Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Retail TouchPoints

FEBRUARY 26, 2024

Launched in 2018, the program was designed to provide associates with higher learning opportunities from reputable academic institutions such as the University of Arkansas, Purdue Global and Spelman College. Walmart is revising its Live Better U (LBU) education benefit to help associates hone their skills for key roles within the company.

Management 162

Management Promotions Store Operations Customer Experience 162

Inside Retail

OCTOBER 24, 2022

In 2018, specialty vacuum and cleaning retailer Godfreys was delisted from the ASX and bought back by the family of John Johnson, who started the business 90 years ago. If we do it to five stores, and take it to the market, you’re providing an expectation for your customers that [might not be the same as in their local store]. “So

Promotions 246

Promotions Customer Experience Planning Management 246

Retail Focus

APRIL 4, 2024

Despite being a buzzword, digital transformation has now become a defining element of modern business strategy, and its significance cannot be understated (Achille, Marchessou et Remy 2018). A profound metamorphosis – a digital transformation – is necessary to stay at the zenith of their industries (Rathnayaka 2018).

Clienteling 147

Clienteling Supply Chain Management Customer Experience Consumer 147

Retail TouchPoints

DECEMBER 18, 2020

Associates play a crucial in the omnichannel customer experience. They create a face for the brand and use their personal experiences and opinions to guide shoppers seamlessly through the decision-making journey. For example, the team recently began customizing site merchandising based on top searches versus top page visits.

Payment Services 312

Payment Services Checkout Customer Experience Planning 312

Retail TouchPoints

OCTOBER 12, 2021

While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. In fact, JOANN began an initiative to improve the store experience, involving everything from lighting, fixtures, open spaces, work tables and in-store tech, in 2018, with a pilot store in Columbus, Ohio. “It

Customer Experience 248

Customer Experience Shipping Location Promotions 248

Retail TouchPoints

AUGUST 26, 2021

Conversational marketing enables marketers to build brand equity and improve campaign performance by transforming the customer experience through a combination of strategy, approach and technology. According to Gartner , 87% of brands expect to compete on customer experience in 2021. What does this look like?

Consumer 311

Consumer Marketing Customer Experience Promotions 311

VMS

JANUARY 17, 2023

Neiman Marcus Group (Dallas) has hired Nabil Aliffi as Chief Brand Officer and promoted Stefanie Tsen Ward to Chief Retail Officer. “These strategic roles will further define the magic of the iconic brand by driving areas that directly impact our customer and fuel our growth,” Ross said in a press release. Nabil Aliffi.

Promotions 82

Promotions Customer Experience ATS 82

Retail TouchPoints

DECEMBER 8, 2023

To take the obsession even further, it seems like everyone is wearing branded apparel promoting them. Mobsby joined EverythingBranded in 2018 after having worked within the digital landscape for the past 18 years, including roles at large companies like Amazon. Everywhere you look, someone is talking about these moments.

Drop-Shipping 242

Drop-Shipping Apparel Accounting Shipping 242

Retail TouchPoints

OCTOBER 14, 2020

Chris DiTullio, Chief Customer Officer, JOANN Stores Category: Marketing/Promotions DiTullio has led the implementation of a new product that allows merchants to simulate different promotion scenarios so that they can see the unit and margin impact, and make a more informed decision on promotion planning.

Merchant Services 250

Merchant Services Promotions Planning Marketing 250

Retail TouchPoints

JANUARY 12, 2022

Outperforming your competitors in customer service is an effective way to gain new customers and retain their loyalty. According to NewVoiceMedia’s 2018 Serial Switchers report, businesses lose $75 billion a year due to poor customer service. Incentivize customer spend. Focus on service. in 2020 despite a 13.9%

Payment Services 233

Payment Services Wholesale Inventory Management Consumer 233

Retail TouchPoints

MAY 5, 2023

The two companies have been partners since 2018, in a collaboration that spans same-day delivery, curbside pickup, EBT SNAP payments, virtual convenience, alcohol delivery and pickup and now advertising. The Sprouts website and app are also powered by Instacart Platform , which is Instacart’s technology suite for grocers. .

Advertising 269

Advertising Grocer Marketing Consumer 269

Retail TouchPoints

JANUARY 12, 2021

While retailers can target and engage with customers online, it’s been a long-time struggle for merchants to convert foot traffic into intelligent data. Malls and merchants can leverage the big data to improve their customer experience. Han has more than 20 years of marketing experience in the internet and IT industries.

