Retail TouchPoints

DECEMBER 8, 2020

The AI-powered autonomous shopping experience just got bigger, in the form of a 4,000-square-foot hybrid convenience market called AI Go in Shanghai. The store combines a manned checkout with the use of computer vision as part of checkout-free shopping powered by AiFi Solutions.

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Retail TouchPoints

FEBRUARY 16, 2023

CoStar Group, a commercial real estate firm, estimates there were a record-breaking 12,200 brick-and-mortar store closures in 2020 as a result of the pandemic. As a result of these new approaches, customers now expect a secure, seamless shopping experience whether they are shopping in-person or online.

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Retail TouchPoints

APRIL 3, 2024

The retailer will instead rely more heavily on its smart Amazon Dash Carts , which have been deployed at Fresh stores since 2020 as well as at Amazon subsidiary Whole Foods. The company already had moved the JWO unit out of its retail group and into its AWS cloud computing division.

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Retail TouchPoints

NOVEMBER 16, 2020

CVS Pharmacy has implemented touch-free checkout using PayPal and Venmo QR codes at all 8,200 standalone retail locations, reaching a milestone set at the start of the partnership in July 2020. Those without existing PayPal or Venmo accounts can sign up and link their preferred payment method within minutes.

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Inside Retail

NOVEMBER 20, 2022

Back in 2020, Amazon opened its first Amazon Go store in Seattle, introducing consumers to the concept of full-size, cashierless grocery stores. If they opt for the autonomous checkout, customers need to use the Rewe app to register at the entrance to the store. All the payments would be done automatically. Already at it in Singapore.

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Retail TouchPoints

JUNE 15, 2022

Called “Buy Direct,” the third-party marketplace is being integrated into Bing’s existing ecommerce experience, Start Shopping, where consumers can find products and are then directed to a retailer’s website to make the purchase. Google’s shopping function is more algorithm-based, relying on the query itself and search history.

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Retail TouchPoints

DECEMBER 31, 2020

2020 has been an exceptional year for the retail sector, with all businesses having to rapidly adapt in some way or another. These will include faster checkout processes, tailored cross-selling, voice ordering and video content designed to stimulate customers — like virtual gym classes or cooking lessons.

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Retail TouchPoints

MAY 18, 2022

Mastercard has launched a new Biometric Checkout Program globally that will enable merchants of all sizes to offer contactless biometric checkout experiences based on facial- or palm-based recognition technology. Once registered they will be able to pay via facial recognition at checkout without the need for a card or mobile device.

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Retail TouchPoints

JULY 20, 2020

Online grocery shopping has surged since COVID-19 made consumers wary about visiting brick-and-mortar locations in person, and this new partnership was established to help make the process easier for customers. “The Yahoo Mail users will get personalized grocery recommendations based on their Yahoo profiles. Yahoo is owned by Verizon Media.

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Retail TouchPoints

NOVEMBER 10, 2020

While this figure is down $50 from 2019, given 2020’s overall uncertainty, such a slight decline would represent a significant victory. The pandemic’s impact on shopping habits isn’t abating: 66% of respondents will prefer home delivery over other fulfillment methods, according to a survey by Oracle. year-over-year.

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Retail TouchPoints

MAY 12, 2021

As we continue to settle into the economic and psychological realities of COVID-19, businesses are evaluating what response tactics worked well in 2020 and where there’s room for improvement to ensure resilience going forward. Many noted that their positive perception of T&C’s COVID-19 response has increased their loyalty.

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365 Retail

JUNE 21, 2021

Tesco is set to launch its first checkout-free store following a successful trial for staff at its head office over the past year. Tesco has seen strong sales despite tough comparisons with 2020 (Nick Ansell/PA). We’re seeing higher frequency shopping and we’re seeing smaller basket sizes.

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Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021.

