Retail TouchPoints

NOVEMBER 18, 2020

Retailers, platforms and solution providers discussed how they’ve been rising to the occasion during the Redefining the Connected Retail & Consumer Experience virtual event, hosted by the IoT Consortium and GS1 US. I think that consumers find a way,” said Brommers.

Customer Experience 211

Customer Experience Kiosk Clienteling Fulfillment 211

Inside Retail

NOVEMBER 28, 2022

This year, over 102 million people will buy via social platforms in the US alone and by 2025, global sales via social commerce will exceed US$1.2 Among consumers – and not just Millennials – social commerce is gaining significant traction, growing three times as fast as overall e-commerce.

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

Retail TouchPoints

DECEMBER 22, 2021

After a sharp contraction in 2020, luxury is back in business, with Bain & Company forecasting that sales of personal luxury goods will finish out the year 29% higher than last year, at $324.3 Much to their surprise they actually like it — and so do their customers. billion — a 1% increase from pre-pandemic times in 2019.

Social Commerce 236

Social Commerce Consumer Shopping Marketing 236

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. How to Take Consumer Engagement and LTV to New Levels.

Consumer 137

Consumer Payment Services Fulfillment Advertising 137

Retail TouchPoints

JULY 19, 2022

Pinterest ’s role in the world of social media is blurry — consumers use the platform very differently than they do Instagram or TikTok, for example. But following a series of major strategic moves, the role Pinterest hopes to play in the burgeoning realm of social commerce is crystal clear.

Shopping 242

Shopping Social Commerce Merchant Services Fashion 242

Retail TouchPoints

SEPTEMBER 8, 2020

Although the eTailer has two very distinct target customers — the fashion-forward Millennial and the style-conscious 40-to-50-year-old consumer — there are core behaviors that transcend these distinctions and, ultimately, guide Olivela’s experience strategies. Olivela IRL successfully meets consumers’ content cravings.

Consumer 130

Consumer Beauty and Health Fashion Fulfillment 130

Retail TouchPoints

SEPTEMBER 8, 2020

Although the eTailer has two very distinct target customers — the fashion-forward Millennial and the style-conscious 40-to-50-year-old consumer — there are core behaviors that transcend these distinctions and, ultimately, guide Olivela’s experience strategies. Olivela IRL successfully meets consumers’ content cravings.

Consumer 130

Consumer Beauty and Health Fashion Fulfillment 130

Retail TouchPoints

APRIL 4, 2022

Having a solid retail platform also helps with growth, she added, commenting on the brand’s 2020 chainwide launch in Target stores. The approaching sunset of cookies and increased consumer concerns about privacy are pushing retailers to find new ways to personalize everything from product recommendations to communications preferences.

Social Commerce 236

Social Commerce Consumer Marketing ATS 236

Retail TouchPoints

MAY 13, 2021

billion ) buoyed by the consolidation of the Sun Art supermarket business, in which Alibaba took a controlling stake in October 2020. We will continue to focus on customer experience and value creation through innovation, as we pursue our mission to make it easy to do business anywhere in the digital era.”. billion yuan ( $109.5

Home Furnishings 174

Home Furnishings Merchant Services Supermarket Social Commerce 174

Retail TouchPoints

APRIL 25, 2022

The good news for retailers is that when designed and executed well, return policies can deliver benefits that include bolstering customer satisfaction, reducing waste, easing internal business demands and affording insights into consumer data. Efforts to go green are resonating with consumers and return processes are no exception.

Returns 260

Returns Shopping Promotions Social Commerce 260

Small Biz Trends

JULY 8, 2021

According to a report from the National Retail Federation, the US retail sales in 2020 grew 6.7% trillion to GDP in 2020, reports the US Bureau of Economic Analysis. trillion during 2020 ( NRF ). US retail sales depressed during the first two quarters of 2020 due to COVID-19, but things started to improve with the 3rd quarter.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

Retail TouchPoints

JULY 9, 2020

For the luxury category, the pandemic’s impact has been multi-faceted, raising the stakes for brands to have larger conversations around how the “luxury experience” is defined and created for an evolved consumer base. Trend 1: Evolving Consumer Priorities Could Depress Luxury Spending. trillion in current exchange rates.

Clienteling 254

Clienteling Consumer Accounting Boutique 254

Retail TouchPoints

JANUARY 27, 2021

When describing the essence of modern direct-to-consumer (DTC) brands, words like “digitally native,” “quirky,” “edgy” and “creative” are often used. Founded in 2011, MeUndies initially stood out with its bold, colorful and pop culture-infused prints as it acquired a loyal customer base through social media.

