Retail TouchPoints

JANUARY 9, 2024

In 2020 he joined Alibaba, where he is now tasked with developing the company’s strategy and building platform-level solutions around international shipping, logistics, cross-border trade and global expansion. RTP: What are the biggest challenges merchants should be prepared for in 2024 with regard to the supply chain.

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Merchant Services Shipping Fulfillment Inventory Management 226

Retail TouchPoints

SEPTEMBER 8, 2021

According to a 2020 survey, over half of U.S. Amazon: the Consumer-First Platform. Amazon has completely upleveled what a high quality ecommerce experience looks like for consumers. For smaller brands, Shopify has been a major driving force for enabling them to go direct to consumers easily, with some economies of scale.

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Merchant Services Payment Services Fulfillment Shipping 206

Retail TouchPoints

OCTOBER 4, 2021

Flexible Payments Will Gain Further Ground. Flexible payments are continuing to gain steam, particularly among younger generations. A survey by Klarna found that 75% of Gen Z, 76% of millennials and 60% of Gen X are looking for more flexible payment options. Let the countdown begin….

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Merchant Services Payment Services Fulfillment Promotions 303

Inside Retail

NOVEMBER 28, 2022

Among consumers – and not just Millennials – social commerce is gaining significant traction, growing three times as fast as overall e-commerce. Today, customers expect brands to be ‘always on’: ready to provide real-time product information, delivery tracking and payment transparency at the click of a button.

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Social Commerce Merchant Services Payment Services Fulfillment 130

Retail TouchPoints

JULY 22, 2022

Uber is expanding Uber Eats’ services with new features such as the ability to place orders when grocery stores aren’t open for later delivery, live tracking of orders from store to door and easier product replacements. Uber also boosted its delivery capabilities in July 2020 through the acquisition of Postmates for more than $2.6

Customer Experience 231

Customer Experience Merchant Services Inventory Management Grocer 231

Inside Retail

JANUARY 12, 2023

As far back as May 2020, an Ipsos study indicated that two-thirds of Americans were buying directly on, or discovering products through, social media. Because social media is where many consumers spend their time, and where they look for inspiration and discovery. And for consumers: Discovery of new products and services.

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Social Commerce Beauty and Health Merchant Services Fulfillment 264

Inside Retail

APRIL 15, 2021

As a result, the industry unlocked and fulfilled five years of online retail growth in just six months through a patchwork of band-aids and gut-led experiments – effectively realising 2025 sales levels in 2020. per cent points in the five years to October 2020, reaching about 9.8 per cent points of penetration to reach 12.9

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Merchant Services Payment Services Shopping Customer Experience 130

Retail TouchPoints

OCTOBER 13, 2020

With a focus on emerging technologies and innovative startups, the 2020 Retail Innovation Conference is featuring three Startup Innovation Lab sessions that will introduce attendees to a total of 20 tech innovators. Cook and Proctor will then announce the four cohort brands being honored by Cultivate in 2020.

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Loss Prevention Merchant Services Fulfillment Returns 214

Retail TouchPoints

JULY 10, 2020

Over the past decade, we have seen this sector move to a primarily online function and innovate to meet the needs of an ever-shifting assortment of consumers. As well, many unknowns about pending legislation and its effect on merchants around the world can cause some anxiety for those in the industry. Shifting Consumer Behaviors.

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Merchant Services Customer Experience Checkout Fulfillment 151

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

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Returns Drop-Shipping Merchant Services Shipping 306

Inside Retail

NOVEMBER 22, 2022

In the case of OnePass, consumers pay $4 per month, or $40 per year, to gain access to free home delivery at any of Wesfarmers’ participating brands (though Bunnings has a minimum order requirement of $80 to qualify), as well as earn rewards and other benefits. Taking on giants. Customers will be the judge.

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Merchant Services Fulfillment Shipping Fashion 246

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. Furthermore, 56% of consumers report buy online/return in-store (BORIS) options to be very important, while 72% of consumers report the ability to initiate returns online to be very important to their purchasing decision.

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Returns Merchant Services Drop-Shipping Accessories 150

365 Retail

APRIL 28, 2021

Fashion brands are pivoting to offer new, value-add delivery services and improved post-purchase experiences to enhance sales, encourage customer loyalty and protect margins, the latest data from parcelLab , the leading operations experience platform, reveals.

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Merchant Services Payment Services Fashion Checkout 52

Retail TouchPoints

DECEMBER 14, 2020

I would say by and large that consumer product manufacturers and retailers working in the private label space are finding ways to source products to fill the shelves,” said Melanie Nuce, SVP, Corporate Development at GS1 US during the webinar. “I Production is No Longer a Challenge, but Logistics Remain Strained.