Shopping 248

Shopping Merchant Services Advertising Customer Experience 248

Inside Retail

AUGUST 17, 2021

Wow Tech’s bestselling Womanizer brand has been stocked in DM, Germany’s biggest drugstore chain, since 2018, and Lovehoney products have been available in British health and beauty chain Boots since 2019. It came about after Allen mentioned that Womanizer was her favourite vibrator in her 2018 memoir, My Thoughts Exactly.

Beauty and Health 246

Beauty and Health Department Stores Consumer Location 246

Inside Retail

MARCH 20, 2024

Aesthetic luggage for everyone on-the-go wear American on-the-go brand Béis was founded by actor and entrepreneur Shay Mitchell in 2018 to fill a gap in the luggage market for functional travel products that were chic, and affordable. But for those who can, a whole new world of customer experiences awaits them.”

Marketing 246

Marketing Consumer Location Promotions 246

Retail TouchPoints

AUGUST 11, 2022

Bargain prices and the thrill of discovery proved a winning combination for Wish, which was founded in 2010 and was the most downloaded shopping app in the world by 2018. In one hopeful sign, Wish’s net promoter score (NPS) has doubled in the last six months. “It’s The company is based in the U.S., Merchant quality.

Merchant Services 232

Merchant Services Planning Consumer Shipping 232

Retail TouchPoints

JANUARY 20, 2021

As a point of reference, in Q2 2018 the U.S. Many brands and retailers had earlier promotions and cutoff dates; some of the big shipping carriers stopped taking new customers and implemented surcharges for retailers exceeding certain volume thresholds; and consumers seemed to shop a bit earlier this year.

Fulfillment 259

Fulfillment Customer Experience Consumer Shipping 259

Inside Retail

OCTOBER 18, 2022

This is where we see it heading, and what a connected omnichannel customer experience (CX) needs to account for in the behaviours and needs of customers adapting to their environment. To reach this vision, the shape of the market, society, and our environment will go through several key shifts. A reshaping population.

Payment Services 297

Payment Services Consumer Fulfillment Accounting 297

Retail TouchPoints

MAY 26, 2022

trillion , compared to January 2018 ( $4.2 RTP: What impacts do you see stemming from supply chain issues on product availability, sales and promotional activity/discounting for holiday 2022? While it took services about 1.5 In raw dollars alone, you see that January 2022 demand for goods, durable and non-durable, was approximately $5.8

Promotions 271

Promotions Supply Chain Management Consumer Shipping 271

Retail TouchPoints

OCTOBER 19, 2020

While not without challenges, with those plans for growth we were prepared to handle the influx of new customers to our direct-to-consumer business.”. For example, Fender can spotlight famous female guitarists on the Chinese holiday “Women’s Day,” or promote guitars as a school instrument during the back-to-school season.

Consumer 306

Consumer Fulfillment Planning Promotions 306

Retail TouchPoints

JANUARY 26, 2024

Luxury retailers build their reputations on exclusivity and historically have been resistant to participate in discounting and promotions as a result. Van Ullen first joined Rakuten in 2018 as General Manager and later Managing Director at Rakuten Marketing (now Rakuten Advertising), where she led the U.S.

Advertising 147

Advertising Marketing Shopping Management 147

Mass Relators

SEPTEMBER 12, 2022

Bertram was promoted to president of GIANT/MARTIN’S in June 2017, after serving as senior vice president of merchandising for Ahold USA since 2013. He later joined Pathmark and held positions of increasing responsibility at retail and in merchandising, before joining Ahold Delhaize USA companies in 2011 and GIANT in 2018.

Promotions 52

Promotions Customer Experience Marketing ATS 52

Mass Relators

MAY 31, 2022

Dollar General has promoted a number of executives across various corporate functions, in a move the company says reflects its culture of employee growth and development, as well as its prioritization of leadership diversity. Matthew Simonsen has been promoted to senior vice president of real estate and development, for example.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

I Vend

MAY 9, 2022

For retailers who understand the pattern of how retail is changing, and have a retail strategy to address it, supplying locally made, grown or produced goods can be a powerful way to deliver a positive customer experience, increase loyalty and generate additional sales and revenue.

Promotions 52

Promotions Customer Experience Inventory Management Supermarket 52

Retail TouchPoints

FEBRUARY 22, 2021

The company launched its DTC site on Shopify , and then Florin joined in late 2018. Kerrits also is beginning to roll out SMS marketing to improve the customer experience with automated updates on order and shipping status and to promote its burgeoning livestreaming efforts.

