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Gift Card Purchases Up 414% as Americans Shift to ‘Buy Now, Shop Later’ Mindset

Retail TouchPoints

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. Combine that with concerns about shipping delays for those products that are in stock and it should come as no big surprise that gift cards are looking pretty good to shoppers this year.

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ShipStation report shows sustained e-commerce shopping after lockdowns

Inside Retail

In Australia, more than half of consumers now say that they prefer to shop online instead of in stores since the pandemic,” says Boyer. “So The ShipStation report reveals that 45 per cent of Australian consumers claim to have spent more in 2020 than they did in 2019, while 85 per cent anticipated spending more in 2021 than they did last year.

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Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

Retail TouchPoints

The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Just last year, total returns accounted for $761 billion in lost sales for U.S. Exacerbating the situation, these same shops lost $10.30 Turn Returns Upside Down. retailers, according to NRF.

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Serial Returners and Refund Fraudsters: How Brands are Fighting Back With Data Insight

Retail TouchPoints

For instance, in 2019, Asos said it would begin deactivating the accounts of serial returners on its site. By examining shared IP addresses, shipping addresses and payment methods, retailers can uncover hidden associations that might indicate organized fraud rings. Return fraud scams are not solely practiced by individuals.

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COVID-19 Has Transformed Wine Shopping. Here’s How Vivino Is Adapting

Retail TouchPoints

Even June 2020 outperformed June 2019 by 140%, alluding to a possible sustained increase in people buying online, even as their pre-COVID channels begin to reopen.”. This is likely due to their openness to shopping in-app, curious nature and desire to try new things.

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Identifying the ‘Faces’ Behind Faceless Online Transactions

Retail TouchPoints

Consumer preference for online shopping continues to rise, as more purchases are being made online than in stores with each passing year. In 2019 , the total market share of online U.S. As more shopping moves online, it has become even more important to put a “face” to all of the new faceless transactions.

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Trustwave SpiderLabs Report: The 2023 Retail Threat Landscape

Inside Retail

The holiday shopping season is teed up for its annual explosion of spending. However, unlike gift buyers heading to stores or shopping online these adversaries are not seasonal actors. trillion in 2022, marking a 209 per cent increase from 2019, according to Comscore. This effort does pay off.