Shopping 293

Shopping Merchant Services Fulfillment Returns 293

Inside Retail

AUGUST 22, 2021

The business surveyed 2000 global consumers to compile the data, releasing the report to highlight retailer opportunities that continue to arise in the sector. As shown in the study, Australian consumers have consistently reported lower spending hesitancy on e-commerce platforms since 2020 as a result of Covid-19. “In

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Shopping Shipping Merchant Services Consumer 173

Retail TouchPoints

SEPTEMBER 1, 2023

A new POS system will create a centralized view of inventory for customers and associates, and improved WiFi — coupled with associate mobile POS devices — will help enrich customer service in stores. New and improved rewards: To truly create value for its middle-class consumers, JCPenney is focusing on rewarding them for their loyalty.

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Planning Merchant Services Inventory Management Consumer 200

365 Retail

MAY 7, 2021

2020 was a year like no other, and the shockwaves caused by the pandemic have inherently altered consumer-facing operations at their very core. over the six weeks of Christmas 2020, the worst-ever outcome. As a consequence, primarily brick-and-mortar retailers suffered an average fall in sales of 12.7%

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Merchant Services Payment Services Returns Inventory Management 96

Mass Relators

MARCH 31, 2024

In this role, Connolly will assist with all aspects of securities disclosure and compliance, as well as NYSE listing compliance, corporate governance, management of DG’s Board and its committees. She also led NMG’s supply chain transformation strategy to modernize its omnichannel distribution and fulfillment network.

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Promotions Merchant Services Planning Beauty and Health 52

Retail TouchPoints

MAY 13, 2021

billion ) buoyed by the consolidation of the Sun Art supermarket business, in which Alibaba took a controlling stake in October 2020. Overall, online physical goods GMV grew 21% YoY in fiscal year 2021, driven primarily by the FMCG [ fast moving consumer goods ] and home furnishings categories. billion yuan ( $109.5 billion ). .

Home Furnishings 170

Home Furnishings Merchant Services Supermarket Social Commerce 170

Independent Retailer

NOVEMBER 2, 2021

Meet Consumers Where They Want to Shop. “I In agreement with Rodier, Phil Lore, Chief Revenue Officer at Affinity Solutions , advises retailers to look at the messaging that is happening across channels and driving offline engagement for consumers. Crypto Payments Help Deliver a Competitive Advantage.

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Merchant Services Payment Services Shipping Wholesale 96

Retail Minded

MARCH 31, 2021

In our research , we found that 65% of consumers will be buying online more frequently over the next 12 months, with 20% telling us they’re expected to only buy online within 5 years. Delivery reliability has created a crisis of confidence amongst some consumers. Ecommerce today is booming, catapulting online stores to new heights.

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Merchant Services Drop-Shipping Fulfillment Shipping 92

Mass Relators

SEPTEMBER 12, 2022

E-commerce grocery sales were modest and rising slowly as 2020 started. Consumers flocked online for essential purchases, adding $102.08 billion in revenue in 2020, and another $116.45 Overall in 2021, consumers spent $870.78 merchants, up 14.2% billion in 2020, according to Digital Commerce 360.

Grocer 52

Grocer Merchant Services Fulfillment Supermarket 52

Retail TouchPoints

JULY 17, 2020

Deloitte looked at seven trends in its The future is coming … but still one day at a time report, both in terms of where the industry stood at the start of 2020 and what it looks like midway through a turbulent year. Overall private label dollar sales were up 15% year-over-year during Q1 2020, surpassing national brand growth by 33%.

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Retail Trends Apparel Fulfillment Merchant Services 131

Retail TouchPoints

OCTOBER 20, 2020

While the 99 speakers at the 2020 Retail Innovation Conference , held Oct. And to answer that question, we’ve developed a term called C-Commerce (consumer commerce).”. Question 2: How can retailers adapt to constraints on top-of-the-funnel consumer discovery? How will the election affect the country’s mood and its economy?

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Merchant Services Shopping Consumer Business Communication 149

Retail TouchPoints

JUNE 11, 2020

As state and local jurisdictions embark on the balancing act of pacing economic recovery with reopening steps, while at the same time being vigilant for renewed virus flare-ups, profound uncertainty will continue to prevail while consumer confidence suffers.

