Retail TouchPoints

MAY 31, 2022

She will leverage her experience to help advance the omnichannel fashion retailer’s plans for growth and developing a best-in-class customer experience. Katz spent 33 years with Neiman Marcus, including eight as CEO, before retiring in 2018.

Customer Experience

Retail TouchPoints

JULY 8, 2024

annually between 2018 and 2021, with a total of 11.2 However, the average value of check payments has increased from $1,908 in 2018 to $2,340 in 2021, indicating that although people are writing fewer checks, they are using them for larger transactions — and therefore are less likely to use them for a weekly supermarket stock-up trip.

Payment Services

Retail TouchPoints

AUGUST 13, 2024

During his tenure, Narasimhan supported Starbucks’ supply chain innovation, helped store operations and improved the partner (employee) experience, according to a company statement. Starbucks initially built its brand around highly localized and immersive community experiences. Although he was named incoming CEO on Sept.

Customer Experience

Retail TouchPoints

FEBRUARY 16, 2024

“At Starbucks, we have challenged ourselves to imagine what’s possible when we take a closer look at the many ways our partners and customers interact with us and experience our stores every day,” said Katie Young, SVP of Store Operations at Starbucks in a statement.

Payment Services

Independent Retailer

JULY 29, 2022

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

Customer Experience

Retail TouchPoints

JULY 22, 2021

Lately, the company has been opening several grocery stores in major U.S. billion back in 2018. This move gave them access to over retail 460 stores, making Amazon a heavyweight in the space almost instantly. In 2018, over 3 out of every 100 retail workers suffered an injury or illness, requiring time off.

Payment Services

Retail TouchPoints

JANUARY 12, 2021

While retailers can target and engage with customers online, it’s been a long-time struggle for merchants to convert foot traffic into intelligent data. Malls and merchants can leverage the big data to improve their customer experience. COVID-19 has accelerated digitization across industries.

Shopping

Retail TouchPoints

APRIL 20, 2022

Brooklinen was an ecommerce pure play until November 2018, when it launched its first pop-up store in just four weeks — an experience that would inform its move into permanent stores. “If The plans were likely delayed due to the impact of COVID-19, but recent sales growth is a sign that the expansion can begin.

Planning

Retail TouchPoints

OCTOBER 12, 2021

While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. In fact, JOANN began an initiative to improve the store experience, involving everything from lighting, fixtures, open spaces, work tables and in-store tech, in 2018, with a pilot store in Columbus, Ohio. “It

Customer Experience

Retail TouchPoints

MAY 20, 2024

Boosting BOPIS Speed and Performance Michaels, which has used a range of Manhattan solutions since 2018, also leveraged Manhattan Active Omni to improve the efficiency of its buy online, pick up in-store (BOPIS) offering, which comprised 70% of all omnichannel orders in 2023.

Shipping

Retail TouchPoints

NOVEMBER 14, 2023

After it closed its last brick-and-mortar retail store in 2009, Circuit City launched a comeback in 2018 with an experiential ecommerce site. The integrations are slated to begin online and in select locations this year, with a more expansive rollout planned for 2024.

Planning

Retail TouchPoints

FEBRUARY 9, 2024

Hy-Vee will leverage Instacart ’s Fulfillment as a Service (FaaS) to integrate same-day delivery fulfillment capabilities into its owned and operated websites and apps.

Fulfillment

Retail TouchPoints

JANUARY 18, 2023

Ward has been with Neiman Marcus since 2018, most recently as SVP, Customer Engagement. Nabil Aliffi, previously Global Chief Creative Officer at Soho House , will join the retailer in the brand position, and Stefanie Tsen Ward will be promoted to the retail leadership spot.

Promotions

Retail TouchPoints

JULY 9, 2021

Online sales continue to explode, and many retailers are slow to the party upgrading old buildings into attractive, energy-efficient buildings that enhance the overall customer experience at retail. Lowe’s signed a renewable energy agreement in November 2018 that will provide for enough energy to power all of its 143 stores in Texas.

Management

Retail TouchPoints

JUNE 3, 2024

“By leveraging Algolia’s cutting-edge AI technology, we aim to provide our customers with a seamless and personalized shopping experience, whether they engage with us online, in one of our 3,400+ stores or through other channels.” market with its March 2018 purchase of Finish Line for $558 million.

Shopping

Retail TouchPoints

MAY 10, 2023

The retailer was acquired by South African holding company Steinhoff International in August 2016, then filed for bankruptcy protection as part of a reorganization in October 2018. Following to close of the acquisition by Tempur Sealy, Mattress Firm will continue to operate as a separate business unit within the company.

Promotions

Retail TouchPoints

SEPTEMBER 21, 2020

It started in the runup to the 2018 midterm elections: Hundreds of companies, including many retailers, joined nonpartisan efforts to encourage voter participation through a business-led coalition called Time to Vote. Studies show that consumers are more loyal to brands that take a clear stance on issues they care about.

