Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

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Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

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Inside Retail

JANUARY 28, 2025

Henne was founded in 2019 by Bartel, her sister Michelle Ring and friend Laura Broque. We go direct to consumer because we would rather give our customers a really high-quality product, and if that means that there’s less margin in there, we don’t mind. I love being guided through the pieces.

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Retail TouchPoints

JULY 28, 2020

Numerous industry experts have commented that COVID-19 has accelerated many existing retail trends, most notably consumers’ embrace of digital commerce. But what do those who are directly involved in decision-making — marketers on one side, consumers on the other — really think about this shift? 12 webinar.

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Retail TouchPoints

MARCH 16, 2023

What we know for sure is that consumer perceptions and choices are affected by culture, which also affects spending habits. To succeed in reaching potential customers where they are, your team must employ a culturally competent localization strategy to establish a competitive advantage. based consumers only.

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Inside Retail

JANUARY 22, 2025

Reason 2: The arrival of Amazon and the race to the bottom in online marketplaces When Wesfarmers acquired Catch in 2019, Amazon was still new to the Australian market. This triggered an immediacy for the products and capitalised on consumers fear of missing out. Catch started by offering once-a-day deals in limited quantities.

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Retail TouchPoints

APRIL 23, 2025

Since 2019, Google has been working on plans to eliminate, or at least minimize, the use of digital tracking cookies on its popular Chrome browser, but now the Privacy Sandbox initiative seems to have run its course.

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Inside Retail

NOVEMBER 4, 2021

Buy now pay later (BNPL) services have quickly become commonplace for consumers. Company reports for ASX-listed BNPL providers outline that the value of BNPL transactions grew by 55 per cent in 2019-20 , and in the last two financial years, BNPL transactions have tripled. Click here to download your free guide.

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Retail TouchPoints

DECEMBER 4, 2024

Over the past seven years, the brand’s VP of Marketing, Jeannie Shin, has witnessed and supported this evolution, especially as the brand built its direct-to-consumer (DTC) business online. In 2019, Calpak tested its store hypothesis even further by opening a pop-up in New York City.

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Retail TouchPoints

JANUARY 22, 2021

Self-quarantine further added complications to the mix, as consumers and businesses alike were forced to change the way they bought and sold these items, respectively. While delivery delays were experienced at the beginning of self-quarantine, many changes in consumer behavior may prove transitory. Bureau of Labor Statistics.

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Cisco Retail

MAY 10, 2022

Automate NetOps to streamline business and IT processes and improve customer experiences while unlocking savings and increasing revenue. From home deliveries to streaming and video services, the past couple of years have taught us that customers crave tailored and personalized experiences—anytime, anywhere.

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Retail TouchPoints

JANUARY 17, 2025

Stacy Shaw: I joined the company in 2019 to create a luxury division; Starboard had been discussing this as a strategic move even back then. In Las Vegas, for example, its not just travelers staying at the resort theres also the potential to capture some local [consumers]. Think about Las Vegas and what people enjoy about it.

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Inside Retail

NOVEMBER 11, 2024

With a strong resurgence in bricks-and-mortar retail after the global pandemic, Inside Retail decided to compile a list of the malls, high streets and neighborhoods going above and beyond to optimise the customer experience (CX) with innovative features and services. The centre is located 17 kilometres southeast of the Melbourne CBD.

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Retail TouchPoints

MARCH 27, 2023

Founded in Amsterdam in 2019, Lalaland.ai said “We know our customers want to shop with models who look like them, and we believe our models should reflect our consumers, which is why we’re continuing to diversify our human models. (LS&Co.) is partnering with digital fashion studio Lalaland.ai in a statement. “We

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Retail TouchPoints

APRIL 4, 2025

Retailers that take a journey management approach can bridge the gap between data and action, ensuring insights lead to real improvements in efficiency and customer experience and drive bottom-line results. Many rely on static, backward-looking dashboards that fail to account for changing real-time consumer behavior.

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Inside Retail

OCTOBER 13, 2021

Options such as buy now, pay later (BNPL) services were first introduced to business to consumer (B2C) transactions, giving customers the ability to access products and services they need today while paying at a later date or over a series of instalments. . Create a positive customer experience. Drive business growth.

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Retail Focus

DECEMBER 12, 2024

There is now a clear distinction between the retail of 2019 and that of 2025. The retail market of 2025 will become a complex ecosystem where attracting top brands, creating the right concepts, and improving customer experiences are essential.

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Retail TouchPoints

DECEMBER 6, 2023

When you think of magical customer experiences, one particular brand probably comes to mind: Disney. Customer-obsessed organizations care first and foremost about one thing: constantly optimizing the customer experience (CX). In doing so, businesses deploy a top-to-bottom customer-centric philosophy.

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Retail TouchPoints

JANUARY 11, 2021

year-on-year through September 2020, boosting ecommerce’s share of its total sales from 33% in 2019 to 59% during this period. An electronic waste recycling program that M.Video launched in summer 2019 is now available in 450 stores, with plans to add another 200 locations in 2021. Q3 2020 net sales for all channels climbed 25.3%

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Inside Retail

APRIL 10, 2025

Here, we speak with #8, Tara McKeon, founder of Proud Poppy Clothing, about creating an inclusive fashion label, how social media plays a role in the customer experience and what’s next for her $20 million lifestyle brand. IR : You focus a lot on providing a great customer experience.

