Retail TouchPoints

MAY 25, 2021

Both consumer confidence and spending are on the rise as the economy shows signs of stabilizing. Between tax refunds and stimulus checks, many shoppers have found themselves with some disposable income they are looking to spend, especially after a year like 2020. Money in pockets. What else should retailers expect going forward?

Consumer 298

Consumer Advertising Shopping Promotions 298

Retail TouchPoints

APRIL 2, 2021

In 2020 alone, driven largely by COVID-19, digital sales doubled , as did the number of households using Kroger’s network of digital offerings. The company reported on the success of its “Restock Kroger” transformation strategy over the last three years and outlined a new strategy called “Leading with Fresh and Accelerating with Digital.”

Supermarket 208

Supermarket Fulfillment Returns Planning 208

Retail TouchPoints

SEPTEMBER 24, 2020

However, the scale of Party City’s seasonal hiring indicates the Halloween holiday will take center stage in its approximately 850 owned and franchised stores in North America, as well as the company’s e-Commerce site.

Planning 261

Planning Payment Services Location Shopping 261

Retail TouchPoints

JULY 29, 2021

Dollar General is expanding its pOpshelf offering into a store-in-a-store format at two DG Markets in the Nashville, Tenn. The concept, which launched in October 2020 and has since expanded to 16 stores, offers a rotating selection of items at price points of $5 or less.

Consumer 304

Consumer Apparel Location Planning 304

Retail TouchPoints

NOVEMBER 29, 2023

Best Buy has partnered with DoorDash to offer delivery of its consumer electronics products in under one hour, on average. We’re thrilled to welcome Best Buy to DoorDash as our first national consumer electronics retailer on the marketplace,” said Fuad Hannon, VP of New Verticals at DoorDash in a statement.

Consumer 243

Consumer Shopping ATS Store Operations 243

Retail TouchPoints

DECEMBER 22, 2021

Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. A fleet of fully autonomous delivery robots that carry food and retail items have debuted at the Cincinnati/Northern Kentucky International Airport (CVG).

Store Operations 311

Store Operations Customer Experience Location ATS 311

Retail TouchPoints

JANUARY 22, 2021

Self-quarantine further added complications to the mix, as consumers and businesses alike were forced to change the way they bought and sold these items, respectively. While delivery delays were experienced at the beginning of self-quarantine, many changes in consumer behavior may prove transitory. Bureau of Labor Statistics.

Consumer 182

Consumer Telecommunications Fulfillment Customer Experience 182

Retail TouchPoints

JUNE 15, 2020

These consumer sentiments, along with the need to protect the health of both shoppers and store associates, means retailers need to be stringent about enforcing social distancing and other safety measures as they reopen. In fact, displaying an abundance of caution will be required to bring many consumers back into physical stores.

Consumer 134

Consumer Payment Services Returns Shopping 134

Retail TouchPoints

MAY 12, 2023

Bluestar brought back the Justice brand as an online-only retailer in April 2021 following its $90 million acquisition of the company in November 2020. Bluestar has appointed Anthony Lucia as Global President of Scotch & Soda USA and Global Business Operations. He brings 25 years’ experience running both U.S.

Wholesale 291

Wholesale Accessories Apparel Brand Management 291

Mass Relators

MAY 14, 2021

Consumers are demonstrating that when they feel safe, they are both willing and able to spend and are driving the economy forward. The year-over-year increases for both March and April were unusually high because most stores were ordered to close beginning in mid-March last year. General merchandise stores were down 4.9%

Sporting Goods 52

Sporting Goods Home Furnishings Merchandise Store Finance 52

Retail TouchPoints

JANUARY 5, 2021

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. 24, 2020), or 2.4% However, the larger story of holiday 2020 is still being written. 11 through Dec. during the traditional Nov.

Drop-Shipping 253

Drop-Shipping Merchant Services Returns Shipping 253

Retail TouchPoints

DECEMBER 20, 2023

The Federal Trade Commission (FTC) has prohibited Rite Aid from using facial recognition technology in its stores, claiming the retailer failed to implement reasonable security procedures and prevent harm to consumers.

Consumer 239

Consumer Store Operations Customer Experience ATS 239

Retail TouchPoints

JULY 30, 2021

Walmart and Apple were both early adopters of safety measures when the pandemic first hit in 2020. Walmart mandated masks for employees in April 2020 before expanding to all customers in July 2020. The NRF expressed mixed reactions to the new guidance.