Sporting Goods

Retail TouchPoints

JULY 31, 2024

The JWO technology, launched in 2018 and now in 170 third-party retail locations, had previously analyzed shoppers’ behavior — their movement and location in the store, what they picked up and the quantity of each item — sequentially.

Payment Services

Retail TouchPoints

FEBRUARY 12, 2021

Retail companies committed to improving the customer experience have realized they need to stop relying on inventory buffers to ensure items are in stock when they need them. Additionally, it boosts sales margins and expedites returns and exchanges, making it a valuable tool for profitably improving the consumer experience.

Fulfillment

Retail TouchPoints

SEPTEMBER 23, 2021

stores in 2018 for a day of racial bias training after a racially charged incident at a store in Philadelphia. The company provides the tools and the resources, but how that is executed, what the employee experiences and what the customer experiences is entirely up to the store.

Management

Retail TouchPoints

AUGUST 14, 2023

The goal of operational preparation processes is to set retailers up for rollout at scale, and across diverse markets, store sizes and formats. Autonomous store is no longer just a theory or trend — since their inception in 2018, dozens of stores have been deployed around the world, with a vast majority in the past year alone.

Payment Services

Retail TouchPoints

NOVEMBER 8, 2022

“We are delighted that an executive with Michelle’s background, experience and stature is joining as President to work side by side with Chip for a meaningful transition period before becoming CEO,” said Bob Eckert, Chairman of the LS&Co. Board of Directors in a statement.

Department Stores

Retail TouchPoints

AUGUST 3, 2020

In 2018, Ernst & Young (EY) launched an ambitious project called FutureConsumer.Now , to model scenarios that would challenge present thinking about future consumers.

Consumer

Retail TouchPoints

FEBRUARY 10, 2022

Since taking the helm of the nutrition and wellness retailer in 2018, Leite has introduced a broad range of initiatives aimed at reviving and growing the business. Launched in 1977, The Vitamin Shoppe saw sales begin to decline in the early 2010’s due primarily to a lack of digital innovation.

Inventory Management

Retail TouchPoints

FEBRUARY 26, 2024

Launched in 2018, the program was designed to provide associates with higher learning opportunities from reputable academic institutions such as the University of Arkansas, Purdue Global and Spelman College. Walmart is revising its Live Better U (LBU) education benefit to help associates hone their skills for key roles within the company.

Management

Retail TouchPoints

JULY 14, 2020

Riley : When I first came on board as CEO in February 2018, I wanted to get us out in front of a lot of consumers. We’re appealing to young professionals who are exploring the makeup world instead of simply using the legacy brands from when they grew up. RTP: What have been some of your most successful marketing strategies?

Checkout

Retail TouchPoints

APRIL 15, 2024

In 2018 and 2019, we had a period of strong growth — we went from about 25 to 75 stores,” said Edyta Krynska, VP of Operations at Untuckit, who spoke during a NetSuite event in New York City last month.

Wholesale

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. He joined Dollar General in 2018 as vice president and chief global sourcing officer. Jackie Li has been promoted to senior vice president of private brands and global sourcing.

Promotions

Mass Relators

MAY 31, 2022

Simonsen joined Dollar General in 2013, and has since held roles of increasing responsibility in store operations, procurement, pricing, business analytics, and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the northeast region.

Promotions

Mass Relators

AUGUST 24, 2022

where he served as senior vice president of retail operations for Jewel-Osco in Illinois, Indiana and Iowa. Prior to joining Jewel-Osco, Bertram worked for Walmart for nearly 12 years, holding positions of increasing responsibility in store operations. Bertram joined Ahold from Supervalu Inc.,

Supermarket

Mass Relators

JUNE 22, 2022

.” Jassy added that as part of the organizational change, Amazon’s stores operations organization will be united under a single leader, John Felton, who will report to Herrington. “John has been at Amazon for nearly 18 years, spending 12 years in Retail and Operations finance leadership roles,” Jassy said.

Fulfillment

Mass Relators

JULY 11, 2022

Jassy added that as part of the organizational change, Amazon’s stores operations organization will be united under a single leader, John Felton, who will report to Herrington. John has been at Amazon for nearly 18 years, spending 12 years in Retail and Operations finance leadership roles,” Jassy said. “In

Fulfillment

V Count

JULY 9, 2021

Even UK shoppers who are known for their high tolerance when it comes to queues consider 9 minutes long enough to make them reconsider a purchase and leave without buying: 86% of Brits would avoid stores if they perceive the queue to be too long. 83% consider fast-moving queues an integral part of the customer experience.

Management

Retail TouchPoints

JUNE 1, 2022

Just Walk Out” technology, first introduced by Amazon Go in 2018, is now being delivered by a variety of tech companies (Zippin, Trigo, Grabango) at retailers as diverse as Tesco, Aldi, Giant Eagle and more. Checkout is moving to frictionless. About half of all checkout lanes are self-checkout and this percentage is growing weekly.

Checkout