Retail TouchPoints

APRIL 25, 2022

The good news for retailers is that when designed and executed well, return policies can deliver benefits that include bolstering customer satisfaction, reducing waste, easing internal business demands and affording insights into consumer data. Starting holiday promotions earlier helps retailers attract these shoppers’ business.

Returns 250

Returns Shopping Promotions Social Commerce 250

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. In 2020, 56% of retailers added phone and text chat to replicate elements of the in-store experience online. Listen to the session on demand.

Consumer 136

Consumer Payment Services Fulfillment Advertising 136

Retail TouchPoints

SEPTEMBER 8, 2020

Although the eTailer has two very distinct target customers — the fashion-forward Millennial and the style-conscious 40-to-50-year-old consumer — there are core behaviors that transcend these distinctions and, ultimately, guide Olivela’s experience strategies. Olivela IRL successfully meets consumers’ content cravings.

Consumer 130

Consumer Beauty and Health Fashion Fulfillment 130

Retail TouchPoints

SEPTEMBER 8, 2020

Although the eTailer has two very distinct target customers — the fashion-forward Millennial and the style-conscious 40-to-50-year-old consumer — there are core behaviors that transcend these distinctions and, ultimately, guide Olivela’s experience strategies. Olivela IRL successfully meets consumers’ content cravings.

Consumer 130

Consumer Beauty and Health Fashion Fulfillment 130

Inside Retail

FEBRUARY 22, 2024

As head of marketing at Alibaba Group , Australia and New Zealand, Kit Yau has a solid understanding of what consumers in these markets are looking for from Australian and New Zealand brands. The partnership resulted in double-digit sales growth annually, and it underscored Chemist Warehouse’s appeal to Southeast Asian consumers.

Merchant Services 130

Merchant Services Social Commerce Marketing Target Market 130

Inside Retail

JANUARY 5, 2023

“She is a proven growth leader with a distinguished track record of brand strategy, omnichannel execution, talent acquisition and development, and passion for driving best-in-class consumer connectivity, experience, and brand loyalty.”. TikTok bolsters e-commerce team.

Payment Services 130

Payment Services Checkout Social Commerce Promotions 130

Inside Retail

JANUARY 5, 2023

“She is a proven growth leader with a distinguished track record of brand strategy, omnichannel execution, talent acquisition and development, and passion for driving best-in-class consumer connectivity, experience, and brand loyalty.”. TikTok bolsters e-commerce team.

Payment Services 130

Payment Services Checkout Social Commerce Promotions 130

Inside Retail

MARCH 29, 2022

We are at the forefront of innovation with social commerce, enhanced retailing and emerging retailing. In the last 12 months alone, that customer base’s social commerce spending has risen 50 per cent, from $10/month to $15/month. Interestingly, the 65+ demographic is particularly active on YouTube.

Social Commerce 130

Social Commerce Shopping Fulfillment Consumer 130

Retail TouchPoints

NOVEMBER 16, 2022

Last year, consumers reported spending more than $23 billion shopping small on Small Business Saturday, and we want to exceed that in 2022.”. 21, is designed to encourage people to support SMBs throughout the holiday season, and those shopping the guide will have access to special holiday promotions and discounts.

Merchant Services 235

Merchant Services Finance Advertising Marketing 235

Retail TouchPoints

SEPTEMBER 2, 2021

A retailX panel of social media and influencer experts had a candid conversation about how influencers are driving the maturity of social commerce, which is expected to reach $36.09 this year — a 35% increase over 2020 — according to Insider Intelligence. Tip 4: Use Authentic Storytelling to Drive Consumers Down-Funnel.

Social Commerce 241

Social Commerce Accounting Marketing Planning 241

Retail TouchPoints

NOVEMBER 23, 2021

In the last few years, YouTube has seen huge growth in live video, with more than half a million channels livestreaming for the first time in 2020. This holiday season, YouTube is promoting the commercial potential of its platform with its first-ever live shopping pop-up event.

Shopping 227

Shopping Accounting Promotions Consumer 227

365 Retail

NOVEMBER 1, 2021

With more consumers than ever before heading online to play the latest slot games, like Bonanza and Book of Dead, watching streaming media and keeping up to date with the latest social media happenings, online shopping is experiencing a rapid resurgence this year. The proliferation of social commerce.

