Retail TouchPoints

JULY 6, 2023

Think of things like the car or the smartphone — there is a convergence of multiple technology innovations, of market forces and changing consumer behaviors and expectations.” At NBCU we’ve surveyed and talked to a lot of consumers as we have gone through this process of deciding what to build,” said Moore.

Checkout 334

Checkout Payment Services Shopping Consumer 334

Retail TouchPoints

SEPTEMBER 13, 2024

Starting in the late 1980s with the introduction of self-checkout kiosks and progressing to today’s smart RFID tags and even fully automated storefronts, retail leaders have slowly but surely embraced digital in-store enhancements. From a consumer perspective, connected in-store capabilities offer tailored experiences.

Payment Services 287

Payment Services Checkout Inventory Management Kiosk 287

Retail TouchPoints

MARCH 9, 2023

Now owned by the SPARC Group (a joint venture between brand management firm Authentic Brands Group (ABG) and mall operator Simon Properties ), Forever 21 has spent the last few years refining its image and business model to avoid a repetition of its 2019 bankruptcy. Forever 21 one-click checkout with Bolt. Why is 43 seconds important?

Checkout 279

Checkout Marketing Fashion Shipping 279

Retail TouchPoints

MAY 31, 2022

Source: Coresight Research “Building Blocks of the Metaverse: 5G” Both at a consumer and an enterprise level, 5G is still in its infancy, but it’s expected to grow quickly and become the dominant mobile access technology by 2027 reaching 90% penetration in North America within that time, according to Ericsson.

Merchant Services 354

Merchant Services Checkout Shrinkage ATS 354

Retail TouchPoints

JANUARY 14, 2022

With the increase of mobile wallets and more consumers hopping on the e-gift card bandwagon, merchants must practice a heightened sense of vigilance around issues of gift card fraud. Here’s some insight as to how merchants and consumers can avoid scams and gift card fraud: Consumer vs. Merchant. growth we saw in 2019.

Merchant Services 328

Merchant Services Payment Services Management Accounting 328

Retail TouchPoints

OCTOBER 6, 2020

In-store traffic during the six biggest weeks of the holiday season will be down 22% to 25% compared to 2019, according to ShopperTrak data from Sensormatic Solutions. in 2019, with sales spreading out across the holiday season. The company expects the 10 busiest days to account for just 34.2% of all holiday traffic, compared to 46.5%

Accounting 217

Accounting Checkout Consumer Shopping 217

Retail TouchPoints

FEBRUARY 7, 2023

The mall, which opened after a years-long delay in October 2019 , struggled (as many retailers and malls did) with COVID-19’s impact on in-person shopping. featuring styles appropriate for Islamic and other religious consumers). The “AD” in the store’s name refers to “American Dream.”) 14 for one floor of a planned two-floor space.

Payment Services 276

Payment Services Department Stores Checkout Finance 276

Retail TouchPoints

JUNE 8, 2020

Although security researchers did find a way in 2019 to get around Visa’s contactless transaction limit in the UK, the range of those attacks was limited to test victims who were in very close physical proximity — something that’s unlikely to happen in an age of social distancing. How can consumers stay safe while using contactless payments?

Payment Services 226

Payment Services Consumer Point of Sale Promotions 226

Retail TouchPoints

AUGUST 17, 2022

in 2019 to 14.9% Consumers are clear on expectations from ecommerce businesses. 76% of consumers say convenience is a key priority when selecting a retailer, so an automated inventory management process is a critical component of any growing ecommerce business’ success. from a year ago, while in-store sales rose 10%.

Payment Services 363

Payment Services Advertising Returns Checkout 363

Retail TouchPoints

MARCH 21, 2022

“Our clients desire a seamless experience in every step of the shopping journey, and our partnership with FreedomPay allows us to maximize efficiencies and capabilities at checkout.”. In 2019, the retailer introduced its first AI-powered digital mirror at the Sephora flagship location in Madrid.

Point of Sale 246

Point of Sale Checkout Location Shopping 246

Retail TouchPoints

NOVEMBER 15, 2023

Retailers need to ensure their systems can scale to upcoming seasonal traffic spikes like Cyber Week so they can capture the attention and wallet share of the numerous consumers hunting online for deals. He joined Splunk through the acquisition of SignalFx in 2019, where he was the Chief Product Officer.

Shopping 328

Shopping Returns Checkout Consumer 328

Retail TouchPoints

JULY 6, 2022

The concept was launched in 2019 as “a result of trying to reimagine our stores through our customer’s eyes,” according to Molly Long, VP of Store Evolution and Design at 7-Eleven. We also want to test a variety of location types to understand how different consumers with different needs respond to our concepts.