Management 134

Management Merchant Services Promotions Fulfillment 134

Retail TouchPoints

MAY 7, 2024

What these retailers are all excited about is getting in front of an incremental consumer. DoorDash has over 37 million monthly active consumers and something like 17 million of them are DashPass subscribers. Over 20% of our consumers are now shopping across multiple categories, and that number continues to increase year over year.

Merchant Services 236

Merchant Services Grocer Fulfillment Sporting Goods 236

Retail TouchPoints

OCTOBER 12, 2020

On one hand, personal safety and security are still top-of-mind for consumers, driving changes in everything from online shopping to brick-and-mortar store layouts and delivery models. A starting point in approaching retailing in the time of coronavirus is to understand that it’s currently a tale of two consumers.

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Consumer Merchant Services Payment Services Shopping 163

Mass Relators

APRIL 28, 2022

“With [Amazon Web Services] growing 34% annually over the last two years, and 37% year-over-year in the first quarter, AWS has been integral in helping companies weather the pandemic and move more of their workloads into the cloud. “We know how to do this and have done it before.

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Retail TouchPoints

OCTOBER 14, 2020

As part of the virtual Retail Innovation Conference, Retail TouchPoints presented the winners of the 2020 Retail Innovator Awards (RIA) last night on a livestream celebration across its social platforms. Their strategy was to use “supply chain as a weapon.”

Merchant Services 240

Merchant Services Promotions Planning Marketing 240

Retail Geek

AUGUST 29, 2023

1:24] And just to set it up the you know in my world of start-up land it has been very hard to get an IPO done so there’s been a couple post coated and like late 2020. Jason: [8:04] No I was just I was just thinking that they I assume they left it blank because the underwriters were out of practice.

Merchant Services 52

Merchant Services Grocer Advertising Payment Services 52

Retail Geek

FEBRUARY 19, 2021

Episode 254 is a breakdown of Walmart and Shopify Q4 2020 earnings reports, a recap of 2020 sales data from the US Dept Commerce, and Amazon News. 2020 Sales Data. US Dept of Commerce released it’s retail data for December, which gives us a full picture of 2020, as well as the Q4 e-commerce data. versus 3.5%

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Merchant Services Payment Services Fulfillment Home Furnishings 60

Retail Bound

DECEMBER 9, 2020

The events of 2020, with the COVID-19 pandemic forcing numerous offline enterprises to close their doors for good, have merely danced on its grave. Naturally, safety plays a substantial role in a consumer’s decision to move to an online shopping lifestyle. This is quite the rush that can quickly become addictive for consumers.

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Merchant Services Shipping Consumer Shopping 52

Retail TouchPoints

AUGUST 18, 2022

Buy now, pay later (BNPL) was the trendiest way to pay for all those lockdown purchases back in 2020. But now, as BNPL offerings — and consumers’ understanding of them — mature, the explosive growth of the last two years is slowing. Most buy now, pay later offers are interest- and fee-free, unless customers miss a payment.

Merchant Services 244

Merchant Services Payment Services Consumer Point of Sale 244

Retalon

AUGUST 2, 2019

Retail businesses collect more data than ever before, and from every aspect of the supply chain, including: Logistics data (vendor compliance, lead times, etc.). Consumer behavior (average ticket price, product preferences, time, weather, etc.). Consider the way retailers traditionally forecast fulfillment. The result?

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Merchant Services Fulfillment Accounting Markdowns 32

Retail TouchPoints

APRIL 22, 2022

With the pandemic ushering a wave of traditionally brick-and-mortar merchants online since 2020, the chances of being targeted by scammers is at an all-time high. In 2020, retailers lost $17.5B, with a report projecting an 18% increase in losses last year. Scalable Order Fulfillment and Automation.

Merchant Services 244

Merchant Services Returns Fulfillment Promotions 244

Retail Minded

NOVEMBER 2, 2021

The behind the scenes battle going on between the two biggest ecommerce platforms in the US – Amazon and Shopify – could have significant implications for merchants. Amazon’s real customer is the end consumer – rather than the merchants that make up its Marketplace business.

Merchant Services 52

Merchant Services Fulfillment Shipping Wholesale 52

Retail Geek

JULY 9, 2021

Jeff Bezos steps down Amazon offers it’s multi-channel fulfillment (MCF) to Big Commerce customers. Subscribe: Apple Podcasts Google Podcasts Spotify Stitcher Podcast RSS SoundCloud TuneIn iHeartRadio Google Play Music Overcast Pocket Casts Facebook. ? ? ? ? ? Amazon News. Other News.

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Shipping Merchant Services Fulfillment Wholesale 98