring the state of autonomous checkout experiences in our series From Self-Checkout to Just Walk Out. But there is a more middle-of-the-road area of self-checkout that is currently growing by leaps and bounds — smart carts. So, What’s it Like to Actually Shop with a Smart Cart?

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Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

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Retail TouchPoints

JANUARY 12, 2025

The customer-facing mobile app for Dicks Sporting Goods has traveled a long way since its debut in 2021. One of the first additions was a geolocation software development kit (SDK) from Radar , to answer the question of whether athletes were actually opening the app while shopping in the store.

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Retail TouchPoints

JUNE 15, 2022

Called “Buy Direct,” the third-party marketplace is being integrated into Bing’s existing ecommerce experience, Start Shopping, where consumers can find products and are then directed to a retailer’s website to make the purchase. Google’s shopping function is more algorithm-based, relying on the query itself and search history.

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Retail TouchPoints

JUNE 2, 2022

Pinterest has signed a definitive agreement to acquire THE YES , an AI-powered platform that allows consumers to personalize their shopping feeds based on their brand, style and size preferences. THE YES team are experts in building an end-to-end shopping experience,” said Silbermann in a statement.

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Retail TouchPoints

OCTOBER 21, 2020

The AI-powered solution provider will use the money to speed up deployment of its autonomous shopping offering as it builds out hundreds of new and retrofitted autonomous stores around the world. With 330 stores slated to open in 2021, AiFi has partnerships with five of the top 10 U.S. ” .

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Retail TouchPoints

JANUARY 14, 2022

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. trillion , up from $1.1 trillion in 2020, while U.S. 18 and Dec.

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Retail TouchPoints

DECEMBER 1, 2021

In another sign that Black Friday, and to some extent the entire extended Thanksgiving weekend, has ceded its position as a truly peak shopping period, Black Friday 2021 was a mixed bag for retailers. higher than 2020’s, although it was not yet back up to 2019 levels (Black Friday 2021 was down 28.3% Store traffic was 47.5%

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Retail TouchPoints

JANUARY 14, 2022

Bolt raised $355 million in its Series E funding round, bringing the checkout and shopper network solution provider’s funding total to nearly $1 billion. Bolt generated significant results in 2021, growing GMV per merchant by 80% and increasing its number of accounts and transactions by 180% and 200% , respectively, year-over-year.

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Retail TouchPoints

APRIL 5, 2021

So after a year of such rapid transformation, what can we expect to see in 2021? Over this past holiday shopping rush, 44% of U.S. With the economy not expected to recover to pre-COVID-19 levels for some time, this is a trend we see continuing into 2021. Installment Payments are Changing Mindsets on Credit.

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Retail TouchPoints

JUNE 28, 2022

German supermarket chain REWE Group has introduced autonomous store technology at a 4,300-square-foot Schönhauser Allee location in Berlin’s Prenzlauer Berg neighborhood, using Tel Aviv, Israel-based Trigo frictionless checkout. Payments are collected and receipts are issued digitally.

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Retail TouchPoints

NOVEMBER 17, 2021

On the one hand, retail sales trended upward in August 2021 , with specific economic stimulus measures apparently to credit. We know, based on our State of the In-Store Experience 2021 Report , that there remains strong consumer demand for brick-and-mortar retail experiences. trillion in retail sales in 2021.

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Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. Simplifying Checkout In this case, “simplifying checkout” means embracing “self-checkout.”

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Retail TouchPoints

MAY 28, 2021

Consumers are increasingly drawn to convent checkout experiences, from mobile POS and self-checkout to grab-and-go tech, and now even autonomous stores. AiFi shares that same passion and have been amazing partners in making this autonomous shopping experience come to life.”. Autonomous Retail Becoming a Global Phenomenon.

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Retail TouchPoints

MAY 12, 2022

Jane , a DTC home décor and fashion retailer, explained how its unique approach to live shopping and social commerce has resulted in massive returns at the 2022 Retail Innovation Conference & Expo. Additionally, any links that bring a shopper to your site should include a clear path to purchase that makes checkout as smooth as possible.

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Retail TouchPoints

FEBRUARY 16, 2022

billion annually, and retailers looking to earn their business need to make their shopping experience as pleasant as it is for any other customer. “ The audience of people with disabilities is larger than most people think ,” said Geoff Freed, Director of Perkins Access Consulting during a session at the 2021 Retail Innovation Conference. “It

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Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout.

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Retail TouchPoints

MAY 12, 2021

As 2020 came to a close, the company wanted to confirm that the changes made (and those being planned) set them up for success in 2021 and beyond. Descriptions included “miles above” any other store, the “gold standard in grocery shopping,” and “the best place to shop because of hygiene measures in place.” The Research.