Checkout 289

Checkout Location Outdoor Consumer 289

Retail TouchPoints

JUNE 15, 2022

Called “Buy Direct,” the third-party marketplace is being integrated into Bing’s existing ecommerce experience, Start Shopping, where consumers can find products and are then directed to a retailer’s website to make the purchase. Microsoft it is reportedly testing out a new retail marketplace in the U.S.

Merchant Services 306

Merchant Services Shopping Payment Services Advertising 306

Retail TouchPoints

FEBRUARY 16, 2021

However, there’s a huge opportunity right now for CPG brands and grocery retailers that want to win the digital basket and the digital consumer, which is being able to reach consumers in environments other than the retailer site. Not all retailers can be Walmart, which was estimated to receive 138.3

Advertising 299

Advertising Checkout Consumer Marketing 299

Retail TouchPoints

DECEMBER 1, 2021

higher than 2020’s, although it was not yet back up to 2019 levels (Black Friday 2021 was down 28.3% from 2019, according to Sensormatic Solutions ). Walmart , Amazon and Target launched their seasonal promotions as early as October, and shoppers responded: consumers had already spent a total of? Store traffic was 47.5%

Promotions 279

Promotions Shopping Consumer Checkout 279

Retail TouchPoints

JULY 30, 2020

Households with children in elementary and high school are set to spend an average of $789.49 , far exceeding the 2019 record of $696.70. Only consumers only had 17% of their shopping done by early July, and 54% said they held off on spending because they didn’t know what they needed. per family, up from $976.78 — another record.

Merchant Services 316

Merchant Services Advertising Apparel Consumer 316

Retail TouchPoints

APRIL 5, 2021

Years of transformation transpired in just a few months with rapid shifts in both consumer behaviors and merchant expectations for e-commerce. And how will permanently altered consumer behaviors shape online payment preferences? In China , for example, LPMs generated $43 billion in revenue in 2019.

Merchant Services 257

Merchant Services Payment Services Checkout Consumer 257

Retail TouchPoints

MAY 13, 2021

These new additions, in combination with PayPal’s existing checkout solutions — which include both online and in-store offerings via PayPal and Venmo — will enable PayPal to serve a broader section of the ecommerce customer journey, from discovery to payments to returns and exchanges. “The Terms of the deal were not disclosed.

Merchant Services 207

Merchant Services Returns Payment Services Checkout 207

Retail TouchPoints

JULY 10, 2020

Over the past decade, we have seen this sector move to a primarily online function and innovate to meet the needs of an ever-shifting assortment of consumers. In fact, 2019 showed great progress for e-Commerce to close the gap in total market share of sales compared to brick-and-mortar retail. Shifting Consumer Behaviors.

Merchant Services 191

Merchant Services Customer Experience Checkout Fulfillment 191

Retail TouchPoints

JULY 27, 2020

Similarly, retailers such as H&M invested in omnichannel communications by testing a new Instagram feature that lets consumers set reminders for when products are available to buy. They’re turning to solutions that allow consumers to connect loyalty programs with any payment card and collect points or rewards at checkout.

Retail Trends 165

Retail Trends Payment Services Checkout Sporting Goods 165

Inside Retail

JULY 12, 2021

The new store layout is designed to support smaller-basket, convenience-driven purchases, in contrast to the traditional big-box Aldi supermarket typically frequented by consumers for larger shopping trips. Last month, Aldi introduced self-checkouts at its Darlinghurst store in Sydney as part of a wider trial.

Supermarket 264

Supermarket Discount Store Store Layout Returns 264

Retail TouchPoints

JULY 20, 2022

While consumer expectations have continuously shaped retailers’ strategies, tech choices and best practices, COVID-19 accelerated this rate of change. Finally, “innovative” capabilities would incorporate personalization or tailored results based on consumer context and past behaviors. The result? Social proof for products.

Consumer 288

Consumer Customer Experience Inventory Management Shopping 288

Retail TouchPoints

APRIL 27, 2021

The challenge in retail is to not be so focused on the competitive dynamics, but be more focused on what your consumers are asking you for , and how you can address and solve what those customers want. They were developed either for Amazon’s consumer business or for some other retailer.”.

Checkout 331

Checkout Consumer Supermarket Location 331

Retail TouchPoints

DECEMBER 13, 2022

After two years of pandemic-driven online shopping, many consumers are stepping back out into the world and into physical stores. In fact, average transaction values in-store were 10% higher in July 2021 than in March 2019. To succeed as a CPG brand in the post-pandemic world, you need to get phygital.

Telecommunications 278

Telecommunications Advertising Location Kiosk 278

Retail TouchPoints

JANUARY 20, 2023

consumers spent $1.7 Walmart uses The Trade Desk as its DSP and acquired two companies — Polymorph Labs in 2019 and Thunder in 2021 — for the supply side. Among tech giants, Alphabet should be the most nervous about RMNs now that 63% of consumers start their search on Amazon when shopping online.