Consumer 243

Consumer Apparel Fulfillment Planning 243

Inside Retail

FEBRUARY 15, 2024

The purchase price represents about $10 per share and an approximately 44 per cent premium to ContextLogic’s closing stock price on February 9, but it is a tiny fraction of the company’s US$14 billion value at the time of its initial public offering in 2020.

Merchant Services 130

Merchant Services Customer Experience Consumer Shopping 130

Retail TouchPoints

NOVEMBER 16, 2020

To put the 2020 numbers in perspective, Adobe projects that all U.S. Singles Day 2020 also signaled that high-end brands have found a profitable home on China’s giant marketplaces; nearly 200 participated this year. “A Chinese Consumers Flex Their Wallet Muscles. Singles Day — which actually began its first phase on Nov.

Fulfillment 192

Fulfillment Consumer Marketing Shopping 192

Inside Retail

FEBRUARY 27, 2023

From 2020-22, retailers took the opportunity to accelerate their digital transformations. For many, this meant bringing forward investments in e-commerce to sustain a level of sales activity. Sales Mobile commerce has become the norm and social commerce has grown, especially as Gen Z become young adults with their own spending power.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

MAY 12, 2022

Social commerce has quickly grown from a revolutionary idea to a mainstream concept, and the channel is expected to continue expanding to reach $1.2 The foundational lesson is that, while social commerce can be an outgrowth of a retailer’s traditional social media interactions, it’s both more time-sensitive and more time-consuming.

Social Commerce 293

Social Commerce Shopping Fashion Checkout 293

A1 Retail

NOVEMBER 18, 2021

Over a third (36%) of consumers are planning to spend more than in 2020, an average of £363 over the weekend . In-person shopping will increase this year, but majority of consumers plan to shop online and more people than ever will use social channels to make purchases.

Social Commerce 40

Social Commerce Beauty and Health Planning Accessories 40

Retail TouchPoints

MARCH 5, 2021

As COVID-19 quickly spread in early 2020, the retail industry was among the first to be affected. But unlike hard-hit sectors such as airlines and live events, retail saw a more uneven impact — especially when it came to dramatically changed consumer behavior. With each technological advancement comes a shift in consumer behavior.

Customer Experience 282

Customer Experience Social Commerce Consumer Marketing 282

Retail TouchPoints

FEBRUARY 19, 2021

The initiative grew out of Foot Locker’s June 2020 commitment of spending $200 million over five years toward enhancing the lives of associates and customers in the Black community. The Sole List Class of 2021 will be amplified across the retailer’s social channels and will include videos introducing the honorees’ work.

Apparel 262

Apparel Location Accessories Planning 262

Retail TouchPoints

OCTOBER 20, 2020

While the 99 speakers at the 2020 Retail Innovation Conference , held Oct. And to answer that question, we’ve developed a term called C-Commerce (consumer commerce).”. Question 2: How can retailers adapt to constraints on top-of-the-funnel consumer discovery? You should 100% be doing that right now.”.

Merchant Services 149

Merchant Services Shopping Consumer Business Communication 149

Retail Next

APRIL 1, 2021

While the last years fueled massive improvements in researching, browsing, selecting, purchasing, returning and/or exchanging on mobile devices, tablets and desktops, the current transformation brings more intelligence and continuity to customer experiences with retailers, where the store is a fundamental part of the process. .

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40

Inside Retail

JUNE 7, 2021

In the era of direct-to-consumer, social commerce, performance marketing and marketplace plays, you’d be forgiven for thinking that apps belong in 2011. However, according to Accenture’s 9th wave of Covid consumer research, two in three consumers continue to use brand apps for ordering.

Social Commerce 245

Social Commerce Consumer Promotions Customer Experience 245

Retail TouchPoints

JUNE 3, 2021

Even if brands and retailers don’t have a physical store, they have an opportunity to create a seamless customer-focused experience that spans across their branded ecommerce sites, marketplaces and even social channels. We did more sales in November and December 2020 than in all of 2019. They have to see it to buy it.

Merchant Services 361

Merchant Services Social Commerce Marketing Consumer 361

Retail TouchPoints

JANUARY 4, 2021

Beauty invested heavily in bolstering its digital capabilities even further as more consumers shopped direct via the company’s online properties. While the investment amounts have been significant, they were what allowed the business to monitor, understand and respond to new consumer needs during its most crucial time as a business.