Retail Trends 67

Retail Trends Social Commerce Merchant Services Checkout 67

Retail TouchPoints

JULY 9, 2020

For the luxury category, the pandemic’s impact has been multi-faceted, raising the stakes for brands to have larger conversations around how the “luxury experience” is defined and created for an evolved consumer base. Trend 1: Evolving Consumer Priorities Could Depress Luxury Spending. trillion in current exchange rates.

Clienteling 246

Clienteling Consumer Accounting Boutique 246

Retail TouchPoints

DECEMBER 8, 2020

These shoppers were omnichannel-aligned even before the lockdowns hit, and American Eagle built on this foundation to help online sales reach 45% of its total in 2020. The retailer was able to achieve this feat by utilizing the channel to its fullest, through special activations and promotions that could only work online.

Social Commerce 264

Social Commerce Shopping Promotions Returns 264

Retail TouchPoints

MAY 6, 2021

2020 could easily be considered a breakout year for social commerce. Consumers reported spending 45% more time on social media in Q4 2020, and orders coming from social-referred channels (including paid ads and organic posts) grew by 50% year over year, according to data from Salesforce.

Beauty and Health 152

Beauty and Health Accounting Social Commerce Advertising 152

Small Biz Trends

JULY 8, 2021

According to a report from the National Retail Federation, the US retail sales in 2020 grew 6.7% trillion to GDP in 2020, reports the US Bureau of Economic Analysis. trillion during 2020 ( NRF ). US retail sales depressed during the first two quarters of 2020 due to COVID-19, but things started to improve with the 3rd quarter.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

Retail TouchPoints

NOVEMBER 10, 2023

Retail media is the broader term used to describe the concept of retailers using their systems, infrastructure, data and access to their shoppers to help advertisers reach consumers. Therefore, “commerce” is a more encompassing term to describe this new set of advertising capabilities. Every one of the Top 10 retailers in the U.S.

Advertising 257

Advertising Marketing Social Commerce Consumer 257

Inside Retail

FEBRUARY 27, 2023

From 2020-22, retailers took the opportunity to accelerate their digital transformations. For many, this meant bringing forward investments in e-commerce to sustain a level of sales activity. Sales Mobile commerce has become the norm and social commerce has grown, especially as Gen Z become young adults with their own spending power.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

MAY 12, 2022

Social commerce has quickly grown from a revolutionary idea to a mainstream concept, and the channel is expected to continue expanding to reach $1.2 The foundational lesson is that, while social commerce can be an outgrowth of a retailer’s traditional social media interactions, it’s both more time-sensitive and more time-consuming.

Social Commerce 286

Social Commerce Shopping Fashion Checkout 286

Inside Retail

DECEMBER 15, 2021

Yet many retailers are still struggling to accurately show consumers how many of each product they have on their shelves, or even offer effective click-and-collect. While stores need to work with (or ‘harmonise’) other channels and technologies, we also know some consumers prefer traditional shopping experiences. Experiential stores.

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Dead-Stock Consumer Social Commerce Location 130

Independent Retailer

JANUARY 5, 2023

Retailers have been running around tirelessly trying to keep up with consumer demands and the drastic shifts in the economy. Because consumers currently have unlimited options when buying online, their expectations are at an all-time high. In the past, consumers would just view, feel, and purchase. Online-Only to Physical.

Payment Services 84

Payment Services Wholesale Consumer Finance 84

Inside Retail

JUNE 7, 2021

In the era of direct-to-consumer, social commerce, performance marketing and marketplace plays, you’d be forgiven for thinking that apps belong in 2011. However, according to Accenture’s 9th wave of Covid consumer research, two in three consumers continue to use brand apps for ordering.

Social Commerce 245

Social Commerce Consumer Promotions Customer Experience 245

Inside Retail

MAY 29, 2022

Retailers in Southeast Asia, like elsewhere, have accelerated their adoption of digital platforms as consumers have been forced online to meet their everyday needs. Government efforts to promote digital transformation, including investment in wireless networks, have provided an added boost to e-commerce growth.

Social Commerce 130

Social Commerce Consumer Shopping Grocer 130

Retail TouchPoints

JANUARY 4, 2021

Beauty invested heavily in bolstering its digital capabilities even further as more consumers shopped direct via the company’s online properties. While the investment amounts have been significant, they were what allowed the business to monitor, understand and respond to new consumer needs during its most crucial time as a business.

