Hyken

JULY 12, 2021

My Comment: One of the questions we asked in our soon-to-be-released 2021 Achieving Customer Amazement study was if colleges should require a course in customer service. The post 5 Top Customer Service Articles of the Week 7-12-2021 appeared first on Shep Hyken. Out of 1,000 consumers, 65% said, “Yes.”

Customer Experience 106

Customer Experience Consumer ATS 106

Retail TouchPoints

JULY 9, 2020

The association has rescheduled its annual New York City show, the retail industry’s largest, for June 6-8, 2021. Additionally, NRF will host a virtual event January 12-14, 19 and 21-22, 2021, with both events featuring the theme “Forward Together.”.

235

235

Retail Wire

MAY 11, 2023

Wholesale prices for the 12 months ending in April were 2.3 percent, the lowest annual rate going back to 2021. The annual rate was 2.7 percent at the end of March.

Wholesale 100

Wholesale ATS 100

Retail TouchPoints

JANUARY 7, 2021

Despite the biggest change to the Big Show — that it will, by necessity, be virtual rather than a physical event at New York’s Javits Convention Center — returning attendees will find much that’s familiar at NRF 2021: Retail’s Big Show – Chapter One. 12-14, 19 and 21-22, 2021.

Returns 145

Returns Planning Management ATS 145

Retail TouchPoints

FEBRUARY 8, 2023

After announcing its ambitious franchising plans in May 2021, the retailer converted an existing Greensboro, N.C. The Vitamin Shoppe has opened the first of a planned dozen+ new franchise stores this year in Valparaiso, Ind. Vitamin Shoppe store to a franchise operation in February 2022 , but now the program is moving into a higher gear.

Planning 197

Planning Location Checkout Marketing 197

Retail Wire

FEBRUARY 12, 2024

For the first time since 2021, Bezos decided to unload a whopping 12 million shares of Amazon stock, resulting in a hefty sum of just over $2 billion. Last week marked a significant move for Jeff Bezos, the billionaire founder of Amazon.com Inc.

253

253

Retail TouchPoints

DECEMBER 17, 2020

Due to the ongoing COVID-19 pandemic and associated government restrictions and limitations on large gatherings and travel restrictions, both domestically and internationally, retailX has made the decision to postpone its annual face-to-face event to August 2021.

Promotions 164

Promotions Planning ATS 164

Retail TouchPoints

JANUARY 26, 2021

Culled from this agile, iterative survey data, here are six things we learned consumers want from retailers heading into 2021: 1. Retailers selling to the consumer of 2021 must pay careful consideration to their carrier strategy. Something different (Advantage: DTC brands). One in four consumers are shopping more with small brands.

Consumer 305

Consumer Drop-Shipping Shipping Returns 305

Hyken

DECEMBER 13, 2021

And, in the next 12-18 months you’re going to start interacting with IVA’s (Intelligent Virtual Assistants), and you may find it difficult to distinguish the AI/Digital voice experience from the human experience. That’s according to reputation experience management company Reputation’s “2021 Retail Reputation Report.” and the U.K.,

Customer Experience 65

Customer Experience Management Shopping Marketing 65

Inside Retail

JUNE 2, 2024

A Premier spokesperson said Cheston had submitted his resignation and provided the company with 12 months notice. Herrero, hired by Blundy in 2021, was the second highest-paid chief executive on the ASX last year with an annual salary of $30 million, according to the Australian Financial Review. million per year – with up to $2.35

Planning 278

Planning ATS Accessories Fashion 278

Inside Retail

JULY 6, 2021

As a result, the retailer recently opened the doors at three new locations, Dubbo Square (NSW), Lake Macquarie Square (NSW) and Spencer Outlet Centre (Vic), and has three more openings planned for 2021. The post How Jeanswest went from VA to Clothing Store of the Year in 12 months appeared first on Inside Retail.

Payment Services 246

Payment Services Store Layout Management Location 246

Hyken

DECEMBER 20, 2021

14 Best Customer Experience Books to Read in 2021 by Angela Robinson. My Comment: I’m honored that our friends at Teambuilding have included one of my books, The Cult of the Customer, as one of the top customer experience books of 2021. The post 5 Top Customer Service Articles of the Week 12-20-2021 appeared first on Shep Hyken.

Customer Experience 58

Customer Experience Accounting Consumer Management 58

Hyken

DECEMBER 27, 2021

My Comment: I’m honored that my most recent book, I’ll Be Back , made Drew Neisser’s list of top marketing books for 2021. The post 5 Top Customer Service Articles of the Week 12-27-2021 appeared first on Shep Hyken. (Renegade) Here are 9 marketing books that I recommend for you and your marketing friends. Thank you, Drew!)

