Retail TouchPoints

JANUARY 22, 2021

Self-quarantine further added complications to the mix, as consumers and businesses alike were forced to change the way they bought and sold these items, respectively. While delivery delays were experienced at the beginning of self-quarantine, many changes in consumer behavior may prove transitory. Bureau of Labor Statistics.

Consumer 178

Consumer Telecommunications Fulfillment Customer Experience 178

Retail TouchPoints

AUGUST 19, 2020

1, 2020, rising from $18.2 Store comp sales increased 10.9%, but the most impressive growth was in digital comp sales, which grew 195%. However, Target’s brick-and-mortar stores proved to be essential elements in the retailer’s overall growth, fulfilling more than 90%. Target achieved a record-setting 24.3% Walmart U.S.

Fulfillment 288

Fulfillment Accounting Returns Consumer 288

Retail TouchPoints

NOVEMBER 29, 2023

Best Buy has partnered with DoorDash to offer delivery of its consumer electronics products in under one hour, on average. We’re thrilled to welcome Best Buy to DoorDash as our first national consumer electronics retailer on the marketplace,” said Fuad Hannon, VP of New Verticals at DoorDash in a statement.

Consumer 237

Consumer Shopping ATS Store Operations 237

Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. Ecommerce execution will lean more heavily on store-based fulfillment. The rescheduled Prime Day, set for Oct.

Fulfillment 297

Fulfillment Department Stores Shipping Planning 297

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online. Holiday shopping season is upon us.

Supply Chain Management 223

Supply Chain Management Fulfillment Shipping Inventory Management 223

Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Session topics ranged from ramping up touch-free in-store technologies to strengthening supply chains and getting the most out of marketplaces.

Payment Services 248

Payment Services Fulfillment Location Shipping 248

Retail TouchPoints

DECEMBER 22, 2021

Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. A fleet of fully autonomous delivery robots that carry food and retail items have debuted at the Cincinnati/Northern Kentucky International Airport (CVG).

Store Operations 309

Store Operations Customer Experience Location ATS 309

Retail TouchPoints

APRIL 26, 2021

Besides trying to keep their stores sufficiently stocked, the biggest challenge for many grocery retailers in 2020 was trying to determine what shopper behaviors would remain in place post-pandemic. But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center. Only more so.

Promotions 272

Promotions Shopping Consumer Fulfillment 272

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Fulfillment 222

Fulfillment Payment Services Beauty and Health Checkout 222

Retail TouchPoints

JULY 29, 2021

We are thrilled to be taking the reins of the world’s leading toy brand at a time when the category is up 16% and consumer demand for toys is at an all-time high. With stores closed for most of the year, ecommerce was the main driver of this growth. Games, puzzles, action figures and outdoor toys were especially popular.

Net Profit 306

Net Profit Fulfillment Boutique Outdoor 306

Retail TouchPoints

JUNE 15, 2020

These consumer sentiments, along with the need to protect the health of both shoppers and store associates, means retailers need to be stringent about enforcing social distancing and other safety measures as they reopen. In fact, displaying an abundance of caution will be required to bring many consumers back into physical stores.

Consumer 133

Consumer Payment Services Returns Shopping 133

Retail TouchPoints

FEBRUARY 15, 2021

Even the best business plans expect some bumps along the road: financial insecurity among consumers, supply chain complications, a shortage of labor or reduced in-store traffic. Facing a near-apocalyptic situation, retailers have had to pivot quickly, creatively and competently in order to withstand the chaos of the 2020 economy.

Fulfillment 263

Fulfillment Checkout Store Layout Consumer 263

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. The Polaris strategy proved to be a critical enabler of our performance in 2020, allowing us to adapt and innovate with agility during the pandemic,” said Gennette.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

MARCH 19, 2024

Ulta Beauty isn’t the first retailer to take on the challenge of recycling these products’ containers and packaging, but with the chainwide expansion it’s certainly among the largest in terms of scope.