Returns 316

Returns Consumer Store Operations 316

Retail TouchPoints

JULY 3, 2023

. “From moving our assembly operation, relocating our warehouse and updating our ERP system, we are collectively working towards a strategic omnichannel environment that supports shifts in retail and consumers’ wants and needs. The company, which was founded in 2004, had more than 100 stores across the U.S.

Location 281

Location Consumer Store Operations ATS 281

Retail TouchPoints

MARCH 1, 2021

It’s all part of Sephora’s larger omnichannel strategy, which also includes the debut this week of a buy online, pick up in-store (BOPIS) offering that will be available at all freestanding stores by April 2021. The retailers plan to expand the concept to at least 850 stores by 2023.

Location 307

Location Planning Department Stores Shopping 307

Retail TouchPoints

MARCH 19, 2024

Ulta Beauty isn’t the first retailer to take on the challenge of recycling these products’ containers and packaging, but with the chainwide expansion it’s certainly among the largest in terms of scope.

ATS 248

ATS Store Operations Customer Experience Fulfillment 248

Retail TouchPoints

APRIL 26, 2021

Besides trying to keep their stores sufficiently stocked, the biggest challenge for many grocery retailers in 2020 was trying to determine what shopper behaviors would remain in place post-pandemic. But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center. Hybrid Shopping is Here to Stay.

Promotions 274

Promotions Shopping Consumer Fulfillment 274

Retail TouchPoints

NOVEMBER 23, 2021

Target will close all its stores on Thanksgiving from now on, according to multiple media reports. The retailer closed on Thanksgiving 2020 and previously announced its intent to close this year, but the shift to annual closures is a new policy. The pandemic has only made digital shopping more appealing to many consumers.

Planning 239

Planning Shopping Consumer Store Operations 239

Retail TouchPoints

MAY 24, 2023

COVID-19 kept people cooped up at home and cooking their own meals (including that infamous sourdough bread), but now that pandemic lockdowns are behind us, hospitality and retail companies believe consumers are eager to satisfy their cravings for both socializing and eating out in a single visit. and Canada over the next two years.

Location 230

Location Consumer Planning Returns 230

Retail TouchPoints

DECEMBER 28, 2021

In May 2020, McKinsey issued a report stating while the COVID-19 pandemic was shaking up small businesses across the board, it was disproportionately affecting minority-owned small businesses. Between March 2019 and June 2020, adoption of touchless payments , which includes contactless cards, mobile wallets and QR codes, increased 150%.

Payment Services 272

Payment Services Finance Marketing Promotions 272

Retail TouchPoints

OCTOBER 24, 2023

However, discretionary spending is expected to drop as the federal student loan pause ends in the fall, leaving consumers with less buying power and putting pressure on revenues. Those dollars matter more than ever with cost pressure ongoing and consumer belt-tightening on the way.

Store Layout 258

Store Layout Consumer Customer Experience Returns 258

Retail TouchPoints

MAY 21, 2021

Footaction isn’t the first chain to be closed due to an increasingly competitive landscape — in 2020, Foot Locker made the decision to shutter Runners Point in Europe for similar reasons. Comp store sales increased 80.3% compared to the company’s Q1 2020.

Planning 295

Planning Location Consumer Store Operations 295

Retail TouchPoints

JUNE 4, 2021

Positive results in general are no surprise for lululemon, but the retailer surpassed expectations with 88% revenue growth compared to Q1 2020. million ; international revenue growing 125% ; and operating margin increasing 1,080 basis points to 15.8%. “We from Q1 2020 and 22.4% million in Q1 2020. million in Q1 2020.

Jewelry 247

Jewelry Department Stores Returns Shopping 247

Retail TouchPoints

APRIL 19, 2023

Since launching its first non-food partnership in 2020 and the introduction of its dedicated Kids and Baby category in 2021, Uber’s grocery, retail and new verticals business has grown to more than 100,000 merchant partners.

Accessories 230

Accessories Planning Consumer Shopping 230

Retail TouchPoints

MARCH 11, 2021

Buoyed by a return to growth in Q4 2020, Adidas has unveiled a new growth strategy that will transform the company into a direct-to-consumer-led business with an emphasis on sustainability. That growth will be driven by a focus on increasing consumer touch points in markets it refers to as “Key Cities.”