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Retail TouchPoints

DECEMBER 8, 2020

Zippin and Fujitsu Limited have formed a new partnership that makes Fujitsu an exclusive distributor of Zippin’s checkout-free solution in Japan. The partnership is designed to enable Fujitsu to build a new retail solution by September 2021. Additionally, Brazilian retailer Lojas Americanas S.A.

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Retail TouchPoints

JUNE 9, 2022

With the introduction of our Red By Dufry loyalty program, we are giving travelers yet another reason to shop our stores while finding new opportunities to deliver our Traveler’s Best Friend experience, no matter where they travel.”. The retailer announced its plans to deploy Amazon ’s Just Walk Out technology in select stores in early 2021.

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Retail TouchPoints

JANUARY 10, 2022

The Ochama shops, located in Leiden and Rotterdam, carry everything from food to home furnishings and are operated entirely by robots. Ochama takes a different approach from Amazon Go , which mimic traditional store shopping experiences in locations like a 10,400 -square-foot grocery store in Seattle.

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Retail TouchPoints

APRIL 30, 2024

Through AI and other technologies, customers in grocery stores, clothing outlets and other convenience-style shops no longer need to wait in line to check out. Truist Park in Atlanta is another stadium recognizing the impact of fast concessions and the huge success of self-checkout in grocery and retail stores worldwide.

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Retail TouchPoints

DECEMBER 7, 2021

Ship2Me selections can be added to a cart alongside any Giant Pickup or Giant Delivers orders in a single seamless checkout process. “At The introduction of Ship2Me allows Giant to expand its assortment within traditional and nontraditional grocery categories, making it the most seamless one-stop-shop for our customers.”.

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Retail TouchPoints

DECEMBER 16, 2021

Walmart has planned more than 30 holiday-themed live shopping events for the 2021 season. In-video selling will be available on Walmart.com, MSN Shopping tab, TalkShop.live and all product partner sites included in the programming.

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Retail TouchPoints

MARCH 4, 2024

A recent study of more than 4,700 consumers from Bread Financial indicates payment choices — including retail store credit cards, bank branded credit cards and buy now, pay later (BNPL) — at checkout have become a major factor in pleasing shoppers and closing a sale. Long gone are the days where retailers can only say, “Cash or card?”;

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Retail TouchPoints

JANUARY 27, 2022

Walmart announced the store redesign effort in early 2021, and nearly 1,000 locations have been updated in accordance with the first phase.

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Retail TouchPoints

MARCH 25, 2022

Constant interaction with friends on Instagram and TikTok is part of Generation Z’s lives, so there is no question that these social media channels influence what digital natives put in their shopping carts. Shopping with a PC or smartphone only ranks second and third in the PwC study. Shopping Must be Rapid and Streamlined.

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Retail TouchPoints

JUNE 29, 2021

In fact, it’s evolved from a futuristic sci-fi concept to a safe option for shoppers to do their daily grocery shopping. As a result, retailers had to move quickly to implement social distancing mandates in stores to make their customers feel as safe as possible while shopping. Which impulse items are people buying at checkout?

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Retail TouchPoints

JANUARY 25, 2021

To mitigate health and safety concerns and deliver on these expectations, retailers are designing touchless shopping experiences with the help of voice and speech recognition technology. Shopping via smart speakers is also is increasing.

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Retail TouchPoints

MARCH 8, 2021

We know discovery and play are hallmarks of beauty shopping and we’re thrilled to see guests embrace GLAMlab, our virtual try-on experience within the Ulta Beauty app as a safe alternative to swatching,” Steelman said. “In Ulta has also introduced QR codes on select shelf strips to take guests directly to GLAMlab for added convenience. “We

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Retail TouchPoints

DECEMBER 31, 2020

These are our predictions for retail in 2021. Accepting that this “cocooning” is a permanent shift is an important first step for success in 2021. The brands that will stand out in 2021 are the ones that take steps to properly unify their online and in-store experiences. Consumer Behavior has Changed for Good.

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Retail TouchPoints

JULY 25, 2022

The 5,000 -square foot shop will build on the small-format pilot program Best Buy started with a test model in Charlotte, N.C. in late 2021. The new digital-first shopping experience will encourage customers to do everything, from shopping and selecting a product to getting advice digitally, while in the store.

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Inside Retail

MARCH 17, 2022

Unified commerce, on the other hand, connects all data-driven aspects of retail, from the back-end systems to customer interactions, to help create a continuous shopping experience. Example: When a customer shops at IKEA in-store, they can have the purchase delivered to their homes at a pre-scheduled date and time. .

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Retail TouchPoints

OCTOBER 21, 2022

alone in 2021 and has the potential to double in the next three to five years. For the enterprise solutions we have Pay with Venmo checkout, which is the integrated checkout button that you see as you’re checking out with large businesses such as the Grubhub s and Lyft s of the world. Denise Leonhard, VP and GM, Venmo.

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