ATS 242

ATS Store Operations Customer Experience Fulfillment 242

Retail TouchPoints

MARCH 3, 2021

Target will build off its 2020 momentum by investing $4 billion annually in new store openings, remodels for existing stores and supply chain upgrades over the next several years, the retailer announced during an earnings call. billion invested in operations during 2020.

Fulfillment 184

Fulfillment Planning Shopping Location 184

Retail TouchPoints

MAY 23, 2022

After nearly a decade of underinvestment in its tech stack, FTD began making significant solution investments in early 2020 centered on its upgraded Mercury HQ (MHQ) solution. They are what make us, and we want to give customers and consumers great experiences. How FTD is Easing Digital Adoption for Florists.

Payment Services 233

Payment Services Customer Experience Fulfillment Point of Sale 233

Retail TouchPoints

OCTOBER 24, 2023

However, discretionary spending is expected to drop as the federal student loan pause ends in the fall, leaving consumers with less buying power and putting pressure on revenues. Those dollars matter more than ever with cost pressure ongoing and consumer belt-tightening on the way.

Store Layout 251

Store Layout Consumer Customer Experience Returns 251

Retail TouchPoints

DECEMBER 14, 2020

However, retailers have risen to the occasion and adjusted their operations accordingly — and now they need to look to the future and plan for a post-pandemic future, according to the Enabling a Resilient & Connected Supply Chain in a Post-Pandemic World webinar from the IoT Consort i um and GS1 US. “I Now the key challenge is capacity.

Shopping 293

Shopping Merchant Services Fulfillment Returns 293

Retail TouchPoints

APRIL 19, 2023

Since launching its first non-food partnership in 2020 and the introduction of its dedicated Kids and Baby category in 2021, Uber’s grocery, retail and new verticals business has grown to more than 100,000 merchant partners.

Accessories 224

Accessories Planning Consumer Shopping 224

Retail TouchPoints

AUGUST 16, 2021

market saw over $400B in returns in 2020. After all, consumers need to be able to bring back certain items. Consumers, for example, have started to adopt the ‘bracketing’ strategy. As ecommerce matures into adulthood, consumers are taking for granted the ability to return and exchange items at will. But don’t stop there.

Returns 335

Returns Drop-Shipping Consumer Apparel 335

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

Planning 249

Planning Wholesale Customer Experience Store Operations 249

Retail TouchPoints

SEPTEMBER 21, 2020

By the end of August 2020, Time to Vote announced that more than 700 companies had joined the group, and that the organization was widening its scope to address new obstacles presented by COVID-19. Patagonia and Target, that had executed voter engagement programs during the 2018 election cycle with employees, consumers or both.

Sporting Goods 252

Sporting Goods Department Stores Apparel Fulfillment 252

Retail TouchPoints

MARCH 11, 2021

While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation. They can serve as anything from staging grounds to fulfill orders from multiple retailers at a communal “curbside” to open areas where larger-scale events can take place.

Shopping 238

Shopping Outdoor Fulfillment Returns 238

Retail TouchPoints

OCTOBER 1, 2022

Retailers considering the opportunity should keep in mind that: Flexibility has become paramount post-pandemic: The pandemic was a boon for cannabis with retailers in the space declared essential, home-bound consumers trying their first cannabis products and new delivery methods becoming legal in some areas.

Customer Experience 292

Customer Experience Consumer Promotions Planning 292

Retail TouchPoints

FEBRUARY 3, 2021

Looking only at the data for the first two months of 2020, you might have been tempted to declare — and not without good reason — that it was shaping up to be a banner year for brick-and-mortar retailers. In the last week of February, national in-store traffic was up 3.5% compared to the previous year. Ignoring delivery.

Advertising 241

Advertising Marketing Spend Consumer Shopping 241

Retail TouchPoints

JULY 17, 2020

Deloitte looked at seven trends in its The future is coming … but still one day at a time report, both in terms of where the industry stood at the start of 2020 and what it looks like midway through a turbulent year. Overall private label dollar sales were up 15% year-over-year during Q1 2020, surpassing national brand growth by 33%.

