Retail TouchPoints

AUGUST 10, 2021

At Chicago’s McCormick Place, Aug. Rite Aid Chief Retail Officer Andrew Persaud will discuss how the retailer’s reimagining of the traditional store experience has created closer connections with its customers. Hot Takes on Livestreaming, Influencer Marketing and Social Commerce. We hope to see you there!

Social Commerce 264

Social Commerce Fulfillment Consumer Marketing 264

Retail TouchPoints

SEPTEMBER 16, 2021

Research from Meredith indicates that consumers are craving cooking inspiration, with the publisher predicting that views of “Meal Plans”-related articles and plans will be up 30% across its sites in 2021 versus last year. We are focused on meeting customers where they are discovering inspirational content and enhance the customer experience.

Social Commerce 245

Social Commerce Shopping Planning Consumer 245

Retail TouchPoints

FEBRUARY 1, 2022

Services available via Petco will include: Overnight boarding at a sitter’s home; House-sitting services at the pet’s home; Dog walking; Doggy daycare in pet sitters’ homes; and Drop-in visits for potty breaks, play dates and litterbox cleaning for cats. “We But other pet care retailers are vying to be leader of the pack.

Social Commerce 227

Social Commerce Planning Shopping Location 227

Retail TouchPoints

OCTOBER 7, 2022

Since moving to digital in 2016, we’re always looking for innovative ways to serve our readers,” said Campbell Price, Ecommerce Director at The Independent in an interview with Retail TouchPoints. Social Commerce Meets Affiliate Marketing.

Merchant Services 254

Merchant Services Checkout ATS Fulfillment 254

Hyken

MAY 31, 2021

Each week I read a number of customer service and customer experience articles from various resources. 5 Ways to Drive Brand Loyalty and Customer Lifetime Value by Ian Simons. (Ad Take a close look at number four, which is about optimizing for lifetime value, not just the cost of acquisition for a new customer. (I

Merchant Services 108

Merchant Services Customer Experience Social Commerce Fashion 108

Retail TouchPoints

JUNE 22, 2022

Shopify has launched a number of new integrations aimed at helping retailers meet shoppers wherever they are — across social media, stores and in-person events. The partnership is designed to help retailers meet shoppers on Twitter at the right moment along their journey, whether it’s for discovery, inspiration or consideration.

Merchant Services 266

Merchant Services Payment Services Social Commerce Shopping 266

Retail TouchPoints

OCTOBER 24, 2022

Investments will focus on areas including the customer experience, circular inventory and services, and social commerce. Circular fashion has been a growing business for eBay, which saw a 7,000% increase in searches for “pre-loved fashion” during May to August 2022 compared to the same period in 2021.

Fashion 255

Fashion Social Commerce Promotions Customer Experience 255

Retail TouchPoints

APRIL 25, 2022

International returns service ZigZag Global examined UK consumer shopping behaviors during the 2021 holiday season and found that one-third of consumers now purchase multiple items with the intention of returning at least one, and 59% will boycott a retailer permanently after a poor returns experience. on Christmas Day.”.

Returns 266

Returns Shopping Promotions Social Commerce 266

Retail TouchPoints

SEPTEMBER 29, 2022

is making significant investments in the space with the launch of an AR Lab in 2021 to help brands develop AR experiences and the acquisition of AR commerce company Vertebrae earlier this year, among other moves. Verticals at Snap in an interview with Retail TouchPoints.

Social Commerce 237

Social Commerce Consumer Shopping Returns 237

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 139

Consumer Payment Services Fulfillment Advertising 139

Retail TouchPoints

SEPTEMBER 2, 2022

Gen Z had $360 billion in disposable income in 2021 and this demographic’s spending power is always growing. 12, 2022, for the Retail Influencer CEO Forum Featuring The Z Suite.

ATS 223

ATS Consumer Marketing Fashion 223

Retail TouchPoints

JANUARY 4, 2022

2021 was a critical year for the direct-to-consumer (DTC) space. At the same time, they’ve had to navigate consumers’ increased desire to buy from brands that align with their social and environmental beliefs. Back in January 2021, it meant speculative trading card investments.

Consumer 324

Consumer Customer Experience Marketing Fulfillment 324

Retail TouchPoints

MAY 13, 2021

The number of active users on Alibaba Group ’s ecommerce platforms topped 1 billion for the first time in fiscal year 2021, but this milestone was tainted by the company’s first quarterly operating loss since it went public in 2014 — a result of the historic antitrust penalty levied against the company earlier this year. billion yuan ($1.2

Home Furnishings 179

Home Furnishings Merchant Services Supermarket Social Commerce 179

Retail TouchPoints

MARCH 1, 2021

At a time when uncertainty about decisions large and small is still the norm rather than the exception, Sam’s Club has made confidence-building a central tenet of its online merchandising. “We We know our members do a lot of research; they read reviews and look at what other consumers’ experiences are.

