Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members. Click here to read the article.

Social Commerce 260

Social Commerce Loss Prevention Customer Experience Advertising 260

Cisco Retail

MAY 28, 2021

In 2018, IDC developed the Service Provider Digital Maturity Index to define five levels of SP digital maturity. As SPs embarked on their digital journey, there were three key common business outcomes that all SPs were trying to achieve: improved customer experience, revenue growth/profitability, and development of new sources of revenue.

Customer Retention 111

Customer Retention Customer Experience Marketing Consumer 111

Hyken

FEBRUARY 20, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more: What role does employee experience play in customer experience? How can companies improve employee experiences for better customer experiences? ” “It’s not just customer friction.

Customer Retention 73

Customer Retention Customer Experience Consumer Marketing 73

Storis

OCTOBER 22, 2019

Yet, the morning I was about to have at my local Subaru dealership turned out to be one of the best customer experiences I have had in a long time. The “Badge of Ownership is symbolic of Subaru’s high level of customer retention. And they really make a difference to the customer. Not the best impression.

Customer Retention 52

Customer Retention Customer Experience Checkout Shopping 52

Indigo 9 Digital

FEBRUARY 27, 2023

Its strategy for success has centred around a progressive investment in its employees, a world class customer experience, a focus on technology and innovation and an aggressive store expansion. As you will learn Starbucks’ excellent customer service and exceptional long-term growth is not a coincidence.

Payment Services 52

Payment Services Customer Experience Location Customer Retention 52

Retail TouchPoints

AUGUST 11, 2022

Bargain prices and the thrill of discovery proved a winning combination for Wish, which was founded in 2010 and was the most downloaded shopping app in the world by 2018. Customer experience , including: The new Women’s Fashion experience on Wish, currently live on Android and coming to iOS soon. Merchant quality.

Merchant Services 276

Merchant Services Planning Consumer Shipping 276