2018 Customer Experience Employee Engagement 
Inside Retail
JANUARY 12, 2023
Since the launch of Morsl’s micro markets, our service offering has extended to coffee, pantry, breakroom procurement and employee engagement events. Compared to traditional vending machines, we also offer an enhanced customer experience, where customers can view before purchasing and pick up the fresh food.
Indigo 9 Digital
MARCH 11, 2022
By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.
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Mass Relators
JUNE 20, 2022
He joined Dollar General in 2018 as vice president and chief global sourcing officer. Hawthorne will be responsible for developing strong talent and building teams, fostering the company’s purpose-driven culture and leading customers’ experiences. Charlotte Hutchins has been promoted to vice president of human resources.
Mass Relators
MAY 31, 2022
He joined Dollar General in 2018 as vice president and chief global sourcing officer and has been instrumental in developing the Company’s global sourcing strategies in quality products while driving cost savings. He joined the DG real estate and development team in 2020 and most recently served as vice president of real estate.
Indigo 9 Digital
MAY 2, 2022
A survey from Salesforce found that 84% of customers believe that the experience provided by a company is as important as its products and services. And that number is up from 80% in 2018. That confirms what we already know, the customer experience matters. But what constitutes a great customer experience?
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