Planning 193

Planning Wholesale Sporting Goods Accounting 193

Retail TouchPoints

DECEMBER 16, 2020

billion in November 2020, according to data from the Commerce Department. The decline marks the first monthly drop in spending at stores, car dealerships, restaurants and ecommerce since April. year-over-year, and the overall September 2020 through November 2020 period was up 5.2%. retail sales fell 1.1% billion and $766.7

Department Stores 145

Department Stores Accessories Consumer Shopping 145

Retail TouchPoints

APRIL 9, 2021

Delaney was promoted from EVP and Chief Commercial Officer to President in September 2019 , and took on the CEO role in February 2020. He first joined BJ’s in May 2016 as EVP and Chief Growth Officer, and he had prior experience as a partner in the Boston office of Bain & Company and a leader in the firm’s Consumer Products practice. “We

Wholesale 264

Wholesale ATS Promotions Consumer 264

Retail TouchPoints

AUGUST 19, 2020

In good news for their bottom lines, both retailers achieved significant sales growth, both online and in-store, while also improving margins. 1, 2020, rising from $18.2 Store comp sales increased 10.9%, but the most impressive growth was in digital comp sales, which grew 195%. Target achieved a record-setting 24.3% Walmart U.S.

Fulfillment 294

Fulfillment Accounting Returns Consumer 294

Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Session topics ranged from ramping up touch-free in-store technologies to strengthening supply chains and getting the most out of marketplaces.

Payment Services 254

Payment Services Fulfillment Location Shipping 254

Retail TouchPoints

JANUARY 4, 2021

Simon and Brookfield are aiming to “identify a leader that is focused on modern retail, the consumer experience and the goal of creating a sustainable and enduring JCPenney.” Ultimately, JCPenney filed for bankruptcy in May 2020 and finalized its acquisition by Simon and Brookfield in December 2020.

Management 224

Management Location Consumer ATS 224

Retail TouchPoints

DECEMBER 8, 2022

The stress of the pandemic sparked a surge in the wine, beer and spirits market: a 2020 RAND Corporation study found that alcohol consumption among adults 30 and older increased by 14%. However, beginning in late 2020, many people started to re-evaluate their habits and explore no- and low-alcohol (NA) beverage options.

Fulfillment 250

Fulfillment Customer Experience Marketing Consumer 250

Retail TouchPoints

AUGUST 7, 2020

All of this work has resulted in the development of core practices, like social distancing and occupancy monitoring, to aid retailers and shopping center operations managers as they reopen, rebuild consumer confidence and look to answer the question on everyone’s mind — “When will consumer confidence return to normalcy?”.

Store Operations 258

Store Operations Consumer Finance Apparel 258

Retail TouchPoints

JANUARY 11, 2021

year-on-year through September 2020, boosting ecommerce’s share of its total sales from 33% in 2019 to 59% during this period. Q3 2020 net sales for all channels climbed 25.3% We launched the service in April 2020, after our website’s traffic had doubled and app installations had risen by 2.5X year-on-year.

Payment Services 243

Payment Services Location Fulfillment Customer Experience 243

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain.

Payment Services 304

Payment Services Consumer Customer Experience Accounting 304

Retail TouchPoints

FEBRUARY 22, 2021

Tanger Factory Outlet Centers , which owns and operates 37 open-air outlet centers across the U.S. “Our business continues to improve, with the consumer embracing open-air outlet centers as a preferred venue for shopping and entertainment,” said Stephen Yalof, CEO of Tanger Outlets in a statement.

Returns 162

Returns Consumer Shopping Planning 162

Inside Retail

JUNE 30, 2021

“Other than playing an active role in reducing our environmental footprint, sustainable store design will increase the brand’s credibility in the eyes of the modern, mindful consumer and also saves money in the long-term with lesser consumption of energy and waste,” a Takashimaya spokesperson said.

Department Stores 246

Department Stores Beauty and Health Accounting Promotions 246

Retail TouchPoints

AUGUST 14, 2020

At the beginning of the pandemic, CEO and Cofounder Jennifer Hyman cut costs by 51% , raised additional financing and scaled back capital outlay by shifting from buying merchandise to a revenue-sharing consignment model, according to a July 2020 article in The Wall Street Journal.

Apparel 190

Apparel Returns Finance Accessories 190