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Retail TouchPoints

JUNE 22, 2022

Amazon has named 17-year company veteran Doug Herrington to the renamed role of CEO of Worldwide Amazon Stores, filling the position left vacant by former CEO of the Worldwide Consumer Dave Clark. Since 2015, Herrington has served as Amazon’s SVP of the North America Consumer. Pat Bajari (Chief Economist).

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Retail TouchPoints

OCTOBER 4, 2021

Three of the country’s biggest retailers are taking significant steps to get consumers into the holiday shopping groove — and to do so (much) sooner than later. Many consumers already have caught on that they don’t need to wait until Black Friday, Cyber Monday or Super Saturday for attractive promotional offers. Beginning Oct.

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Retail TouchPoints

DECEMBER 22, 2022

Linnartz was appointed President of Marriott in 2021 and currently is leading the hospitality brand’s multi-billion dollar technology transformation, designed to improve customer experience, drive topline revenue and increase operational efficiency. Early in her career, Linnartz worked with Hilton Worldwide. ” .

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Inside Retail

MAY 7, 2025

Launching our first Magento website and later transitioning to Shopify, a move that modernised our online experience. Developing an artwork approval portal, enabling customers to collaborate directly with graphic designers. Relocating to a purpose-built production facility in 2019, supporting our growing operations.

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Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. Cyber threats.

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Payment Services Consumer Customer Experience Accounting 306

Cisco Retail

APRIL 7, 2022

By 2024, Insider Intelligence predicts that spending on chatbots worldwide for consumer retail alone will reach $142 billion—compared to $2.8 billion in 2019. ?It According to Business Insider , 40% of internet users worldwide prefer interacting with chatbots instead of human agents virtually.

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Customer Experience Consumer ATS 145

Retail TouchPoints

JULY 20, 2022

A new research report conducted by UPS Capital, Personalized Shipping Experiences: The Next Frontier for eCommerce , shows that personalized shipping experiences have emerged as the next frontier for SMB retailers looking to provide an excellent customer experience in the wake of these supply chain disruptions.

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Retail TouchPoints

AUGUST 7, 2024

After a little more than a year in his role as EVP and Chief Consumer Officer, Jim Dausch has stepped down from his post at Under Armour , according to an SEC filing from the company. Reporting directly to Linnartz, Dausch led global brand, marketing, digital engagement and customer experience across all commerce channels.

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Retail TouchPoints

OCTOBER 5, 2021

Gap has acquired Context-Based 4 Casting ( CB4 ) , a startup that uses AI and machine learning tools to transform retail operations, increase sales and improve the customer experience. McDonald’s bought Dynamic Yield , a personalization provider, in 2019. That same year, Walmart purchased language processing company A spectiva.

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Retail TouchPoints

MARCH 6, 2023

“We’re also looking to elevate the overall customer experience (CX) regardless of the channel, while keeping costs in control.” Thanks to a growing partnership with OSM Worldwide , Dr. Squatch has successfully evolved its fulfillment strategy so it can not only deliver packages faster but cheaper for consumers and the business.

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Inside Retail

APRIL 29, 2023

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. Consumers, too, preferred to use contactless payments or to shop online. Consumers, too, preferred to use contactless payments or to shop online.

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Retail TouchPoints

AUGUST 11, 2020

Consumers are getting harder and harder to impress. The bar for what makes a standout customer experience (CX) is rising every year. Shopper expectations are always evolving and your customer experience should evolve with it. The key is to never settle for the status quo. Lancôme Lipstick Augmented Reality.

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Retail TouchPoints

AUGUST 12, 2020

Even with 74,000 personal shoppers and its recently launched Express Delivery service, Walmart has faced challenges keeping up with demand as consumers escalate both their online ordering and their expectations for faster home delivery. as well as Tulsa, Okla., according to CNBC. e-Commerce to 5.8% in 2020, up from 4.7%

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Retail TouchPoints

JULY 2, 2024

. “Investing in Fifth Avenue goes beyond just growing our footprint; it’s about changing the way we engage with consumers and playing a part in creating strong, sustainable economies and business communities,” said Peter van der Poel, Managing Director of Ingka Investments in a statement. in a statement.

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Retail TouchPoints

JANUARY 28, 2022

Given that many of these expectations were first set by customers’ experience with Amazon , it should come as no surprise that third-party marketplaces have become a key tool for many retailers to meet these consumer demands. In 2019, 42% of U.S. consumers said they shopped exclusively, or a lot, on marketplaces.

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Retail TouchPoints

FEBRUARY 1, 2021

Tru Kids has closed the two Toys ‘R’ Us outlets it opened in 2019, according to Bloomberg. Consumer demand in the toy category and for Toys ‘R’ Us remains strong, and we will continue to invest in the channels where the customer wants to experience our brand.”.

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Retail TouchPoints

JANUARY 12, 2022

decrease from 2019 primarily driven by the decrease in single-site operators. To account for this rapidly evolving environment, savvy convenience retailers have focused on closing the gap between what consumers expect and what retailers can deliver. Incentivize customer spend. despite less than desirable market conditions.

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