Wholesale 230

Wholesale Accounting Marketing Outdoor 230

Retail Focus

MAY 9, 2023

Problem #2: Overwhelmed and Overworked Drivers A 2018 Gallup poll found that 67% of employees feel burnt out, and that number has increased dramatically after the pandemic. By implementing last-mile delivery tracking , you can more easily keep your buyers informed.

Planning 130

Planning Management Customer Experience Shopping 130

Mass Relators

AUGUST 16, 2022

The company is also positioning itself for its largest footprint and growth expansion in the retailer’s more than 92-year history, which is why Hy-Vee has launched multiple national partnerships this fiscal year to improve the overall in-store customer experience and bring more value to its shoppers.

Grocer 52

Grocer Promotions Finance Location 52

Retail Insider

MAY 12, 2021

At the inaugural 2017 awards the accolade went to Shop Direct’s Very Assistant which was then the first use by a UK-based retailer of a WhatsApp chat style customer interface. Graze receiving their award in 2018. Again it was the reactive speed and sheer potential of what Dynamic Yield could do for the retail behemoth.

Accessories 52

Accessories Supermarket Promotions Fashion 52

Mass Relators

AUGUST 24, 2022

Bertram was promoted to president of GIANT/MARTIN’S in June 2017, after serving as senior vice president of merchandising for Ahold USA since 2013. He later joined Pathmark and held positions of increasing responsibility at retail and in merchandising, before joining Ahold Delhaize USA companies in 2011 and GIANT in 2018.

Supermarket 52

Supermarket Store Operations Promotions Customer Experience 52

Retail TouchPoints

MAY 10, 2021

Many brands adhere closely to the four Ps of marketing: price, promotion, product and placement. While the push toward empathy is apparent, the necessity for brands to “take a stand” on societal issues offers more questions than answers and needs to be evaluated on a case-by-case basis. An Increased Need for Understanding.

Consumer 263

Consumer Marketing Accounting Brand Management 263

Inside Retail

AUGUST 16, 2021

Added to a growing list of national holidays in China, May 10 was declared ‘Chinese Brands Day’, an event that proudly promotes “Made in China” and an attempt to shed the counterfeit and copycat stereotypes equated with overseas brands. Even L’Oreal reportedly showed interest in acquiring the C-beauty brand in late 2018.

Consumer 130

Consumer Beauty and Health Fashion Accounting 130

Wiser

JUNE 26, 2018

However what they don’t see is that 43 percent of retailers are planning to increase their in-store locations before the end of 2018, according to the National Retail Federation (NRF) and Forrester. The key to their success lies in the strategic use of omni-channel efforts to connect the customer directly with the company.

Shipping 105

Shipping Customer Experience Location Promotions 105

Retail TouchPoints

JULY 14, 2020

Conor Riley: Several years ago, our products were promoted primarily through subscription boxes geared toward a younger consumer base at $10 per month , but then our brand was picked up by stores like Nordstrom. Riley : When I first came on board as CEO in February 2018, I wanted to get us out in front of a lot of consumers.

Checkout 190

Checkout Fulfillment Shipping Payment Services 190

Star Miconics

MARCH 1, 2024

Leveraging the right printer technology can significantly streamline workflows, from the kitchen to the counter, enhancing both the staff and customer experience. Furthermore, these printers deliver exceptional resolution, enabling the production of detailed receipts, branded coupons, and promotional materials.

Inventory Management 59

Inventory Management Accessories Fulfillment Promotions 59

Retail TouchPoints

MARCH 25, 2021

is slowly following suit: California passed its own Consumer Privacy Act ( CCPA ) in 2018, and new national legislation was introduced in the U.S. New messaging in Facebook aims to convince consumers to opt-in to tracking in order to have “a better experience.” House of Representatives earlier in March.

Advertising 264

Advertising Consumer Marketing Accounting 264

Wiser

SEPTEMBER 4, 2018

86% of retailers are integrating BOPIS into their omnichannel strategies in 2018. A separate survey from Zebra Technologies Corp found that 86 percent of retailers polled are integrating BOPIS into their omnichannel strategies in 2018. Once the order is placed, you’ll want to revamp your brick-and-mortar customer experience for BOPIS.

Customer Experience 68

Customer Experience Location Promotions Shopping 68

Inside Retail

MARCH 6, 2023

For us, that clientele side and customer experience is really key. We also like to offer our clients money-can’t-buy experiences to thank them for shopping with Tag Heuer. VM: Back in 2018, we had 93 points of sale, including wholesale and stand-alone boutiques. What did it entail exactly?

Boutique 264

Boutique Wholesale Clienteling Point of Sale 264