Customer Experience 61

Customer Experience Management Marketing Fashion 61

Talking Retail

SEPTEMBER 17, 2021

Nestlé Confectionery has unveiled its new launches for Christmas 2021. New for the KitKat brand is a KitKat Festive Friends bag (220g; £3.50), featuring 12 mini KitKat Santas and a mix of 10 other shapes, including a Christmas Tree, Elf, Gingerbread Man, Snowman and Reindeer.

ATS 116

ATS 116

Retail TouchPoints

MARCH 31, 2021

The new design has debuted across 11 more stores across the Pacific Northwest, with plans to update another six locations by the end of 2021. The retailer partnered with custom display manufacturer OnQ to reimagine this section of its stores.

Location 181

Location Planning Shopping ATS 181

Inside Retail

FEBRUARY 29, 2024

per cent Queenslanders were the most frequent liquor shoppers, averaging 16 trips in the late 12-month period, while South Australians spent the most per liquor shopping trip, averaging $62 per trip. The data also revealed that most major liquor retailers reported declines in the 12 months to October last year compared to 2022.

Returns 263

Returns Consumer Shopping 263

Hyken

DECEMBER 6, 2021

The Instant Group) After the unprecedented challenges of the past two years, around 9 in 10 British employees are on the hunt for a new job in 2021. The post 5 Top Customer Service Articles of the Week 12-6-2021 appeared first on Shep Hyken. How to Improve Employee Retention by Zoe Leibling. Follow on Twitter: @Hyken.

Customer Experience 56

Customer Experience Marketing Promotions ATS 56

Inside Retail

MAY 2, 2021

In the last 12 months, we have seen hard-core physical store retailers hurriedly moving online. Download the Future of Retail Report and learn how to leverage the Five Drivers for success in 2021 and beyond. The post The future of retail: Five consumer drivers for success in 2021 & beyond appeared first on Inside Retail.

Consumer 246

Consumer Supermarket Shopping Promotions 246

Hyken

APRIL 12, 2021

The post 5 Top Customer Service Articles For the Week of April 12, 2021 appeared first on Shep Hyken. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com. Follow on Twitter: @Hyken.

Customer Experience 67

Customer Experience Marketing ATS 67

Small Biz Trends

MAY 23, 2022

In 2021, some 80% of employees agreed that the stress from work aff­ects their relationships with friends, family, and co-workers. This article, " 12 Best Anxiety Apps for Small Business Owners " was first published on Small Business Trends. It offers over 40 meditation courses on topics that include stress and sleep.

Management 132

Management Accounting ATS 132

Retail TouchPoints

APRIL 5, 2021

So after a year of such rapid transformation, what can we expect to see in 2021? Research from Kaleido predicts that BNPL value will reach over 12% of total global ecommerce spend on physical goods by 2025, showcasing the staying power of this trend. And how will permanently altered consumer behaviors shape online payment preferences?

Merchant Services 183

Merchant Services Payment Services Checkout Consumer 183

Mass Relators

DECEMBER 15, 2021

Publix Super Markets recognized 12 leaders with the company’s President’s Award during a dinner celebration Tuesday night. The dinner celebration honored recipients of the award for 2020 and 2021. The post Publix honors 12 leaders for their dedication appeared first on MMR: Mass Market Retailers. LAKELAND, Fla.

Management 52

Management Promotions Returns Marketing 52

Cisco Retail

SEPTEMBER 16, 2021

On September 21 – 23, I invite you to attend Greenbuild 2021 to learn more about Cisco pushing the boundaries of what’s possible in smart buildings today. Cisco virtually at Greenbuild 2021. Greenbuild 2021. We’re passionate about providing solutions that are better for your business and better for the planet.

ATS 102

ATS 102

Cisco Retail

OCTOBER 7, 2021

I am excited that one of the most interesting and influential groups of developers working on these apps will be coming together to explore the paths forward in software next week at KubeCon + CloundNativeCon 2021. Learn more about Cisco at KubeCon + CloudNativeCon 2021 . APIs, The Universe, and Everything.

ATS 137

ATS Management Accounting Location 137

Retail Gazette

MAY 21, 2024

Kantar’s data for the 12-week period to 12 May, showed that Lidl sales rose 9.4% Meanwhile, Asda sales dropped 2% over the 12 weeks, as its share fell from 13.9 Meanwhile, Asda sales dropped 2% over the 12 weeks, as its share fell from 13.9 between 2012 and 2021, which is just before prices began to climb.”