Beauty and Health 263

Beauty and Health Consumer Health & Wellness Marketing 263

Retail TouchPoints

FEBRUARY 23, 2021

In pure COVID-19 nature, brands across the retail industry underwent a rapid transition to the digital-first space during 2020; and a lot of first-time online shoppers were activated. This, coupled with the rise of social commerce, has indicated major potential for retailers to adopt social advertising into their marketing mix.

Advertising 244

Advertising Social Commerce Consumer Marketing 244

Retail Geek

OCTOBER 6, 2022

Episode 297 is a recap of the GroceryShop trade show in Las Vegas, and the Consumer Brands Executive Summit in Colorado Springs. We also discuss the latest news (and controversies) around Facebook and TikTok pulling back from some social commerce initiatives (and pressing forward with others).

Social Commerce 52

Social Commerce Merchant Services Shopping Promotions 52

Retail Geek

JULY 9, 2021

Like I of course want and expect to be able to put my promotional materials in that box and that you know figuring out all of that kind of thing. You know at least three and maybe four of them are all like cumulatively what I would call Commerce right like you taught you know. [25:10] Social commerce and the the sleeper is.

Shipping 98

Shipping Merchant Services Fulfillment Wholesale 98

Inside Retail

JANUARY 11, 2024

Demand for products made popular through social channels has been credited to celebrity endorsements, and macro and micro-influencers. Repositioning and ingenuity success Former Crocs CMO Terence Reilly started at Stanley in 2020, shortly after the brand introduced its newly sculpted 1.1-litre

Accessories 130

Accessories Marketing Advertising Fashion 130

Retail TouchPoints

MARCH 11, 2022

The ever-evolving roster of social commerce capabilities on the world’s top platforms can be dizzying, with vast disparities between what is possible from one app to another and each platform fighting to keep up — both with consumers’ expectations and each other. Meta Showcases Social Commerce Successes.

Social Commerce 256

Social Commerce Merchant Services Advertising Shopping 256

Retail Geek

JUNE 25, 2021

In 2020 due to the pandemic, Prime Day was held in October 13-14, 2020. billion | Digital Commerce 360 Amazon Prime Day 2021 Insights & Real-Time Tracker | Numerator. The length of the event has been slowly expanding since 2015, so it is now two days long. This year Prime Day is earlier than usual on June 22-23, 2021.

Apparel 66

Apparel Advertising Marketing Fulfillment 66

Retail Geek

JANUARY 6, 2023

Matt: [2:02] Yeah have you too I like to think about my career or having two careers to date the first one was, very foundational for what I’m doing now but very quantitative, process-oriented mechanical engineering patent law Manufacturing, Ops Consulting things that had nothing to do with retail or fashion or e-commerce and then I. [2:32]

Merchant Services 52

Merchant Services Consumer Fashion Marketing 52

Retail Geek

FEBRUARY 28, 2023

In this episode we cover: Amazon Q4 Earnings Walmart Q4 Earnings US Department of Commerce Q4 e-commerce data Discussion of Temu and other Social Commerce News Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. percent so. [31:38]

Apparel 52

Apparel Drop-Shipping Social Commerce Shipping 52

Retail Geek

JANUARY 20, 2023

Shopify launches an ad product such as a retail media network Meta/Google/TikTok lose ad share to new social media platforms and retail media networks. 60 billion in total sales and live streaming was likely less than 1% of that 60 billion so I. [40:48]

Social Commerce 52

Social Commerce Fulfillment Drop-Shipping Loss Prevention 52

Retail TouchPoints

MARCH 23, 2022

As social commerce becomes increasingly entrenched in mainland China, livestreaming has become a backbone to the influencer and ecommerce economy. Social commerce generated approximately $ 475 billion (U.S.) in revenue in 2020 and is expected to reach approximately $3.37 trillion by 2028. In the U.S.,

Advertising 228

Advertising Social Commerce Promotions Outdoor 228

Retail TouchPoints

MARCH 23, 2023

An attempted ban by the previous administration in September 2020 was successfully challenged by a group of TikTok creators, according to reporting in the New York Times , and any new ban would likely face court challenges on First Amendment grounds.

Advertising 173

Advertising Promotions Location Social Commerce 173