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Retail TouchPoints

APRIL 14, 2023

store will soon offer the Amazon Dash Cart, a smart shopping cart that lets shoppers skip the checkout line altogether. The Amazon Dash Carts have been available at Amazon Fresh Stores since 2020 and are now rolling out to select Whole Foods locations — SouthGlenn will be the fourth. Additionally, the SouthGlenn, Colo.

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Retail TouchPoints

JULY 19, 2022

In June, Pinterest acquired AI-powered shopping platform The YES , and later that month Founder Ben Silbermann announced he was stepping down as CEO and that Bill Ready , formerly President of Commerce at Google, would be taking the helm. Julie Bornstein, Founder of The YES and now Chief Shopping Officer, Pinterest.

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Retail TouchPoints

JANUARY 26, 2022

The new shops will feature the same format, including the emphasis on grab-and-go items and everyday essentials as well as the cashierless checkout experience. The larger size won’t be a challenge: in early 2020, Amazon opened a 10,400-square-foot cashierless grocery store in Seattle.

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A1 Retail

AUGUST 24, 2021

Fashion checkouts were also up +51% in July compared to pre-pandemic levels*, demonstrating the accelerated and sustained demand for online fashion, as UK shoppers’ switch to digital has remained buoyant even as bricks-and-mortar stores have reopened.

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Retail TouchPoints

JANUARY 25, 2021

To mitigate health and safety concerns and deliver on these expectations, retailers are designing touchless shopping experiences with the help of voice and speech recognition technology. Shopping via smart speakers is also is increasing. The pandemic also is increasing daily usage of voice assistants.

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Retail TouchPoints

JUNE 1, 2022

Things like ecommerce will soon eclipse brick-and-mortar, retail is facing an apocalypse or delivery to home will become the norm in grocery shopping. In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” Checkout is moving to frictionless.

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Retail TouchPoints

DECEMBER 1, 2021

In another sign that Black Friday, and to some extent the entire extended Thanksgiving weekend, has ceded its position as a truly peak shopping period, Black Friday 2021 was a mixed bag for retailers. higher than 2020’s, although it was not yet back up to 2019 levels (Black Friday 2021 was down 28.3% million shoppers in 2020.

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Retail TouchPoints

JUNE 29, 2021

In fact, it’s evolved from a futuristic sci-fi concept to a safe option for shoppers to do their daily grocery shopping. As a result, retailers had to move quickly to implement social distancing mandates in stores to make their customers feel as safe as possible while shopping. Which impulse items are people buying at checkout?

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Retail TouchPoints

JULY 8, 2022

The good news is that since its global popularization in 2020, Buy Now Pay Later (BNPL) has become a real game-changer for merchants looking to boost their business. When customers know that they will have the same BNPL options anywhere they shop with the merchant, this builds positive brand associations and nurtures customer loyalty.

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Retail TouchPoints

MARCH 8, 2021

We know discovery and play are hallmarks of beauty shopping and we’re thrilled to see guests embrace GLAMlab, our virtual try-on experience within the Ulta Beauty app as a safe alternative to swatching,” Steelman said. “In Ulta Beauty, along with competitors like Sephora , continue to bet on physical retail.

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Retail TouchPoints

JANUARY 14, 2022

trillion in 2020, while U.S. Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo. As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. Usage was up by 40% compared to holiday 2020, while credit card usage dropped 5%.

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Social Commerce Fulfillment Drop-Shipping Payment Services 301

365 Retail

OCTOBER 5, 2023

The move will allow Shopify’s B2B retailers to embed iwocaPay, the B2B trade credit solution, into their ecommerce checkouts. Lara Gilman, Co-Lead, iwocaPay at iwoca, Shopify is one of the fastest growing commerce platforms, which allows retailers to create their own online shops, without requiring extensive technical knowledge.

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Retail TouchPoints

OCTOBER 6, 2020

“It’s also crucial to provide a safe in-store environment where shoppers feel comfortable, through offerings such as contactless checkout and real-time occupancy monitoring to adhere with social distancing guidelines.”. The busiest shopping days are expected to be Black Friday (Nov. 27), Super Saturday (Dec.

