Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Know your customer’s name. Sephora does an excellent job of this.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Indigo 9 Digital

SEPTEMBER 7, 2022

Under this model brands have more control over merchandising, pricing and the customer experience. This model is in contrast to Farfetch’s rival Net-a-Porter which operates primarily a wholesale model where it owns the inventory sold on its site. It sees itself as a leader in digitizing the luxury experience offline.

Boutique 98

Boutique Fashion Customer Experience Markdowns 98

Indigo 9 Digital

MARCH 31, 2023

A trend that has been in place over the last several years is that luxury brands continue to open their own stores and bolster their own eCommerce capabilities. Why should a brand sell wholesale when it can sell directly to its customers? Many of the luxury stores in Yorkdale were not there ten years ago.

Apparel 97

Apparel Department Stores Wholesale Beauty and Health 97

Indigo 9 Digital

MARCH 16, 2022

This year Trader Joe’s was named the third best large employer in the retail and wholesale category by Forbes. Trader Joe’s was ranked as having the highest customer satisfaction rating among supermarkets in 2021 by the American Customer Satisfaction Index. Do your employees smile at each and every customer?

Promotions 64

Promotions Location Store Layout Shopping 64

Indigo 9 Digital

MAY 30, 2022

Build your own platform by moving away from wholesale The year was 2013 and 81% of Nike’s business came from wholesale. Fast forward to 2021 and sales generated through Nike’s wholesale channel made up 61% of Nike’s sales. One of the benefits of moving away from wholesale is better margins. Do you like this content?

Wholesale 98

Wholesale Department Stores Bar Codes Consumer 98

Indigo 9 Digital

APRIL 21, 2022

One of the international companies looking to tap into the Indian retail market is Walmart. In 2018 Walmart purchased a controlling interest in Flipkart a popular eCommerce company in India. That really built a great brand for us from a customer service standpoint.” Flipkart is the largest eCommerce retailer in India with a 31.9%

Payment Services 52

Payment Services Shipping Customer Experience Wholesale 52