Retail Trends 131

Retail Trends Apparel Fulfillment Merchant Services 131

Retail TouchPoints

FEBRUARY 5, 2021

Holiday season 2020 has come to an end, so what now? As was mentioned earlier, the transaction does not start when the customer enters the store, and it does not end when the customer makes the purchase. Ultimately, planning for holiday season 2021 begins with the recap of holiday season 2020.

Payment Services 171

Payment Services Returns Specialty Retailers Promotions 171

Mass Relators

SEPTEMBER 12, 2022

E-commerce grocery sales were modest and rising slowly as 2020 started. Consumers flocked online for essential purchases, adding $102.08 billion in revenue in 2020, and another $116.45 Overall in 2021, consumers spent $870.78 billion in 2020, according to Digital Commerce 360. Overall in 2021, consumers spent $870.78

Grocer 52

Grocer Merchant Services Fulfillment Supermarket 52

Retail TouchPoints

JUNE 1, 2022

As shoppers are increasingly headed back to stores, online purchases will settle to some lower number, likely closer to the $6.5 billion spent in March 2020, or about 10% of all grocery sales. . Consumers find the experience of buying online and picking up at store to be easy, convenient and a time saver.

Checkout 291

Checkout Location Shopping Consumer 291

Theatro

MAY 3, 2021

Today’s customers expect one simple, holistic shopping experience whether they are shopping online or in-store. Over the past year, surging numbers of consumers embraced the conveniences of placing orders online to either pick up in-store or have delivered straight to their doorstep. Omnichannel Demand Increases.

Fulfillment 52

Fulfillment Shipping Shopping Store Operations 52

Retail TouchPoints

FEBRUARY 11, 2021

Is that even possible coming out of a year like 2020? One futurist we know said, “2020 was so weird I didn’t even get a chance to be wrong.”. Traditionally, the brick-and-mortar store delivered a fairly static and conventional experience to the customer. But let’s be real here. But the post must go on. But the post must go on.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

JULY 20, 2020

Without leaving their email inboxes, Yahoo Mail users will now be able to browse, add to cart and purchase essential groceries from Walmart and pick them up at a nearby store. The Groceries from Walmart service is currently available on the Yahoo Mail iOS app and desktop, with plans to add Android service later in 2020.

Shopping 190

Shopping Checkout Consumer Location 190

Mass Relators

MARCH 31, 2024

In this role, she will continue to support DG’s store operations team, which now encompasses more than 20,000 retail stores including pOpshelf and Mexico. She also led NMG’s supply chain transformation strategy to modernize its omnichannel distribution and fulfillment network.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

Mass Relators

MAY 31, 2022

Simonsen joined Dollar General in 2013, and has since held roles of increasing responsibility in store operations, procurement, pricing, business analytics, and merchandising planning. He joined the DG real estate and development team in 2020 and most recently served as vice president of real estate.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Retail TouchPoints

NOVEMBER 3, 2020

During the hustle of the 2020 Retail Innovation Conference (#RIC20) , there may have been more sessions than you could take part in. Consumers have taken shopping into their own hands — literally — with the use of ecommerce on mobile up 80%.

Clienteling 190

Clienteling Returns Consumer Location 190

Retail TouchPoints

MAY 12, 2021

As we continue to settle into the economic and psychological realities of COVID-19, businesses are evaluating what response tactics worked well in 2020 and where there’s room for improvement to ensure resilience going forward. Pre-pandemic, small store formats were on the rise as consumers favored local, more tailored products.

Shopping 202

Shopping Checkout Location Planning 202

Retail TouchPoints

OCTOBER 23, 2020

Several years ago, a handful of direct-to-consumer (DTC) brands expanded into the physical retail space. Today’s consumers are digital experts and gravitate toward online platforms where they can shop 24/7. They expect convenience and the ability to fulfill their shopping needs immediately. An Emerging Retail Trend.

Shopping 204

Shopping Returns Location Consumer 204