Beauty and Health 264

Beauty and Health Consumer Health & Wellness Marketing 264

Retail TouchPoints

FEBRUARY 23, 2021

In pure COVID-19 nature, brands across the retail industry underwent a rapid transition to the digital-first space during 2020; and a lot of first-time online shoppers were activated. This, coupled with the rise of social commerce, has indicated major potential for retailers to adopt social advertising into their marketing mix.

Advertising 254

Advertising Social Commerce Consumer Marketing 254

Retail Geek

OCTOBER 6, 2022

Episode 297 is a recap of the GroceryShop trade show in Las Vegas, and the Consumer Brands Executive Summit in Colorado Springs. We also discuss the latest news (and controversies) around Facebook and TikTok pulling back from some social commerce initiatives (and pressing forward with others). Scot: [14:26] Right.

Social Commerce 52

Social Commerce Merchant Services Shopping Promotions 52

Retail TouchPoints

JULY 2, 2021

Following the murder of George Floyd in May 2020, brands and retailers were eager to show solidarity and support. One of the first pieces of research we did when setting out on our adaptive journey was speaking to the customer about words, language — how do they search, what are they looking for, how do we offer up this product.

Merchant Services 183

Merchant Services Customer Experience Marketing Consumer 183

Retail Geek

JULY 9, 2021

You know at least three and maybe four of them are all like cumulatively what I would call Commerce right like you taught you know. [25:10] 25:10] What big trends am I talking a lot with with clients about it since its creators as micro influencers its video driven Commerce its. Social commerce and the the sleeper is.

Shipping 98

Shipping Merchant Services Fulfillment Wholesale 98

Retail TouchPoints

NOVEMBER 5, 2021

million during the same period in 2020. million profit in Q3 2020. “As As various geographies reopened post-pandemic, consumers naturally shifted some spend towards travel and entertainment and from ecommerce towards brick-and-mortar,” said Niraj Shah, CEO of Wayfair in a statement. In Q3 2021, Wayfair generated $3.1

Shopping 234

Shopping Consumer Social Commerce Customer Experience 234

Retail TouchPoints

MARCH 11, 2022

The ever-evolving roster of social commerce capabilities on the world’s top platforms can be dizzying, with vast disparities between what is possible from one app to another and each platform fighting to keep up — both with consumers’ expectations and each other. Meta Showcases Social Commerce Successes.

Social Commerce 266

Social Commerce Merchant Services Advertising Shopping 266

Retail Geek

APRIL 7, 2023

We also briefly discuss e-commerce in Brazil, around Jason’s recent trip to São Paulo. In this episode we recap everything you may have missed if you couldn’t make it to Las Vegas. Progression and then this last one that we’ll talk about at the end called platforms. [19:11]

Merchant Services 52

Merchant Services Payment Services Social Commerce Advertising 52

Retail Geek

JANUARY 6, 2023

Matt: [2:02] Yeah have you too I like to think about my career or having two careers to date the first one was, very foundational for what I’m doing now but very quantitative, process-oriented mechanical engineering patent law Manufacturing, Ops Consulting things that had nothing to do with retail or fashion or e-commerce and then I. [2:32]

Merchant Services 52

Merchant Services Consumer Fashion Marketing 52

Retail TouchPoints

AUGUST 19, 2020

Practically everyone agrees that 3D imagery, whether it’s simply placed on a screen or is part of an augmented reality experience, provides a great way for consumers to educate themselves about a product — a key step in the shopper journey. Complexities Piled On Complexities.

Apparel 345

Apparel Consumer Social Commerce Customer Experience 345

Retail TouchPoints

JULY 20, 2021

During the pandemic, much like our working lives and our socializing, retail had to migrate solely online — and with this seismic shift, shopper expectations have skyrocketed. A smooth transaction and quick delivery is no longer a perk for customers — it is the baseline expectation. Because experience trumps loyalty.

Consumer 194

Consumer Shopping Customer Experience Social Commerce 194

Retail TouchPoints

APRIL 16, 2021

Offering items at a lower price than competitors was once an almost guaranteed method of increasing online conversion rates, but today’s consumers are increasingly prioritizing convenience across the entire shopper journey in making online purchasing decisions. Seamless, Cross-Channel Brand Experiences Have Become a Key Differentiator.

Payment Services 298

Payment Services Returns Consumer Shipping 298