Advertising 278

Advertising Sporting Goods Boutique Returns 278

Retail TouchPoints

APRIL 27, 2021

Research by The Ascent showed that among people who have used a BNPL service, 45% first did so in 2019, 21% first did so in 2020, and only 7% had used a BNPL service prior to 2015. As the popularity of BNPL increases, it is important for consumers and merchants to weigh the benefits and the drawbacks of using/offering these payment options.

Merchant Services 130

Merchant Services Payment Services Consumer Point of Sale 130

Inside Retail

FEBRUARY 11, 2024

Denise McGrouther, VP, MD of DHL eCommerce Australia, says retailers are learning that not every consumer requires their purchase to be delivered as soon as possible – especially if they can pay less for shipping, they are willing to wait four to six days instead of two. Consumers want that as well. Why put a phone case in a shoebox?

Shipping 246

Shipping Checkout Fashion Consumer 246

Retail TouchPoints

JULY 7, 2020

E-Commerce spending has grown by more than 30% , cementing consumer expectations for flexibility, choice and convenience. In 2019, the global contactless payments terminal market was valued at $13.23 consumers have not pushed retailers to accept contactless payments as they have in Asia and Europe, but in April, U.S.

Merchant Services 255

Merchant Services Payment Services Point of Sale Consumer 255

Retail TouchPoints

JUNE 8, 2022

and by 10% from 2019 to 2020 in the EU. As the retail industry starts to return to normal in 2022, merchants around the world continue to respond to changing consumer behavior by embracing adaptability with open arms, in addition to being increasingly open to new technologies as part of their long-term strategies.

Merchant Services 246

Merchant Services Payment Services Consumer Checkout 246

Retail TouchPoints

JUNE 8, 2022

and by 10% from 2019 to 2020 in the EU. As the retail industry starts to return to normal in 2022, merchants around the world continue to respond to changing consumer behavior by embracing adaptability with open arms, in addition to being increasingly open to new technologies as part of their long-term strategies.

Merchant Services 246

Merchant Services Payment Services Consumer Checkout 246

Retail TouchPoints

SEPTEMBER 17, 2020

When consumer spending resumes, brands with experiences that engender customer loyalty will benefit most.”. Through this process, learning takes place to identify and expose relevant products to the consumer, thus building individual shopper profiles for future interactions.

Customer Experience 249

Customer Experience Checkout Marketing Consumer 249

Inside Retail

OCTOBER 21, 2021

Customers can then add a left shoe and a right shoe to their shopping cart, rather than same-sized pairs, thanks to an updated checkout process. It’s a bit of a sacrifice on our end, but it’s just a commitment we’re wanting to make for our consumer,” he said.

Fashion 246

Fashion Checkout Wholesale Shopping 246

Retail TouchPoints

NOVEMBER 10, 2020

While this figure is down $50 from 2019, given 2020’s overall uncertainty, such a slight decline would represent a significant victory. Adding to the overall shipping volume will be those consumers who would normally have purchased a gift in-store and brought it to the recipient themselves.

Shipping 246

Shipping Fulfillment Shopping Consumer 246

Retail TouchPoints

MARCH 22, 2024

commercial operations in 2019 — with Wendy’s signed on as the first restaurant partner in the pilot. Franklin Street, they’ll see the option to have their meal delivered by drone on the checkout page. following a year-long trial in Australia. The new offering from DoorDash will debut in Christiansburg, Va. locations later this year.

Merchant Services 162

Merchant Services Fulfillment Checkout Location 162

Retail TouchPoints

JUNE 22, 2021

The pandemic forced consumers to shop more online, getting them more accustomed to an extremely convenient and cost-effective buying experience, which has helped form shopping habits that will stick around forever. For example, in 2019, an ecommerce app’s instability may have only impacted 10,000 total customers.

Checkout 243

Checkout Shopping Management Consumer 243

Cisco Retail

DECEMBER 14, 2021

A short while ago, I had the pleasure of meeting Derek Mak, who founded the company, 99Bridges in 2019. Derek’s long-term vision calls for innovation in recycling, reusing, refilling, repurposing, reducing and renewing – all with an eye toward changing long-ingrained consumer habits that are highly detrimental to the environment. “The

Checkout 145

Checkout Consumer Planning Promotions 145

A1 Retail

AUGUST 24, 2021

Fashion checkouts were also up +51% in July compared to pre-pandemic levels*, demonstrating the accelerated and sustained demand for online fashion, as UK shoppers’ switch to digital has remained buoyant even as bricks-and-mortar stores have reopened.

Checkout 76

Checkout Fashion Returns Outdoor 76