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3 Ways SMBs Can Deliver a More Personalized Shipping Experience

Retail TouchPoints

In this new landscape, the shipping experience has become more important to a brand’s bottom line — and reputation — than ever before. Here are three ways SMBs can deliver a more personalized shipping experience to build a happier, more loyal customer base. Offering different shipping speed options is no longer enough to differentiate.

Shipping 327
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Identifying the ‘Faces’ Behind Faceless Online Transactions

Retail TouchPoints

Consumer preference for online shopping continues to rise, as more purchases are being made online than in stores with each passing year. In 2019 , the total market share of online U.S. Because of this ease, merchants have begun relying on POS financing to drive sales growth. According to McKinsey, merchants face up to 2.4X

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Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

Retail TouchPoints

The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. On average, it costs $33, or 66%, of the price of a $50 item for retailers to process a return, up from 59% last year, Optoro estimates. . Exacerbating the situation, these same shops lost $10.30

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Proud local creates shop window for Barossa producers

Inside Retail

Cox is the founder of Makers & Merchants Barossa, a collective store showcasing the work of local creatives and producers. Cox established Workspace Barossa, the region’s first co-working space, in July 2019. But it wasn’t long before Cox realised that there was an opportunity to create something bigger than a temporary shop. “I

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Proud local creates shop window for Barossa producers

Inside Retail

Cox is the founder of Makers & Merchants Barossa, a collective store showcasing the work of local creatives and producers. Cox established Workspace Barossa, the region’s first co-working space, in July 2019. But it wasn’t long before Cox realised that there was an opportunity to create something bigger than a temporary shop. “I

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COVID-19 Has Transformed Wine Shopping. Here’s How Vivino Is Adapting

Retail TouchPoints

Vivino , an online wine marketplace and app, is capitalizing on this growth by doubling down on its user-driven ratings process and personalized tools and features. Even June 2020 outperformed June 2019 by 140%, alluding to a possible sustained increase in people buying online, even as their pre-COVID channels begin to reopen.”.

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ShipStation report shows sustained e-commerce shopping after lockdowns

Inside Retail

In Australia, more than half of consumers now say that they prefer to shop online instead of in stores since the pandemic,” says Boyer. “So The ShipStation report reveals that 45 per cent of Australian consumers claim to have spent more in 2020 than they did in 2019, while 85 per cent anticipated spending more in 2021 than they did last year.

Shopping 173