Marketing 102

Marketing Grocer Supermarket Accounting 102

A1 Retail

NOVEMBER 30, 2021

Jonathan Miller, Chief Executive of McColl’s, said: “Within 12 months we will have 450 stores open and trading as Morrisons Daily, representing over a third of our total community store estate and over half of our sales. Next scheduled announcement.

Supermarket 81

Supermarket Returns ATS 81

Inside Retail

DECEMBER 14, 2021

But if you took a punt and bought shares in any of them over 2021, there’s a good chance you’ve lost money. The state of the sector isn’t as bad, however, as suggested by news reports claiming stock have plunged an average of 80% in 2021. A more realistic picture comes from comparing values from before that frenzy.

Merchant Services 130

Merchant Services Payment Services Finance Marketing 130

Cisco Retail

APRIL 29, 2021

Its slogan for 2021 is “Breaking Boundaries Byte by Byte 2021,” with its virtual conference planned for July 16-17. International Association of Privacy Professionals (IAPP) Women Leading Privacy. A subsection of IAPP , Women Leading Privacy seeks to help women privacy professionals overcome unique industry hurdles and challenges.

Promotions 144

Promotions Planning ATS 144

Retail TouchPoints

DECEMBER 27, 2022

compared to the same period in 2021. in 2021 and 20.6% Additionally, Black Friday sales rose 12% year-over-year, helping the shopping holiday retain its title as the top spending day of the holiday season. The index, which was not adjusted for inflation, measured in-store and online retail sales across all forms of payment.

Accounting 251

Accounting Consumer Shopping ATS 251

Star Miconics

APRIL 21, 2021

The post Top 20 Industrial-Organizational Psychology Podcasts You Must Follow in 2021 appeared first on Feedspot Blog. Top 20 Industrial-Organizational Psychology Podcasts Contents [show] ?About

98

98

Talking Retail

APRIL 29, 2021

The UK food and drink market is forecasted to grow by 12% in 2021, new research reveals. This story continues at Retail and foodservice will grow in 2021, report finds. This story continues at Retail and foodservice will grow in 2021, report finds. Or just read more coverage at Talking Retail.

Marketing 78

Marketing ATS 78

365 Retail

OCTOBER 4, 2021

With 12 weeks to go to Christmas, Selfridges London opens its Christmas Shop helping customers to plan and prepare for festive moments to dream of. With 12 weeks to go to Christmas,?Selfridges?London?opens to plan and prepare for festive moments with decorations to dream of, echoing the store’s theme for 2021: A Christmas of Dream.

Shopping 70

Shopping Outdoor Accessories Planning 70

Retail TouchPoints

JANUARY 25, 2023

In October 2021 , Starbucks announced plans to raise its minimum wage to $17 per hour by summer 2022, and in November 2021 Macy’s committed to a $15 minimum wage chainwide by May 2022. Target was among the first major retailers to raise its minimum wage to $15, in June 2020.

Planning 294

Planning Store Operations Consumer 294

Talking Retail

JULY 8, 2021

This is why it remains such a valuable category to impulse outlets, being worth £876m in the most recent 12-month period. This story continues at MustStocks 2021: Chocolate. Or just read more coverage at Talking Retail.

ATS 52

ATS 52

Mass Relators

AUGUST 30, 2021

HDA has decided to cancel the 2021 PCSC Educational Seminar, scheduled to take place on October 12–13 in Whippany, N.J. The post HDA cancels 2021 PCSC Educational Seminar appeared first on MMR: Mass Market Retailers. ARLINGTON, Va. — Visit HDA.org for the latest event information.

Marketing 52

Marketing 52

Talking Retail

JULY 8, 2021

Juicy fruits Sales of pure juices and smoothies fell by more than a quarter during the 12 months to the end of March 2021, but they are still worth £46.8m This story continues at MustStocks 2021: Juices and squash. to impulse retailers. Tropicana retains top spot by some distance, despite a 15.6% drop in turnover to £19.7m.

ATS 52

ATS 52

Independent Retailer

APRIL 8, 2021

5WPR conducted their second annual Consumer Culture Report for 2021 , which discusses the newfound shopping behaviors of shoppers. For their 2021 edition, 5WPR took a closer look at Gen Z, those aged 16 to 21, in their survey. This sentiment decreases with age to 12 percent of those aged 55 and over. Change is the Only Constant.

Consumer 74

Consumer Beauty and Health Shopping Promotions 74