Retail TouchPoints

JULY 20, 2022

Optimizing the customer experience to serve their customers in a seamless, helpful, easy and direct manner is critical,” noted Kathy Kimple, Retail Executive Director of OSF Digital Strategy in an interview with Retail TouchPoints. These key investments and opportunities include: Mobile experience.

Consumer 288

Consumer Customer Experience Inventory Management Shopping 288

Retail TouchPoints

APRIL 18, 2023

After years of degrading consumer trust in platforms, brands and the influencers they hire, Agha’s premise is that his TikTok-esque social commerce platform — which features product reviews only from real, authenticated shoppers — will power the next wave of ecommerce discovery and online community. Here’s how he’s doing it.

Marketing 278

Marketing Payment Services Beauty and Health Fulfillment 278

Retail TouchPoints

SEPTEMBER 22, 2022

From 2019 to 2021, the Luxury Pavilion has seen its customer base grown by more than 150% and sales have increased nearly 300%. To celebrate the platform’s anniversary and solidify its dominance in online luxury, the Luxury Pavilion will host an augmented reality fashion show on Sept. 22 in collaboration with Vogue China.

Fashion 262

Fashion Consumer Shopping Marketing 262

Retail TouchPoints

NOVEMBER 3, 2023

Elizabeth Preis, Global Chief Marketing Officer (CMO) at Anthropologie, was alerted to the depth of people’s affection for Anthropologie when she joined the retailer in December 2019: “I was floored by the thousands of people who reached out when I updated my LinkedIn,” she said during last month’s Advertising Week New York in a session titled Cracking (..)

Advertising 278

Advertising Apparel Marketing Promotions 278

Retail TouchPoints

NOVEMBER 16, 2020

That’s nearly 2X the 2019 GMV total of $38.4 For Singles Day 2019, there were huge problems with the postal service, couriers and warehousing in general. The topline numbers from Alibaba ’s 11.11 shopping festival indicate the strength of China’s rebound from the impact of COVID-19. 1 — generated $74.1 billion (U.S.)

Fulfillment 259

Fulfillment Consumer Marketing Shopping 259

Retail TouchPoints

MARCH 9, 2023

Now owned by the SPARC Group (a joint venture between brand management firm Authentic Brands Group (ABG) and mall operator Simon Properties ), Forever 21 has spent the last few years refining its image and business model to avoid a repetition of its 2019 bankruptcy.

Checkout 279

Checkout Marketing Fashion Shipping 279

Retail TouchPoints

MARCH 1, 2024

AI Directs the Most Effective Ads to the Most Likely Purchasers The AI element comes from solution provider Albert , which Natori, a family-owned and run business founded in 1977, has worked with since 2019.

Department Stores 274

Department Stores Wholesale Finance Apparel 274

Retail TouchPoints

JANUARY 4, 2021

One of the boldest moves we took from a digital perspective was how we launched on TikTok in October 2019. We started as the “OG” digital disruptor and elfcosmetics.com is still the number-one mass ecommerce cosmetics site.

Beauty and Health 264

Beauty and Health Consumer Health & Wellness Marketing 264

Retail TouchPoints

APRIL 28, 2023

During this time, as a “lean and mean” team, “We didn’t really have social media, we didn’t do any marketing,” Wells explained. “We When he returned to True Religion as creative director in late 2019, social media and the creator economy had reached a critical inflection point.

Fashion 278

Fashion Consumer Marketing Accounting 278

Retail TouchPoints

FEBRUARY 7, 2023

Bain & Company data validate this perspective, noting that Europe managed to recover beyond the 2019 pre-COVID baseline due to the spike in tourism as well as solid local demand. Luxury will benefit “from travel spending as it is an anchor souvenir of a good time, as we saw during summer 2022 when the U.S.

Payment Services 290

Payment Services Consumer Marketing Fast Fashion 290

Small Biz Trends

JULY 8, 2021

over 2019 in spite of ubiquitous public health emergencies in the country. The same Retail Dive survey also notes that 49% of customers like to buy from physical stores because they want to buy now and fast. That said, improving the in-store customer experience can delight your customers and increase sales.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

Retail TouchPoints

APRIL 25, 2023

Victoria’s Secret paused the event in 2019, and it’s been on hiatus since, but officials recently said it will be returning some time this year. Victoria’s Secret pioneered the idea of a lingerie fashion show in 2001 and turned the annual event into a nationwide television spectacle.

Shopping 265

Shopping Fashion Marketing Consumer 265

Retail TouchPoints

JULY 9, 2020

Although the country was the first to go through lockdowns, its economy has recovered, “to the point where GDP growth is forecast to surpass the 2019 increase and continue to expand,” she explained.

Clienteling 311

Clienteling Consumer Accounting Boutique 311

Retail Geek

JULY 9, 2021

Mark Zuckerberg zwei like priorities from from 2019 f8 so it’s not. You know at least three and maybe four of them are all like cumulatively what I would call Commerce right like you taught you know. [25:10] Social commerce and the the sleeper is.

Shipping 98

Shipping Merchant Services Fulfillment Wholesale 98

Retail TouchPoints

NOVEMBER 1, 2024

In 2018 and 2019, there were many celebrity scandals, including the sexual assault case against rapper Kris Wu. In the early days of the metaverse , we saw these young-looking, highly futuristic avatars break onto the scene, largely because they fit naturally into these highly digitized spaces.

Marketing 293

Marketing Accounting Consumer Social Commerce 293

Retail TouchPoints

JULY 20, 2021

API adoption will be the way forward for ecommerce brands to develop and nurture their customer experience investment and remain plugged into the evolving digital neighborhood. Shortlisted for CEO of the Year at the Digital Masters Awards in 2019, the father-of-two is now recognized globally as a retail expert.

Consumer 260

Consumer Shopping Customer Experience Social Commerce 260