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Retail TouchPoints

JUNE 23, 2021

In 2020, data security specialist Varonis calculated that close to 10 billion data records had been lost or stolen since 2013 — a third more records than there are people. From a shopping perspective, the scene of the crime has evolved from the POS to the internet, and the number of victims is huge. alone, 19 per inhabitant.

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Merchant Services Payment Services Shopping Checkout 150

365 Retail

FEBRUARY 21, 2024

As household budgets remain squeezed by ongoing cost-of-living pressures, over half (54%) had started shopping with a retailer because of the significant discounts offered to card holders, while a quarter (23%) now say they won’t shop with retailers not offering ‘dual-pricing’ for loyalty members.

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Retail TouchPoints

APRIL 21, 2021

ecommerce share in 2020, up from 23.7% The benefit is wallets definitely streamline the checkout process, particularly on ecommerce, because there’s no manual entry of the information. More streamlined online checkout processes positions digital wallets for explosive ecommerce growth in the coming years.

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Merchant Services Payment Services Checkout Accounting 298

Inside Retail

OCTOBER 19, 2021

As global apparel revenues plummeted almost 20 per cent in 2020, e-commerce has emerged as the silver lining of the fashion industry’s challenging year. E-commerce fashion sales are expected to grow almost 39 per cent between 2020 and 2023. What can retailers do to make the most of this opportunity?

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Merchant Services Fashion Payment Services Checkout 147

Retail TouchPoints

MAY 5, 2023

Macy’s will expand its off-mall presence by opening additional Market by Macy’s and Bloomie’s shops — smaller versions of the Macy’s and Bloomingdale’s department stores, respectively — even as it shutters full-size stores. This was compared to a 3.3% decline at Macy’s and 0.6% growth at Bloomingdale’s stores during the same period.

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Retail TouchPoints

MARCH 5, 2024

The retailer will still offer its free-to-join Target Circle loyalty program and plans to enhance it by providing its 100 million+ members with access to automatic deals applied at checkout. Walmart debuted its Walmart+ program in September 2020, followed by Kroger ’s Boost program in November 2021.

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Retail TouchPoints

MAY 24, 2021

When women’s apparel retailer Chico’s first sought to modernize its retail experience, the goal was to offer customers a more robust, personalized shopping experience and the ability to engage with its associates anywhere, and on any device. Customer opens Customer Board and shops online with the associate.

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Inside Retail

JANUARY 12, 2023

Social commerce – shopping on social media platforms – is expected to reach US$1.2 As far back as May 2020, an Ipsos study indicated that two-thirds of Americans were buying directly on, or discovering products through, social media. TikTok’s Hashtag Challenge Plus enables users to shop for products associated with a sponsored hashtag.

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Retail TouchPoints

JULY 29, 2021

In that time, Bojanowski has seen her fair share of shifts and transformations in the business, but even still 2020 stood out, as it did for many retail executives. Bojanowski: We launched Instagram Checkout and shopping about a year ago, and I’m super excited about the future potential of this concept.

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Retail TouchPoints

APRIL 5, 2021

According to McKinsey’s 2020 Global Payments Report , a drop of four to five percentage points in the share of global cash transactions was forecast for the end of 2020. Over this past holiday shopping rush, 44% of U.S. It’s no surprise that the figures from 2020 reflect a massive boom for global ecommerce.

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Merchant Services Payment Services Checkout Consumer 206

Inside Retail

AUGUST 17, 2021

per cent on 2020. With 11 lockdowns over the course of the financial year, Coles chief executive Steven Cain said shopping behaviours were starting to normalise to pre-Covid levels in the fourth quarter, before the latest round of lockdowns hit. In 2020, it was just 3.8 per cent compared to liquor which rose 6.6

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