Consumer 285

Consumer Social Commerce Promotions Planning 285

Retail TouchPoints

DECEMBER 22, 2021

After a sharp contraction in 2020, luxury is back in business, with Bain & Company forecasting that sales of personal luxury goods will finish out the year 29% higher than last year, at $324.3 Online sales of luxury goods are expected to jump 27% YoY in 2021, and that’s following a 50% YoY increase in 2020, according to Bain. “

Social Commerce 243

Social Commerce Consumer Shopping Marketing 243

Retail TouchPoints

JUNE 3, 2022

Remember what it was like to go shopping at the mall? You’d walk into a brick-and-mortar store, select your items from the aisles and check out at the sales counter. Today’s landscape is vastly different because consumers demand a more curated experience wherever and whenever they shop. Enter social commerce.

Social Commerce 265

Social Commerce Accounting Consumer Customer Experience 265

Retail TouchPoints

JANUARY 23, 2023

While much remains unknown, to reap the benefits that the metaverse offers and to strengthen relationships with customers, companies should focus on these three primary areas. Create superior customer experiences. Creating new channels to connect with customers — channels that promote two-way engagement — is critical.

Customer Experience 208

Customer Experience Management Promotions Fashion 208

Retail TouchPoints

APRIL 4, 2022

With most brands the product comes first, but we started with the community first,” said actress Brooke Shields, Founder and CEO of the digital wellness platform Beginning is Now , which is aimed at women over 40. “As As an actress you’re expected to be in your 20s forever, but [women in general] are not marketed to after 40 ,” Shields added.

Social Commerce 243

Social Commerce Consumer Marketing ATS 243

Retail TouchPoints

JANUARY 19, 2023

The firm predicts that the livestreaming ecommerce market for the country will total $32 billion by the end of 2023, nearly triple its 2021 size. ” Building a Foundation for Live Commerce As with any marketing channel or tactic, a sound livestream strategy starts with the fundamentals of brand marketing and storytelling.

Social Commerce 273

Social Commerce Consumer Marketing Shopping 273

Retail TouchPoints

FEBRUARY 15, 2024

Connected commerce is on the rise, but it has to be done in the right way; we have to foster connection, but it can’t feel forced or invasive. These complex interactions are your proving ground for a more connected customer experience. Otherwise, we’ll only turn people away. more effective than branded content marketing.

Consumer 227

Consumer Customer Experience Shopping Marketing 227

Inside Retail

MAY 7, 2023

E-commerce sales in Asia are expected to nearly double between 2021 and 2025,” Simone Morandi, growth markets commerce lead at Accenture Song, the company’s digital agency, told Inside Retail. Eighty-three per cent of them already shop online today, and customer experience matters a lot to them.

Social Commerce 130

Social Commerce Consumer Fulfillment Advertising 130

Retail TouchPoints

JUNE 14, 2022

announced in October 2021 that it planned to change its name to Meta, searches for the term “metaverse” skyrocketed. Regardless of your brand’s metaverse maturity right now, the time has come to begin envisioning how you will take care of your customers in whatever world they are. Shannon Flanagan is VP of Global Strategy at Talkdesk.

Merchant Services 237

Merchant Services Social Commerce Customer Experience Fashion 237

Small Biz Trends

JULY 8, 2021

What do the latest retail statistics tell us about retailing in 2021? If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. Are you thinking about how the US retail trade industry fared during the first quarter of 2021? trillion in the first quarter of 2021.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

Retail TouchPoints

DECEMBER 16, 2021

Walmart is expanding its ability to offer shoppable content at multiple touch points by teaming up with the streaming, social buying and selling platform TalkShopLive. The retailer can now provide this content via embeddable videos across Walmart.com, multiple media outlets, brand and talent sites and social platforms.

Checkout 251

Checkout Shopping Consumer Point of Sale 251

Retail TouchPoints

FEBRUARY 19, 2021

Following are details on these efforts by 10 industry-leading companies: • Making It…with Lowe’s: The home improvement retailer’s virtual pitch program, hosted by Shark Tank star Daymond John, evaluated more than 400 new products aiming to be included on both physical and virtual shelves at Lowe’s. Big Find pitch session.

