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David’s Bridal Shakes up Leadership Team with New COO and CFO

Retail TouchPoints

Viall will retain ownership of merchandising and product development functions and assume responsibility for the supply chain; and Kelly Cook, who joined David’s Bridal in 2019 as EVP, Chief Marketing and IT Officer, has been promoted to President of Brand, Technology and Finance.

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Laying the Operational Foundation for Autonomous Stores

Retail TouchPoints

In its report, Transforming Operations Management For A Digital World , McKinsey discusses a bank’s investment in digitization and the operational changes required to succeed. This change is necessary to provide the real-time data that powers the robots and automation tools that are central to retailers’ inventory management.

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Mango Advances in Digital Transformation with Launch of Lisa, Its In-House Conversational AI Platform

365 Retail

The focus is on digitising key elements of the industry’s life cycle, including customer interactions, store operations, inventory management, and product development. This move towards generative and conversational AI is a component of Mango’s broader technological overhaul.

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Vitamin Shoppe CEO Sharon Leite Went Undercover in Her Stores. Here’s What She Learned.

Retail TouchPoints

Over the course of her 30-year career, The Vitamin Shoppe CEO has held leadership roles at Godiva , Sally Beauty , Pier 1 , Bath & Body Works , Gap and The Disney Store. It’s been a while since she’s been on the front lines though — not since the late ‘80s to be exact, when she was a manager at Express.

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How to Deliver a Flawless In-Store Customer Experience

Independent Retailer

RFID is rapidly gaining implementation within the retail sector and is a key technology applied to aid business operations by improving inventory management and stock visibility as the foundation of adoption. Enhanced Inventory Management. retail industry $47 billion in 2017. The Importance of RFID.

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How RFID Powers Retail: Past, Present and Future

Retail TouchPoints

A study conducted by the RFID Lab in 2018 called Project Zipper proved RFID was a game-changer in increasing inventory accuracy when pairs of orders between retailers and brands were studied. The lack of digitization in the supply chain coupled with unpredictable demand makes inventory management chaotic at best.