Apparel 268

Apparel Location Accessories Planning 268

Inside Retail

FEBRUARY 27, 2023

However, over the 12-month period from November 2021 to November 2022, online purchases were down 3.8 per cent due to lockdown-driven spending in 2021. All this shows e-commerce has become critical to any retailer’s sales strategy and there are significant benefits for brands.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

OCTOBER 6, 2022

During the session Fine-Tune Your Holiday Strategies With the Latest Spending Insights , Michael McNamara, Senior Principal for Mastercard SpendingPulse, and Emilie Kroner, EVP, Retail & Commerce at Mastercard, used key findings from the summer 2022 SpendingPulse to chart trends for the 2022 holiday season.

Merchant Services 249

Merchant Services Payment Services Promotions Location 249

Retail TouchPoints

MAY 12, 2022

Social commerce has quickly grown from a revolutionary idea to a mainstream concept, and the channel is expected to continue expanding to reach $1.2 The foundational lesson is that, while social commerce can be an outgrowth of a retailer’s traditional social media interactions, it’s both more time-sensitive and more time-consuming.

Social Commerce 298

Social Commerce Shopping Fashion Checkout 298

Retail TouchPoints

JULY 20, 2022

The highest-ranking company implemented 85% of designated best practices, a significant increase from the highest score ( 72% ) in 2021. There has always been a gap between consumer demands and retailer execution of seamless shopping experiences,” Wu said in an interview with Retail TouchPoints.

Consumer 252

Consumer Customer Experience Inventory Management Shopping 252

Retail TouchPoints

NOVEMBER 12, 2021

This exponential growth, highlighted by President Harley Finkelstein at the company’s Q3 2021 earnings call in late October, came as a surprise to just about no one given ecommerce’s recent unprecedented growth. At Shopify retail effectively means all commerce that happens in person or offline,” he said.

Merchant Services 235

Merchant Services Shipping Fulfillment Social Commerce 235

Retail TouchPoints

DECEMBER 19, 2022

However, the brand adapted to the changes in brick-and-mortar retail, in part by turning its stores into microfulfillment centers and also by bringing its signature bear-making experience online in November 2021.

Accessories 189

Accessories Location Marketing Social Commerce 189

Retail TouchPoints

MARCH 2, 2022

In fiscal 2021, QVC U.S. “This new operating structure will help us better leverage the core strengths of each brand, most notably the large, engaged and highly loyal customer base at each brand,” said David Rawlinson II, President and CEO of Qurate Retail Group in a statement. In fiscal 2021, QVC U.S.

Fulfillment 163

Fulfillment Marketing Shopping Customer Experience 163

Retail TouchPoints

OCTOBER 21, 2022

For shoppers, paying for the items they want is a necessary evil at best and a complicated chore at worst (especially online). alone in 2021 and has the potential to double in the next three to five years. Whether that’s on social platforms or at traditional retailers there’s still opportunity to be had there.

Merchant Services 311

Merchant Services Payment Services Checkout Finance 311

Retail TouchPoints

SEPTEMBER 22, 2022

From 2019 to 2021, the Luxury Pavilion has seen its customer base grown by more than 150% and sales have increased nearly 300%. Through these technologies we are able to provide multi-dimensional interactions between customers and the brands.”. Simulation of the Tmall XR experience currently in development.

Fashion 224

Fashion Consumer Shopping Marketing 224

Retail TouchPoints

JANUARY 19, 2022

Whether customers are shopping for formalwear, athleticwear or home décor, they know they’re going to get high-quality goods designed with longevity in mind. Brand elevation is core to the Ralph Lauren strategy,” said Patrice Louvet, CEO of Ralph Lauren during a fireside chat at the NRF’s 2022 Big Show , held in New York Jan.

Department Stores 247

Department Stores Wholesale Consumer Fashion 247

Retail TouchPoints

JANUARY 4, 2023

This year, DTC has a new meaning, or at least an alternate one — “ direct to community.”. Youthforia Founder Fiona Co Chan is featured regularly in the brand’s social content. Youthforia Founder Fiona Co Chan is featured regularly in the brand’s social content. “Direct to consumer” is so 2022.

Marketing 279

Marketing Consumer Accounting Social Commerce 279

Retail Minded

JANUARY 21, 2022

Incorporating technology that eliminates surprises, offers predictive analysis and heightens efficiency is possible; among those companies that stood out at NRF supporting supply chain agility included Four Kites. Enhancing these fulfillment challenges includes leveraging robotics, and there was no shortage of these to explore at NRF.

Payment Services 52

Payment Services Social Commerce Merchant Services Fulfillment 52